Omega Owners Forum
Chat Area => General Discussion Area => Topic started by: Proz on 22 July 2008, 10:22:23
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I have just come back from handing in my car at my local dealer for some repairs / service .... i can only say the guy i spoke to was very rude , looked down to me , and when a female walked in as i was in mid sentance told me to take a seat as he needed to talk to her . Now i belive im in for a hefty bill so surely my money is as good as hers .... i must say though the actual " workers " are all friendly etc and the one i had a phone call to the other day was great but this was the head guy wandering around in his shirt and tie thinking he is better than everyone else , not listening to what i was explaining about the things i wanted fixed . He made me feel very unsignificant and now ive had time to come home and think about it im really quite angry . I dont understand what the female has that i dont that made him dump me in a second ??? Mmmm then again maybe i can :P
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First I would make sure you get your car back to your satisfaction before making any noise. Will also give you a chance to consider your action without the red mist.
Then a letter to the boss of the dealership and failing that to head office might be interesting. But think about what you want out of it. Pissing off the service manager may not be best if you intend trusting him with your car in future..
This should really be in general chat..
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Hair??!! :P :P :P :P :D :D :D ::) ::)
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First I would make sure you get your car back to your satisfaction before making any noise. Will also give you a chance to consider your action without the red mist.
Then a letter to the boss of the dealership and failing that to head office might be interesting. But think about what you want out of it. Pissing off the service manager may not be best if you intend trusting him with your car in future..
This should really be in general chat..
I have been told that he is the boss , not just the service manager .. everyone else ive ever dealt with in there have been fine ....
Yes this should be in general chat :-[ ... is there anyway i can move it ??
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don't worry - an admin can do that.
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don't worry - an admin can do that.
:y
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First I would make sure you get your car back to your satisfaction before making any noise. Will also give you a chance to consider your action without the red mist.
Then a letter to the boss of the dealership and failing that to head office might be interesting. But think about what you want out of it. Pissing off the service manager may not be best if you intend trusting him with your car in future..
This should really be in general chat..
... Then ask to test drive their Monaro, and bring it back with the rear tyres down to canvas. [smiley=evil.gif]
Kevin
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I have just had my car serviced by the VX dealer in Tonbridge, Kent. Apart from the £350 bill for the service & a couple of other bits, the problem that they had was the internal transfer of parts from the warehouse which delayed me getting the car back on time. However, the service manager rung to inform me that a technician had brought the car in from the car park to have a relay installed, but there was a trailing arm hoist left out, and he had badly scuffed the offside front wheel. He immediately offered to have it refurbished the next day at no cost to me. I duly picked it up the following day & the wheel was immaculate, I've got the company's number, & will look to get the others done soonish. Cost £47 per wheel.
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If its a major chain then complain to the head office.
You need to speak to the dealer principle or contact Vx customer services in Luton
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Trouble with my main dealer is this.
They charge £65 per hour +V.A.T. and then give the job to a spotty 17 year old apprentice to f##k up who is not even old enough to be paid full minimum wage. :-/ :-/
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Trouble with my main dealer is this.
They charge £65 per hour +V.A.T. and then give the job to a spotty 17 year old apprentice to f##k up who is not even old enough to be paid full minimum wage. :-/ :-/
Yeah ... that sounds about right :-/
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Out of intrest whats the car in for ( you mention repairs...)
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Out of intrest whats the car in for ( you mention repairs...)
Im getting a genuine back box put on and its leaking coolant from i think the HBV although im still waiting for the phone call from them to confirm this ...they said something about a valve but they are having difficulty identifiying it ???? :-/
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name the dealer
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name the dealer
yes name and shame! sod them!
hats off to you though for not blowing up there and then, i would have asked for my keys back and making my self heard by others pointed out to him it isn't good customer relations to be an arrogant rude pig! and unless his name is Mr Vauxhall he ain't the boss, he works or someone else like the others do!!
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Well they have just phoned back and are ordering a HBV ... he then says only if they can get one from Luton .... if they cant get one then he doesnt know what else can be done .... so does this mean Vx dont keep any of these valves ??? its the same engine as in Vectra and Signum is it not ? am i going to be left with a car i cant drive because they cant get a HBV .....i need this damn car for a trip away with the misses this weekend ... im sure she will be pleased if i dont have a drivable car >:(
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Well they have just phoned back and are ordering a HBV ... he then says only if they can get one from Luton .... if they cant get one then he doesnt know what else can be done .... so does this mean Vx dont keep any of these valves ??? its the same engine as in Vectra and Signum is it not ? am i going to be left with a car i cant drive because they cant get a HBV .....i need this darn car for a trip away with the misses this weekend ... im sure she will be pleased if i dont have a drivable car >:(
There about the first dealer I have heard of who dont stock them, common across quite a number of the Vx range (vectra etc).
They will get it next morning with no problems
Ow yes, this engine is common to the Frontera and Sintra and not the vectra and astra.
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...what sort of price have they quoted so far ?
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...what sort of price have they quoted so far ?
Just short of £500 for service / HBV valve and genuine back box and i had them replace the timing belt cover which was cracked with one i got of flea bay :'( .... i just wish i had Trade Card or the tools etc to do these things myself :'(
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Ouch, i`d be intrested to know of their individual costing on HBV as its easily doable albeit fiddly and is only £20 or so quid :-/
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Ouch, i`d be intrested to know of their individual costing on HBV as its easily doable albeit fiddly and is only £20 or so quid :-/
I'll let you know how much when i get the bill for the HBV .... thats if they get one :-/
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D1111600 - Replace coolant cut off valve - 0.5 hours
L503200 - Rear muffler with end pipe replace - 0.7 hours
Cam bel cover is not listed (that I can find) but, about 0.3 tops.
Service is normaly 1.0-1.2 hours
So, say 150 for the service, 1.5 hours for the rest so another 150 (absolute tops)
30 quid for a valve
15 quid for antifreeze
110 quid for the back box.
so, bit pricey I would say.
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D1111600 - Replace coolant cut off valve - 0.5 hours
L503200 - Rear muffler with end pipe replace - 0.7 hours
Cam bel cover is not listed (that I can find) but, about 0.3 tops.
Service is normaly 1.0-1.2 hours
So, say 150 for the service, 1.5 hours for the rest so another 150 (absolute tops)
30 quid for a valve
15 quid for antifreeze
110 quid for the back box.
so, bit pricey I would say.
I know so far they will charge £47 for fitting the cam belt cover ;D....and £185 for the service..i think he said about £150 for the exhaust all in .... Im sure he said £497 for everything :o .... oh i wish there was someone near me with a TC and could help a novice fix his car ....i dont have the tools etc to do things myself :-/
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..you could get a fair few tools for £497... ok maybe 200 quid of that is parts, but still..
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D1111600 - Replace coolant cut off valve - 0.5 hours
L503200 - Rear muffler with end pipe replace - 0.7 hours
Cam bel cover is not listed (that I can find) but, about 0.3 tops.
Service is normaly 1.0-1.2 hours
So, say 150 for the service, 1.5 hours for the rest so another 150 (absolute tops)
30 quid for a valve
15 quid for antifreeze
110 quid for the back box.
so, bit pricey I would say.
I know so far they will charge £47 for fitting the cam belt cover ;D....and £185 for the service..i think he said about £150 for the exhaust all in .... Im sure he said £497 for everything :o .... oh i wish there was someone near me with a TC and could help a novice fix his car ....i dont have the tools etc to do things myself :-/
I`ve got TC if your ever passing in the West, theres also a few near you with TC ;)
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..you could get a fair few tools for £497... ok maybe 200 quid of that is parts, but still..
Yeah i know ... but its having the confidence to do the jobs aswell without f***ing something up ....:-[
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..you could get a fair few tools for £497... ok maybe 200 quid of that is parts, but still..
Yeah i know ... but its having the confidence to do the jobs aswell without f***ing something up ....:-[
So, apart from the tools, the time and the confidence there's nothing stopping you? :)
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D1111600 - Replace coolant cut off valve - 0.5 hours
L503200 - Rear muffler with end pipe replace - 0.7 hours
Cam bel cover is not listed (that I can find) but, about 0.3 tops.
Service is normaly 1.0-1.2 hours
So, say 150 for the service, 1.5 hours for the rest so another 150 (absolute tops)
30 quid for a valve
15 quid for antifreeze
110 quid for the back box.
so, bit pricey I would say.
I know so far they will charge £47 for fitting the cam belt cover ;D....and £185 for the service..i think he said about £150 for the exhaust all in .... Im sure he said £497 for everything :o .... oh i wish there was someone near me with a TC and could help a novice fix his car ....i dont have the tools etc to do things myself :-/
There is..... :-*
Said in a previous post that I am busy with various things but that would be available from midweek (tomorrow) onwards....
Is the dealer Reekies or Uncle Arnolds??
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..you could get a fair few tools for £497... ok maybe 200 quid of that is parts, but still..
Yeah i know ... but its having the confidence to do the jobs aswell without f***ing something up ....:-[
So, apart from the tools, the time and the confidence there's nothing stopping you? :)
No there isnt ;).... maybe just someone there to watch over me as i do something really stupid ...... i have done small things ie plugs , oil etc but i once tried to do brake pads on an old car untill the piston popped out the caliper ..... since then i've kind of left it to people that know what they are doing ;D
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D1111600 - Replace coolant cut off valve - 0.5 hours
L503200 - Rear muffler with end pipe replace - 0.7 hours
Cam bel cover is not listed (that I can find) but, about 0.3 tops.
Service is normaly 1.0-1.2 hours
So, say 150 for the service, 1.5 hours for the rest so another 150 (absolute tops)
30 quid for a valve
15 quid for antifreeze
110 quid for the back box.
so, bit pricey I would say.
I know so far they will charge £47 for fitting the cam belt cover ;D....and £185 for the service..i think he said about £150 for the exhaust all in .... Im sure he said £497 for everything :o .... oh i wish there was someone near me with a TC and could help a novice fix his car ....i dont have the tools etc to do things myself :-/
There is..... :-*
Said in a previous post that I am busy with various things but that would be available from midweek (tomorrow) onwards....
Is the dealer Reekies or Uncle Arnolds??
Yes i remember your kind offer and was very greatfull , but i was needing the car for Thursday as i cant get a lift to work that day and the good lady is demanding i take her away for the weekend on friday , the dealer is the only one in Cupar , ive used them a lot in the past and never had an issue , always very good untill this guy today ... used to be Reekies but its called something else now ;)
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Well ive just collected the car and alls well , £500 quid lighter but at least thats all the niggley things done now so hopefully nothing but happy motoring ahead :y
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Ouch, i`d be intrested to know of their individual costing on HBV as its easily doable albeit fiddly and is only £20 or so quid :-/
On the reciept the valve costs £28.95 part no 90566947... Dont know if thats Vat included or not though :y
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Ouch, i`d be intrested to know of their individual costing on HBV as its easily doable albeit fiddly and is only £20 or so quid :-/
On the reciept the valve costs £28.95 part no 90566947... Dont know if thats Vat included or not though :y
Thats not too bad to be honest on HBV..