Omega Owners Forum
Chat Area => General Discussion Area => Topic started by: Taxi_Driver on 27 May 2013, 07:43:23
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I lost my phone line and very slow internet...
BT openreach came out and basically replaced the cable with a spare....
Now Ive got no phone line and no internet (Im tethering my mobile atm)
Reported to my ISP, and its showing a line fault again....and they have reported fault to BT
Will be fixed within 48 hours according to my ISP.....hmmm...its Bank Holiday Monday today.....so we shall see...
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I used to have problems due to Orange and BT Wholesale blaming each other. To resolve it I went instages to BT Infinity which has been fantastic for over 2 years now - cannot remember more than 1 short term (a day or 2 problem) in that time.
When I had problems with Orange Broadband a few years ago I recall that after enquiries I discovered that my local exchange was Unbundled or Unlooped (cannot remember exact term) for 02 which meant that 02 had their own equipment in my exchange thus avoiding the who blames who culture. Switching to 02 immediately cured the problem but due to distance from exchange I could never get decent speeds above 2 to 3mb mb. After a couple of months with Sky for Sky TV reasons but they were absolutely useless with even lower speeds that 02 and I was able to cancel for their non compliance with the contract (they did threaten to sue me for defamation at one point but withdrew and cancelled). Hence the switch to BT Infinity which has been first class.
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I put the blame with our broadband issues very firmly at the door of open reach. They absolutely refuse to replace a buggered stretch of cable that throws more errors than data. >:(
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My BT Infinity line went off briefly last night. Some silly arse turned off the wrong switch, knocking all the computer/network gear off. What a pillock.
Fortunately, the OOF server, and the associated network gear, and the Zen line are on a UPS, so they stayed up :).
I'm sure there is a perfectly good reason why the BT line's modem isn't plugged in the UPS. Can't think what it is though ;D
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money >:( >:( >:( >:( >:(
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...which means any provider will be shite on that line, which means a non bt phone line service. Which means....
...virgin. :'(
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Had a text from my ISP earlier.....the 48hr fix has now gone to 96hr......someones realised its a bank holiday....
As an aside.....why carnt i do smileys when im tethering???
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As an aside.....why carnt i do smileys when im tethering???
Most Mobile Networks use image compression, so sometimes the smiley image does not load fully or if a slow connection the Page gives up loading them.
Try Shift + R (or + A) to reload the image(s) as original before clicking on it, if not then make the smiley from your Keyboard or Cut and Paste from someone elses posted smiley. :) : )
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Had a text from my ISP earlier.....the 48hr fix has now gone to 96hr......someones realised its a bank holiday....
As an aside.....why carnt i do smileys when im tethering???
The proxies O2 uses makes it hit or miss.
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...which means any provider will be shite on that line, which means a non bt phone line service. Which means....
...virgin. :'(
Or go through the pain of constantly reporting it.
FTTC should help with stability and performance
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Bahh BT >:( Would never have BT again , constant line faults and ages to repair them but they never repaired them . And call centre folk you cant understand :(
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Bahh BT >:( Would never have BT again , constant line faults and ages to repair them but they never repaired them . And call centre folk you cant understand :(
What, you think Virgin are better :o
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Bahh BT >:( Would never have BT again , constant line faults and ages to repair them but they never repaired them . And call centre folk you cant understand :(
What, you think Virgin are better :o
Anything better than BT ;D Never had a problem with talk talk ever in 3 yrs . BT gave up with line faults after coming out to the house 8 times , gave me 4 months money back :(
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Well.....thats 96hrs and it still aint fixed....
Neighbour, i found out, has the same prob (different ISP) ....and he's connected to the same telegraph pole......so its either that or the local cabinet...
Only upside is my ISP has agreed to pay me compensation as BT hasnt fixed it yet.....
Downside, its bloody slow connected at GPRS....cannot get 3G inside house....outside fine....but im not prepared to go stand in the rain!
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I got very good compensation from BT when our line went dead. The original bloke came to our house at 7.30am (BICC cables van) on a Sunday after waking us up by walking up the road with one of those submarine asdic machines. Then came in the house to check connections. Then a hole was dug outside, closing down the pavement. On the following Friday a fella rang, asked if he could come on Saturday morning. Could not find any problem outside the house, it was a connection inside the house, which the first chap should have fixed in 2 minutes flat.
This chap went ballistic when I related the Sunday story, about the time, and that he had checked inside.
We got about £100 compensation, and BT had to pay for a hole to be dug, filled in and tarmaced ;D
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Well.....thats 96hrs and it still aint fixed....
Neighbour, i found out, has the same prob (different ISP) ....and he's connected to the same telegraph pole......so its either that or the local cabinet...
Only upside is my ISP has agreed to pay me compensation as BT hasnt fixed it yet.....
Downside, its bloody slow connected at GPRS....cannot get 3G inside house....outside fine....but im not prepared to go stand in the rain!
:( :(
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Bahh BT >:( Would never have BT again , constant line faults and ages to repair them but they never repaired them . And call centre folk you cant understand :(
What, you think Virgin are better :o
Anything better than BT ;D Never had a problem with talk talk ever in 3 yrs . BT gave up with line faults after coming out to the house 8 times , gave me 4 months money back :(
The Carphone Whorehouse do not have their own lines, so it runs over exactly the same copper (or ali or lead if you're unlucky) as the BT service, and is fixed by the same Openreach people.
;)
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Bahh BT >:( Would never have BT again , constant line faults and ages to repair them but they never repaired them . And call centre folk you cant understand :(
What, you think Virgin are better :o
Anything better than BT ;D Never had a problem with talk talk ever in 3 yrs . BT gave up with line faults after coming out to the house 8 times , gave me 4 months money back :(
The Carphone Whorehouse do not have their own lines, so it runs over exactly the same copper (or ali or lead if you're unlucky) as the BT service, and is fixed by the same Openreach people.
;)
What Openreach people??! This is 7 days with no phoneline or internetty (tethering is fast using my 1GB limit) :-(
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Update from my ISP today via text message...
Apparently Openreach need to come and dig a hole to fix the fault.....but no timescale when this will happen....
I'm guessing the fault is inbetween the local cabinet and the telegraph pole, im attached to ... and they have run out off spare cables going between the two..... :-(
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Another update.....
To me, this is unbelievable that Openreach can take so long....
My ISP has text me saying....they (my isp) has to contact openreach next thursday to see if they can give them a fix date!!
That'll be nearly 3 weeks since the fault was reported......and thats just a fix date....not it will be fixed by then!!
Any ideas if ISP's have SLA's with Openreach?? That is, fault has to fixed within a certain timescale? TB might know? i guess? Coz basically my ISP has told me, they will refund all cost of line rental and internet cost for the downtime....but as for compensation they are talking about £10, which to me seems a bit misery, seeing as it has cost me so far, £18.50 to get back online using a mobile connection....
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It can get complex.
An ISP has no SLA with the broadband side of a BT Wholesale provided xDSL service. Zilch.
If your phone is off, many phone providers do have SLAs with Openreach. BT (Retail) do, hence the 2 working day to fix, formally CSGS. Other LLU providers have their own SLAs depending on their own contracts with BT (and how much they want to pay).
Its usually better (for those with BT lines) to report the phone as faulty, rather than go through the ISP. Obviously, if your ISP is the same as your phone service provider, and not BT, generally you're screwed.
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It can get complex.
An ISP has no SLA with the broadband side of a BT Wholesale provided xDSL service. Zilch.
If your phone is off, many phone providers do have SLAs with Openreach. BT (Retail) do, hence the 2 working day to fix, formally CSGS. Other LLU providers have their own SLAs depending on their own contracts with BT (and how much they want to pay).
Its usually better (for those with BT lines) to report the phone as faulty, rather than go through the ISP. Obviously, if your ISP is the same as your phone service provider, and not BT, generally you're screwed.
Screwed then ..... thanks for the info......
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Amazing!!
Just had a text from my ISP.....Openreach have given them a date when they intend to start work on fixing the fault......29/06/2013!!
That will be 5 weeks from when i reported the fault!
Also it sounds like, Openreach want to replace the cable from the cabinet to the telegraph pole....as it seems most of my neighbours on the same telegraph pole are disconnected as well.
Good job I still have 2GB of data left out of the 3GB I bought, tho it runs out on the 4th of July, just hope Openreach have replaced the cable by then.
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Well not bad i spose ::) Openreach fixed the line fault yesterday.....thats 5 weeks!
According to the openreach guy, delay was, the contractors to replace the cable. Apparently the contractors didnt do what openreach asked them to do either. Openreach paid the contractors £500 to replace the cable from the telegraph pole to the cabinet. They started digging from the telegraph pole and 1m later they found the damaged cable (caused by tree roots). So they just replaced a metre of cable apparently! ::) Easy £500 ;D
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Least its fixed now (http://www.deviantscrap.com/forum/images/smilies/56550.gif)
£500 eh , nice little earner ::)