Omega Owners Forum
Chat Area => General Discussion Area => Topic started by: tunnie on 08 October 2009, 14:58:16
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First time in ages i let a 'garage' do a job they stuff it up. I took to a place in town, family run business not the usual guy i use for odd jobs. Mother tunnie uses them all the time but no more!
Last time they 'serviced' her Elite the oil was not changed but billed for. >:(
This time had track rod end replaced for MOT, driving it home the steering wheel is a full quarter turn to the right driving in a straight line >:( >:(
Took it back, asked if it was driven after the work, they said no. I gave them the WIM sheet saying i want it set to that, they said they could not. >:(
He said the passenger side was not adjustable, and he wanted to know who did it last.
Showed him the sheet, and told him i was present when it was quite easily adjusted (needed a little heat) but no trouble for the WIM boys.
Not Happy.
Luckily got a late appointment at WIM tomorrow to sort out what the garage oppsed up fitted.
Whole car now creaks, and cracks on full lock, bloody idiots!
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That's ridiculous, Tunnie! >:(
How much money, if any, did you have to cough up for the fiasco? :o
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That's ridiculous, Tunnie! >:(
How much money, if any, did you have to cough up for the fiasco? :o
Minus the MOT £60 >:(
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really angry about it, now as Kevin pointed out it should only affect the toe setting. So i am taking it back, and asking for the drivers side which they replaced to be set to the WIM sheet.
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back....
Their continued incompetence annoys me, they said the camber / toe could not have been adjusted for 'years' as its 'welded up'
The were unable to understand that just a few months ago it had been done, they kept complaining that it could not be adjusted as the upper section was welded.
So i continued saying you have replaced the lower track rod end yes? You replaced only this part? Nothing else as it was 'welded' in your terms?
So why can't you adjust it back to what it was before? Again they continued that both parts need to be adjusted. But as i pointed out they only altered the lower setting >:(
After a while the agreed to take another look.
Can't wait to get i back to WIM, it currently feels awful to drive :'(
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They should only have needed to adjust the side where they replaced the ball joint! Alarm bells should be ringing if they are having to adjust the other side.
...Assuming they have the first clue how a car works, of course. >:(
Kevin
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i've left it with them, i need it remotely driveable so i can get to WIM. It feels dangerous to drive at the moment.
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I wouldn't take it to WIM until they've at least had an attempt to properly set it. If the toe's bad enough to make it drive odd it will scrub the tyres like mad if driven that far IME.
What are they using to adjust it?
Just goes to show, you can't trust the motor trade with anything these days.
Kevin
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Not sure what they are using, 'they have their own machine'
I only want to get the alignment close to what i was before, its miles out at the moment.
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What time are you heading for WIM?
Got to go there myself in the morning.
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What time are you heading for WIM?
Got to go there myself in the morning.
Sadly only time they had was 5PM...
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should have done it yourself!
appaling service though >:(
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back, and its all sorted... ish!
It now drives much better, its back to around 80% as good as it was before at a guess. Still does not feel quite right, but at least the wheel is roughly centre!
Looking forward to a WIM tune up 8-)
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just a quick on what is wim
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Wheels in Motion - Geometry / Alignment specialists.
I was there getting tyres yesterday, they had an Aston Marton DB9 V12 having the treatment 8-)
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Get a before and after printout from WIM to see how badly they left your car steering. If Tony says it's bad then do some copy's and send them to the appropriate trading standards/MOT people and tell them they are putting lives at risk and get the tinkers sorted.
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sounds like a plan! :)
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Would it not have been better to take the track rod end to Tony and ask him to fit it.
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i'll know for next time!
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Get a before and after printout from WIM to see how badly they left your car steering. If Tony says it's bad then do some copy's and send them to the appropriate trading standards/MOT people and tell them they are putting lives at risk and get the tinkers sorted.
It doesn't work that way.
Tunnie asked them to replace the track rod, that's what they did.
If Tunnie had said, replace the track rod and set the toe back to these settings (on WIM sheet), only then would they would have to have seen that through.
If it was me doing the job then I would have done it as I told Tunnie it should be done, however it sounds like they took no notice of where the old track rod was positioned and simply "guestimated" it (quite badly).
Even so, they appear to have done what they were first asked, so there is no valid complaint.
I will add however that if they are that lax when doing even the most basic of tasks, I certainly wouldn't use them again because that is, without doubt, piss poor workmanship.
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Get a before and after printout from WIM to see how badly they left your car steering. If Tony says it's bad then do some copy's and send them to the appropriate trading standards/MOT people and tell them they are putting lives at risk and get the tinkers sorted.
It doesn't work that way.
Tunnie asked them to replace the track rod, that's what they did.
If Tunnie had said, replace the track rod and set the toe back to these settings (on WIM sheet), only then would they would have to have seen that through.
If it was me doing the job then I would have done it as I told Tunnie it should be done, however it sounds like they took no notice of where the old track rod was positioned and simply "guestimated" it (quite badly).
Even so, they appear to have done what they were first asked, so there is no valid complaint.
I will add however that if they are that lax when doing even the most basic of tasks, I certainly wouldn't use them again because that is, without doubt, piss poor workmanship.
He did :y
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we won't be using them again, i expected the tracking to be off. Its a back street place that won't have the high tech stuff WIM do.
But i was not expecting it to be as bad as it was, i mean a full quarter turn off. At least its now back to some sort of normality.
Mother tunnie has a little Nissan Almera she used around town and such, she used to let them work on it, no more! I will get a Haynes book of 'dangle berries' and learn how to do that car myself as well.
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Get a before and after printout from WIM to see how badly they left your car steering. If Tony says it's bad then do some copy's and send them to the appropriate trading standards/MOT people and tell them they are putting lives at risk and get the tinkers sorted.
It doesn't work that way.
Tunnie asked them to replace the track rod, that's what they did.
If Tunnie had said, replace the track rod and set the toe back to these settings (on WIM sheet), only then would they would have to have seen that through.
If it was me doing the job then I would have done it as I told Tunnie it should be done, however it sounds like they took no notice of where the old track rod was positioned and simply "guestimated" it (quite badly).
Even so, they appear to have done what they were first asked, so there is no valid complaint.
I will add however that if they are that lax when doing even the most basic of tasks, I certainly wouldn't use them again because that is, without doubt, piss poor workmanship.
He did :y
Only after they feked it up.
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Get a before and after printout from WIM to see how badly they left your car steering. If Tony says it's bad then do some copy's and send them to the appropriate trading standards/MOT people and tell them they are putting lives at risk and get the tinkers sorted.
It doesn't work that way.
Tunnie asked them to replace the track rod, that's what they did.
If Tunnie had said, replace the track rod and set the toe back to these settings (on WIM sheet), only then would they would have to have seen that through.
If it was me doing the job then I would have done it as I told Tunnie it should be done, however it sounds like they took no notice of where the old track rod was positioned and simply "guestimated" it (quite badly).
Even so, they appear to have done what they were first asked, so there is no valid complaint.
I will add however that if they are that lax when doing even the most basic of tasks, I certainly wouldn't use them again because that is, without doubt, piss poor workmanship.
He did :y
Only after they feked it up.
I am sure there is a law about them doing repairs which put your life at risk (if the toe-in is outside of safe parameters you could argue that point)
I wouldn't have paid
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Which place was it. I need to know which to avoid in town... ...I suspect I know, which means we have an MOTer in town that fails on air fresheners, and another garage that is appalling :'(
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Which place was it. I need to know which to avoid in town... ...I suspect I know, which means we have an MOTer in town that fails on air fresheners, and another garage that is appalling :'(
Easy remedy - Move to Hampshire! ;)