As Nick W explained, the fact that the mechanical key works, and the car starts are nothing to do with the remote locking/unlocking.
The immobiliser chip is the tiny plastic oblong glued into the U shaped piece of the key, and not part of the fob that detaches to change battery (on post 1998 cars).
So it sounds to me like the fob(s) just aren't working, but everything else is.
The fault code is a red herring. I'm going to assume the car has an alarm, as only cars equipped with ATWS have a fault code 32 - standard Central Locking only ones do not. On ATWS equipped cars, fault code 32 is inclination sensor malfunction.
Now, I'm making the assumption* that the fobs used to fully work, and nobody has been doing any programming on the system.
I'm also making the assumption** that attempts to synchronise the key have been successful (indicated by the lock/unlock action during the procedure).
So we're back to the original checks of ensuring the battery holder is secure and making good electrical contact with the PCB
*If that assumption is incorrect, then the fobs need to be of the correct type, and programmed correctly to the car using a Tech2.
** If that assumption is incorrect, then try the resin procedure. If that fails, the fob either isn't working, or has not been programmed to the car.