Omega Owners Forum
Chat Area => General Discussion Area => Topic started by: Paddy Flannery on 02 March 2013, 18:00:52
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Got a letter from Sky this morning asking me to come back to HD. £2.50 a month for 12 months. I thought, that's ok so went online, logged in and no such offer is shown. Went to the online chat.... Not available at this time. Finally rang them today. " We have no trace of that offer, try ringing us back on Monday"
Their products are excellent, pricey but good but their customer service is pure pish. >:(
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Ring them and tell them you want to cancel your contract and go with Talk Talk , we did and they gave us free HD :P
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I asked for disconnections dept. 20 minute wait. Either that's true and lots of people are hacked off or that's in the script so that we never get to speak to cancellations and just keep watching the direct debit leave every month. >:(
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tunnie sometimes comes up with ok deals :y
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That deal is providing you take out insurance with sky....I had a letter too :y
£8.25 for insurance (Sky protect) and £2.50 for HD per month. After 12 months its £10.50 for HD, and £8.50 for the insurance.....they give nothing away ;)
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As Terbet said above, was this related to Sky Protect offer?
If not can you send me a copy of the letter? Can do some digging for you :y
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No, nothing about insurance. Just asking me to take HD again.
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Tunnie,
Thank you. Is there an easy way to copy the, letter to you please ?
I can barely send e mails ! ;D
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Got the same offer for HD for £2.50 for 12 months.
But was telling a friend about it, and she said she had been offered a full sky package plus something ragrds movies, sports and possibly HD for £10.75 I think she said for 12 months.
Personally I think Sky ought to get thier act together and condider the loyal customers they still have, coz if I had the option of cable I think I would jump ship tomorrow. :-\
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That deal is providing you take out insurance with sky....I had a letter too :y
£8.25 for insurance (Sky protect) and £2.50 for HD per month. After 12 months its £10.50 for HD, and £8.50 for the insurance.....they give nothing away ;)
What does the insurance cover ? Something from the sky falling on me like a satellite, a piece of moon rock ?
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Mr Skrunts,
I agree. There is no reward for loyalty these days. As I said, Sky provide an excellent service but I have no choice as I can't get Freeview etc where I live. Been with them over 20 years and the difficulties I had yesterday really annoyed me. They basically didn't believe me and said they weren't aware of any such offer or any such mailshot of that offer.
Not impressed.
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Got a letter from Sky this morning asking me to come back to HD. £2.50 a month for 12 months. I thought, that's ok so went online, logged in and no such offer is shown. Went to the online chat.... Not available at this time. Finally rang them today. " We have no trace of that offer, try ringing us back on Monday"
Their products are excellent, pricey but good but their customer service is pure pish. >:(
:y :y :y customer service is crap :y
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Got the same offer for HD for £2.50 for 12 months.
But was telling a friend about it, and she said she had been offered a full sky package plus something ragrds movies, sports and possibly HD for £10.75 I think she said for 12 months.
Personally I think Sky ought to get thier act together and condider the loyal customers they still have, coz if I had the option of cable I think I would jump ship tomorrow. :-\
i have dont miss it one bit :y :y
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Tunnie,
Thank you. Is there an easy way to copy the, letter to you please ?
I can barely send e mails ! ;D
Can you scan it in? Or take a photo and host it somewhere like photo bucket?
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Tunnie,
PM sent. Many thanks.
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Tunnie,
PM sent. Many thanks.
I've raised this internally, I'm told they will contact you within 48 hours :y
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Tunnie,
Many thanks for your efforts.
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Tunnie,
Many thanks for your efforts.
No probs :y
Can understand your frustration, my gut feeling is that you may have been routed to one of the "contracted" call centres who were not updated with latest offers.
I'm in Mobile Development myself, don't get much visibility of marketing that goes on. :(
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ahh tunnie,when will they be doing an app for windows 8 mobile,its the only app i havnt got that i used a lot on andriod.
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ahh tunnie,when will they be doing an app for windows 8 mobile,its the only app i havnt got that i used a lot on andriod.
Which App? Sky do many :)
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sky go and sky+ apps
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sky go and sky+ apps
Sky Go :Can't see that ever happening, no way near enough of the market.
Sky+ :Humm possible, but again, gut feeling is it won't happen.
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will just have to keep andriod phone then when i need to use them,ok thanks anyway thought i would ask,sorry to hijack thread :y :y
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Tunnie,
Many thanks for your efforts.
Finally got traction on this. Original offer has been applied, along with I believe, a further 2 additional offers. :y
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Got the same offer for HD for £2.50 for 12 months.
But was telling a friend about it, and she said she had been offered a full sky package plus something ragrds movies, sports and possibly HD for £10.75 I think she said for 12 months.
Personally I think Sky ought to get thier act together and condider the loyal customers they still have, coz if I had the option of cable I think I would jump ship tomorrow. :-\
i have dont miss it one bit :y :y
You are lucky to have a choice ;) If I want to be able to see 5 decent channels I have to go with Sky/Freesat as the Digital signal is crap through an aerial and there's no cable ;)
But, to be fair, I'm happy enough. Although it would be nice to see some rewards for loyal customers :y
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Finally got traction on this. Original offer has been applied, along with I believe, a further 2 additional offers. :y
Been practising your wankword bingo as well, I see. ;)
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Finally got traction on this. Original offer has been applied, along with I believe, a further 2 additional offers. :y
Been practising your wankword bingo as well, I see. ;)
;D ;D ;D ;D
I made a similar comment to my sister-in-law yesterday when she told me that my coffee was served the way it was so I could "Interact with my drink" ::) ;D
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Finally got traction on this. Original offer has been applied, along with I believe, a further 2 additional offers. :y
Been practising your wankword bingo as well, I see. ;)
Sorry, habit now, need to speak the lingo in my new role :-X
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A public thank you to Tunnie for showing an interest, getting involved and not letting go.
All sorted to my satisfaction but I was getting nowhere until Tunnie persevered.
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This might wander slightly of thread,but I had a cold call yesterday from some Sky insurance firm.The sales pitch dragged on a bit without allowing me to tell him NO,so I interrurpped him and told him not interested and switched the phone off.
The phone rung straight back,showing the same witheld number,so I let go to answer machine,then he kept ringing back until the wife answered it.
This bloke told her that I had been rude to him,she then denied this because I had just told NO I did not want Sky insursance,he then called her rude for talking over him whilst he was talking,so she just hung up on him.
If the phone number had not been witheld I've have phned the company back,but I think I've have been wasteing my time .
I HATE cold callers.
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A public thank you to Tunnie for showing an interest, getting involved and not letting go.
All sorted to my satisfaction but I was getting nowhere until Tunnie persevered.
Glad its resolved :y
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This might wander slightly of thread,but I had a cold call yesterday from some Sky insurance firm.
The firm was called Sky or were they trying to sell you insurance for your set top box? (which is illegal from 3rd parties, so i've been told)
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Hi Tunnie,most prob a outside company,at least Sky shows you it phone number ( it costs a fortune to call them) I've gobbsmacked by the attitude of that bloke,wish I had his home phone number so that I could return the favour.
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Hi Tunnie,most prob a outside company,at least Sky shows you it phone number ( it costs a fortune to call them) I've gobbsmacked by the attitude of that bloke,wish I had his home phone number so that I could return the favour.
I've had a similar call myself.
Cold Caller: "Sir, I'm here to sell you insurance for your set top box, did you know Sky don't insure them?"
Me:"Oh really?"
Cold Caller: "Yes Sir, what would you do if yours failed now? They would charge you £300 to replace, £50 for visit to install it"
Me:"Nah, would not cost me that"
Cold Caller: "oh it would sir, how would you replace it?"
Me: "I'd walk down to the other end of my office building, walk into the production Sky+ testing team, who have 100's of combinations of which set top boxes Sky have and firmware versions, I'd say, Hey Mick, got a spare I can have?"
Cold Caller: SILENCE
Me: "Oh did I not say? I work for Sky, this service you are selling is illegal & i'm recording the call"
CLICK ;D ;D ;D