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Chat Area => General Discussion Area => Topic started by: chrisgixer on 29 October 2013, 14:08:57

Title: Surgery closed
Post by: chrisgixer on 29 October 2013, 14:08:57
...for training purposes.

An emergency number on a recorded message, brief explanation followed by ...goodbye! And the line hangs up.

Off to A+E then. ::)
Title: Re: Surgery closed
Post by: Rog on 29 October 2013, 14:21:57
...for training purposes.

An emergency number on a recorded message, brief explanation followed by ...goodbye! And the line hangs up.

Off to A+E then. ::)

Oh so you still have one then ? My local one closing

Title: Re: Surgery closed
Post by: chrisgixer on 29 October 2013, 14:22:10
Further, two surgeries run by this practice. Both closed as they're serviced by the same number.

They can't just close two surgeries during advertised opening times. At least have one cover the other.
Title: Re: Surgery closed
Post by: 05omegav6 on 29 October 2013, 14:30:20
Chris have you considered a career in public sector management :-\


Actually, scrap that, you'd be far too logical ::)
Title: Re: Surgery closed
Post by: chrisgixer on 29 October 2013, 15:26:41
Your not serious..?

The single most important qualification for management is to be completely devoid of any common sense whatsoever ime.

...and then, at the same time, believe so whole heartedly in everything you've said, with no Chrystal ball, experience, or grounding at all.

I simply don't possess the the ability to
1)just tell people what they want to hear.
2)having done so, go off and do anything or everything except and bs my way though.

These are the true qualities of management that see reward in promotion and pay.


I can't and won't live in an alternate universe based on fiction. Lies! Actually.
Title: Re: Surgery closed
Post by: TheBoy on 29 October 2013, 19:23:03
I keep telling you the solution, close the NHS.
Title: Re: Surgery closed
Post by: chrisgixer on 29 October 2013, 19:30:19
I keep telling you the solution, close the NHS.

To which I replied you where wrong and that it needs starting again. To which you agreed. ::)

And no, I don't suppose you do remember it either.

All surgeries in the area where closed for training between 12 and 5 pm. Emergency access only.
Title: Re: Surgery closed
Post by: Broomies Mate on 29 October 2013, 19:35:41
I don't know about the Surgery you are talking about, but every Quack here is private and charge the NHS for the work they do - That's the norm across the land, is it not?

It's no wonder NHS run A&E departments are fighting a losing battle when the money-grabbing privately owned 'Practices' are either closed or unable to see you until sometime in next month!
Title: Re: Surgery closed
Post by: TheBoy on 29 October 2013, 19:37:00
I keep telling you the solution, close the NHS.

To which I replied you where wrong and that it needs starting again. To which you agreed. ::)

And no, I don't suppose you do remember it either.

All surgeries in the area where closed for training between 12 and 5 pm. Emergency access only.
I have no issues with it being rebuilt as a new entity, if that could be done (which it probably can't). But you cannot fix the mess that is currently there.

Your experience today about sums it up.
Title: Re: Surgery closed
Post by: chrisgixer on 29 October 2013, 19:39:53
Apparently its considered the most effective way of training. All at once. Guessing cheapest being priority concern. Ok fine, but at the expense of their reason to exist, with no warning, no advertising or cover...? Apparently there was a notice on the surgery door.

(Leaves room shaking head)
Title: Re: Surgery closed
Post by: Gaffers on 29 October 2013, 20:41:51
As someone who used to be manager who delivered healthcare this is a little upsetting.

As a minimum when performing a planned closing of a medical facility:

- plenty of forewarning to those likely to be affected
- early identification of those who rely on the service for care or who are due to arrive that day and alternative arrangements made
- early communication with neighbouring medical facilities and de-conflict disruptions to the provision of care services (this should already be detailed in a business continuity plan)

Anything else can be considered a breach of the trust's license to operate with local health authorities.
Title: Re: Surgery closed
Post by: TheBoy on 29 October 2013, 20:46:49
I keep telling you the solution, close the NHS.

To which I replied you where wrong and that it needs starting again. To which you agreed. ::)

And no, I don't suppose you do remember it either.

All surgeries in the area where closed for training between 12 and 5 pm. Emergency access only.
I have no issues with it being rebuilt as a new entity, if that could be done (which it probably can't). But you cannot fix the mess that is currently there.

Your experience today about sums it up.
What goes around...  ...I just put my bloody back out  :'(
Title: Re: Surgery closed
Post by: chrisgixer on 29 October 2013, 20:56:24
I keep telling you the solution, close the NHS.

To which I replied you where wrong and that it needs starting again. To which you agreed. ::)

And no, I don't suppose you do remember it either.

All surgeries in the area where closed for training between 12 and 5 pm. Emergency access only.
I have no issues with it being rebuilt as a new entity, if that could be done (which it probably can't). But you cannot fix the mess that is currently there.

Your experience today about sums it up.
What goes around...  ...I just put my bloody back out  :'(

Inky Pinky. As H would say.

Although you know as well as I do, there absolutely no point even approach a GP, if you have a bad back.
Title: Re: Surgery closed
Post by: TheBoy on 29 October 2013, 21:00:21
Although you know as well as I do, there absolutely no point even approach a GP, ever.
Fixed
Title: Re: Surgery closed
Post by: TheBoy on 29 October 2013, 21:00:57
Inky Pinky.
WTF does that mean ;D
Title: Re: Surgery closed
Post by: bigegg on 29 October 2013, 21:04:51
I keep telling you the solution, close the NHS.

To which I replied you where wrong and that it needs starting again. To which you agreed. ::)

And no, I don't suppose you do remember it either.

All surgeries in the area where closed for training between 12 and 5 pm. Emergency access only.
I have no issues with it being rebuilt as a new entity, if that could be done (which it probably can't). But you cannot fix the mess that is currently there.

Your experience today about sums it up.

So basically, what you're saying, as an IT bod, is:
To fix the NHS, turn it off, then back on again?

 ;D ;D ;D
Title: Re: Surgery closed
Post by: TheBoy on 29 October 2013, 21:08:55
I keep telling you the solution, close the NHS.

To which I replied you where wrong and that it needs starting again. To which you agreed. ::)

And no, I don't suppose you do remember it either.

All surgeries in the area where closed for training between 12 and 5 pm. Emergency access only.
I have no issues with it being rebuilt as a new entity, if that could be done (which it probably can't). But you cannot fix the mess that is currently there.

Your experience today about sums it up.

So basically, what you're saying, as an IT bod, is:
To fix the NHS, turn it off, then back on again?

 ;D ;D ;D
Well, personally, init 0
Title: Re: Surgery closed
Post by: chrisgixer on 29 October 2013, 21:12:17
Inky Pinky.
WTF does that mean ;D

She says, "everybody knows what Inky Pinky means" ;D

I think she means "what goes around...." :-\ ;D
Title: Re: Surgery closed
Post by: chrisgixer on 29 October 2013, 21:34:25
As someone who used to be manager who delivered healthcare this is a little upsetting.

As a minimum when performing a planned closing of a medical facility:

- plenty of forewarning to those likely to be affected
- early identification of those who rely on the service for care or who are due to arrive that day and alternative arrangements made
- early communication with neighbouring medical facilities and de-conflict disruptions to the provision of care services (this should already be detailed in a business continuity plan)

Anything else can be considered a breach of the trust's license to operate with local health authorities.

Er... It's not a permanent closure G.

But I certainly feel it should be given that level of importance.  Or something approaching that.

Just shut the doors ad hoc, that's not on IMO. :(
Title: Re: Surgery closed
Post by: Broomies Mate on 29 October 2013, 21:36:14
'Spose a GP should be 'by appointment only' so by not booking anyone in on that/those days, they haven't done much wrong????
Title: Re: Surgery closed
Post by: chrisgixer on 29 October 2013, 21:49:13
'Spose a GP should be 'by appointment only' so by not booking anyone in on that/those days, they haven't done much wrong????

Well this was part of the conversation I had with the practice Dr. From their point of view, If they played their cards right and maned the Phones during the training period nobody would have been any the wiser. I'd have been booked in in the am job done.

As it was, I was expecting to be delayed another half a working day. Meaning 24hours to be seen since lunch time today. (Having slept most of the morning after a bad nights sleep)

I attend that surgery several times over the year to drop off repeat prescription requests, and the car park is usually empty. Yet make an appointment and you can not park as there's no space. Meaning, they have a lot of downtime in their practice where there aren't any appointments to be had. It seems.



Back to today though, I can't fault them since they opened again at 5. When I rang on the dot. It took 4mins to answer the phone, but on doing so, I was given a call back by a gp who rang within 5mins, he wrote the prescription out left it at the desk and had picked it up, been to the chemist job dine by 6pm. :o can't fault that in the slightest.

But I couldn't have known that would happen until they opened. Could I?
Title: Re: Surgery closed
Post by: Gaffers on 29 October 2013, 21:51:34
As someone who used to be manager who delivered healthcare this is a little upsetting.

As a minimum when performing a planned closing of a medical facility:

- plenty of forewarning to those likely to be affected
- early identification of those who rely on the service for care or who are due to arrive that day and alternative arrangements made
- early communication with neighbouring medical facilities and de-conflict disruptions to the provision of care services (this should already be detailed in a business continuity plan)

Anything else can be considered a breach of the trust's license to operate with local health authorities.

Er... It's not a permanent closure G.

But I certainly feel it should be given that level of importance.  Or something approaching that.

Just shut the doors ad hoc, that's not on IMO. :(

What I described applies for a temporary closure.  Permanent closure is a whole different kettle of fish.....
Title: Re: Surgery closed
Post by: chrisgixer on 29 October 2013, 21:55:02
As someone who used to be manager who delivered healthcare this is a little upsetting.

As a minimum when performing a planned closing of a medical facility:

- plenty of forewarning to those likely to be affected
- early identification of those who rely on the service for care or who are due to arrive that day and alternative arrangements made
- early communication with neighbouring medical facilities and de-conflict disruptions to the provision of care services (this should already be detailed in a business continuity plan)

Anything else can be considered a breach of the trust's license to operate with local health authorities.

Er... It's not a permanent closure G.

But I certainly feel it should be given that level of importance.  Or something approaching that.

Just shut the doors ad hoc, that's not on IMO. :(

What I described applies for a temporary closure.  Permanent closure is a whole different kettle of fish.....
Ah ok. :y

I did feal it was pretty pointless talking to the practice Dr. Talking to the Nhs directly seems likely to see some sort of action...?
Title: Re: Surgery closed
Post by: D on 29 October 2013, 22:03:23
Just not acceptable if you ask me. GP surgeries are first line responders for the population they serve. Hence why they get paid the 120k + salaries and have 0845 tel numbers.

To close down without enough notice and planning is appalling. But who cares, as long as the GP's get their pay and training days? Plus if you pass the buck to the local AnE, then no one will even notice.

Now imagine Guys and St Thomas' or Barts closing down fully and unexpectedly for a whole day. They wouldn't be able to get away with it would they? Yet GPs manage to do this time and time again. Take away the salary they get paid, make it more about serving people, rather than an affluent lifestyle and perhaps you can address the imbalance in the frontline of patient care in this country.

By the way, when did it become ok for GPs to opt out of being on-call? Lazy incompetent f**k-wits!
Title: Re: Surgery closed
Post by: Gaffers on 29 October 2013, 22:07:12
Yup complain to the local health authority.   :y
Title: Re: Surgery closed
Post by: Broomies Mate on 29 October 2013, 22:13:06
Seems people are forgetting that a GP Practice is not run by the NHS - It's not like a Hospital.

They are running a business - Much like a corner shop.
Title: Re: Surgery closed
Post by: bigegg on 29 October 2013, 22:19:58
Seems people are forgetting that a GP Practice is not run by the NHS - It's not like a Hospital.

They are running a business - Much like a corner shop.

But they do have to follow published procedures - both from the GMC, and the local healthcare trust
Title: Re: Surgery closed
Post by: Vamps on 29 October 2013, 22:20:39
I have no complaints about our GP surgeries, oh and they close tuesday afternoons for training........ :)

I have NEVER failed to get an emergency appointment when needed, have only ever had first class service from them and the local hospitals when needed....... :y :y

My sister and my grown up niece were visiting last week, they got into the GP and a referral to the local hospital for a small but necessary procedure which was all completed in 1/2 day......they are from Hampshire, said they would never have got service like that, even using their own GP, lets not generalise peeps......... :y :y
Title: Re: Surgery closed
Post by: Broomies Mate on 29 October 2013, 22:26:32
Seems people are forgetting that a GP Practice is not run by the NHS - It's not like a Hospital.

They are running a business - Much like a corner shop.

But they do have to follow published procedures - both from the GMC, and the local healthcare trust

Agree with you 100%

I'm sure that not booking anyone in for that day(s) and sticking a sign on the door meets the criteria set out my the local HCT.

My Mother who is a retired GP (Hospital based, not her own Practice) still gets stick because of how these Surgeries run.
Title: Re: Surgery closed
Post by: chrisgixer on 29 October 2013, 22:29:20
I have no complaints about our GP surgeries, oh and they close tuesday afternoons for training........ :)

I have NEVER failed to get an emergency appointment when needed, have only ever had first class service from them and the local hospitals when needed....... :y :y

My sister and my grown up niece were visiting last week, they got into the GP and a referral to the local hospital for a small but necessary procedure which was all completed in 1/2 day......they are from Hampshire, said they would never have got service like that, even using their own GP, lets not generalise peeps......... :y :y

Note the opening times. :)
http://www.parksidefamilypractice.nhs.uk
Title: Re: Surgery closed
Post by: Vamps on 29 October 2013, 22:32:02
I have no complaints about our GP surgeries, oh and they close tuesday afternoons for training........ :)

I have NEVER failed to get an emergency appointment when needed, have only ever had first class service from them and the local hospitals when needed....... :y :y

My sister and my grown up niece were visiting last week, they got into the GP and a referral to the local hospital for a small but necessary procedure which was all completed in 1/2 day......they are from Hampshire, said they would never have got service like that, even using their own GP, lets not generalise peeps......... :y :y

Note the opening times. :)
http://www.parksidefamilypractice.nhs.uk

You are lucky, you get early morning and late night appointments........ :y :y
Title: Re: Surgery closed
Post by: chrisgixer on 29 October 2013, 22:32:29
Also note, this the only info available once you've been cut off by ringing them.

And it's not alot if good putting a sign on the door, if you've walked/driven/whatever up there in person either ;D
Title: Re: Surgery closed
Post by: chrisgixer on 29 October 2013, 22:33:42
I have no complaints about our GP surgeries, oh and they close tuesday afternoons for training........ :)

I have NEVER failed to get an emergency appointment when needed, have only ever had first class service from them and the local hospitals when needed....... :y :y

My sister and my grown up niece were visiting last week, they got into the GP and a referral to the local hospital for a small but necessary procedure which was all completed in 1/2 day......they are from Hampshire, said they would never have got service like that, even using their own GP, lets not generalise peeps......... :y :y

Note the opening times. :)
http://www.parksidefamilypractice.nhs.uk

You are lucky, you get early morning and late night appointments........ :y :y
But do I? Will they be open? Or will they just shut when they feal like it and boll@rx to everyone for 5 hours...?
Title: Re: Surgery closed
Post by: chrisgixer on 29 October 2013, 22:35:02
Does anyone have an email form on their Gp web site for repeat prescriptions?
Title: Re: Surgery closed
Post by: Broomies Mate on 29 October 2013, 22:35:16
When I've ever needed a GP, I either have to wait a week or get offered to turn up at 4pm and "If you're lucky you'll be seen by end of play"

As said - No wonder NHS A&E are struggling!
Title: Re: Surgery closed
Post by: Vamps on 29 October 2013, 22:35:41
Also note, this the only info available once you've been cut off by ringing them.

And it's not alot if good putting a sign on the door, if you've walked/driven/whatever up there in person either ;D

But you don't go to your GP without an appointment....... :y :y

I did, 2 weeks ago and got an appointment for 2 hours later, went home and came back..... :y :y
Title: Re: Surgery closed
Post by: Vamps on 29 October 2013, 22:36:28
Does anyone have an email form on their Gp web site for repeat prescriptions?

I just ring them up, never looked for a website...... :-[
Title: Re: Surgery closed
Post by: chrisgixer on 29 October 2013, 22:36:45
Like this one? (Not my surgery)

https://www.mysurgerywebsite.co.uk/secure/prescriptions.aspx?p=k81047
Title: Re: Surgery closed
Post by: chrisgixer on 29 October 2013, 22:38:07
Does anyone have an email form on their Gp web site for repeat prescriptions?

I just ring them up, never looked for a website...... :-[
Needless to say mine doesn't have web based prescription order forms.
Title: Re: Surgery closed
Post by: bigegg on 29 October 2013, 23:11:12
Does anyone have an email form on their Gp web site for repeat prescriptions?

I just ring them up, never looked for a website...... :-[
Needless to say mine doesn't have web based prescription order forms.

I just phone the pharmacy (next door to surgery) and order MrsEgg's repeat prescriptions through them.
Takes 24-48 hours, and they deliver to the door
Title: Re: Surgery closed
Post by: Vamps on 29 October 2013, 23:22:12
Does anyone have an email form on their Gp web site for repeat prescriptions?

I just ring them up, never looked for a website...... :-[
Needless to say mine doesn't have web based prescription order forms.

I just phone the pharmacy (next door to surgery) and order MrsEgg's repeat prescriptions through them.
Takes 24-48 hours, and they deliver to the door

Yes, I ring in and ready at chemist, delivery is a work in progress apparently....... ;) ;)
Title: Re: Surgery closed
Post by: Sir Tigger KC on 29 October 2013, 23:26:10
They must have closed for something vital and very important.  ::)  Diversity training perhaps?  :-\
Title: Re: Surgery closed
Post by: Lazydocker on 30 October 2013, 00:25:10
We have the same every month... Every surgery in Suffolk :o
Title: Re: Surgery closed
Post by: TheBoy on 30 October 2013, 12:07:59
She says, "everybody knows what Inky Pinky means" ;D
Has she been on the jelly cubes again?
Title: Re: Surgery closed
Post by: scimmy_man on 30 October 2013, 14:29:52
The last time I went, (after a dog bite, to ask if my jabs were up to date,) I went straight in to see the Doc, who then told me I hadnt been for fifteen years.

well I wasnt ill said I. ;D
Title: Re: Surgery closed
Post by: TheBoy on 30 October 2013, 17:27:09
Yeah, I've been told off by them for not going enough, hence they dispose of my records every time.

They don't take kindly to my responses.
Title: Re: Surgery closed
Post by: albitz on 30 October 2013, 17:30:03
Records should be on a national database now,unless you refuse permission in writing - which I have done.
Title: Re: Surgery closed
Post by: TheBoy on 30 October 2013, 17:43:48
Records should be on a national database now,unless you refuse permission in writing - which I have done.
That ain't how it works  :-X

(works=supposed to work, double  :-X)
Title: Re: Surgery closed
Post by: Taxi_Driver on 30 October 2013, 18:28:36
Does anyone have an email form on their Gp web site for repeat prescriptions?

I just ring them up, never looked for a website...... :-[
Needless to say mine doesn't have web based prescription order forms.

I just phone the pharmacy (next door to surgery) and order MrsEgg's repeat prescriptions through them.
Takes 24-48 hours, and they deliver to the door

They phone me and ask what i want.....if i miss the call and dont phone them back....they just order everything on the repeat  :y (some of items on the repeat i dont need everytime....like cassettes and cartridge needles for my blood sugar testing machine)
Title: Re: Surgery closed
Post by: albitz on 30 October 2013, 18:36:52
Records should be on a national database now,unless you refuse permission in writing - which I have done.
That ain't how it works  :-X

(works=supposed to work, double  :-X)

How does it work then ?  :-\
Title: Re: Surgery closed
Post by: TheBoy on 30 October 2013, 19:04:50
Records should be on a national database now,unless you refuse permission in writing - which I have done.
That ain't how it works  :-X

(works=supposed to work, double  :-X)

How does it work then ?  :-\
National database holds pretty much nothing (from a medical viewpoint), details are all local.
Title: Re: Surgery closed
Post by: albitz on 30 October 2013, 19:36:54
Really ? I was lead to believe different. The purpose of it being that if your taken ill on holiday in Yorkshire, for example, they could access all your info instantly to help them treat you faster ?  :-\
Title: Re: Surgery closed
Post by: MR MISTER on 30 October 2013, 19:56:59
Really ? I was lead to believe different. The purpose of it being that if your taken ill on holiday in Yorkshire, for example, they could access all your info instantly to help them treat you faster ?  :-\
That was the plan, but James V6 cocked all the It up.
Title: Re: Surgery closed
Post by: albitz on 30 October 2013, 19:58:26
 ;D ;D ;D ;D
Title: Re: Surgery closed
Post by: scimmy_man on 30 October 2013, 20:37:18
we dont want you essex boys coming up here using our doctors.................
Title: Re: Surgery closed
Post by: albitz on 30 October 2013, 20:43:15
Im not an Essex boy,and Im more likely to need a doctor in Milan than one in Macclesfield. :P ;D
Title: Re: Surgery closed
Post by: MR MISTER on 30 October 2013, 20:45:57
Im not an Essex boy,and Im more likely to need a doctor in Milan than one in Macclesfield. :P ;D
Yep. He's in one of these Irish gangs that go on the continent ripping people off with his sub-standard tarmac.
Title: Re: Surgery closed
Post by: albitz on 30 October 2013, 20:46:54
Ran out of victims customers in South east England. ;D
Title: Re: Surgery closed
Post by: Gaffers on 30 October 2013, 22:17:33
Records should be on a national database now,unless you refuse permission in writing - which I have done.
That ain't how it works  :-X

(works=supposed to work, double  :-X)

do they lose your records or simply send them away?  If the former they are in deep doodoo.
Title: Re: Surgery closed
Post by: TheBoy on 31 October 2013, 17:59:32
Records should be on a national database now,unless you refuse permission in writing - which I have done.
That ain't how it works  :-X

(works=supposed to work, double  :-X)

do they lose your records or simply send them away?  If the former they are in deep doodoo.
Dispose of, hopefully in a secure manner, but I doubt that.
Title: Re: Surgery closed
Post by: Gaffers on 31 October 2013, 18:03:04
Records should be on a national database now,unless you refuse permission in writing - which I have done.
That ain't how it works  :-X

(works=supposed to work, double  :-X)

do they lose your records or simply send them away?  If the former they are in deep doodoo.
Dispose of, hopefully in a secure manner, but I doubt that.

Destruction or loss of medical records carries a £5000 fine for each record.  I would hope that they are sending them somewhere, but to where?