Omega Owners Forum
Chat Area => General Discussion Area => Topic started by: mkaminski100 on 20 March 2009, 23:28:03
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My wife bought a trousers on e-bay. Cheap item, but 2 weeks are gone and we haven't received it, nor the refund or any information. I have already send 3 e-mails, pointing that I want the trousers but can get a refund if there's any problem. Unfortunately, no response at all.
Today I've send an e-mail that after 2 weeks of waiting for a paid item (2 weeks from payment date) I will be forced to inform E-Bay and I also keep all correspondence so that she cant blame me.
On Sunday, I will have to inform E-Bay but will she be still able to give me a negative feedback if I can prove that it was her fault and I did everything I could to sort this?
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It is impossible now for any seller to give any buyer negative feedback so do not worry at all about that........
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Just get in touch with Egay, they have had more than enough time to get your things to you....
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Two weeks after the payment was done is more than a lot. I understand that there are problems or mistakes, like one seller told me that she cant sell the item because it's damaged (I think it just went too cheap), but she wrote an e-mail the same day.
This seller does not respond at all, so as promised, I will inform ebay on Sunday.
Thanks, guys
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Simple...report too paypal.
They will soon block the sellers paypal account and refund any monies owed.
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Agreed, 2 weeks is too long, if from UK. I tend to find people post within a day or 2, my last purchase arrived within 36 hours... :y most withing 3 or 4 days. :)
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yup, as stuart said. Open a dispute at Paypal, escalate it to a claim and guaranteed you'll get your money back :y
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Yep get onto paypal its a 10 day waiting period though for goods not received so as it 14 days now your ok to start a dispute ! :y
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something to bear in mind paypal only pays back on claims over £15 if my memory is correct >:(at least thats what happened when the same thing happened to me a few years ago
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I'll give it a try tomorrow. I wouldn't be surprised if e-bay will not help me to get a refund...
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I'll give it a try tomorrow. I wouldn't be surprised if e-bay will not help me to get a refund...
Ebay wont....paypal will.
Paypal too be fair are red hot on dodgy sellers. :y
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So I need to inform E-Bay and PayPal? I don't know how the PayPal will know that she didn't send me the item? She can always say that item was despatched and I am lying.
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So I need to inform E-Bay and PayPal? I don't know how the PayPal will know that she didn't send me the item? She can always say that item was despatched and I am lying.
No she has too prove you received the item...thats why you should always send goods by recorded delivery to a verified address as a minimum.
Just open a dispute in paypal...they will ask for transaction details...ebay number ect and they will do the rest.
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report to ebay and paypal mate
name and shame the ebay seller
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Did you actually use paypal? If so, they will refund any amount, not just over a certain amount.
The helpline number for ebay is 020 8080 2105.
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Payment was done by PayPal so I went to E-bay and filled the "Not received item" form. Then I was forwarded to PayPal and had to explain everything there. It will take them up to 30 days and I'll be asked about the details but hopefully it will be solved.
I understand that she might be away, seek or anything similar, but if you're selling something, you have to be responsible. Nevertheless, if there was a genuine reason for this, she would like to resolve this problem (refund or item dispatch) and apologise I will not issue a negative feedback.
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Payment was done by PayPal so I went to E-bay and filled the "Not received item" form. Then I was forwarded to PayPal and had to explain everything there. It will take them up to 30 days and I'll be asked about the details but hopefully it will be solved.
I understand that she might be away, seek or anything similar, but if you're selling something, you have to be responsible. Nevertheless, if there was a genuine reason for this, she would like to resolve this problem (refund or item dispatch) and apologise I will not issue a negative feedback.
Process is a little drawn out but you should be coverd...assuming she is verfied.
Sounds like your being very fair.
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Oil rig sellers are the slowest
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I'll give it a try tomorrow. I wouldn't be surprised if e-bay will not help me to get a refund...
Ebay wont....paypal will.
Paypal too be fair are red hot on dodgy sellers. :y
Dont be too sure! I bought some software, not from ebay, but from a proffesional looking website, but paid paypal.
Software was a download, it turned out to be freeware software, I could have downloaded it foc from plenty of websites...BUT the reason i paid for the software was because their website claimed 'their' software could do a particular thing......it carnt and will never do....
So I complained to Paypal......their answer.....not their problem! >:(
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no ive had trouble with paypal refunds in the past! similar experiance to you TD i threatend the company with legal action soon got my money back