Omega Owners Forum
Chat Area => General Discussion Area => Topic started by: Mr Skrunts on 25 September 2008, 04:30:46
-
This email is to let you know about a small change to the terms and conditions of your broadband service.
Our supplier, BT Wholesale, has introduced a cancellation charge which applies if you stop or ‘cease’ your broadband service. This may mean you'd get charged if you cancelled your broadband with us. Examples of where the charge is payable can include moving house, or changing supplier. From the 29th October 2008, if you cancel your broadband service, there will now be a £20 fee payable.
Please note: this fee will NOT apply if you migrate to another provider using a MAC key - only if you decide to cease your service altogether.
=Where to find these changes=
If you signed up between Thursday 25th August 2005 and Tuesday 10th April 2007 you'll find this is described at point 13.11 in the terms and conditions. If you signed up before this date, you'll find it at section 10.8.
The amendment will read as follows:
“You agree to pay any costs incurred by us due to the cessation of your broadband service (either when cancelling your service or as a result of a house move where a cessation and new provision of service is required) or cessation of the telephone line over which broadband service is provided. Full details of the charges can be found here: http://www.plus.net/support/customer_service/billing/cessation_charges.shtml
This change will not affect your service from Plusnet and you do not need to do anything, we just wanted to inform you of the changes that we have to make.
Kind regards,
Carol Axe
Customer Support Director, Plusnet
-
The email above makes me laugh.
My contract is with Plusnet.
Plus Net have a contract with BT wholesale.
Do I believe that BT Wholesale will gat £20 if I cancel my subscription. ::)
I started with them at the begining and had to pay a connection fee, funny how they now let people have a line for free, so they adapt a cancelletion fee to make money the other way.
-
Tell them that you don't accept the new terms and conditions and you will break off without paying the cancellation charge thank you very much. >:(
Kevin
-
They can't amend the terms of a contract without giving you the option of cancelling (FOC) if you don't want to accept the new terms.
-
I would agree.
I can understand it being put in a contract starting as new, but not a contract that has been active for years.
As you say, notice should have been given for those wanting to opt out. :-/
-
The email above makes me laugh.
My contract is with Plusnet.
Plus Net have a contract with BT wholesale.
Do I believe that BT Wholesale will gat £20 if I cancel my subscription. ::)
I started with them at the begining and had to pay a connection fee, funny how they now let people have a line for free, so they adapt a cancelletion fee to make money the other way.
"an agreement between 2 (persons,organizations whatever) can not change the state of inital agreement of another 2 (persons,organizations whatever) in case of a common contractor "
says my law briefly..And I'm sure UK laws are far better than this..
-
The email above makes me laugh.
My contract is with Plusnet.
Plus Net have a contract with BT wholesale.
Do I believe that BT Wholesale will gat £20 if I cancel my subscription. ::)
I started with them at the begining and had to pay a connection fee, funny how they now let people have a line for free, so they adapt a cancelletion fee to make money the other way.
"an agreement between 2 (persons,organizations whatever) can not change the state of inital agreement of another 2 (persons,organizations whatever) in case of a common contractor "
says my law briefly..And I'm sure UK laws are far better than this..
The rules change all the time over here to suit them.
My original contract is a premium one. What I want, as often as I want with no restrictions. As Adsl got faster then restrcitions came in, then this, and that. But the price never goes down. :-/
-
The email above makes me laugh.
My contract is with Plusnet.
Plus Net have a contract with BT wholesale.
Do I believe that BT Wholesale will gat £20 if I cancel my subscription. ::)
I started with them at the begining and had to pay a connection fee, funny how they now let people have a line for free, so they adapt a cancelletion fee to make money the other way.
"an agreement between 2 (persons,organizations whatever) can not change the state of inital agreement of another 2 (persons,organizations whatever) in case of a common contractor "
says my law briefly..And I'm sure UK laws are far better than this..
The rules change all the time over here to suit them.
My original contract is a premium one. What I want, as often as I want with no restrictions. As Adsl got faster then restrcitions came in, then this, and that. But the price never goes down. :-/
nope..they cant change the initial aggrement paper that you sign (hoping you sign something and you have a copy) :y
if they change you must sign again to be valid!
ps: I say those because my whole family is lawyers ;D
-
i believe the btw fee is only valid for a cease, not a migration to other isp, so not so bad.
a cease needs a btw tech to visit exchange.
-
Do BT now not own Plusnet?
-
Oh dear, and I was thinking of moving to Plusnet.. ::)
-
Do BT now not own Plusnet?
Yes they do. but have tried to keep it quiet as a lot of customers left when they couldnt get a deal similar to sky/cable that offered Net/phone and BT Vision
-
BT have bought a few tech compnaies lately, but run under original branding. Dabs is another that springs to mind.
-
BT have bought a few tech compnaies lately, but run under original branding. Dabs is another that springs to mind.
BT own Dabs?
-
BT have bought a few tech compnaies lately, but run under original branding. Dabs is another that springs to mind.
BT own Dabs?
Yes, have for ages.
-
BT have bought a few tech compnaies lately, but run under original branding. Dabs is another that springs to mind.
BT own Dabs?
Yes, have for ages.
Makes total sence, I know understand why they sell PC parts through the BT shop then. Not too bad on prices either.
-
BT have bought a few tech compnaies lately, but run under original branding. Dabs is another that springs to mind.
BT own Dabs?
Yes, have for ages.
Makes total sence, I know understand why they sell PC parts through the BT shop then. Not too bad on prices either.
You will notice a distinct simiilarity is website and prices between dabs and bt shop
-
Does that mean that line quality on the all in one Plusnet packages will be the same as BT?
-
Does that mean that line quality on the all in one Plusnet packages will be the same as BT?
The line quality (ie speeds/snr/attenuation) will be the same across all non LLU lines, regardless of ISP, as it terminates on the same BT Wholesale equipment, and uses the same Openreach lines.
Potential throughput will vary, as long as its not your line or exchange congestion causing the bottleneck, as different ISPs load their Centrals differently, and have different connections to internet once you're on ISP's network.
Plusnet and BT's branded ISPs use different infrastructure, and are run as seperate entities, so expect different results between them. Plusnet in particular are swines for traffic shaping, and the idiots traffic shape VoIP (which in effect blocks it) unless you use their own VoIP service. Naughty.