Wow
I guess by reporting the breakdown "on-line" ,rather than by phone call ,the initial break down was wrongly considered "low priority" ,car needs recovering but the first contact didn't even consider that people needed ongoing transport
and no one bothered to escalate the response ,or read any previous info on yhe system during subsequent contact ,
probably minimum wage call center knob jockeys who DGAF as long as they get their 15 minute break on time ,which is hampered by customers actually expecting them to do their job
what an utter cluster**** of lazy and incompetent ****s
as of enterprise ,surely they can check you have a licence online and don't need to phisically look at a hard copy