Omega Owners Forum

Chat Area => General Discussion Area => Topic started by: STEMO on 25 April 2019, 13:18:28

Title: DPD
Post by: STEMO on 25 April 2019, 13:18:28
Had a delivery from DPD this morning. As usual, they were very efficient in giving me a one hour slot and sticking to it, with tracking of the driver available. Shortly after the delivery I received an invite to rate their driver, Gary. What? He pulled up, took out the parcel, knocked on my door, handed me the parcel and asked for a signature. What's to rate?
I looked for an email address on their website and sent them this:

Following the delivery of parcel number ######### to postcode ### ### this morning, I would be grateful if you could spare a minute to rate me as a customer.
1) Was I at home during the agreed delivery slot?
2) Did I open my front door in a timely manner?
3) Did I provide a legible signature on your impossibly difficult machine?

Your feedback is appreciated and will help me to better deal with delivery drivers in future.
Title: Re: DPD
Post by: dave the builder on 25 April 2019, 13:26:02
Because if you rate them good, they can use the positive rating to promote the service, leave crap reviews and they will loose your review  ;D
couriers do seem to be getting better at delivering things on time .
Title: Re: DPD
Post by: Varche on 25 April 2019, 13:28:26
Ha ha, that really made me laugh.  ;D ;D

At least you get a delivery. Here in the 3rd world we watch the tracking and bingo it is shown as delivered but it isnt. They just show it delivered to meet their SLA . The customer then has to contact the delivery company to arrange to pick it up from their office.
Title: Re: DPD
Post by: scimmy_man on 25 April 2019, 13:42:59
I sent a parcel via Ipost on the 17th on next day,
bloke contacted me yesterday, not arrived,

the tracking thing says its delayed,

no one on chat, sent an email they will reply by end of today ::)
Title: Re: DPD
Post by: Field Marshal Dr. Opti on 25 April 2019, 13:55:03
Nobody has a bad word to say about QVC.

Every single customer who calls in is 100% happy and would buy again. ::)
Title: Re: DPD
Post by: Sir Tigger KC on 25 April 2019, 14:07:17
Quote from: Field Marshal Dr. Opti on 25 April 2019, 13:55:03
Nobody has a bad word to say about QVC.

Every single customer who calls in is 100% happy and would buy again. ::)

You watch QVC?  ;D
Title: Re: DPD
Post by: Keith ABS on 25 April 2019, 17:59:13
 I am currently in a battle with Parcel Farce over a parcel that got damaged I sent out
The delivery driver told the recipient that the packaging was damaged, got him to sign and dissapeared before he could check what was missing
two months in and six forms filled out,four pictures sent, we are no closer to finding out if we are to receive any compensation for the lost parts
Title: Re: DPD
Post by: Andy B on 25 April 2019, 19:51:50
  ;D ;D ;D ;D ;D ;D ;D ;D ;D

Very good Steve  :y