Omega Owners Forum
Chat Area => General Discussion Area => Topic started by: TheBoy on 10 October 2014, 17:17:19
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Amazon have dispatched by Amazon Logistics, nothing has arrived, yet tracking says delivered and signed for by me.
Called Amazon, and they eventually said it was still on the van, and will be delivered today.
What do you reckon?
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To late in the day I should imagine :)
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I have, without fail, found Amazon to be very good at delivering in amazing time scales; like you order in the afternoon and next morning it is delivered!
Even products from sub-suppliers, under the Amazon banner, have delivered to me product from different parts of the world in very satisfactory times.
In my experience Amazon can even get the Royal Mail to deliver on time! :D :D :y :y
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I reckon one of the following scenarios:
1) Courier has nicked lost it
2) Courier had no other Brackley deliveries, so just stated they have delivered, and chucked it in the canal.
Either way, I'm expecting a bit of a battle with the useless mongrels at Amazon, as they can be a complete PITA to deal with when things go Pete Tong.
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I reckon one of the following scenarios:
1) Courier has nicked lost it
2) Courier had no other Brackley deliveries, so just stated they have delivered, and chucked it in the canal.
Either way, I'm expecting a bit of a battle with the useless mongrels at Amazon, as they can be a complete PITA to deal with when things go Pete Tong.
I have had the complete opposite in my dealings with them. I have even been refunded for items which were left next door. When I told them I had the items, they never took the money back.
I reckon you have trouble with customer services because you're too laid back. Try being a bit more assertive, Jaime.
;D ;D ;D ;D ;D ;D ;D ;D
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If my dealings with them today are indicative, then no. They are the consistently worst delivery company I've encountered.
By that I mean every order for the last year has came up with attempted delivery, when they haven't.
On the plus side I've found amazon quick at refunding me my postage and fairly often, whole order.
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That was predictable. Just had an email that they just attempted delivery but nobody in. I wonder why they never left a card then.
Tossers
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That was predictable. Just had an email that they just attempted delivery but nobody in. I wonder why they never left a card then.
Tossers
Perhaps because they didn't. ::) ::) ::)
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I reckon one of the following scenarios:
1) Courier has nicked lost it
2) Courier had no other Brackley deliveries, so just stated they have delivered, and chucked it in the canal.
Either way, I'm expecting a bit of a battle with the useless mongrels at Amazon, as they can be a complete PITA to deal with when things go Pete Tong.
I have had the complete opposite in my dealings with them. I have even been refunded for items which were left next door. When I told them I had the items, they never took the money back.
I reckon you have trouble with customer services because you're too laid back. Try being a bit more assertive, Jaime.
;D ;D ;D ;D ;D ;D ;D ;D
I think part of the problem is every time I have to speak to these idiots on the phone, its because something has gone wrong, and they have no idea how to cope with that. Hence they then stonewall, and I end up having to get shouty.
They really are a shower of shits - slick when its on script, but utterly useless when it goes off script.
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*sigh*, they accept that they haven't really tried to deliver today, but won't guarantee it arriving tomorrow. Apparently they have called the delivery depot twice, but then admitted they don't have numbers for the depots.
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Amazon use royal mail as there preferred partner,
Never had a problem with Amazon,yet. :-X
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Amazon refunded us £49.99 for a bread maker that Yodel was supposed to deliver......but didn't :-\
A week later it turned up. :y
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I reckon one of the following scenarios:
1) Courier has nicked lost it
2) Courier had no other Brackley deliveries, so just stated they have delivered, and chucked it in the canal.
Either way, I'm expecting a bit of a battle with the useless mongrels at Amazon, as they can be a complete PITA to deal with when things go Pete Tong.
I have had the complete opposite in my dealings with them. I have even been refunded for items which were left next door. When I told them I had the items, they never took the money back.
I reckon you have trouble with customer services because you're too laid back. Try being a bit more assertive, Jaime.
;D ;D ;D ;D ;D ;D ;D ;D
I think part of the problem is every time I have to speak to these idiots on the phone, its because something has gone wrong, and they have no idea how to cope with that. Hence they then stonewall, and I end up having to get shouty.
They really are a shower of shits - slick when its on script, but utterly useless when it goes off script.
Just like Eurocarparts. They are fine if everything goes to plan but totally useless if there is a hitch. :-\
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Amazon refunded us £49.99 for a bread maker that Yodel was supposed to deliver......but didn't :-\
A week later it turned up. :y
AAAARRRGGGH....Don't mention that name in front of me :'( :'( :'( :'( :'( :'( :'( :'( :'( :'( :'( :'(
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I reckon one of the following scenarios:
1) Courier has nicked lost it
2) Courier had no other Brackley deliveries, so just stated they have delivered, and chucked it in the canal.
Either way, I'm expecting a bit of a battle with the useless mongrels at Amazon, as they can be a complete PITA to deal with when things go Pete Tong.
I have had the complete opposite in my dealings with them. I have even been refunded for items which were left next door. When I told them I had the items, they never took the money back.
I reckon you have trouble with customer services because you're too laid back. Try being a bit more assertive, Jaime.
;D ;D ;D ;D ;D ;D ;D ;D
I think part of the problem is every time I have to speak to these idiots on the phone, its because something has gone wrong, and they have no idea how to cope with that. Hence they then stonewall, and I end up having to get shouty.
They really are a shower of shits - slick when its on script, but utterly useless when it goes off script.
Just like Eurocarparts. They are fine if everything goes to plan but totally useless if there is a hitch. :-\
Had a driver state he deliverd a parcel,but had launched it over the 6ft back gate.
When ive phoned to give them grief they passed the complaint onto the driver who then came round the house and started questioning the wife whilst I was at work.
His manager couldn't see the problem with that...the driver will. :-X
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Got some new ear warmers have we Jaime? ;D ;D
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99% of the time Amazon have come up Trumps with delivery here! However when that 1% is needed ASAP, then I can commiserate with you TB as it is so piss boilingly incompetent.
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no problems with Amazon here. Slightly damaged packaging when her Kindle arrived iirc, but the product was fine. Apart from that....
....maybe it's a remote village issue? :)
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Whatever you do forget about using Parcel2go.com (https://encrypted-tbn2.gstatic.com/images?q=tbn:ANd9GcSCy27U5G1qqzNj73s4HRdJSNEZxe3ZUZyiRZAdEGn2zJENo-zpvA)
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Amazon use royal mail as there preferred partner,
Never had a problem with Amazon,yet. :-X
Nah, for parcels, they use Amazon Logistics are their preferred courier, and have for a while now. Never had courier problems when they used to use RM more.
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My son ordered a cd last night. Got an email this morning saying it had been despatched and would be delivered by amazon logistics by Monday 20th. Bowlocks, it will be here by Tuesday.
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no problems with Amazon here. Slightly damaged packaging when her Kindle arrived iirc, but the product was fine. Apart from that....
....maybe it's a remote village issue? :)
If I was being kind, yes, its that. Not that Brackley is a village, as much as some of the more toffy residents would like it to be classed as one ;D. Yodel have recently done a similar stunt of not delivering when promised, and attempting delivery 4 days later, with some goods from Ebuyer (in fact, that parcel still hasn't been found, but at least you can call Ebuyer, and speak to somebody who can sort it out, unlike Amazon staff who can't do anything that I can't do on their website).
I hope it is just that, as the alternative is its already been nicked, or is already in the canal. I'd waited ages for this to come into stock, as only other UK suppliers are around £100 more. This is why I am chasing them so much, as Amazon have no more stock, so can't send replacements.
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Oh, and I see the promise by Amazon last night to get it here by 10am has been broken ;D
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I've been selling stuff on ebay recently and have used Hermes who seem really good! :y
You can drop parcels off at participating local corner shops some of which are open till 10pm and they're much cheaper than the Post Office. :y
Although I've got a bit of an issue with a buyer at the moment as he's never in and the parcel needs to be signed for. ::) I think he's going to try to pin the blame on me for the non delivery! ::)
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For urgent/high value, I use UPS, for other stuff I simply pop it down to the Post Office...
Out of loyalty I would use TNT (having worked for them), but as they officially won't collect/deliver from domestic addresses, I cannot... this point really grips my shit, as I spent two and a half years doing just that >:(
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My son ordered a cd last night. Got an email this morning saying it had been despatched and would be delivered by amazon logistics by Monday 20th. Bowlocks, it will be here by Tuesday.
It was here at 4 o'clock! Beat that.
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My son ordered a cd last night. Got an email this morning saying it had been despatched and would be delivered by amazon logistics by Monday 20th. Bowlocks, it will be here by Tuesday.
It was here at 4 o'clock! Beat that.
That has been my experience of Amazon Steve on more than one occasion. :y
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I have, without fail, found Amazon to be very good at delivering in amazing time scales; like you order in the afternoon and next morning it is delivered!
Even products from sub-suppliers, under the Amazon banner, have delivered to me product from different parts of the world in very satisfactory times.
In my experience Amazon can even get the Royal Mail to deliver on time! :D :D :y :y
I am with lizzie on this one...been using amazon for a while now and have never had a problem with them or their delivery
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I've been selling stuff on ebay recently and have used Hermes who seem really good! :y
You can drop parcels off at participating local corner shops some of which are open till 10pm and they're much cheaper than the Post Office. :y
Although I've got a bit of an issue with a buyer at the moment as he's never in and the parcel needs to be signed for. ::) I think he's going to try to pin the blame on me for the non delivery! ::)
Only just found that out the other day , great idea and saves queuing in the post office :y Not sure they would be pleased at dropping off a gearbox to post though :D ;D
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I've been selling stuff on ebay recently and have used Hermes who seem really good! :y
You can drop parcels off at participating local corner shops some of which are open till 10pm and they're much cheaper than the Post Office. :y
Although I've got a bit of an issue with a buyer at the moment as he's never in and the parcel needs to be signed for. ::) I think he's going to try to pin the blame on me for the non delivery! ::)
Only just found that out the other day , great idea and saves queuing in the post office :y Not sure they would be pleased at dropping off a gearbox to post though :D ;D
;D :y
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I've been selling stuff on ebay recently and have used Hermes who seem really good! :y
You can drop parcels off at participating local corner shops some of which are open till 10pm and they're much cheaper than the Post Office. :y
Although I've got a bit of an issue with a buyer at the moment as he's never in and the parcel needs to be signed for. ::) I think he's going to try to pin the blame on me for the non delivery! ::)
Only just found that out the other day , great idea and saves queuing in the post office :y Not sure they would be pleased at dropping off a gearbox to post though :D ;D
only if you drain oil out ;D ;D
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I have, without fail, found Amazon to be very good at delivering in amazing time scales; like you order in the afternoon and next morning it is delivered!
Even products from sub-suppliers, under the Amazon banner, have delivered to me product from different parts of the world in very satisfactory times.
In my experience Amazon can even get the Royal Mail to deliver on time! :D :D :y :y
I am with lizzie on this one...been using amazon for a while now and have never had a problem with them or their delivery
Have either of you ever had to ring them? That's where their otherwise slick operation falls down. They simply are unable to help more than what you can see on the website as a customer.
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I have, without fail, found Amazon to be very good at delivering in amazing time scales; like you order in the afternoon and next morning it is delivered!
Even products from sub-suppliers, under the Amazon banner, have delivered to me product from different parts of the world in very satisfactory times.
In my experience Amazon can even get the Royal Mail to deliver on time! :D :D :y :y
I am with lizzie on this one...been using amazon for a while now and have never had a problem with them or their delivery
Have either of you ever had to ring them? That's where their otherwise slick operation falls down. They simply are unable to help more than what you can see on the website as a customer.
I have not because when I needed to report an item delivered damaged it was, on both occasions, as Amazon request, done on line through the Amazon web site to the supplier. Immediately that supplier reacted and I had the replacement item within two days, with me keeping the faulty product. 8) 8)
Amazon, as I state, expect you to do everything on line through their web site so they can monitor supplier reactions/actions. They do NOT want you to communicate by phone as it is not monitored to the extent online communications are. Amazon state they will resolve all issues, and the few times I have had to communicate with a sub supplier action has been taken and the matter quickly resolved with replacements sent. With Amazon own product it is always delivered on time and complete, so had no need to communicate in any way with them.
In future TB I suggest you always communicate with them online then you should receive the service we all expect :D :D ;)
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In future TB I suggest you always communicate with them online then you should receive the service we all expect :D :D ;)
But in scenarios when there isn't an online option - such as this one, the courier claimed they had delivered, but hadn't.
Clearly not Amazon's fault per se, but if they won't tell me who the courier is (beyond it being "Amazon Logistics", but that's a generic cover name for the local, cheapest couriers going, to whom they subcontract), or chase it on my behalf, what can I do? Sit around and accept that my £250 item may or may not ever turn up?
I had no joy from Amazon - not even a guarantee that it would ever be delivered when I asked, nor would they give me the 3rd digit of the courier's phone number (or the 6th - and I gave them a multiple choice option of 4 digits), I genuinely do not believe they wanted/able to help, as it was off-script.
I've had similar trying to resolve Kindle troubles, if its not a simple query (that could be done online), they make every effort to make it difficult, probably not on purpose.
In this case, I guessed the courier (there are a fair few in Milton Keynes (Amazon's tracking said it was delivered from MK depot)), rang them (their number is clearly published on their website), explained the situation (after they said I really should talk to Amazon), and the item turned up about 90 mins later, and has now been fitted.
Reading between the lines, I suspect the courier claimed delivery on the promised day in order to meet stats/KPIs. I know Yodel are a bugger for this. Yet Brackley is hardly the arse end of nowhere, its a small market town with around 8-10,000 residences...
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The problem here is.......when amazon used the post office, hermes, etc., it was easy for them to jump on the carrier, tell them to buck up or else, refund the customer and penalise the carrier.
Now......amazon is the carrier. If it starts admitting that its own carrier is at fault, then any refunds will be bourne by themselves and their customer- centric reputation will take a knock.
Seemples really.
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In future TB I suggest you always communicate with them online then you should receive the service we all expect :D :D ;)
But in scenarios when there isn't an online option - such as this one, the courier claimed they had delivered, but hadn't.
Clearly not Amazon's fault per se, but if they won't tell me who the courier is (beyond it being "Amazon Logistics", but that's a generic cover name for the local, cheapest couriers going, to whom they subcontract), or chase it on my behalf, what can I do? Sit around and accept that my £250 item may or may not ever turn up?
No TB, start by using the following process through Amazon direct as per their instructions (which you can also find on the record of your orders page online):
"Contact Marketplace Sellers
You can contact a Marketplace Seller both before and after placing an order.
To contact a Marketplace Seller before placing an order:
On the Product Detail page click on the name of the Seller.
On the next page, at the bottom right under Further Information, click Contact the seller.
Note: occasionally, the same product will be sold by different Sellers. In these cases, clickNew and Usedin the product listing page to see the list of available Sellers. Then click the rating of the Seller you want to contact to access the Seller´s At a glance page. Then click Contact the seller under Further Information.
Fill out the contact form. Your message will be routed to the Seller via the Seller Communication Centre. They'll respond to you by e-mail within 3 business days.
To contact a Seller after placing an order with them:
Go to Your Orders.
Click the Contact seller button next to the relevant order.
Fill out the contact form. Your message will be routed to the Seller via the Seller Communication Centre. They'll respond to you by e-mail within 3 business days."
That way Amazon will monitor the sellers response and no doubt give a full refund if your goods fail to arrive. :y :y
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Am I getting confused here? So.....amazon logistics is not amazon at all?
Oh well.......it's my age. :(
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Am I getting confused here? So.....amazon logistics is not amazon at all?
Oh well.......it's my age. :(
That raises an interesting question for TB Steve 8)
TB are you using the PRIME delivery offer? If you are take a look at these comments about Amazon Logistics!!!!
http://www.amazon.co.uk/forum/amazon?_encoding=UTF8&cdForum=Fx20NG9OQFCP0QF&cdThread=Tx21J8C0QW4MWV8
Not good!! Now I have never used that offer, instead always using the standard delivery package which usually means delivery by the Royal Mail or another delivery service (no "Amazon Logistics" on any labels) which has never failed me after untold deliveries over the last two years.
Is that the problem TB? You are going via the PRIME delivery route and getting the worst service possible according to those other customers comments? ??? ??? :y
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Am I getting confused here? So.....amazon logistics is not amazon at all?
Oh well.......it's my age. :(
That raises an interesting question for TB Steve 8)
TB are you using the PRIME delivery offer? If you are take a look at these comments about Amazon Logistics!!!!
http://www.amazon.co.uk/forum/amazon?_encoding=UTF8&cdForum=Fx20NG9OQFCP0QF&cdThread=Tx21J8C0QW4MWV8
Not good!! Now I have never used that offer, instead always using the standard delivery package which usually means delivery by the Royal Mail or another delivery service (no "Amazon Logistics" on any labels) which has never failed me after untold deliveries over the last two years.
Is that the problem TB? You are going via the PRIME delivery route and getting the worst service possible according to those other customers comments? ??? ??? :y
Nope, Amshambles usual freebie delivery. It wasn't a Marketplace seller, it was sold and dispatched by Amazon themselves. As said, if things go wrong, Amazon really are a shower of shits.