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Author Topic: Consumer rights after warranty has expired  (Read 2494 times)

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Field Marshal Dr. Opti

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Consumer rights after warranty has expired
« on: 22 March 2024, 18:25:33 »

Lenovo laptop.

6 months out of warranty.....but with what I believe to be a manufacturing defect or design fault that is well known and documented.

I seem to remember Martin Lewis commenting on free repair or replacement after the warranty period has ended.

Lenovo are offering a 'billable repair' which will probably cost more than a new laptop.
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dave the builder

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Re: Consumer rights after warranty has expired
« Reply #1 on: 22 March 2024, 18:45:31 »

Lenovo laptop.

6 months out of warranty.....but with what I believe to be a manufacturing defect or design fault that is well known and documented.

I seem to remember Martin Lewis commenting on free repair or replacement after the warranty period has ended.

Lenovo are offering a 'billable repair' which will probably cost more than a new laptop.
"fit for purpose and of mechanisable quality "
however ...
laptops are not designed to be slung at people's heads by angry women  :P
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Sir Tigger KC

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Re: Consumer rights after warranty has expired
« Reply #2 on: 22 March 2024, 18:48:52 »

Been playing away M'lud?  :o   >:D
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Field Marshal Dr. Opti

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Re: Consumer rights after warranty has expired
« Reply #3 on: 22 March 2024, 18:54:05 »

Nothing to do with unhinged 'bunny boilers' this time. :)
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dave the builder

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Re: Consumer rights after warranty has expired
« Reply #4 on: 22 March 2024, 19:02:40 »

Remember to REMOVE all your porn "research material" before sending it for repair  ;)
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redelitev6

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Re: Consumer rights after warranty has expired
« Reply #5 on: 22 March 2024, 21:45:27 »

Remember to REMOVE all your porn "research material" before sending it for repair  ;)
^^^^ This , how do you think they caught Gary Glitter  ;D
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Migv6 le Frog Fan

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Re: Consumer rights after warranty has expired
« Reply #6 on: 22 March 2024, 23:07:10 »

let me guess. USB power socket breaking away from the motherboard ?
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Varche

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Re: Consumer rights after warranty has expired
« Reply #7 on: 23 March 2024, 00:00:16 »

Keyboard going missing?

No Wifi connectivity?
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Field Marshal Dr. Opti

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Re: Consumer rights after warranty has expired
« Reply #8 on: 23 March 2024, 09:49:01 »

I'll post a picture.
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Field Marshal Dr. Opti

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Re: Consumer rights after warranty has expired
« Reply #9 on: 23 March 2024, 10:17:11 »

Essentially, the hinge mechanism within the screen panel remained closed when I opened the lid. This is a common design fault with certain models from Lenovo.....and there are literally thousands of users with the same hinge problem.

I think they should repair or replace for free as it is a design fault.

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Mr Skrunts

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Re: Consumer rights after warranty has expired
« Reply #10 on: 23 March 2024, 11:35:48 »

They will probably blame you for that, they will say that you were putting the screen under stress by opening it and closing it by lifting it and lowering it with the same corner each time. :-\

Is it just the one side?
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Field Marshal Dr. Opti

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Re: Consumer rights after warranty has expired
« Reply #11 on: 23 March 2024, 11:46:46 »

They will probably blame you for that, they will say that you were putting the screen under stress by opening it and closing it by lifting it and lowering it with the same corner each time. :-\

Is it just the one side?

Yep....but I always open and close from the centre. There is a small flap to get my fingers under.
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Doctor Gollum

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Re: Consumer rights after warranty has expired
« Reply #12 on: 23 March 2024, 12:17:42 »

They will probably blame you for that, they will say that you were putting the screen under stress by opening it and closing it by lifting it and lowering it with the same corner each time. :-\

Is it just the one side?

Yep....but I always open and close from the centre. There is a small flap to get my fingers under.
I can see why that had a certain appeal >:D
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Field Marshal Dr. Opti

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Doctor Gollum

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Re: Consumer rights after warranty has expired
« Reply #14 on: 23 March 2024, 14:42:53 »

Best do that then ;)a
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