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Chat Area => General Discussion Area => Topic started by: SJKOO01 on 02 June 2009, 18:49:39

Title: Carphone Warehouse - What happend to the deal ?
Post by: SJKOO01 on 02 June 2009, 18:49:39
Anyone else experienced this from Carphone Warehouse ?.

Just wanted a cheap 'Pay as you go' deal, and found a phone that was suitable for what I needed, with good reports of the battery lasting well - Samsung J700.

Go up to the shop and ask for one silver colour on T-mobile, as that’s the sim I already have.

Get told don't have one on T-mobile, but all the phones are unlocked anyhow. So I can use one on Virgin network, though I'll have to buy £10 sim card to get a deal, plus the Virgin phone will cost you £20 extra ?.

Uhh ?.  :-?

The phones are unlocked, right. So how come you can't sell me the "Virgin phone" but at the same price as I wanted for the T-mobile deal ?.

Sorry but that's the way it is, we'll have some more on T-mobile tomorrow, here's the store number phone us to see we've had some delivered for T-mobile ?.

Err... Okay, thanks ?  :-? :-? .

Decided to go to the shop again today.... Yes sir we've had some come in.

Great so you can sell me a phone without the sim card then ?.

Nope, sorry for the £29.99 deal you have to buy a simcard with it, even though you can chuck it away once you've used up the credit.

Why do I have to... never mind.... , (okay then I think it'll be an extra tenner, but I'd put that on my credit anyhow), so I'm just about to sort it out, then he notices and says... Ah you want to pay cash for it.......

Yeeesss, that's why I'm getting the money out  :-?.

Well if you pay by your credit card, you can have the deal for £39.99, but if you want to pay by cash, it'll be another £10 on top of that.

??????????  :-?. But why if I pay in cash is it going to cost another £10 ?.

Sorry sir I know it's unfair, but it's policy. It's easier to pay by card.... (interrupt)... How, I've got my money here now ?!. Quicker than swiping my card through, and waiting !.

I know sir, but it's policy (again), do you still want me to put the transaction through ?.

Er.... No, I wanted to pay cash, not card. So I've changed my mind if it's going to cost me another £20 on top of what was supposed to be a £29.99 deal.

Oh... okay then he say (looking and sounding dejected). I understand.

Now I don't know about you folks, but I don't think I'm being tight here for another £20, and I know other phones cost a lot more, but come on £10 extra for a simcard that I don't need, then another extra £10 for the privilege of using "Cash" ?.

Surely this practise of paying extra if you want to pay buy cash is illegal in some way or other ?.

What next a Pedestrian Congestion charge in the shop when it's busy !!!!!!!!!!!  :o .

M
Title: Re: Carphone Warehouse - What happend to the deal ?
Post by: HolyCount on 02 June 2009, 19:43:21
Didn't think they could refuse legal tender  :o
Title: Re: Carphone Warehouse - What happend to the deal ?
Post by: MikeDundee on 02 June 2009, 19:47:36
Quite frankly it's b******s :y
Title: Re: Carphone Warehouse - What happend to the deal ?
Post by: Lizzie_Zoom on 02 June 2009, 20:36:44
Quote
Didn't think they could refuse legal tender  :o


A retailer can choose to accept or not an offer to purchase, but they are bloody crazy not to accept cash!! ::) ::) ::) ::)  Just makes them look stupid. ;) ;)
Title: Re: Carphone Warehouse - What happend to the deal ?
Post by: STMO123 on 02 June 2009, 21:08:33
I can see this happening more. The likes of, say, Kwikfit where the are tyre fitters and a foreman blah, blah...........

At close of buisness they want to put the shutters down and go home. They do not want to reconcile the cash and drop it at the bank or pay for G4S to pick it up, as this incurs additional costs. They also do not want the job of looking after the cash during the day.

I'm afraid you will soon be having these costs passed to you, unless of course, you are dealing with a large retailer etc
Title: Re: Carphone Warehouse - What happend to the deal ?
Post by: Lazydocker on 02 June 2009, 21:13:42
Not going to rant on about the inability for CPW to get anything right... I've done that a few times on here but I will say it doesn't surprise me at all ::) ::) ::)
Title: Re: Carphone Warehouse - What happend to the deal ?
Post by: Omegatoy on 02 June 2009, 22:09:28
Easy, with card they know who has the phone!!
with cash its anonymous and untraceable so they "encourage" you to use the card so they can trace you :y
Title: Re: Carphone Warehouse - What happend to the deal ?
Post by: smoothomega on 02 June 2009, 22:14:57
Thats the way its going i'm afraid, cash will soon be as extinct as the cheque book  :(
Title: Re: Carphone Warehouse - What happend to the deal ?
Post by: Lizzie_Zoom on 02 June 2009, 22:15:13
Quote
Easy, with card they know who has the phone!!
with cash its anonymous and untraceable so they "encourage" you to use the card so they can trace you :y

In standard retail transactions, that do not involve the noting of customer details, there is no system whereby the trader can trace the details of the owner of the credit / debit card. Only the banks / credit card companies possess that information and will not release them to a retailer. ;) ;)
Title: Re: Carphone Warehouse - What happend to the deal ?
Post by: BigAl on 02 June 2009, 23:32:03
Quote
In standard retail transactions, that do not involve the noting of customer details, there is no system whereby the trader can trace the details of the owner of the credit / debit card. Only the banks / credit card companies possess that information and will not release them to a retailer. ;) ;)
Try buying a telly :o
Title: Re: Carphone Warehouse - What happend to the deal ?
Post by: SJKOO01 on 03 June 2009, 17:52:19
Quote
Quote
Easy, with card they know who has the phone!!
with cash its anonymous and untraceable so they "encourage" you to use the card so they can trace you :y

In standard retail transactions, that do not involve the noting of customer details, there is no system whereby the trader can trace the details of the owner of the credit / debit card. Only the banks / credit card companies possess that information and will not release them to a retailer. ;) ;)


Well I'm not the only one who's had a problem with CPW either.

Was talking to a college at work today about it, and they said that they went to CPW, paid by cash, and the sales person said they required a 'card' for security purposes, as it helps stop illegal activities through the phone. Well as their the honest type, they thought fair enough, so off they went, and apprently they said that the CPW had taken out exactly the same amount out via their card later on that day?!. Aparently they had hell of a game trying to prove that they'ed paid by cash, and even the customer service chap/lass at the CPW HQ said that they shouldn't of been asked for card details as well if paying by cash !.

So I won't ever be going there again  :o

Guess I'll have to look else where then, anyone know if Argos or the likes do the same thing, want you to pay by card ?.

M  :-/
Title: Re: Carphone Warehouse - What happend to the deal ?
Post by: crazyjoetavola on 03 June 2009, 18:09:06
Quote
Quite frankly it's b******s :y


Quite frankly Mike, you're right :y :y
Title: Re: Carphone Warehouse - What happend to the deal ?
Post by: STMO123 on 03 June 2009, 18:10:13
Try here Matt.

http://www.bbc.co.uk/watchdog/
Title: Re: Carphone Warehouse - What happend to the deal ?
Post by: SJKOO01 on 03 June 2009, 18:13:05
Thanks for the Watchdog address, I'll look into that later

 :y
Title: Re: Carphone Warehouse - What happend to the deal ?
Post by: Lizzie_Zoom on 03 June 2009, 18:24:05
Quote
Quote
In standard retail transactions, that do not involve the noting of customer details, there is no system whereby the trader can trace the details of the owner of the credit / debit card. Only the banks / credit card companies possess that information and will not release them to a retailer. ;) ;)
Try buying a telly :o

Customer details are only taken to send on to TV Licensing as retailers who sell television receiving and recording equipment are required to do by law. ;) ;)


As I said, standard credit / debit card transactions do not include customer details ie names, addresses, etc.  The card is simply swiped through the electronic comminication device linking the bank system to the shop, with the customer entering their PIN. No further record is kept but the copy till transaction slip, which only gives the card number, that xxxxxx'd. 

Even in the days of the old card slips, we in the retail trade only had a name and the card number.  Useless for tracking anything (how many John Smith's are in the directory!!)  and the banks never devulged their customers details.  Only they would contact their customer if a problem arose  with the transaction. ;) ;)

No, it is the loyalty cards of stores that provides full customer details compiled by the retail chain itself, which provides a great range of information on you, but still not your card details.

The internet businesses who you give your card details to, along with your name and address, is a completly different matter!! ::) ::) ::) ::) ::)
Title: Re: Carphone Warehouse - What happend to the deal ?
Post by: SJKOO01 on 03 June 2009, 18:27:16
Quote
Quote
Quote
In standard retail transactions, that do not involve the noting of customer details, there is no system whereby the trader can trace the details of the owner of the credit / debit card. Only the banks / credit card companies possess that information and will not release them to a retailer. ;) ;)
Try buying a telly :o

Customer details are only taken to send on to TV Licensing as retailers who sell television receiving and recording equipment are required to do by law. ;) ;)


Question: If terestrial TV is no longer going to be a point of receiving, and the only way is to receive on a 'Freeview' box, how come where still paying for a TV licence these days !!.
More highway robbery me thinks  :-/
Title: Re: Carphone Warehouse - What happend to the deal ?
Post by: KillerWatt on 03 June 2009, 20:53:13
Quote
Question: If terestrial TV is no longer going to be a point of receiving, and the only way is to receive on a 'Freeview' box, how come where still paying for a TV licence these days !!.
Because the BBC don't limit their transmissions to terrestial only.
Title: Re: Carphone Warehouse - What happend to the deal ?
Post by: Omegatoy on 03 June 2009, 21:14:41
Quote
Quote
Easy, with card they know who has the phone!!
with cash its anonymous and untraceable so they "encourage" you to use the card so they can trace you :y

In standard retail transactions, that do not involve the noting of customer details, there is no system whereby the trader can trace the details of the owner of the credit / debit card. Only the banks / credit card companies possess that information and will not release them to a retailer. ;) ;)

Lizzie its nothing to do with the retailers!!! do you really think the government dont know your bank details?
they know exact;y what you spend and recieve, why do you think they can seize illegal money from drugs etc
Title: Re: Carphone Warehouse - What happend to the deal ?
Post by: KillerWatt on 03 June 2009, 21:19:36
Quote
why do you think they can seize illegal money from drugs etc
That normally happens AFTER you are convicted of a criminal offence where large (> £10,000) sums of money are involved, and ONLY if you can't explain where the money came from in the first place.


Title: Re: Carphone Warehouse - What happend to the deal ?
Post by: Lizzie_Zoom on 03 June 2009, 22:20:26
Quote
Quote
Quote
Easy, with card they know who has the phone!!
with cash its anonymous and untraceable so they "encourage" you to use the card so they can trace you :y

In standard retail transactions, that do not involve the noting of customer details, there is no system whereby the trader can trace the details of the owner of the credit / debit card. Only the banks / credit card companies possess that information and will not release them to a retailer. ;) ;)

Lizzie its nothing to do with the retailers!!! do you really think the government dont know your bank details?
they know exact;y what you spend and recieve, why do you think they can seize illegal money from drugs etc

Well this thread was!! ::) ::)

As for the government; yes, if they want it they will get it! :y :y
Title: Re: Carphone Warehouse - What happend to the deal ?
Post by: SJKOO01 on 04 June 2009, 16:55:34
Quote
Quote
Quote
Quote
Easy, with card they know who has the phone!!
with cash its anonymous and untraceable so they "encourage" you to use the card so they can trace you :y

In standard retail transactions, that do not involve the noting of customer details, there is no system whereby the trader can trace the details of the owner of the credit / debit card. Only the banks / credit card companies possess that information and will not release them to a retailer. ;) ;)

Lizzie its nothing to do with the retailers!!! do you really think the government dont know your bank details?
they know exact;y what you spend and recieve, why do you think they can seize illegal money from drugs etc

Well this thread was!! ::) ::)

As for the government; yes, if they want it they will get it! :y :y


Yep !  :) :y