Omega Owners Forum
Chat Area => General Discussion Area => Topic started by: rikki_essex on 02 October 2009, 19:21:17
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Got home at just gone five and the other half was looking rather worried. i asked whats wrong and she said she had just feed our 9 month old little boy a jar of food from the co op that she bought yesterday. she fed him most of the jar and tasted it again and it tasted abit funny she look at the date and it run out [size=22]10/08 [size=11]after ten minutes he projectile vomited most of it up. So i phoned the co op up and ranted before he put me onto head office. Then i spoke to the area manage and i have to give him credit as i thought he was very good and he said he was heading straight to the store to find out why this has happend and leave it with him to sort out and he will ring me back over the weekend. Also if i needed or felt the need to take my son to hospital then he asked if i could ring him to let him know. i cant believe that a shop like the co op would sell baby food that went out of date over a year ago. The other half is obviously blaming herself but its one of them things i dont check every sell by date and seens it was only bought yesterday any one would only assume that it would be fine.[/size][/size] What a joke. :( :( :( :(
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Got home at just gone five and the other half was looking rather worried. i asked whats wrong and she said she had just feed our 9 month old little boy a jar of food from the co op that she bought yesterday. she fed him most of the jar and tasted it again and it tasted abit funny she look at the date and it run out [size=22]10/08 [size=11]after ten minutes he projectile vomited most of it up. So i phoned the co op up and ranted before he put me onto head office. Then i spoke to the area manage and i have to give him credit as i thought he was very good and he said he was heading straight to the store to find out why this has happend and leave it with him to sort out and he will ring me back over the weekend. Also if i needed or felt the need to take my son to hospital then he asked if i could ring him to let him know. i cant believe that a shop like the co op would sell baby food that went out of date over a year ago. The other half is obviously blaming herself but its one of them things i dont check every sell by date and seens it was only bought yesterday any one would only assume that it would be fine.[/size][/size] What a joke. :( :( :( :(
The area manager was only good at "damage limitation"....and from what you've said, he was once again successful.
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Jesus! I hope the baby is OK now. I'd take him to the hospital anyway and make sure you inform the Area Manager at the Co-op as he will have to inform the HSE. I used to work for a large supermarket (in the supply chain) and know how there stock rotation isn't strictly adhered to. This is why I always shop from the back of the shelf ;)
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Jesus! I hope the baby is OK now. I'd take him to the hospital anyway and make sure you inform the Area Manager at the Co-op as he will have to inform the HSE. I used to work for a large supermarket (in the supply chain) and know how there stock rotation isn't strictly adhered to. This is why I always shop from the back of the shelf ;)
The area manager should have informed HSE as soon as he had finished taking the OP's call.
Simple fact of life is.....
The minute any "manager" says to you "leave it with me and I'll get back to you".......that simply means "give me 24 hours to cover my arse and procure a £10 gift voucher, and I won't be telling anybody anything unless I really have to".
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Im taking it to the local paper and the food standards agency because i wouldnt want this to happen to anyone and all the sweet talking in the world is not going to change my mind. i seem to live up the hospital as three months ago he had to have an operation on his kidney and since he was born we have been in and out ofthem so just another sleepless night.
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Take them to the f**king cleaners.
I'm not normally the sort to sue for shit that's trivial.....but baby food ain't trivial, it HAS to be right.
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Im taking it to the local paper and the food standards agency because i wouldnt want this to happen to anyone and all the sweet talking in the world is not going to change my mind. i seem to live up the hospital as three months ago he had to have an operation on his kidney and since he was born we have been in and out ofthem so just another sleepless night.
Hi mate, I hope the littleun is now OK? Now if i'm out of order, please tell me to mind my own, but before doing anything else, check that the date 10/08 doesn't mean August 2010? I have noticed on some foodstuffs that the American dating system is used, i.e. Year /Month/Day, whereas as you know ours is the opposite. If it is out of date, then I would agree with Killerwatt. Whatever transpires, all the best to you and yours mate :y
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no i agree with you i thought it maybe that but i went to the local shop and checked the date and the layout and they was all mm/yy and the area manager had checked out the numbers and also agreed it was mm/yy
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Then give them bloody hell lad! As Killerwatt said, baby food is sacrosanct as far as quality control & freshness is concerned. :o
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Most of the printed dates of manufacture of food I've come across in work is in 4 digits. ie 9300 where 9 is the year and the other 3 numbers are the Julian date .... 300th day of 2009
HTH
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really i must say ive never seen that or if i have i didnt realise what it was
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Im taking it to the local paper and the food standards agency because i wouldnt want this to happen to anyone and all the sweet talking in the world is not going to change my mind. i seem to live up the hospital as three months ago he had to have an operation on his kidney and since he was born we have been in and out ofthem so just another sleepless night.
Hi mate, I hope the littleun is now OK? Now if i'm out of order, please tell me to mind my own, but before doing anything else, check that the date 10/08 doesn't mean August 2010? I have noticed on some foodstuffs that the American dating system is used, i.e. Year /Month/Day, whereas as you know ours is the opposite. If it is out of date, then I would agree with Killerwatt. Whatever transpires, all the best to you and yours mate :y
Worth checking, but would they give baby food a two year shelf life ? :-/
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Jesus! I hope the baby is OK now. I'd take him to the hospital anyway and make sure you inform the Area Manager at the Co-op as he will have to inform the HSE. I used to work for a large supermarket (in the supply chain) and know how there stock rotation isn't strictly adhered to. This is why I always shop from the back of the shelf ;)
The area manager should have informed HSE as soon as he had finished taking the OP's call.
Simple fact of life is.....
The minute any "manager" says to you "leave it with me and I'll get back to you".......that simply means "give me 24 hours to cover my arse and procure a £10 gift voucher, and I won't be telling anybody anything unless I really have to".
I hope you're little one is recovering. Good that it bounced really. If it was tainted, you wouldn't want it getting toofar into the digestive system.
Withe regard to the area manager comments, I'm sorry to disagree, but what's said above is pure speculation. From what was written, he certainly seems to be taking it seriously and frankly there was little else he could have said other than "I'll get back to you". He will need to check on the facts, whether that tin was a rogue out-of-date one, or whether there was a batch (there would need to be a recall) and so on. You can't honestly expect him to do anything else on the basis of the first phone call.
There are good managers and bad managers. Don't always assume you have a bad one. Human error is involved and if one politely points out the facts, you will receive recompense. If you are not satisfied at that stage, then you get the big guns out. :y
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Hope the little one is OK mate.
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Sorry to hear this and I hope the little one is OK... The human body, even at that young age, has a very good self defence system :y :y
As for going to the press etc... It's your call entirely but I would give the manager a chance to investigate and compensate... But a £10 voucher isn't suitable compensation, neither would I be satisfied with £1000 TBH... It's all down to how he handles it IMO :y :y
Oh... And SWMBO mustn't blame herself..... As you said, I rarely check dates on food ::) ::)
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Yeah, tis true.
I work in the whisky industry, and our bottle codes are as follows.
L9001CB000001
L9 - Year of production
001 - 3-digit day code (1st jan obviously in this case)
CB - Bottling line
000001 - the bottle number, 1-2-3 etc
This is the case with most production, if you look at a spirit bottle and see the etched number on the inside, you will see summat similar.
P.S, Sorry I didnt say earlier, I hope the wee fella's ok.
I hope you get the result you want from the co.
They did make a mistake and I dont wanna say they should pay, but they certainly should recompense you for your worry.
Make this right.
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Most of the printed dates of manufacture of food I've come across in work is in 4 digits. ie 9300 where 9 is the year and the other 3 numbers are the Julian date .... 300th day of 2009
HTH
Depends who it is being produced for.
I used to work for a cannery, and we produced for Sainbury, Tesco, M&S and Asda amongst others and they all had different formats. Admitted it was 25 years ago though.
Regardless of the date the littleun suffered straight away from eating it.
Technology today the till should have picked up on the date via a barcode, sadly it doesnt work this way.
Hope the littleun's going to be ok matey. :y and I agree with LD , the littleun;s seld defence mode has kicked in and and looked after the little guy. :y
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Hope to God all goes well mate, my best wishes to you. :y
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well another sleepless night i think he got mot of it up but it doesnt stop me getting up 50 times in the night. also with the date issue there is also a production date that is 01/08 so i think that rules out it being the other way round. but he seems to be ok at the minute. im just glad it wasnt a meat based jar.
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Not good, hope the little one is over the worst of it now, keep us posted on the outcome with the co-op :y
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Sorry to hear of your child's sickness due to the incompetence of retail staff. It is bad enough happening to an adult, but to a child it is every parents worse nightmare.
I agree with all previous comments that you should take this a lot further with Trading Standards and HSE, along with engaging a good solicitor!
I wonder what other products are out of date in this store as their stock maintenence disciplines seem to be very poor to allow such bad rotational practice to persist that results in use by dates of 2008 to be still on the shelf in 2009! Mind during my 38 years in the retail trade I witnessed far worse!! ::) ::) i.e. Box of chololates out of date by 10 years!! :o :o To say they had bloomed was an understatement! :D :D :D ;)
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Can we have a quick update on this one please?
How's the little fella now?
Has the manager come back to you as promised?
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The baby i fine now was sick a few more times but nothing to bad and he is back to his normal self. Right just got off the phone to the guy after i phoned the store and asked him to ring me because i was going to tradeing standards and the local papers. A couple of minutes later surprise surprise he called me back. I said to him that i was not please at all that there was no phone call and said that i would give him a chance to get back to me i am now waiting for the call back as he has to talk to his boss.
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thats not bad still waiting for a phone call he said half hour at 10. lol