Like any other company its the staff at the counter front that can make or break a companies reputation that's providing the company do their bit I worked in car spares for some well known companies for over 35 years and loved it. what was great was when we did the job that we liked very much and customers would ask for you by name because they knew we would do our best each and every day even when the morons use to come in we just grinned and then let steam off when they departed.