Omega Owners Forum

Chat Area => General Discussion Area => Topic started by: SIR Philbutt on 10 January 2014, 22:27:24

Title: Broadband - Result
Post by: SIR Philbutt on 10 January 2014, 22:27:24

After much deliberation on how to achieve my upgrade to Fibre broadband thought I would give Sky a call about what they can offer to stop me from going to BT. Currently got BB unlim,line, unlim calls & tv (ent +) with them

Told them I wanted to upgrade to FB unlimited and get rid of TV package - after 30 min "discuss" with the nice young scottish lass got FB unlimited, Line, w/e calls & TV (ent+) for £17/month less than current - 12 month contract.

RESULT  :y :y :y 8)

Always worth a call and threaten to cancel with Sky.
Diary note made to do the same next Jan  ;D ;D

Title: Re: Broadband - Result
Post by: Gaffers on 11 January 2014, 10:55:59

Unfortunately my experience with cancelling Sky was less than savoury.

Cancellation ordered on day X.
Cancellation happens on X-4 without warning.  Despite call to customer services there is nothing they can do but apologise.
Use phone for internet as it is required for work = bill for nearly £400 a month later.

Currently pursuing through ombudsman as my 6 years of custom (monthly bills of between £40 and £80) means nowt.

Title: Re: Broadband - Result
Post by: tunnie on 11 January 2014, 11:02:50

Anything I can do to help?

Title: Re: Broadband - Result
Post by: Gaffers on 11 January 2014, 11:45:00

Quote from: tunnie on 11 January 2014, 11:02:50

Anything I can do to help?

Doubt it, and I wouldn't want to bother you with it anyway as it is a completely different department.  I am not a customer anymore (Except for NowTV - keeping that fact back until I need to play it)

Besides, as it has now gone to the ombudsman I doubt there is much you can do until they rule either way.

Title: Re: Broadband - Result
Post by: SIR Philbutt on 11 January 2014, 12:34:37

Quote from: Guffer on 11 January 2014, 10:55:59

Unfortunately my experience with cancelling Sky was less than savoury.

Cancellation ordered on day X.
Cancellation happens on X-4 without warning.  Despite call to customer services there is nothing they can do but apologise.
Use phone for internet as it is required for work = bill for nearly £400 a month later.

Currently pursuing through ombudsman as my 6 years of custom (monthly bills of between £40 and £80) means nowt.

Part of my exit plan was to have the alternative well along the install route before cancelling, have heard about this before. As it was an u/g to fibre MAC was not an issue.