Omega Owners Forum

Chat Area => General Discussion Area => Topic started by: Field Marshal Dr. Opti on 28 June 2014, 13:31:04

Title: Distance selling regulations (DSR)
Post by: Field Marshal Dr. Opti on 28 June 2014, 13:31:04

Who do I approach when a company  (Eurocarparts) refuses to abide by distance selling regulations?

Title: Re: Distance selling regulations (DSR)
Post by: Andy A on 28 June 2014, 14:07:44

Try this. http://www.tradingstandards.gov.uk/advice/advice-business.cfm
and this one. http://www.tradingstandards.gov.uk/advice/index.cfm

Title: Re: Distance selling regulations (DSR)
Post by: Field Marshal Dr. Opti on 28 June 2014, 14:15:08

Quote from: Andy A on 28 June 2014, 14:07:44

Try this. http://www.tradingstandards.gov.uk/advice/advice-business.cfm
and this one. http://www.tradingstandards.gov.uk/advice/index.cfm

Thanks, Andy. Most interesting. :y

I imagine that the wheels at trading standards turn very slowly indeed.

Title: Re: Distance selling regulations (DSR)
Post by: Rods2 on 28 June 2014, 18:16:57

I've always found them very good. Very often just trading standards contacting the company is enough for them to resolve the matter. :y :y :y

When I made a complaint on the first weekday after an argument with the manager at a B&Q store over a confusing pricing issue, they visited the store on the day of my complaint, agreed with me and made them change it there and then. :y :y :y