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Chat Area => General Discussion Area => Topic started by: pscocoa on 11 April 2014, 20:30:39

Title: Another one for Seth
Post by: pscocoa on 11 April 2014, 20:30:39

Sister in law and son have been visiting us from Truro using First Great Western to Reading.

On way up from Truro despite having reserved seats the seat numbers they had were occupied by people who also had reservations for same seats - there were other spaces so it got sorted.

On way back tonight 7.33pm from Reading to Truro it was 30 mins late and heaving. Same thing again with duplicated seat reservations but this time no other seats.

Mrs has just been on to FGW customer services but not a lot to be done until sister in law gets hold of guard which ain't going to happen for a while.

Does this nonsense happen a lot on FGW?

Title: Re: Another one for Seth
Post by: Seth on 12 April 2014, 10:08:02

Sorry to hear about this unfortunate situation.

I really can't comment here, as I don't work for FGW - they simply cross our patch.
Best advice is to pursue the issue via their Customer Services people and take it from there. Maybe of little relevance, but FGW's guards engaged on Inter City duties are titled 'Train Managers'

Good luck to your sister-in-law with this one, and keep us up to speed on progress ;)

Title: Re: Another one for Seth
Post by: pscocoa on 12 April 2014, 11:29:14

What guard said last night was that transactions made at same time can give duplicate numbers....I can imagine that in our business!! SIL bought tickets from Truro station, one of passengers with duplicate had bought on line and one had bought at Paddington.

What a load of tosh....

Thanks for replying Seth sorry I thought you were with FGW.

Will follow up with customer services. Train arrived one hour late as well. She got a seat at Newbury.

Title: Re: Another one for Seth
Post by: tunnie on 12 April 2014, 11:42:08

Speaking of trains, I'm currently on a CrossCountry service to Banbury. It s only 4 coaches long, I was lucky to get a seat. I travelled same route in the late 90's. They had 6 to 8 coaches then!

Title: Re: Another one for Seth
Post by: Seth on 12 April 2014, 12:35:51

Quote from: tunnie on 12 April 2014, 11:42:08

Speaking of trains, I'm currently on a CrossCountry service to Banbury. It s only 4 coaches long, I was lucky to get a seat. I travelled same route in the late 90's. They had 6 to 8 coaches then!

Blowing my own trumpet, maybe, but have a gander at:

http://www.omegaowners.com/forum/index.php?topic=122985.msg1566327#msg1566327

 :y

Title: Re: Another one for Seth
Post by: Vamps on 12 April 2014, 23:15:37

Quote from: Seth on 12 April 2014, 12:35:51

Quote from: tunnie on 12 April 2014, 11:42:08

Speaking of trains, I'm currently on a CrossCountry service to Banbury. It s only 4 coaches long, I was lucky to get a seat. I travelled same route in the late 90's. They had 6 to 8 coaches then!

Blowing my own trumpet, maybe, but have a gander at:

http://www.omegaowners.com/forum/index.php?topic=122985.msg1566327#msg1566327

 :y

 :y :y