Omega Owners Forum

Omega Help Area => Omega General Help => Topic started by: terry paget on 02 August 2016, 10:49:41

Title: Trade Club service poor at Platinum Trowbridge
Post by: terry paget on 02 August 2016, 10:49:41

I have long bought service parts and materials Trade Club via autobahnstormers membership. My nearest supplier is Drive Vauxhall, Avon Streeet, Bristol. I happened to be in Wiltshire last Friday so popped into Platinum Trowbridge for oil and antifreeze. Did not see the invoice, man popped figure into card reader and I inserted pin number, I then drove round the back to collect the goods. Surprisingly man popped into my car 2 cartons, each containing 4 5 litre bottles, rather than 2 20 litre bottles. I hurried off, due on 1st tee at Didcot at 1200. When I got home I looked at the invoice, and was shocked. What had cost £47.74 at Bristol cost £98.76 at Trowbridge.

Rang up Monday and complained., Today returned goods for a full refund. Man said they did not stock 20 litre bottles any more. 'Why not', I asked. 'They are less than half the price. Whole point of trade club is to save money'. Reply came there none.

Title: Re: Trade Club service poor at Platinum Trowbridge
Post by: Diamond Black Geezer on 02 August 2016, 11:04:31

and yet oddly at mine they don't want to give you the 4 5 litres, only the 20 l drum - which for the owner mechanic is a bit annoying as I have to find a ledge/low wall etc to balance the drum which weighs the same as me, to then pour some into the smaller 5 l tubs, to then pour in the engine. Then wash all the 10-40 off my DocMartens  :D

Title: Re: Trade Club service poor at Platinum Trowbridge
Post by: terry paget on 02 August 2016, 13:07:41

I agree 4 5 litre bottles are more convenient. They used to sell as buy 3 get one free, so price was about £30 for a carton of four. Not at Trowbridge, they want £40.56 plus VAT.

Title: Re: Trade Club service poor at Platinum Trowbridge
Post by: Diamond Black Geezer on 02 August 2016, 13:21:38

If it were practical I'd happily buy them from my local dealer on your behalf and you pick them up. Sorry to hear it. Varying prices seems to be the norm with the Stealers.  >:(

Title: Re: Trade Club service poor at Platinum Trowbridge
Post by: Field Marshal Dr. Opti on 02 August 2016, 13:40:02

Quote from: terry paget on 02 August 2016, 10:49:41

I have long bought service parts and materials Trade Club via autobahnstormers membership. My nearest supplier is Drive Vauxhall, Avon Streeet, Bristol. I happened to be in Wiltshire last Friday so popped into Platinum Trowbridge for oil and antifreeze. Did not see the invoice, man popped figure into card reader and I inserted pin number, I then drove round the back to collect the goods. Surprisingly man popped into my car 2 cartons, each containing 4 5 litre bottles, rather than 2 20 litre bottles. I hurried off, due on 1st tee at Didcot at 1200. When I got home I looked at the invoice, and was shocked. What had cost £47.74 at Bristol cost £98.76 at Trowbridge.

Rang up Monday and complained., Today returned goods for a full refund. Man said they did not stock 20 litre bottles any more. 'Why not', I asked. 'They are less than half the price. Whole point of trade club is to save money'. Reply came there none.

Did this price include the antifreeze?

I recently bought 2 x 5 litres of Shell Helix Ultra 5W 30 for £20  from ECP. Free delivery.

Title: Re: Trade Club service poor at Platinum Trowbridge
Post by: Field Marshal Dr. Opti on 02 August 2016, 13:41:30

....ah, sorry. You ordered 40 litres  not 20 litres. :y