Omega Owners Forum
Chat Area => General Discussion Area => Topic started by: TheBoy on 20 September 2008, 19:50:30
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rather TV fault reoccured after Newent, as it seems to after lack of use, so rang them up, said they had repaired it twice, and had replaced the 2 parts that can cause the fault according to their repair agents, and I'd be looking for a replacement set.
They said that sounded reasonable, but they would have to get report from repair agents, which takes 5 days. They will call me back.
As it is being a right bitch today, thought I would chase it up. No report has been requested, but if I wanted it fixed, I need to post them a copy of the receipt as they think the warranty may be up (its not yet). When I explained I didn't what it fixed, but replaced, I had to speak to some dozy bint in escalations, who absolutely stonewalled me with "we will keep repairing the set whilst its in warranty, we will not replace."
TV was bought on 15th October, so if the next repair does not fix it, chances are it will be out of warranty, what happens then? "The TV will be out of warranty, but we can arrange a service engineer to look at it sir, and can then quote a repair cost".
I find this unacceptable.
Trouble is the tosspots I bought it from, Beyond Television, say that all warranty issues are to do with Samsung, so if Samsung want to repair again, thats the route I have to take, and Samsung say if I want replacement set, thats down to retailer.
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should of bought a sony. ;D ;D ;D ;D ;D ;D ;D
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Try sale of goods act.
Not fit for purpose
Money back or replacement unit or Whatch Dog gets emailed
;)
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rather TV fault reoccured after Newent, as it seems to after lack of use, so rang them up, said they had repaired it twice, and had replaced the 2 parts that can cause the fault according to their repair agents, and I'd be looking for a replacement set.
They said that sounded reasonable, but they would have to get report from repair agents, which takes 5 days. They will call me back.
As it is being a right pregnant dog today, thought I would chase it up. No report has been requested, but if I wanted it fixed, I need to post them a copy of the receipt as they think the warranty may be up (its not yet). When I explained I didn't what it fixed, but replaced, I had to speak to some dozy bint in escalations, who absolutely stonewalled me with "we will keep repairing the set whilst its in warranty, we will not replace."
TV was bought on 15th October, so if the next repair does not fix it, chances are it will be out of warranty, what happens then? "The TV will be out of warranty, but we can arrange a service engineer to look at it sir, and can then quote a repair cost".
I find this unacceptable.
Trouble is the tosspots I bought it from, Beyond Television, say that all warranty issues are to do with Samsung, so if Samsung want to repair again, thats the route I have to take, and Samsung say if I want replacement set, thats down to retailer.
That sort of bad servive makes my blood boil.
Citizens Advice can sometimes give free help on legal matters and guarantee. :-* :-*
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Bad bad news ..
Heres a sample link in my country that all arguments about products are done..After the companies give some interest ..May be you have in UK..
http://www.sikayetvar.com/index.php?loc=categories&tree=263,370&level=3&id=370&fno=159
I think there must be a way to do in law.. :(
But you must be quick..
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rather TV fault reoccured after Newent, as it seems to after lack of use, so rang them up, said they had repaired it twice, and had replaced the 2 parts that can cause the fault according to their repair agents, and I'd be looking for a replacement set.
They said that sounded reasonable, but they would have to get report from repair agents, which takes 5 days. They will call me back.
As it is being a right pregnant dog today, thought I would chase it up. No report has been requested, but if I wanted it fixed, I need to post them a copy of the receipt as they think the warranty may be up (its not yet). When I explained I didn't what it fixed, but replaced, I had to speak to some dozy bint in escalations, who absolutely stonewalled me with "we will keep repairing the set whilst its in warranty, we will not replace."
TV was bought on 15th October, so if the next repair does not fix it, chances are it will be out of warranty, what happens then? "The TV will be out of warranty, but we can arrange a service engineer to look at it sir, and can then quote a repair cost".
I find this unacceptable.
Trouble is the tosspots I bought it from, Beyond Television, say that all warranty issues are to do with Samsung, so if Samsung want to repair again, thats the route I have to take, and Samsung say if I want replacement set, thats down to retailer.
It seems to me TB that the television was "not of merchantile quality when sold" under the Sale of Goods Act 1979, and on that basis you can request its replacement by writing to the Manufacturers, Samsung, stating that fact and listing the faults / repairs to date, along with declaring that you have allowed them all reasonable time to correct an obviously faulty product and under your rights contained within the Consumer Protection Act you demand its replacement forthwith. However this is now not an easy process as you have 'accepted ' the goods:
http://www.bbc.co.uk/consumer/guides_to/law_goods.shtml
and you will have to fight your corner!
If this fails to bring the desired replacement, consult with your local Trading Standards Department. ;)
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rather TV fault reoccured after Newent, as it seems to after lack of use, so rang them up, said they had repaired it twice, and had replaced the 2 parts that can cause the fault according to their repair agents, and I'd be looking for a replacement set.
They said that sounded reasonable, but they would have to get report from repair agents, which takes 5 days. They will call me back.
As it is being a right pregnant dog today, thought I would chase it up. No report has been requested, but if I wanted it fixed, I need to post them a copy of the receipt as they think the warranty may be up (its not yet). When I explained I didn't what it fixed, but replaced, I had to speak to some dozy bint in escalations, who absolutely stonewalled me with "we will keep repairing the set whilst its in warranty, we will not replace."
TV was bought on 15th October, so if the next repair does not fix it, chances are it will be out of warranty, what happens then? "The TV will be out of warranty, but we can arrange a service engineer to look at it sir, and can then quote a repair cost".
I find this unacceptable.
Trouble is the tosspots I bought it from, Beyond Television, say that all warranty issues are to do with Samsung, so if Samsung want to repair again, thats the route I have to take, and Samsung say if I want replacement set, thats down to retailer.
It seems to me TB that the television was "not of merchantile quality when sold" under the Consumer Protection Act, and on that basis you can demand its replacement by writing to the Manufacturers, Samsung, staing that fact and listing the faults / repairs to date. If this fails to bring the desired replacement, consult with your local Trading Standards Department. ;)
Yes, trouble seems to be my contract is with Beyond Television, but they subcontract all warranty back to manufacturer (common these days). Trouble is, Beyond Television will only act if Samsung say so, and Samsung will only say they will keep repairing (or attempting to) until the warranty expires.
Back when it first went wrong, TS, CAB, Retra (Beyond TV's trading association) all said that is not of satisfactory quality, I should get a refund, but Samsung simply would not authorise this, and Beyond TV's MD said all warranty decisions were with Samsung.
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rather TV fault reoccured after Newent, as it seems to after lack of use, so rang them up, said they had repaired it twice, and had replaced the 2 parts that can cause the fault according to their repair agents, and I'd be looking for a replacement set.
They said that sounded reasonable, but they would have to get report from repair agents, which takes 5 days. They will call me back.
As it is being a right pregnant dog today, thought I would chase it up. No report has been requested, but if I wanted it fixed, I need to post them a copy of the receipt as they think the warranty may be up (its not yet). When I explained I didn't what it fixed, but replaced, I had to speak to some dozy bint in escalations, who absolutely stonewalled me with "we will keep repairing the set whilst its in warranty, we will not replace."
TV was bought on 15th October, so if the next repair does not fix it, chances are it will be out of warranty, what happens then? "The TV will be out of warranty, but we can arrange a service engineer to look at it sir, and can then quote a repair cost".
I find this unacceptable.
Trouble is the tosspots I bought it from, Beyond Television, say that all warranty issues are to do with Samsung, so if Samsung want to repair again, thats the route I have to take, and Samsung say if I want replacement set, thats down to retailer.
It seems to me TB that the television was "not of merchantile quality when sold" under the Consumer Protection Act, and on that basis you can demand its replacement by writing to the Manufacturers, Samsung, staing that fact and listing the faults / repairs to date. If this fails to bring the desired replacement, consult with your local Trading Standards Department. ;)
Yes, trouble seems to be my contract is with Beyond Television, but they subcontract all warranty back to manufacturer (common these days). Trouble is, Beyond Television will only act if Samsung say so, and Samsung will only say they will keep repairing (or attempting to) until the warranty expires.
Back when it first went wrong, TS, CAB, Retra (Beyond TV's trading association) all said that is not of satisfactory quality, I should get a refund, but Samsung simply would not authorise this, and Beyond TV's MD said all warranty decisions were with Samsung.
Please note my further edited comments in m,y earlier thread after considering your situation more deeply.
If you have declared your dissatisfaction previously, in writing, then it is vital you report this fact to Samsung and Trading Standards. ;)
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Given up with trying to get the tele to work now, dragged the little LCD from kitchen in, and watching DVDs....
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Given up with trying to get the tele to work now, dragged the little LCD from kitchen in, and watching DVDs....
That's probably better quality 'television' anyway, as you just know Saturday night's showing are usually just crxp. ;D ;)
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Given up with trying to get the tele to work now, dragged the little LCD from kitchen in, and watching DVDs....
That's probably better quality 'television' anyway, as you just know Saturday night's showing are usually just crxp. ;D ;)
true. but i normally find something on the nazi channel, or one of the other ones.
If this is going to be semi permenent, I'll have to plug the mce in to the little grundig...
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Seems to me that as your contract is with Beyond Television it is down to THEM to provide a merchantable, working, TV system. What happens between them and Samsung is just that ...... between them and Samsung. Not your problem.
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Given up with trying to get the tele to work now, dragged the little LCD from kitchen in, and watching DVDs....
That's probably better quality 'television' anyway, as you just know Saturday night's showing are usually just crxp. ;D ;)
true. but i normally find something on the nazi channel, or one of the other ones.
If this is going to be semi permenent, I'll have to plug the mce in to the little grundig...
God! You are in a mood TB!! :o :o ;D ;D ;D ;)
You are not getting some ideas on how to deal with the TV dealer and manufacturer are you? :D :D ;) Piano wire was one of their favourite devices! ::) ::) ::) ::)
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My Samsung fridge freezer [ failed due to one of the fans becoming ice bound - the auto defrost bit wasn't performing properly. It was out of warranty, but as Samsung knew there was a problem with them, they'd extended the warranty by a year (or 2? :-/) and sent someone out to repair it.
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Given up with trying to get the tele to work now, dragged the little LCD from kitchen in, and watching DVDs....
That's probably better quality 'television' anyway, as you just know Saturday night's showing are usually just crxp. ;D ;)
true. but i normally find something on the nazi channel, or one of the other ones.
If this is going to be semi permenent, I'll have to plug the mce in to the little grundig...
God! You are in a mood TB!! :o :o ;D ;D ;D ;)
You are not getting some ideas on how to deal with the TV dealer and manufacturer are you? :D :D ;) Piano wire was one of their favourite devices! ::) ::) ::) ::)
Opps, sorry, I meant UK History :-[ - every time I flick it on, its always about the Nazis, hence its called the Nazi channel in the TB household....
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Seems to me that as your contract is with Beyond Television it is down to THEM to provide a merchantable, working, TV system. What happens between them and Samsung is just that ...... between them and Samsung. Not your problem.
It becomes my problem when they say that Samsung will just keep attempting repairs until the warranty runs out...
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Seems to me that as your contract is with Beyond Television it is down to THEM to provide a merchantable, working, TV system. What happens between them and Samsung is just that ...... between them and Samsung. Not your problem.
As he says, but............once a repair is accepted by the consumer it is extremely difficult to get a replacement product. You have to rely on the goodwill of the company.
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Given up with trying to get the tele to work now, dragged the little LCD from kitchen in, and watching DVDs....
That's probably better quality 'television' anyway, as you just know Saturday night's showing are usually just crxp. ;D ;)
true. but i normally find something on the nazi channel, or one of the other ones.
If this is going to be semi permenent, I'll have to plug the mce in to the little grundig...
God! You are in a mood TB!! :o :o ;D ;D ;D ;)
You are not getting some ideas on how to deal with the TV dealer and manufacturer are you? :D :D ;) Piano wire was one of their favourite devices! ::) ::) ::) ::)
Opps, sorry, I meant UK History :-[ - every time I flick it on, its always about the Nazis, hence its called the Nazi channel in the TB household....
Now that's quite a relief to know....I thought you had really turned nasty (not that you ever are!!!!) ;D ;D ;D ;D ;D ;D ;D ;)
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Seems to me that as your contract is with Beyond Television it is down to THEM to provide a merchantable, working, TV system. What happens between them and Samsung is just that ...... between them and Samsung. Not your problem.
As he says, but............once a repair is accepted by the consumer it is extremely difficult to get a replacement product. You have to rely on the goodwill of the company.
Apparently not according to Trading Standards - accepting a repair in no way harms your rights. In fact they suggested I should accept first repair anyway...
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Seems to me that as your contract is with Beyond Television it is down to THEM to provide a merchantable, working, TV system. What happens between them and Samsung is just that ...... between them and Samsung. Not your problem.
As he says, but............once a repair is accepted by the consumer it is extremely difficult to get a replacement product. You have to rely on the goodwill of the company.
Apparently not according to Trading Standards - accepting a repair in no way harms your rights. In fact they suggested I should accept first repair anyway...
Indeed as I stated earlier if you have properly recorded your reluctance to accept all the repairs to date, and have given the supplier / manufacture 'reasonable' time to rectify, your rights remain unaffected to obtain a new replacement set as the old one was never of merchantile quality. ;)
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Technically you haven't accepted a repair -- as they haven't provided one!
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I fail to see how they can wash their hands of it when the warranty runs out. Fault first occurred under warranty and they are yet to satisfactorily resolve it.
I would go to trading standards, threaten to publicise your issues and also talk to your credit card company if you used that to pay for it. Maybe they can apply some pressure.
Kevin
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Seems to me that as your contract is with Beyond Television it is down to THEM to provide a merchantable, working, TV system. What happens between them and Samsung is just that ...... between them and Samsung. Not your problem.
As he says, but............once a repair is accepted by the consumer it is extremely difficult to get a replacement product. You have to rely on the goodwill of the company.
Apparently not according to Trading Standards - accepting a repair in no way harms your rights. In fact they suggested I should accept first repair anyway...
Indeed as I stated earlier if you have properly recorded your reluctance to accept all the repairs to date, and have given the supplier / manufacture 'reasonable' time to rectify, your rights remain unaffected to obtain a new replacement set as the old one was never of merchantile quality. ;)
Agreed..And they must provide a permanent solution after all these repairs..
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I understand why they have struggled to fix, as it is a pesky intermittent bugger, normally only apparent if I've been away a few days.
Today is a new thing, as haven't been able to use all day.
(http://theboy.omegaowners.com/oofpics/odds/IMG_2784.JPG)(http://theboy.omegaowners.com/oofpics/odds/IMG_2785.JPG)
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The books piled up are a reflection...
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I fail to see how they can wash their hands of it when the warranty runs out. Fault first occurred under warranty and they are yet to satisfactorily resolve it.
I would go to trading standards, threaten to publicise your issues and also talk to your credit card company if you used that to pay for it. Maybe they can apply some pressure.
Kevin
Problem is, though I need to double check, I think I may have cancelled the c/card it was bought on, which makes life difficult...
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Phone up the people you bought it from and tell them you have spoken to trading standards and Watchdog. Tell them you have kept a diary of events with dates and names.
Then add that your Solicitor has suggested that you give the Seller 24 hours to sort Samsung out for a full replacment, casually mentioning that a 12 month warrany is nearly up and will be claiming extra warranty period for all the days that is was under report/repair time (trick I learnt from That's life (Ezter Rantzen) Years ago) If you then dont get satifaction then you allow Watchdog to interview you and add to thier caseload regards thier company.
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Oh dear you don't have much luck with TVs, I'd sell you mine but it would blow up as soon as it entered your house
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I fail to see how they can wash their hands of it when the warranty runs out. Fault first occurred under warranty and they are yet to satisfactorily resolve it.
I would go to trading standards, threaten to publicise your issues and also talk to your credit card company if you used that to pay for it. Maybe they can apply some pressure.
Kevin
Problem is, though I need to double check, I think I may have cancelled the c/card it was bought on, which makes life difficult...
I also think you need to show some teeth..
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All your questions will be answered here.
http://www.adviceguide.org.uk/index/your_rights/legal_system/small_claims.htm
:)
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Oh dear you don't have much luck with TVs, I'd sell you mine but it would blow up as soon as it entered your house
Does seem to be issues with every tv i have bought for living room since I moved here.
Sony were the worse - the product was crap, their engineers said that was as good as it gets.
Dell were the best - helpful, responsible. A good set as well, when it worked, but had an annoying and frequent software issue on the freeview tuner.
Samsung - its brilliant when it works, which it does most of the time, but Samsung are annoyingly difficult and 'corporate' to deal with. For instance, I am waiting a callback from an Escalation Manager (little more than a call centre op), but they can't say when or even if that callback will happen.
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All your questions will be answered here.
http://www.adviceguide.org.uk/index/your_rights/legal_system/small_claims.htm
:)
Yeah, that's not a bad idea. Write to the dealer highlighting the history and give them a month to give you a new TV or you go to the small claims court.
Kevin
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I would have said........you should have bought a SONY.....but perhaps i wont.. ::) ;D
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Hi TB,
If i were you I'de take the TV back to the shop and stand outside with it with a sign saying don't buy here if you want to end up standing here like me when your goods go wrong!!! >:(
IMO they were supplied the TV by Samsung so should honour your purchase and give you a replacement and sort out the legalities and who's at fault later, after all your the customer so it's you who should be kept happy and not some pratt sitting at a adding machine >:( >:( >:(.
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I understand why they have struggled to fix, as it is a pesky intermittent bugger, normally only apparent if I've been away a few days.
Today is a new thing, as haven't been able to use all day.
(http://theboy.omegaowners.com/oofpics/odds/IMG_2784.JPG)(http://theboy.omegaowners.com/oofpics/odds/IMG_2785.JPG)
To my not particularly expert eye, its the actual TFT screen thats f***ed. The actual driver fets on the glass panel are stuffed causing the vertical lines, and the split screen is the main horz drivers that are stuffed. This can't be repaired, the only solution is to replace the screen. That's why they don't want to do it, and are wasting time till the garantee runs out, as that's the most expensive part, and its almost cheaper to give you a new set. Complain to the highest authority about unfit goods.
Ken
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You paid for a tv, that dont look much like a tv to me. Your entitled to a replacement or a refund. End of.
I wont mention that, having seen the picture on my mates and brother inlaws very similar looking shamshite models, you have bought the wrong tv! Your should have got a pioneer, i dont care about the figures on paper and the million to one contrast ratio. I wont mention all that koz that wont help, nor will pointing out that it has a very gay blue led on the power button. All of that will only rub in the fact that your purchase has failed. So i wont go into it, no, wont mention it at all... Or ask why on earth you got one of those in the first place. That wont help either.
Maybe you could claim on the house insurance and get proper panel, accidental damage? Also i think the credit card thing would be worth a phone call if you can remember which one it was. Also, as mentioned, the fault started long ago and the warranty about to run out does not come into it, although they will try to get out of it. The fault and their failure to rectify runs from the date you informed them of it. They obviously have not finished the job, intermitent or otherwise. I think that it has finally failed completely can only help your case, and in that sense is probably a blessing.
Best of luck with gay tv. ;)
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Do not accpet them arsing you around. You have a contract with this retailer and they have supplied you with defective goods. Despite this you have allowed them time to attempt repairs on the unit which to date has been unsatisfactory.
Go to your Citizens Advice Bureau and take your case to the small claims court. Keep everything in writing now and well documented. Just because Samsung won't replace doesn't mean the retailer shouldn't. They have your money.
And don't forget to claim compensation for the disruption caused.
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Agree with all that's been said I think you've been fair enough with them it's time to sort it out. I beleive writing is better than phone calls and keep the original send the copy. Lizzie hit the nail on the head "not of merchantable quality," you buy something to full fill that function, Trading Std's etc hit them with the lot. Its a common thread in society everyone just wants to pass the buck. The device should be replaced.
All the best.
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send letters recorded/registered,it tends to give the impression that your serious. :y
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I understand why they have struggled to fix, as it is a pesky intermittent bugger, normally only apparent if I've been away a few days.
Today is a new thing, as haven't been able to use all day.
(http://theboy.omegaowners.com/oofpics/odds/IMG_2784.JPG)(http://theboy.omegaowners.com/oofpics/odds/IMG_2785.JPG)
To my not particularly expert eye, its the actual TFT screen thats f***ed. The actual driver fets on the glass panel are stuffed causing the vertical lines, and the split screen is the main horz drivers that are stuffed. This can't be repaired, the only solution is to replace the screen. That's why they don't want to do it, and are wasting time till the garantee runs out, as that's the most expensive part, and its almost cheaper to give you a new set. Complain to the highest authority about unfit goods.
Ken
It had a new panel fitted late July/Early Aug to try and cure the intermittent problem....
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As Pete Elite said earlier , standing outside the shop telling everyone how crap they are seems to work . I tried this with a bike I bought my son a few years ago .He'd had it about a month and the front forks came out of the housing , chucking him onto the road (luckily he was ok). I took it back and they said they'd repair it , so I said it was dangerous and I wanted my money back . They refused so I stood outside and after about 15 mins they took me in the office and gave me a new raleigh instead .(which is probably what I should have bought in the 1st place)
They don't seem to like the bad publicity , especially at the moment .
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Serve a CCJ on the retailer for the value of the set as its not fit for purpose you can do it online www.moneyclaim.gov.uk i think
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As Pete Elite said earlier , standing outside the shop telling everyone how crap they are seems to work . I tried this with a bike I bought my son a few years ago .He'd had it about a month and the front forks came out of the housing , chucking him onto the road (luckily he was ok). I took it back and they said they'd repair it , so I said it was dangerous and I wanted my money back . They refused so I stood outside and after about 15 mins they took me in the office and gave me a new raleigh instead .(which is probably what I should have bought in the 1st place)
They don't seem to like the bad publicity , especially at the moment .
BeyondTV are an internet outlet, based in Blackpool. Unlikely to make a difference...
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Aah , sorry , at my age I still tend to think of a "shop" as a big thing with a glass front .
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Aah , sorry , at my age I still tend to think of a "shop" as a big thing with a glass front .
Yes those places where there are human beings to talk to and assist (well usualy!!) your efforts to purchase, and you can pay in cash without any private information being parted with. Also you will usually find them again if you have a problem; take action to get satisfaction, and even hand deliver legal letters to lay claim.
I worked for almost 40 years in those, and that is why I rarely use the internet; don't trust it and never will!! :D :D ;)
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Phone up the people you bought it from and tell them you have spoken to trading standards and Watchdog. Tell them you have kept a diary of events with dates and names.
Then add that your Solicitor has suggested that you give the Seller 24 hours to sort Samsung out for a full replacment, casually mentioning that a 12 month warrany is nearly up and will be claiming extra warranty period for all the days that is was under report/repair time (trick I learnt from That's life (Ezter Rantzen) Years ago) If you then dont get satifaction then you allow Watchdog to interview you and add to thier caseload regards thier company.
unusually for Skruntie, that's actually pretty good advice..
Jaime... Oxfordshire TS are usually pretty damn good at backing up consumers in matters like this....
Chrissy is on ipod no 4 now.... having had apple replace them free of charge on 3 occasions , based on Oxfordshire TS advice and the sale of Goods act....
and your consumer rights DO NOT END WITH THE WARRANTY
you can claim a proportion of your costs against beyond Television, for up to 6 years from the date of purchase.
SIX YEARS
make damn sure they understand you are NOT asking for a replacement or refund under the warranty , but under your rights within the sale of goods act.
this removes Samsung from the equation.
if they answer no , IMMEDIATELY call the TS office and issue a formal complaint.
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Phone up the people you bought it from and tell them you have spoken to trading standards and Watchdog. Tell them you have kept a diary of events with dates and names.
Then add that your Solicitor has suggested that you give the Seller 24 hours to sort Samsung out for a full replacment, casually mentioning that a 12 month warrany is nearly up and will be claiming extra warranty period for all the days that is was under report/repair time (trick I learnt from That's life (Ezter Rantzen) Years ago) If you then dont get satifaction then you allow Watchdog to interview you and add to thier caseload regards thier company.
unusually for Skruntie, that's actually pretty good advice..
Jaime... Oxfordshire TS are usually pretty darn good at backing up consumers in matters like this....
Chrissy is on ipod no 4 now.... having had apple replace them free of charge on 3 occasions , based on Oxfordshire TS advice and the sale of Goods act....
and your consumer rights DO NOT END WITH THE WARRANTY
you can claim a proportion of your costs against beyond Television, for up to 6 years from the date of purchase.
SIX YEARS
make darn sure they understand you are NOT asking for a replacement or refund under the warranty , but under your rights within the sale of goods act.
this removes Samsung from the equation.
if they answer no , IMMEDIATELY call the TS office and issue a formal complaint.
Problem with companies they kow what they can get away with.
Most consumers dont
Company v consumer = Company forces the issue in thier favour :-/
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As Pete Elite said earlier , standing outside the shop telling everyone how crap they are seems to work . I tried this with a bike I bought my son a few years ago .He'd had it about a month and the front forks came out of the housing , chucking him onto the road (luckily he was ok). I took it back and they said they'd repair it , so I said it was dangerous and I wanted my money back . They refused so I stood outside and after about 15 mins they took me in the office and gave me a new raleigh instead .(which is probably what I should have bought in the 1st place)
They don't seem to like the bad publicity , especially at the moment .
BeyondTV are an internet outlet, based in Blackpool. Unlikely to make a difference...
Well then Jamie i take it they've got an email address 8-), bombard the bl**dy thing by getting everybody you know with a PC to keep sending :questions (letting them know of course) about their products especially said TV, asking what their replacement procedure is incase of persistent faults :D.
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Have you tried asking for advice on avforums?
They may have an idea
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just to add that we have half a dozen samsung lcd pc monitors as work and about 20 much older dell lcd monitors. All samsung have failed back lights all dell still going strong.
And yes av forums very good, worth a look.
Best of luck J.
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whats was the outcome in the end Jamie? Did they fix it? Mate of mine has one and has enquired.
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Feel sympathy,
Had my Samsung TV 6 months then started to go wrong. went away for repair in July. Was away for 2 weeks (big difference watchin a portable and a 37") Got it back, lasted a week. taken away again, returned after another 2 weeks the blow me , the bloody thing broke down again after a week. Called Samsung and demanded a new set. Told that if I wanted to contact cb or trading standards they would tell me the same that my contract was with the seller not them and that they could repair the set as many times as they like under the terms of the guarentee. What happens once out of guarentee and still does the same. Oh we can sell you another...... Not bloody likely. I asked to speak to their Specialist consumer agents (his words not mine) and was told they could call me but it might take up to a week???????? (must be busy with the thousands of irate customers). Took tv back to PC World where I bought from with the repair reciepts and hats off to them they changed the set no problem with an apology that they didnt have another Samsung that size. But could offer a more expensive samsung as a replacement. I declined and paid another £60 to swap to another manufacturer. Ok maybe all manufacturs may use the same parts to build tvs but they wont have the same attitude as Samsung. Would never by Samsung again.
ARH1
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whats was the outcome in the end Jamie? Did they fix it? Mate of mine has one and has enquired.
Still waiting for it back....