Omega Owners Forum

Chat Area => General Discussion Area => Topic started by: zirk on 23 October 2009, 17:54:20

Title: Those wonderful Vodafone people
Post by: zirk on 23 October 2009, 17:54:20
Talk about does the left hand know what the right hands doing!!

To cut a long story short(ish), I need to explain the next bit for it all to make sense.

A couple of months back I had a miss hap with my Vodafone Data card, in as much letting my Son use it during the holidays resulted in a £800 bill from Vodafone for data usage, anyway after a lot chats with Vodafone and because I’m a nice bloke (been with them for 20 years), Vodafone decided to give me a slap on the wrist and credit all £800 back to the normal £15pm for the Data Tariff, nice people I thought.

Get a call from Vodafone today telling me my 12 month Voice tariff is finished and would I like to renew for another 12 months and get some cash back or a new Mobile. Now I need to point out a this point that I’m on a really good deal with them, get just about free everything plus a 67% discount off my £30 monthly bill, so when I normally renew every 12 months, I don’t qualify for a new phone (low spend) but get £50 credit to the account which to be honest I’m happy with considering I only end paying about £140 per year anyway plus the -50 quid.

So the VodaGirl goes on about renewing for another 12 months, same Tariff, same Deal blah, blah and asks me do I wont a new Mobile or £175 cash back?, a bit speechless I ask what’s the catch!, there isn’t one she say’s we base the reward on your tariff and your last 3 months spend, so your on £30pm and last 3 months spend has been about £875.

Now thinking she's not taking into account my monthly discount or the fact they’ve already credited my account £800 for the Data Card mess up!

Asking her what phone I can have, she offered me a new 12mega pixel Sony Ericson Satio which is worth £325 or the £175 credit to the account. Which would you like?

Now think you know where this is going, I’m also thinking if I don’t do this now, it’s not going to come up again. So, new mobile is being delivered Monday. Te he
 :y
Title: Re: Those wonderful Vodafone people
Post by: Omegadoha, Desert Member on 23 October 2009, 17:58:02
Nice one result. :y

Vodafone have just started up in Qatar. Unfortunately they are at sixes and sevens. Unfortunately customer service is shite in this country.  ;D
Title: Re: Those wonderful Vodafone people
Post by: Stevie-blunder on 23 October 2009, 19:22:00
Good one Zirk, RESULT  :y :y
Title: Re: Those wonderful Vodafone people
Post by: Dishevelled Den on 23 October 2009, 20:27:44
Another splendid result Z 8-) 8-) :y
Title: Re: Those wonderful Vodafone people
Post by: zirk on 24 October 2009, 13:20:02
Thanks, I tought it was right result, cant exactly take back off me when they sus out what ther've done.

Probably have a play with phone for a couple days to see if its any good or if I think its a bit too gay, wack it straight on ebay, should be worth a couple of hundred even if it is locked up to Vodafone.

Even if I took the 175 credit to my account instead, they would have ended up paying me to use thier services for a year. Crazy.  :D
Title: Re: Those wonderful Vodafone people
Post by: tunnie on 24 October 2009, 13:34:14
standard deal to get cashback when not taking out a handset, i got £200 from O2, and my contract is only £5 a month inc vat for 150 mins / 150 txts / unlimited internet  ;D

I did not have the option for a handset, i would ask for a list of the ones you can have, work out the most expensive, take that, then sell it on eBay!
Title: Re: Those wonderful Vodafone people
Post by: zirk on 24 October 2009, 13:52:41
For quiet a few years until recently, I’ve asked for Airtime discount instead of any Cash back credit, they use to offer me first 3 months free line rental and then convert that to 12 months line rental over the 12 months, that way it continuous into the 2nd year where you can add it all over again, they stopped that when I got to 67.5%, saying my discount is now maxed out, that’s where the 50 quid a year credit came in on top of the discount.

Definitely worth staying with your provider for a few years and just hammer them for Airtime Discount rather than a phone upgrade, but as you say tunnie after a while the tariff is so low that you don’t normally get the new phone option.