Omega Owners Forum
Chat Area => General Car Chat => Topic started by: Auto Addict on 28 October 2013, 11:06:00
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Insignia went in for a major service last Wednesday, labour charge £93.60, collected from my door, and delivered back :y
I supplied all the parts, oil, filters etc...
Cheeky blighters carried out a first service on it, changed the oil and oil filter, all other parts were returned to me.
When I queried it, they said that the price quoted was for a first service, and that's what they carried out.
Fortunately, when I booked it in, I asked for a printout of the service, so that I could purchase all the required parts.
Went down today with my piece of paper, service manager was most apologetic, full service will be completed on Wednesday whilst I wait.
Full service should have been quoted at considerably more, as more labour required.
Result, apart from the inconvenience :y
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Nice that they stuck to what they said :-)
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Still amazed at basic failings from dealers, really puts me off new cars. Dealers full of idiots. :(
But to the above, they charged you £93.60, for an oil and filter change, with you supplying the parts? :o
Ok it was miss quoted for a full service, but that is their cost for an oil change :o :o
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Still amazed at basic failings from dealers, really puts me off new cars. Dealers full of idiots. :(
But to the above, they charged you £93.60, for an oil and filter change, with you supplying the parts? :o
Ok it was miss quoted for a full service, but that is their cost for an oil change :o :o
Apart from several visual checks, they did drain the fuel filter, £93.60 is for an hour and a quarters work.
The only reason I let them do it, I needed my service book stamped to preserve the warranty.
The original quote was £298 for a full service inc. parts.
I'm not defending them, by the way.
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I need a few more posts like this, my enthusiasm for car work is a bit battered ATM. I really can't be arsed to do my own stuff, apart form not having time to work on mine or anyone else's cars.
I keep getting thoughts of, just buy a newer car and save yourself some agro. NOOOOOO! ££££££££ :o for a bloody oil change ? :o
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I need a few more posts like this, my enthusiasm for car work is a bit battered ATM. I really can't be arsed to do my own stuff, apart form not having time to work on mine or anyone else's cars.
I keep getting thoughts of, just buy a newer car and save yourself some agro. NOOOOOO! ££££££££ :o for a bloody oil change ? :o
Local independent does me an oil change for £20. :y
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As long as the service work is done to the manufacture's time limits or milage,then they have to uphold the warranty.
. Was an European ruling on motor manufacturer's,called block exemption, also covered,diagnostic information. The eu said the manufacturers could not doit as it was a form of monopoly.
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As long as the service work is done to the manufacture's time limits or milage,then they have to uphold the warranty.
. Was an European ruling on motor manufacturer's,called block exemption, also covered,diagnostic information. The eu said the manufacturers could not doit as it was a form of monopoly.
Agreed, but, apart from letting the local indie. change the oil and filter, (they let me watch), I wouldn't trust them to do anything else, and that goes for all the indies. around here.
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As long as the service work is done to the manufacture's time limits or milage,then they have to uphold the warranty.
. Was an European ruling on motor manufacturer's,called block exemption, also covered,diagnostic information. The eu said the manufacturers could not doit as it was a form of monopoly.
I've been told whoever stamps the book must be VAT registered.
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As long as the service work is done to the manufacture's time limits or milage,then they have to uphold the warranty.
. Was an European ruling on motor manufacturer's,called block exemption, also covered,diagnostic information. The eu said the manufacturers could not doit as it was a form of monopoly.
I've been told whoever stamps the book must be VAT registered.
Correct :y
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The requirements for the lifetime warranty are simple.
The work must be carried out to Vx spec using Vx approved parts and by a VAT registered outfit.
The car must then be inspected by Vauxhall annulay (free) and evidence provided for the servicing.
And for info, a major service can be done in 1.25 hours as the inpection is a free bit.
But I ahev said it before AA, the dealer you use is known as one of the worst there is :y
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The requirements for the lifetime warranty are simple.
The work must be carried out to Vx spec using Vx approved parts and by a VAT registered outfit.
The car must then be inspected by Vauxhall annulay (free) and evidence provided for the servicing.
And for info, a major service can be done in 1.25 hours as the inpection is a free bit.
But I ahev said it before AA, the dealer you use is known as one of the worst there is :y
Aware of that, but there's no-one else within bloody miles.
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£93 labour for essentially nothing more than an oil change. :o :o :o :(
It was much the same with Mrs Opti's RX8.......roughly £130, although that did include 3.5 litres of oil.
I supplied the filter.
Dealer/spiv/crook.....call them what you like. >:(
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£93.60 ph labour! >:( >:( >:( >:( >:( >:(
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Bloody glad i dont have a dealer warranty. for £93 i could change my oil 7 or 8 times ;D
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Bloody glad i dont have a dealer warranty. for £93 i could change my oil 7 or 8 times ;D
£93 would keep the MV6 in its addiction for oil for weeks!
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Bloody glad i dont have a dealer warranty. for £93 i could change my oil 7 or 8 times ;D
Too right Webby :y :y
As Chris pointed out, I think this is a nice reminder for DIY work. We can oil change for what, around £15/20 all in??
So that is easily 5 changes for the cost of one :o
Modern diesels are bloody economical compared to my 3.2, but for me you easily loose all that you have saved on dealer service costs. What would a "full" service be? £400? DIY can be done for say £60? (inc all parts)
£300/£340 gets a sh!t load of fuel!
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Bloody glad i dont have a dealer warranty. for £93 i could change my oil 7 or 8 times ;D
Too right Webby :y :y
As Chris pointed out, I think this is a nice reminder for DIY work. We can oil change for what, around £15/20 all in??
So that is easily 5 changes for the cost of one :o
Modern diesels are bloody economical compared to my 3.2, but for me you easily loose all that you have saved on dealer service costs. What would a "full" service be? £400? DIY can be done for say £60? (inc all parts)
£300/£340 gets a sh!t load of fuel!
Very true. iirc I spent £48 (or thereabouts) for the 4 for 3 deal at Vauxhall. Plus the aforementioned point of handing your nice new motor over to spotty 16 year olds who really shouldn't be allowed anywhere near a car!
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Bloody glad i dont have a dealer warranty. for £93 i could change my oil 7 or 8 times ;D
Too right Webby :y :y
As Chris pointed out, I think this is a nice reminder for DIY work. We can oil change for what, around £15/20 all in??
So that is easily 5 changes for the cost of one :o
Modern diesels are bloody economical compared to my 3.2, but for me you easily loose all that you have saved on dealer service costs. What would a "full" service be? £400? DIY can be done for say £60? (inc all parts)
£300/£340 gets a sh!t load of fuel!
Very true. iirc I spent £48 (or thereabouts) for the 4 for 3 deal at Vauxhall. Plus the aforementioned point of handing your nice new motor over to spotty 16 year olds who really shouldn't be allowed anywhere near a car!
Sounds right, on the 4pot, you only need 1x5L no top ups needed. Filters around £3 or so? (spin on) So yup, about £15. So that's 6 changes then? ;D
This is another good point, we don't hand it over (generally) to seasoned mechanics who know that they are doing. Often see kids of college age underneath the car at the Vx dealer I used to go it.
Besides when it's you car, you spend a lot more time/effort/care on it.
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Had a phone call from Lookers head office yesterday afternoon, asking me if I was completely satisfied with the service I recently had.
Seemed most concerned with the way I had been treated and the inconvenience I have been caused, and is going to take it up with the service manager at the branch, and follow up with me after it goes back in next week.
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[innocent mode]Does the insignia have a cartridge oil filter like the F/L Omega?[/innocent mode off]
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Yes, inconveniently located at the rear of the engine.
Dealer service on er Astra costs me about 60 notes plus the parts (trade club) which to keep the ten year warranty is pretty reasonable.
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£93.60 for an hour and a quarter labour?That's cheap!!Main stealers round these parts are running at three figure sums per hour!!!Follow up phone call will have ben for customer satisfaction index and stealers can gain/lose manufacturer bonuses unless targets are met.
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Interesting that members think 93.60 for an hour and a quarter of dealer work time is expensive.
Yet the highly recommended wheels in motion in Chesham charge 70+VAT for an hours labour. That is 84 per hour or 105 for an hour and a quarter. And they are not even a dealership! Just a suspension/tyre outfit. A good one none the less. But more expensive than Vauxhall main dealership prices!
To me that sounds cheap. My BMW dealership costs in 2010 were 125 per hour.
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Interesting that members think 93.60 for an hour and a quarter of dealer work time is expensive.
Yet the highly recommended wheels in motion in Chesham charge 70+VAT for an hours labour. That is 84 per hour or 105 for an hour and a quarter. And they are not even a dealership! Just a suspension/tyre outfit. A good one none the less. But more expensive than Vauxhall main dealership prices!
To me that sounds cheap. My BMW dealership costs in 2010 were 125 per hour.
£60 ::)
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Difference for me is WIM know what they are doing, plus can do something you cannot DIY. So worth the money :)
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Interesting that members think 93.60 for an hour and a quarter of dealer work time is expensive.
Yet the highly recommended wheels in motion in Chesham charge 70+VAT for an hours labour. That is 84 per hour or 105 for an hour and a quarter. And they are not even a dealership! Just a suspension/tyre outfit. A good one none the less. But more expensive than Vauxhall main dealership prices!
To me that sounds cheap. My BMW dealership costs in 2010 were 125 per hour.
£60 ::)
Whats that? Mates rates? Frequent flyer rates?
Us normal folk have to pay the full price you see. Plus I am sure they overcharged me for something else as well. Which reminds me I need to send them an email re: that.
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Difference for me is WIM know what they are doing, plus can do something you cannot DIY. So worth the money :)
This is not the rate for geo setup. It is the cost for wishbone replacement etc. Which I am sure a lot of our members have DIY.
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Let's be fair - We all want everything for nothing.
BUT
To have a Mickey Mouse outfit (most Vx Dealers) charge he earth for a job an Indie will do for pocket money takes the piss.
Flip side, if you have a job which should be left to the professionals (such as full Geo) then paying strong money makes sense - Tyres are expensive!
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Interesting that members think 93.60 for an hour and a quarter of dealer work time is expensive.
Yet the highly recommended wheels in motion in Chesham charge 70+VAT for an hours labour. That is 84 per hour or 105 for an hour and a quarter. And they are not even a dealership! Just a suspension/tyre outfit. A good one none the less. But more expensive than Vauxhall main dealership prices!
To me that sounds cheap. My BMW dealership costs in 2010 were 125 per hour.
£60 ::)
Whats that? Mates rates? Frequent flyer rates?
Us normal folk have to pay the full price you see. Plus I am sure they overcharged me for something else as well. Which reminds me I need to send them an email re: that.
Sorry? Well seeing as you asked so nicely... :-X
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Interesting that members think 93.60 for an hour and a quarter of dealer work time is expensive.
Yet the highly recommended wheels in motion in Chesham charge 70+VAT for an hours labour. That is 84 per hour or 105 for an hour and a quarter. And they are not even a dealership! Just a suspension/tyre outfit. A good one none the less. But more expensive than Vauxhall main dealership prices!
To me that sounds cheap. My BMW dealership costs in 2010 were 125 per hour.
£60 ::)
Whats that? Mates rates? Frequent flyer rates?
Us normal folk have to pay the full price you see. Plus I am sure they overcharged me for something else as well. Which reminds me I need to send them an email re: that.
Sorry? Well seeing as you asked so nicely... :-X
Ignore me, I am just having a bad day.
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Yes, inconveniently located at the rear of the engine.
Dealer service on er Astra costs me about 60 notes plus the parts (trade club) which to keep the ten year warranty is pretty reasonable.
I can beat that, they've just given me, voluntarily, a full refund, for the inconvenience they caused me.
Full service £0, + TC parts which I supplied myself.
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Yes, inconveniently located at the rear of the engine.
Dealer service on er Astra costs me about 60 notes plus the parts (trade club) which to keep the ten year warranty is pretty reasonable.
I can beat that, they've just given me, voluntarily, a full refund, for the inconvenience they caused me.
Full service £0, + TC parts which I supplied myself.
All the drinks are on you then at the next OOF meet are on you then. :y :y :y
Good result. :y
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Good result that :y
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They even gave it a courtesy wash :y
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As i'm on the other side of the counter so to speak lets play game. What does you £93.00 pay for. Answers below :y
Cheers
Andy
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As i'm on the other side of the counter so to speak lets play game. What does you £93.00 pay for. Answers below :y
Cheers
Andy
Not a lot ;D
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Well its certainly not for a spanner monkey to get out his torque wrench!
On a slightly more serious note, its to maintain the warranty, nothng more, as I know dam well I will do a much better job myself.
Still, now having to use Drive in leicester for my trade club bits as Aston no longer do trade club but the Dexos2 was less than trade club price so thats a bonus!
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Well its certainly not for a spanner monkey to get out his torque wrench!
On a slightly more serious note, its to maintain the warranty, nothng more, as I know dam well I will do a much better job myself.
Still, now having to use Drive in leicester for my trade club bits as Aston no longer do trade club but the Dexos2 was less than trade club price so thats a bonus!
I did notice him checking the wheel bolts with a torque wrench, probably had to get out the manual to figure it out ;)
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As i'm on the other side of the counter so to speak lets play game. What does you £93.00 pay for. Answers below :y
Cheers
Andy
Almost a tank of diesel for my Merc :(
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I think the point Andy C is making is that the building his desk and the workshop that the yts monkey work in need to be paid for somehow :-\
It's just a shame said yts monkey can't do the bread and butter work...
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As i'm on the other side of the counter so to speak lets play game. What does you £93.00 pay for. Answers below :y
Cheers
Andy
It appears an interim service, labour only, they misquoted me, should have been a full service.
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I'll start you off
Lighting
Heating
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I'll start you off
Lighting
Heating
'free' coffee
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I'll start you off
Lighting
Heating
'free' coffee
Huge mark up on parts before criminal labour charges are even added. ::) ::) ::) ;)
Although use of the toilet is also 'free'. :) Which you'll need to use when you get the bill.
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I'll start you off
Lighting
Heating
The issue Andy is that most people will happily pay a fare price for a good job.
Its the latter that is the issue, having spent time in and out of dealerships (many Marques) in front and behind the counter for most of my life, the quality, commitment and general knowledge of the spanner holders is very poor.
I can honestly say that not once have I had a job completed by a dealership where the ouput was upto the standard of that which left the production line.
Which for me, is a big issue that the whole industry should be looking to address. However, as you are aware, in a world where the many stay is owned and operated by a few very large organisations and holding groups where the main stay of the business is from places other than the aftersales as a whole and whilst the quality of what falls out of college remains at its current hopeless level, there is little hope.
Hence, customers with any level of motoring knowledge will not be satisfied with under performing outfits.
I proposed a bonus scheme some years ago where the only bonus payment made would be based on zero returns over a 1 month period........no time based bonuses plus checking of all jobs by the foreman.