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Author Topic: Embarrassed MOT Man  (Read 8894 times)

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zirk

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Embarrassed MOT Man
« on: 09 February 2017, 12:21:29 »

Just got back from a MOT Garage, took one of the Neighbors Corsa in, shes a retired lady who asked me to take her car in as she always feels uneasy being a female with Garages and the car always seems to fail every year therefore repair bills etc, she always uses the same Garage.

Whilst Im waiting for the Mot to be done, Im reading the previous Mots Paperwork from the Car, the Fails, the Advisories, Work done etc, mainly through boredom.

Mot finished, its failed on excessive play, OS Track Rod End, plus theres a couple of Advisories. Chap starts asking if I want the works done, rough cost etc, I reply 'I need to make a phone call'.

Just before the Phone call, I remembered something about Track Rod fail from a previous Mot, initial thoughts were, its probably the other side. Checked the Paperwork, it was last year, same deal Off Side, slightly confused, double checked Mot paperwork and repair cost Invoice, same Garage, yep OS, then stuck the head underneath and checked both sides, hmmm, they both look original to me, certainly not a year old or around 3000 miles later.

Goes back in the Garage and calls the Guy over, 'can I have a word', hands him the paperwork, 'Do you want to check the Paperwork first, or do you want to look at both the Track Rod Ends and then check the Paperwork?', a confused look on his face, some paperwork reading, goes and looks at the Car, comes back, more paperwork reading more confused looks, then grabs another chap they both go and look at the car, one comes back, goes back out with a wire brush looks again, quiet closely this time, comes back more reading between the two of them, then comes over to me as says, 'Ok, Can you leave this with me', 'What does that mean exactly' I asked, 'Well, as we did the work then there will be some sort of Warranty'?

Outcome was, left the Car with them, hmm, expecting a phone call later, hopefully something along the lines of "all done, works done, MOT done, No Charge perhaps??.

Your thoughts, advice??



 

« Last Edit: 09 February 2017, 12:27:20 by zirk »
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Field Marshal Dr. Opti

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Re: Embarrassed MOT Man
« Reply #1 on: 09 February 2017, 12:28:34 »

I believe that some garages can be less than truthful. :)

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zirk

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Re: Embarrassed MOT Man
« Reply #2 on: 09 February 2017, 12:30:52 »

I believe that some garages can be less than truthful. :)
Wont dispute that, but I thought Mot's and Mot Work would be quiet tight these days.
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Webby the Bear

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Re: Embarrassed MOT Man
« Reply #3 on: 09 February 2017, 12:36:48 »

If I've read this correctly...

They failed it last year on OS TRE. Then charged her for a part they never fitted. Then tried to fail it again this year?

If I've got that right that's disgusting.

Have you jacked it up to see if there's any play?

My garage wouldn't do anything dodgy. But if we ever have a genuine customer discrepancy or query then we will bring them in and show them what we've found.
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anV6

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Re: Embarrassed MOT Man
« Reply #4 on: 09 February 2017, 12:38:23 »

I would not have left the report with them. That's the proof you have. Maybe ask them to scan it, take a phone picture or whatever. Hope it will all work out.  :y
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zirk

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Re: Embarrassed MOT Man
« Reply #5 on: 09 February 2017, 12:40:39 »

If I've read this correctly...

They failed it last year on OS TRE. Then charged her for a part they never fitted. Then tried to fail it again this year?

If I've got that right that's disgusting.


Have you jacked it up to see if there's any play?

My garage wouldn't do anything dodgy. But if we ever have a genuine customer discrepancy or query then we will bring them in and show them what we've found.
Yep, in a nutshell, just to add the bit after 'Then tried to fail it again this year?' ......      and then tried to charge again to fix it this year.  >:(
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Field Marshal Dr. Opti

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Re: Embarrassed MOT Man
« Reply #6 on: 09 February 2017, 12:41:31 »

If I've read this correctly...

They failed it last year on OS TRE. Then charged her for a part they never fitted. Then tried to fail it again this year?

If I've got that right that's disgusting.

Have you jacked it up to see if there's any play?

My garage wouldn't do anything dodgy. But if we ever have a genuine customer discrepancy or query then we will bring them in and show them what we've found.





I'd trust you, Mr Bear.

But if an establishment by the name of 'STMO Scouse Services' opened it's doors I think I'd give it a miss. :)
« Last Edit: 09 February 2017, 12:44:34 by Doctor Opti »
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Webby the Bear

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Re: Embarrassed MOT Man
« Reply #7 on: 09 February 2017, 12:43:02 »

 ;D thanks opti. Always count on you for support  :y
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zirk

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Re: Embarrassed MOT Man
« Reply #8 on: 09 February 2017, 12:44:00 »

I would not have left the report with them. That's the proof you have. Maybe ask them to scan it, take a phone picture or whatever. Hope it will all work out.  :y
As far as I know, any thing thats typed on any MOT paperwork gets filed with DVLA at the same time these days, could be wrong  :-\
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Doctor Gollum

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Re: Embarrassed MOT Man
« Reply #9 on: 09 February 2017, 12:46:38 »

I would take a copper along with you when you collect the car. Fraud pure and simple.

Cunch of bunts >:(
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Andy B

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Re: Embarrassed MOT Man
« Reply #10 on: 09 February 2017, 12:58:45 »

The dodgy barsteward!!  >:(

Which is the very reason all our cars to a local MOT station that doesn't do repairs. I've used him for years and he'll usually give me the benefit of the doubt as he knows I'll sort any thing that might be iffy.
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Andy B

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Re: Embarrassed MOT Man
« Reply #11 on: 09 February 2017, 13:01:27 »

I would not have left the report with them. That's the proof you have. Maybe ask them to scan it, take a phone picture or whatever. Hope it will all work out.  :y
As far as I know, any thing thats typed on any MOT paperwork gets filed with DVLA at the same time these days, could be wrong  :-\

It does. All previous passes, fails & advisories  are available to view on line ..... quite a useful site for when viewing new to you cars
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Webby the Bear

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Re: Embarrassed MOT Man
« Reply #12 on: 09 February 2017, 13:01:50 »

looking at it objectively the guy failed it and he's getting it replaced under warranty for the customer, not a problem. The tester isn't to know if it's had x, y and z done a year ago. 

The big problem occurs if it's found out that it's an original gm part and not fitted last year as per their invoice.

I'd be asking for the old part.  :y

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Kevin Wood

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Re: Embarrassed MOT Man
« Reply #13 on: 09 February 2017, 13:02:43 »

I would let them sort it out then tip off VOSA as to what's going on.
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Andy B

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Re: Embarrassed MOT Man
« Reply #14 on: 09 February 2017, 13:03:01 »

I would take a copper along with you when you collect the car. Fraud pure and simple.

Cunch of bunts >:(

I doubt you'd get much interest from plod, but VOSA (or whatever they are this week) might be
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