Omega Owners Forum
Chat Area => General Discussion Area => Topic started by: Dusty on 04 November 2008, 11:34:03
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Tried to use the phone this morning....no dial tone. Plugged analogue phone into BT socket to make sure....still no dial tone
Strangley enough Broadband still working :o :o :o
Have phoned BT faults on mobile, who tell me first no fault, then they tell me a fault at the exchange.
Your guess is as good as mine when it will be fixed.
Seems strange that I can have internet access but telephone not working....Weird :-/
Oh well, here we go again, at least I can come on the forum :-* :-*
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Tried to use the phone this morning....no dial tone. Plugged analogue phone into BT socket to make sure....still no dial tone
Strangley enough Broadband still working :o :o :o
Have phoned BT faults on mobile, who tell me first no fault, then they tell me a fault at the exchange.
Your guess is as good as mine when it will be fixed.
Seems strange that I can have internet access but telephone not working....Weird :-/
Oh well, here we go again, at least I can come on the forum :-* :-*
Get a skype phone.
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BT - Hopeless - now with sky for talk and internet.
(still have to pay the £11.75 to BT >:( :-X)
sorry to jump on the topic but whats skype all about/how it works?
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Tried to use the phone this morning....no dial tone. Plugged analogue phone into BT socket to make sure....still no dial tone
Strangley enough Broadband still working :o :o :o
Have phoned BT faults on mobile, who tell me first no fault, then they tell me a fault at the exchange.
Your guess is as good as mine when it will be fixed.
Seems strange that I can have internet access but telephone not working....Weird :-/
Oh well, here we go again, at least I can come on the forum :-* :-*
Knowing BT and thier antics, they might have cut you off for non payment with all the issues from the last round ;D ;D ;D ;D ;D ;D
Broadband woulnt be affected though. ::)
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I've had no end of trouble with BT in the last week. Can't support their own equipment, 2 days to get a new modem, that doesn't support static IP that we paid for, then another hour on the phone with someone else to say that what we were told the first time was completely wrong. 3 different engineers and 3 new modems show up in the end. :-?
5 minutes on the phone with TB and all was well though. :y
In the meantime download speeds of under 1Mb/s on 2 different lines in 2 different towns. >:( >:(
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Tried to use the phone this morning....no dial tone. Plugged analogue phone into BT socket to make sure....still no dial tone
Strangley enough Broadband still working :o :o :o
Have phoned BT faults on mobile, who tell me first no fault, then they tell me a fault at the exchange.
Your guess is as good as mine when it will be fixed.
Seems strange that I can have internet access but telephone not working....Weird :-/
Oh well, here we go again, at least I can come on the forum :-* :-*
Knowing BT and thier antics, they might have cut you off for non payment with all the issues from the last round ;D ;D ;D ;D ;D ;D
Broadband woulnt be affected though. ::)
Not another 55 days without the phone.
I really hope not Skruntie. :-* :-*
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I wonder if the fairies that magically fixed it last time bodged it :-X
When my line went pete tong 10 days ago, BT were prompt and polite. I didn't even need to call in any favours to get it resolved.
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I wonder if the fairies that magically fixed it last time bodged it :-X
When my line went pete tong 10 days ago, BT were prompt and polite. I didn't even need to call in any favours to get it resolved.
When BT did the recent repair, they put in a new telegraph pole, and redid the work that the fairies had a hand in :-* :D :-*
I must say though, I can't understand why I've still got the broadband and not the dial tone to telephone out :-?
Any thoughts TB?
:-*
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I wonder if the fairies that magically fixed it last time bodged it :-X
When my line went pete tong 10 days ago, BT were prompt and polite. I didn't even need to call in any favours to get it resolved.
When BT did the recent repair, they put in a new telegraph pole, and redid the work that the fairies had a hand in :-* :D :-*
I must say though, I can't understand why I've still got the broadband and not the dial tone to telephone out :-?
Any thoughts TB?
:-*
There are lots of reasons why broadband can still work. I won't bore you with details, but some line faults will kill your internet, some will affect it but not kill it, and others won't cause and problem.
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we have had no phone service, but broadband has worked fine before now.
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BT - Hopeless - now with sky for talk and internet.
(still have to pay the £11.75 to BT >:( :-X)
sorry to jump on the topic but whats skype all about/how it works?
Apologies for the hijack, but didn't know if you were aware that sky now do line rental as well. Cheaper than BT too at £10 a month!! :y
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Your BT phone line needs a pair of wires to work whereas your Broadband (at a push) will work over just one half of the line. Don't ask me why, it just does :) So your phone might not work but your Internet will. As The Boy says, there are other reasons why one will work and the other doesn't, it's not a hard and fast science!
Humpy
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sounds like an exchange line card fault
broadband still works as it is applied to the line after the exchange (Switch)
BT have got some new initiatives on for Right First Time etc so they are out to impress!
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Right first time,
Won't be many people left at BT that remember that from the first time around!
varche
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Your BT phone line needs a pair of wires to work whereas your Broadband (at a push) will work over just one half of the line. Don't ask me why, it just does :) So your phone might not work but your Internet will. As The Boy says, there are other reasons why one will work and the other doesn't, it's not a hard and fast science!
Humpy
Oh no, it still needs a pair, but will work across many faults where your line is touching something it shouldn't ;)
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half there workforce is in the BT Transistion Centre! (Redeployment)
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sounds like an exchange line card fault
broadband still works as it is applied to the line after the exchange (Switch)
BT have got some new initiatives on for Right First Time etc so they are out to impress!
We don't know enough to suggest where fault is, unless you have checked the line test result ;)
New initiatives? They were new 20yrs ago when they did Right First Time then - then under the TQM banner (ask any of the old boys). Sadly, your current senior management lack any compitence, so claim rehashed ideas are new.
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Have just finished speaking with a nice lady from BT called Jenny (on the mobile)
Apparently, for the last 2 days BT have thought the problem was in the exchange (it takes 2 days to find that out?) But, now the exchange is not the problem.
The engineer checking the exchange has got to sign the job over to another engineer, (called a UG) .... I am told this means underground engineer. :-/
BT can not tell me when the UG engineer will come out, other than saying as soon as they can. Your guess is as good as mine.
So that is where we are at the moment.....can anyone tell me what a UG engineer does? (TB possibly)
PS by the way diverted call were not diverted.
So no phone again tonight, oh well:-* :-* :-*
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UG is an Openreach role now
Underground Trained Lineman basically the people you see at the side of the road playing with the 3 Drain covers!
what is the problem anyway?
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UG means underground fault.
About 15yrs ago, BT tried (and as far as I know never truely suceeded) in making all external staff mutliskilled, and able to do all non exchange faults - that was when I got out of that job. I'm sure you'd love me in your house across your white carpet after I'd been playing with dirty, greasy underground cables.
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UG means underground fault.
About 15yrs ago, BT tried (and as far as I know never truely suceeded) in making all external staff mutliskilled, and able to do all non exchange faults - that was when I got out of that job. I'm sure you'd love me in your house across your white carpet after I'd been playing with dirty, greasy underground cables.
[/highlight]
White carpets..I think not.
Actually the whole of our ground floor is covered with beautiful Italian floor tiles, very nice but a bit cold in winter.
Seriously though,I hope that these BT UG engineers can get it all sorted out quickly. :-* :-* :-* :-*
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UG means underground fault.
About 15yrs ago, BT tried (and as far as I know never truely suceeded) in making all external staff mutliskilled, and able to do all non exchange faults - that was when I got out of that job. I'm sure you'd love me in your house across your white carpet after I'd been playing with dirty, greasy underground cables.
[/highlight]
White carpets..I think not.
Actually the whole of our ground floor is covered with beautiful Italian floor tiles, very nice but a bit cold in winter.
Seriously though,I hope that these BT UG engineers can get it all sorted out quickly. :-* :-* :-* :-*
Some of the UG jobs I did took 7 days (my record), and I dug that many holes, the housing estate looked like the bloody Somme.
The muppets gave us faulty equipment, no wonder I couldn't locate the fault
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UG means underground fault.
About 15yrs ago, BT tried (and as far as I know never truely suceeded) in making all external staff mutliskilled, and able to do all non exchange faults - that was when I got out of that job. I'm sure you'd love me in your house across your white carpet after I'd been playing with dirty, greasy underground cables.
[/highlight]
White carpets..I think not.
Actually the whole of our ground floor is covered with beautiful Italian floor tiles, very nice but a bit cold in winter.
Seriously though,I hope that these BT UG engineers can get it all sorted out quickly. :-* :-* :-* :-*
ikSome of the UG jobs I did took 7 days (my record), and I dug that many holes, the housing estate looked le the bloody Somme.
The muppets gave us faulty equipment, no wonder I couldn't locate the fault
Oh dear..I get the feeling we may be phoneless for some time ..again. :-* :-*
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UG means underground fault.
About 15yrs ago, BT tried (and as far as I know never truely suceeded) in making all external staff mutliskilled, and able to do all non exchange faults - that was when I got out of that job. I'm sure you'd love me in your house across your white carpet after I'd been playing with dirty, greasy underground cables.
[/highlight]
White carpets..I think not.
Actually the whole of our ground floor is covered with beautiful Italian floor tiles, very nice but a bit cold in winter.
Seriously though,I hope that these BT UG engineers can get it all sorted out quickly. :-* :-* :-* :-*
ikSome of the UG jobs I did took 7 days (my record), and I dug that many holes, the housing estate looked le the bloody Somme.
The muppets gave us faulty equipment, no wonder I couldn't locate the fault
Oh dear..I get the feeling we may be phoneless for some time ..again. :-* :-*
The real UG guys are really good though
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UG means underground fault.
About 15yrs ago, BT tried (and as far as I know never truely suceeded) in making all external staff mutliskilled, and able to do all non exchange faults - that was when I got out of that job. I'm sure you'd love me in your house across your white carpet after I'd been playing with dirty, greasy underground cables.
[/highlight]
White carpets..I think not.
Actually the whole of our ground floor is covered with beautiful Italian floor tiles, very nice but a bit cold in winter.
Seriously though,I hope that these BT UG engineers can get it all sorted out quickly. :-* :-* :-* :-*
Some of the UG jobs I did took 7 days (my record), and I dug that many holes, the housing estate looked like the bloody Somme.
The muppets gave us faulty equipment, no wonder I couldn't locate the fault
ROTFL!!! ;D ;D ;D
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Just an update.
The UG guy came and has located the fault to just outside the exchange.
Only people with breathing apparatus are allowed to access where the fault is. Apparently, there is a manhole cover which goes deep underground, with a series of chambers going off that only certain engineers can go down.
Unfortunately these guys were down in these chambers only a few days ago, just when the fault developed. Could it be that they knocked something and caused the fault themselves :o :o :o ;)
Anyway could be a few days before its fixed :-* :-*
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Just an update.
The UG guy came and has located the fault to just outside the exchange.
Only people with breathing apparatus are allowed to access where the fault is. Apparently, there is a manhole cover which goes deep underground, with a series of chambers going off that only certain engineers can go down.
Unfortunately these guys were down in these chambers only a few days ago, just when the fault developed. Could it be that they knocked something and caused the fault themselves :o :o :o ;)
Anyway could be a few days before its fixed :-* :-*
Blimey, is your local exchange in a large town then?
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Just an update.
The UG guy came and has located the fault to just outside the exchange.
Only people with breathing apparatus are allowed to access where the fault is. Apparently, there is a manhole cover which goes deep underground, with a series of chambers going off that only certain engineers can go down.
Unfortunately these guys were down in these chambers only a few days ago, just when the fault developed. Could it be that they knocked something and caused the fault themselves :o :o :o ;)
Anyway could be a few days before its fixed :-* :-*
Blimey, is your local exchange in a large town then?
BT have now informed me that all works should be completed by Tuesday 11th November.
Let's hope so. :-* :-* :-*