Omega Owners Forum
Chat Area => General Discussion Area => Topic started by: JonArgraig on 19 August 2008, 00:22:39
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e-mails from my team requesting tech support for the desktop/toolset that the subject is just
"PLEASE HELP!!!!!!!!!!! URGENT "
I dont know if its the lack of info, the caps lock, the urgent tag when they don't tick the "urgent" marker in outlook or the over use of the "!"
Just had one come in on my blackberry, he could not remember the path for the office printer...
(there must be 15 other people in the office right now, why they had to contact me on the BB is beyond me...)
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Much the same when you look in the OOF Tech help forum.... A plain HELP post header is not the most informative heading....
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Aye...
Dont know why, but it really winds me up - it's like fraud check jobs I get when it say's "CALL SITE URGENT" on the info plane - What do they think I'm going to do, guess the problem ?
Just seems to be my pet hate this week - non descript subjects :(
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we can't give you IT hero's too much info you might not read the msg if you don't like the look of subject ::)
;D ;D ;D ;)
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we can't give you IT hero's too much info you might not read the msg if you don't like the look of subject ::)
;D ;D ;D ;)
lol
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e-mails from my team requesting tech support for the desktop/toolset that the subject is just
"PLEASE HELP!!!!!!!!!!! URGENT "
I don't know about you, but e-mails with titles like that just get relegated to the bottom of the pile when I'm going through my inbox. ;D
Kevin
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The calls that turn me from a friendly support engineer into a completely facetious bastard are ones like "Greg, my computer is broken..." or "Excel isn't working..." they particularly annoy me when it's blatant user error ::)
My other pet hate is Microsoft. My company runs an MS shop and they continue to release patches and updates that break other unassociated stuff. Then they charge the earth to open a support call with them and blame it on the hardware vendor when it's blatantly an MS problem.
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I hate the way terms keep changing. What is wrong with directories, "what do you mean folder?", "Sorry directory"
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I hate the way terms keep changing. What is wrong with directories, "what do you mean folder?", "Sorry directory"
I think thats more to do with the industry getting out of command line based interfaces and into GUI's. But I know what you mean.
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I hate the way terms keep changing. What is wrong with directories, "what do you mean folder?", "Sorry directory"
I think thats more to do with the industry getting out of command line based interfaces and into GUI's. But I know what you mean.
I still think of Windows as a GUI on top of a CLI, even if the NT line isn't
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e-mails from my team requesting tech support for the desktop/toolset that the subject is just
"PLEASE HELP!!!!!!!!!!! URGENT "
I don't know about you, but e-mails with titles like that just get relegated to the bottom of the pile when I'm going through my inbox. ;D
Kevin
Todays pet hate
" "
Blank subjects...
Ignored 47 of them from one person till I got the
"R U GETING MY TXT!?!?!?!?!?!?!?" as a subject... then I went home
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over use of the exclamation mark is of no great annoyance to me except when they dont use the shift key properly
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
is fine but
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
bugs me big time :D
why leave the 1 there? 1 means nothing!
grrr!
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Pet IT hates, this could be a long one....
Sysadmins who think they know what they are doing, but clearly dont.
Emails with 'text speak'
How every problem is a server issue, until the server teams prove otherwise
Inappropriate email subject headings
Idiots who forward chain emails
Why many people in IT can't handle change - anything new is worse than previous generation
Oh, I could go on and on and on and......
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Pet IT hates, this could be a long one....
Sysadmins who think they know what they are doing, but clearly dont.
Emails with 'text speak'
How every problem is a server issue, until the server teams prove otherwise
Inappropriate email subject headings
Idiots who forward chain emails
Why many people in IT can't handle change - anything new is worse than previous generation
Oh, I could go on and on and on and......
Quite often the new is inferior to the old
eg Win98 vs WinME
Netware 5.1 vs Netware 6
XP or 2000 vs Vista
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Pet IT hates, this could be a long one....
Sysadmins who think they know what they are doing, but clearly dont.
Emails with 'text speak'
How every problem is a server issue, until the server teams prove otherwise
Inappropriate email subject headings
Idiots who forward chain emails
Why many people in IT can't handle change - anything new is worse than previous generation
Oh, I could go on and on and on and......
Quite often the new is inferior to the old
eg Win98 vs WinME
Netware 5.1 vs Netware 6
XP or 2000 vs Vista
Thankyou Martin Imber, I was relying on you to prove my point... :y
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Pet IT hates, this could be a long one....
Sysadmins who think they know what they are doing, but clearly dont.
Emails with 'text speak'
How every problem is a server issue, until the server teams prove otherwise
Inappropriate email subject headings
Idiots who forward chain emails
Why many people in IT can't handle change - anything new is worse than previous generation
Oh, I could go on and on and on and......
How very very true!
Followed by 'What are you doing to our application down there in IT?' or 'There's something wrong with the network.'
This from users who insist that you send a techy upstairs to deal with their urgent printjob (which wouldn't be urgent if they'd printed it two days ago rather than 15 seconds before a meeting) only to find out they either a) haven't turned their PC on b) haven't turned the printer on or c) haven't got any paper in the printer......
Somebody stop me!!!! ;D
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Pet IT hates, this could be a long one....
Sysadmins who think they know what they are doing, but clearly dont.
Emails with 'text speak'
How every problem is a server issue, until the server teams prove otherwise
Inappropriate email subject headings
Idiots who forward chain emails
Why many people in IT can't handle change - anything new is worse than previous generation
Oh, I could go on and on and on and......
How very very true!
Followed by 'What are you doing to our application down there in IT?' or 'There's something wrong with the network.'
That's because the only pieces of IT infrastructure the average d1p5h1t user is aware of are their PC and the "server". The really bright ones know there's a third item, called the "network" that connects the two.
>:(
Kevin
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Heres one to try to wind users up ;D
When i worked in an IT dept.......if i had an annoying customer.....i used to send them an email along the lines.......
"Dear Restaurant
Can I please have two bacon butties (4 rashers/white bread)
I'm starving so would appreciate delivery within 1/2hr.
Im in IT room xxx
Many Thanks"
Normally would get an email back within minutes from the customer saying you sent me this by mistake and how come you can get food delivered from the resturant and whats their email address.
I used to reply thanking them for pointing out my mistake and telling them i wasnt allowed to divulge the resturant email address ;D ;D
The resturant didnt have an email address or deliver food.......but was a good wind up ;D ;D :y
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Pet IT hates, this could be a long one....
Sysadmins who think they know what they are doing, but clearly dont.
Emails with 'text speak'
How every problem is a server issue, until the server teams prove otherwise
Inappropriate email subject headings
Idiots who forward chain emails
Why many people in IT can't handle change - anything new is worse than previous generation
Oh, I could go on and on and on and......
How very very true!
Followed by 'What are you doing to our application down there in IT?' or 'There's something wrong with the network.'
That's because the only pieces of IT infrastructure the average d1p5h1t user is aware of are their PC and the "server". The really bright ones know there's a third item, called the "network" that connects the two.
>:(
Kevin
;D
Strange that some of our users are absolute experts (they've got a PC at home you know) and still don't know how to reboot a computer when you ask them too - they turn the rather screen off and back on!
Sorry I really must :-X
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;D
Strange that some of our users are absolute experts (they've got a PC at home you know) and still don't know how to reboot a computer when you ask them too - they turn the rather screen off and back on!
Sorry I really must :-X
Oh, yes, and they assume that everything with a windows GUI on it is as simple as entering their trumped-up expenses claim into Excel and printing it out. So, knocking out a multithreaded C++ application in Visual Studio must also be as trivial as writing a letter because it "looks a bit like word". Don't know why us developers ever left the command shell. ;D
Kevin
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Pet IT hates, this could be a long one....
Sysadmins who think they know what they are doing, but clearly dont.
Emails with 'text speak'
How every problem is a server issue, until the server teams prove otherwise
Inappropriate email subject headings
Idiots who forward chain emails
Why many people in IT can't handle change - anything new is worse than previous generation
Oh, I could go on and on and on and......
Quite often the new is inferior to the old
eg Win98 vs WinME
Netware 5.1 vs Netware 6
XP or 2000 vs Vista
Thankyou Martin Imber, I was relying on you to prove my point... :y
Sorry only been an IT professional for 19 years ;D
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Dealing with numpty developers is another issue ::)
I have spent a good few hours checking all the VO code looking for leaks, some people have been forgetting to close their files on exit.
I also managed to half the code size of a reporting engine.
Yes I am too lazy to rewrite something 10 times if I can do it once.
Only one module did I screw up and that was using the wrong method for closing the files, mind you one of my first Windows apps
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Dealing with numpty developers is another issue ::)
I have spent a good few hours checking all the VO code looking for leaks, some people have been forgetting to close their files on exit.
I also managed to half the code size of a reporting engine.
Yes I am too lazy to rewrite something 10 times if I can do it once.
Only one module did I screw up and that was using the wrong method for closing the files, mind you one of my first Windows apps
Due to your/your company's slow migration to keep anywhere near up to date with modern technology, you're making all the same mistakes everyone else was making 15yrs ago. Which brings me back to one of my earlier points ;)
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Dealing with numpty developers is another issue ::)
I have spent a good few hours checking all the VO code looking for leaks, some people have been forgetting to close their files on exit.
I also managed to half the code size of a reporting engine.
Yes I am too lazy to rewrite something 10 times if I can do it once.
Only one module did I screw up and that was using the wrong method for closing the files, mind you one of my first Windows apps
Due to your/your company's slow migration to keep anywhere near up to date with modern technology, you're making all the same mistakes everyone else was making 15yrs ago. Which brings me back to one of my earlier points ;)
Our only real problem was since we had the best DOS application in our industry was getting all the features into our windows version.
Still have work to do - I need to do the price uplift module over the next week or so.
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Oh we have already had a few customers not want to upgrade as they like the older DOS applications!
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Dealing with numpty developers is another issue ::)
I have spent a good few hours checking all the VO code looking for leaks, some people have been forgetting to close their files on exit.
I also managed to half the code size of a reporting engine.
Yes I am too lazy to rewrite something 10 times if I can do it once.
Only one module did I screw up and that was using the wrong method for closing the files, mind you one of my first Windows apps
Due to your/your company's slow migration to keep anywhere near up to date with modern technology, you're making all the same mistakes everyone else was making 15yrs ago. Which brings me back to one of my earlier points ;)
Our only real problem was since we had the best DOS application in our industry was getting all the features into our windows version.
Still have work to do - I need to do the price uplift module over the next week or so.
Resting on your laurels, never good in business....
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Oh we have already had a few customers not want to upgrade as they like the older DOS applications!
Most likely they are fitting the mentaility of because its different, they can't use it.
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Dealing with numpty developers is another issue ::)
I have spent a good few hours checking all the VO code looking for leaks, some people have been forgetting to close their files on exit.
I also managed to half the code size of a reporting engine.
Yes I am too lazy to rewrite something 10 times if I can do it once.
Only one module did I screw up and that was using the wrong method for closing the files, mind you one of my first Windows apps
Due to your/your company's slow migration to keep anywhere near up to date with modern technology, you're making all the same mistakes everyone else was making 15yrs ago. Which brings me back to one of my earlier points ;)
Our only real problem was since we had the best DOS application in our industry was getting all the features into our windows version.
Still have work to do - I need to do the price uplift module over the next week or so.
Resting on your laurels, never good in business....
Not really it was mainly a lack of staff and me trying to learn when the day was full of support and adding new features.
Ended up learning VO about 3 years ago and going slowly from there, I did try using Alaska XBase++ but that was not really practical, our best descision was to keep my boss away from look and feel and to concentrate on getting something working and something users would be able to understand - from there we just managed to convert most of our system.
A lot of back end code I passed through a programme to VOise it replacing Clipper aliases with VO Objects eg seeking in a file went from Order->(DBSEEK(cKey)) to SELF:dbOrder:Seek(cKey).
We now have two more staff and I still get all the crap thrown at me ;D ;D
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You may notice that we remained in the XBASE world, and we use a XBASE format client server engine, but rely on C for the really machine intesive jobs
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This is what we used to use
http://www.grafxsoft.com/clipper.htm
This is what we tried and use for a couple of small applications
http://www.alaska-software.com/
This is what we use now
http://www.grafxsoft.com/2vo28.htm
This is our database
http://www.sybase.com/products/databasemanagement/advantagedatabaseserver
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next time you get a stupid no subject email just send this back :y
(http://i273.photobucket.com/albums/jj210/jakeunderhill/Glass.jpg)
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People using computer language that I do not understand... :-[ :-[ :-[
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Eh??? WTF?? My brain hurts trying to follow this thread...... :D :D :D :D
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I had a silly one today (again)
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<<Name of large casino chain>> <<Northern City>>
Unable to gain comms to roulette wheels
Please advise - URGENT
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So far quite a fair request, but its come from a team that deal with pubs...
So after a little checking up I reply...
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We don't provide field engineers from your divison for this site, please forward your request to <<Casino Name>> own IT team, they will contact directy with the right party
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I get the same e-mail, some times with my own reply still attached sent to me 7 times...
So I though sod it, I'll check my self why it's down, advise all that have mailed me and the casino's own IT.
true, there where no comms to the site, so I rang them to confirm IP's etc, no anwser, so I rang the head office ...
The site closed down 3 months ago...
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I had a silly one today (again)
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<<Name of large casino chain>> <<Northern City>>
Unable to gain comms to roulette wheels
Please advise - URGENT
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So far quite a fair request, but its come from a team that deal with pubs...
So after a little checking up I reply...
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We don't provide field engineers from your divison for this site, please forward your request to <<Casino Name>> own IT team, they will contact directy with the right party
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I get the same e-mail, some times with my own reply still attached sent to me 7 times...
So I though sod it, I'll check my self why it's down, advise all that have mailed me and the casino's own IT.
true, there where no comms to the site, so I rang them to confirm IP's etc, no anwser, so I rang the head office ...
The site closed down 3 months ago...
Sounds like your average day in this industry....
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Another hate - people who run with administrator rights all the time, like its some kind of penile extension >:(