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Chat Area => General Discussion Area => Topic started by: Field Marshal Dr. Opti on 20 August 2020, 15:30:58

Title: Can't open PC.
Post by: Field Marshal Dr. Opti on 20 August 2020, 15:30:58
HP Pavilion 14 inch.

SFA.

Any idea how to fix it chaps?......won't switch on.
Title: Re: Can't open PC.
Post by: VXL V6 on 20 August 2020, 15:50:40
Remove the battery and try with just the power supply connected
Title: Re: Can't open PC.
Post by: Field Marshal Dr. Opti on 20 August 2020, 16:39:14
Remove the battery and try with just the power supply connected

Done it.....no difference.

Only 15 months old....😢
Title: Re: Can't open PC.
Post by: Auto Addict on 20 August 2020, 17:00:56
Remove the battery and try with just the power supply connected

Done it.....no difference.

Only 15 months old....😢

Any lights? Power supply failed?
Title: Re: Can't open PC.
Post by: Doctor Gollum on 20 August 2020, 17:01:44
Have you removed it from the wall?
Title: Re: Can't open PC.
Post by: Jimbob on 20 August 2020, 17:28:57
Try NO power, NO battery (remove it)
Press and hold power button for about 1 minute

Restore power and turn on normally.
Title: Re: Can't open PC.
Post by: Field Marshal Dr. Opti on 20 August 2020, 18:24:56
Remove the battery and try with just the power supply connected

Done it.....no difference.

Only 15 months old....😢

Any lights? Power supply failed?


Caps lock button continually flashes.....otherwise nothing.
Title: Re: Can't open PC.
Post by: Field Marshal Dr. Opti on 20 August 2020, 18:26:14
Try NO power, NO battery (remove it)
Press and hold power button for about 1 minute

Restore power and turn on normally.

Thanks Mr Bob........already done. No go.
Title: Re: Can't open PC.
Post by: Broomies Mate on 20 August 2020, 22:13:00

Caps lock button continually flashes.....otherwise nothing.

It's giving you an error code;

https://support.hp.com/gb-en/document/c01732674 (https://support.hp.com/gb-en/document/c01732674)
Title: Re: Can't open PC.
Post by: Sir Tigger KC on 21 August 2020, 12:49:20
Hmm another one that took flying lessons?  :)
Title: Re: Can't open PC.
Post by: Field Marshal Dr. Opti on 21 August 2020, 13:22:15

Caps lock button continually flashes.....otherwise nothing.

It's giving you an error code;

https://support.hp.com/gb-en/document/c01732674 (https://support.hp.com/gb-en/document/c01732674)

I think I'm getting 3.2(blink)........but can't find  anything that looks like a memory module......I have SSD does this make a difference?
Title: Re: Can't open PC.
Post by: Field Marshal Dr. Opti on 21 August 2020, 13:52:49
I have removed the SSD and replaced it.


Title: Re: Can't open PC.
Post by: Field Marshal Dr. Opti on 23 August 2020, 13:40:36
I still have the 3.2 (blink) code......and the bastard still won't turn on.

Is it likely the SSD unit is shagged?
Title: Re: Can't open PC.
Post by: LC0112G on 23 August 2020, 14:11:49
The 3.2 error code refers to the main PC memory, not the SSD.

Most PC's have the memory in small memory sticks that can be unplugged and replaced. This might be a youTube video to help :

https://www.youtube.com/watch?v=kUxOHTdvAIw

If unplugging and reseating the memory doesn't work then the next step is to replace the memory sticks with something similar or better. If that doesn't fix it then either the connector is faulty or the motherboard is kaput. Either probably means the machine is toast.

Data on the SSD can be salvaged by plugging it into another machine as a slave drive. You might even be able to use the drive as is in another machine as the primary - depends what OS and software you have installed and what kind of security/machine locking is used.
Title: Re: Can't open PC.
Post by: TheBoy on 23 August 2020, 19:11:24
And before playing with the memory, or other exposed electronics, you need an ESP strap.  I'm sure many people will say that they are not necessary, and how they've got away with it...   ...they haven't, they just don't realise it.
Title: Re: Can't open PC.
Post by: Field Marshal Dr. Opti on 23 August 2020, 19:32:58
The 3.2 error code refers to the main PC memory, not the SSD.

Most PC's have the memory in small memory sticks that can be unplugged and replaced. This might be a youTube video to help :

https://www.youtube.com/watch?v=kUxOHTdvAIw

If unplugging and reseating the memory doesn't work then the next step is to replace the memory sticks with something similar or better. If that doesn't fix it then either the connector is faulty or the motherboard is kaput. Either probably means the machine is toast.

Data on the SSD can be salvaged by plugging it into another machine as a slave drive. You might even be able to use the drive as is in another machine as the primary - depends what OS and software you have installed and what kind of security/machine locking is used.

Thanks......finally sorted. Much appreciated.

HP wanted £400 to fix, so I told them they could go f*uck themselves.

After running no end of resets it is better than ever. :y
Title: Re: Can't open PC.
Post by: Field Marshal Dr. Opti on 23 August 2020, 19:34:35
And before playing with the memory, or other exposed electronics, you need an ESP strap.  I'm sure many people will say that they are not necessary, and how they've got away with it...   ...they haven't, they just don't realise it.

Don't be  a nancy boy. ;) :D ;D
Title: Re: Can't open PC.
Post by: LC0112G on 23 August 2020, 19:40:24
And before playing with the memory, or other exposed electronics, you need an ESP strap.  I'm sure many people will say that they are not necessary, and how they've got away with it...   ...they haven't, they just don't realise it.

Don't be  a nancy boy. ;) :D ;D

If you have to do it without a strap, don't do it on any kind of carpeted flooring. Tiles, wood, lino all Ok. Better still, do it on the kitchen draining board - assuming it's a stainless one. This will be earthed assuming building regs have been followed. Just make sure the sink plug is in in-case any screws make a bid for freedom down the plug-hole  ::)