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Chat Area => General Discussion Area => Topic started by: Martin_1962 on 05 January 2010, 17:15:47

Title: BT Broadband issue
Post by: Martin_1962 on 05 January 2010, 17:15:47
64kbps downstream
1600kbps upstream

Normally 400 or so and 2880

India Telecom help are putting it onto an engineer they said (I think)
Title: Re: BT Broadband issue
Post by: alunonhisown on 05 January 2010, 17:46:39
BT Broadband as with other service providers slow the service down between 6pm and midnight, or there would not be enough bandwidth to go around.
Try a speedtest at
http://www.grc.com/x/ne.dll?rh1dkyd2
Title: Re: BT Broadband issue
Post by: STMO999 on 05 January 2010, 18:17:28
373 and 4216.
Title: Re: BT Broadband issue
Post by: sexydaz on 05 January 2010, 18:46:05
Quote
BT Broadband as with other service providers slow the service down between 6pm and midnight, or there would not be enough bandwidth to go around.
Try a speedtest at
http://www.grc.com/x/ne.dll?rh1dkyd2
dont work
Title: Re: BT Broadband issue
Post by: TheBoy on 05 January 2010, 18:56:15
Quote
BT Broadband as with other service providers slow the service down between 6pm and midnight, or there would not be enough bandwidth to go around.
Try a speedtest at
http://www.grc.com/x/ne.dll?rh1dkyd2
Not entirely correct ;)

Some ISPs do nothing - Zen Internet being a prime example. You get whatever the product can deliver (if thats a contended service, obviously subject to contention).

Some ISPs do mild shaping - BT are an example, usually slowing down non web traffic, but otherwise, full capabilities of the product.

Some, Plusnet being the first to really use it hard, shape some of their products to make it almost unusable.

Wholesale charging structures, introduced to cut down the unsustainable p2p/nntp traffic at a wholesale level, have meant some of the oversubscribed ISPs have to shape heavier than others.


Most DSL and all cable services are contended, and if you have a load of heavy users shared with you, you may suffer whatever you have.

Title: Re: BT Broadband issue
Post by: TheBoy on 05 January 2010, 18:57:27
Know where your Home Gateway is?  If its Brum, I'm in that room on Friday, I could give it a good kicking if that helps (it won't, but would make me feel better!)
Title: Re: BT Broadband issue
Post by: Pitchfork on 05 January 2010, 19:04:58
Plusnet at 19:03
2790 Kbps download
681 upload
Is that good?
Title: Re: BT Broadband issue
Post by: TheBoy on 05 January 2010, 19:05:22
Quote
Plusnet at 19:03
2790 Kbps download
681 upload
Is that good?
meaningless
Title: Re: BT Broadband issue
Post by: Pitchfork on 05 January 2010, 19:06:27
please elucidate
Title: Re: BT Broadband issue
Post by: TheBoy on 05 January 2010, 19:09:44
Quote
please elucidate
Most ISPs shape their traffic to give artificially high speedtests, which don't match reality.

Plusnet are rumoured to be particularly bad for this.

Additionally, most of the speedtest sites will be affected by server load or, more likely, transit capacity/latency.


So all speedtests via the ISP are meaningless.
Title: Re: BT Broadband issue
Post by: Pitchfork on 05 January 2010, 19:10:58
Quote
Quote
please elucidate
Most ISPs shape their traffic to give artificially high speedtests, which don't match reality.

Plusnet are rumoured to be particularly bad for this.


So all speedtests via the ISP are meaningless.
This is what I used
www.mybroadbandspeed.co.uk
Title: Re: BT Broadband issue
Post by: Mr Skrunts on 05 January 2010, 19:11:37
Quote
BT Broadband as with other service providers slow the service down between 6pm and midnight, or there would not be enough bandwidth to go around.
Try a speedtest at
http://www.grc.com/x/ne.dll?rh1dkyd2


If I use that site I get the following.(Something called Shields Up)

Port Authority Edition – Internet Vulnerability Profiling
by Steve Gibson,  Gibson Research Corporation.

Browser Reload Suppressed

For your security, your web browser's "reload"
function has been temporarily disabled

Allowing a web browser to "reload" a page which has already been sent to you creates a "security hole" that would allow someone using your computer at any later time to attain potentially private and personal information.

To safeguard your privacy we have disabled the browser's "reload" or "refresh" facility while you are in sensitive areas of our web site. Reloading pages will function normally once you have left this area . . . but until then please refrain from "reloading" pages.

You may press your browser's  [BACK]  button now to return to the page prior to the one you were just viewing.

Thanks very much for your interest and patronage.
[/b]
Title: Re: BT Broadband issue
Post by: sexydaz on 05 January 2010, 19:49:09
Quote
Quote
BT Broadband as with other service providers slow the service down between 6pm and midnight, or there would not be enough bandwidth to go around.
Try a speedtest at
http://www.grc.com/x/ne.dll?rh1dkyd2


If I use that site I get the following.(Something called Shields Up)

Port Authority Edition – Internet Vulnerability Profiling
by Steve Gibson,  Gibson Research Corporation.

Browser Reload Suppressed

For your security, your web browser's "reload"
function has been temporarily disabled

Allowing a web browser to "reload" a page which has already been sent to you creates a "security hole" that would allow someone using your computer at any later time to attain potentially private and personal information.

To safeguard your privacy we have disabled the browser's "reload" or "refresh" facility while you are in sensitive areas of our web site. Reloading pages will function normally once you have left this area . . . but until then please refrain from "reloading" pages.

You may press your browser's  [BACK]  button now to return to the page prior to the one you were just viewing.

Thanks very much for your interest and patronage.
[/b]
same here
Title: Re: BT Broadband issue
Post by: jereboam on 05 January 2010, 19:50:16
Quote
Quote
BT Broadband as with other service providers slow the service down between 6pm and midnight, or there would not be enough bandwidth to go around.
Try a speedtest at
http://www.grc.com/x/ne.dll?rh1dkyd2


If I use that site I get the following.(Something called Shields Up)

Port Authority Edition – Internet Vulnerability Profiling
by Steve Gibson,  Gibson Research Corporation.

Browser Reload Suppressed

For your security, your web browser's "reload"
function has been temporarily disabled

Allowing a web browser to "reload" a page which has already been sent to you creates a "security hole" that would allow someone using your computer at any later time to attain potentially private and personal information.

To safeguard your privacy we have disabled the browser's "reload" or "refresh" facility while you are in sensitive areas of our web site. Reloading pages will function normally once you have left this area . . . but until then please refrain from "reloading" pages.

You may press your browser's  [BACK]  button now to return to the page prior to the one you were just viewing.

Thanks very much for your interest and patronage.
[/b]

I get the same thing - back and forward buttons in IE are disabled. 

I haven't used ShieldsUp for a couple of years - used to be an excellent reference site for testing PC security before personal firewalls became common.  Gibson Research used to have a good reputation.
Title: Re: BT Broadband issue
Post by: TheBoy on 05 January 2010, 19:52:23
Quote
Quote
Quote
BT Broadband as with other service providers slow the service down between 6pm and midnight, or there would not be enough bandwidth to go around.
Try a speedtest at
http://www.grc.com/x/ne.dll?rh1dkyd2


If I use that site I get the following.(Something called Shields Up)

Port Authority Edition – Internet Vulnerability Profiling
by Steve Gibson,  Gibson Research Corporation.

Browser Reload Suppressed

For your security, your web browser's "reload"
function has been temporarily disabled

Allowing a web browser to "reload" a page which has already been sent to you creates a "security hole" that would allow someone using your computer at any later time to attain potentially private and personal information.

To safeguard your privacy we have disabled the browser's "reload" or "refresh" facility while you are in sensitive areas of our web site. Reloading pages will function normally once you have left this area . . . but until then please refrain from "reloading" pages.

You may press your browser's  [BACK]  button now to return to the page prior to the one you were just viewing.

Thanks very much for your interest and patronage.
[/b]

I get the same thing - back and forward buttons in IE are disabled. 

I haven't used ShieldsUp for a couple of years - used to be an excellent reference site for testing PC security before personal firewalls became common.  Gibson Research used to have a good reputation.
And equally a bad one, infamous for overblowing minor and non-issues, just to get his face in the press
Title: Re: BT Broadband issue
Post by: Proz on 05 January 2010, 19:53:43
(http://www.speedtest.net/result/672946964.png) (http://www.speedtest.net)


I was with BT till a month ago untill they started the traffic shaping .... poor speeds ..... now with O2 and get this 24/7  :y :y :y :y
Title: Re: BT Broadband issue
Post by: Chris_H on 05 January 2010, 19:53:51
Quote
Quote
Quote
please elucidate
Most ISPs shape their traffic to give artificially high speedtests, which don't match reality.

Plusnet are rumoured to be particularly bad for this.


So all speedtests via the ISP are meaningless.
This is what I used
www.mybroadbandspeed.co.uk
6374kbps
381kbps
Title: Re: BT Broadband issue
Post by: jereboam on 05 January 2010, 19:57:13
OK, let me put it another way:

Gibson Research used to have a good reputation amongst those tinkerers with PCs who didn't earn their living that way.  We had few alternative tools for testing our internet and LAN security.

Title: Re: BT Broadband issue
Post by: TheBoy on 05 January 2010, 20:01:00
Quote
OK, let me put it another way:

Gibson Research used to have a good reputation amongst those tinkerers with PCs who didn't earn their living that way.  We had few alternative tools for testing our internet and LAN security.

The online scanner was decent enough, as long as you didn't read the descriptions for problems found.

I think he lost a load of face when XP was launched over raw sockets. I guess he thought he was more important than he really was...
Title: Re: BT Broadband issue
Post by: Mr Skrunts on 05 January 2010, 20:04:43
(http://www.speedtest.net/result/672959245.png) (http://www.speedtest.net)

Mines a tad slower than normal but not surprised with everyone at home due to the snow.
Title: Re: BT Broadband issue
Post by: TheBoy on 05 January 2010, 20:21:56
I'd never get a 'clean run' on my Zen line, as its too busy 24/7 (as admins who have access to the stats will testify!).

Off the BT line (mostly idle), normally around 650kB/s, syncs at around 7Mb/s.
Title: Re: BT Broadband issue
Post by: Martin_1962 on 05 January 2010, 20:35:20
Quote
Know where your Home Gateway is?  If its Brum, I'm in that room on Friday, I could give it a good kicking if that helps (it won't, but would make me feel better!)


I know it is the Fernhill Heath exchange - where I live is badly sorted for BB, that is why I was ISDN for so long.

Anyway give it a good kick anyway - can't do any harm. Currently 1472D and 64U with loss of BB every couple of hours.

Rebooting the BTHH does nothing now >:( >:(
Title: Re: BT Broadband issue
Post by: TheBoy on 05 January 2010, 20:36:39
Quote
Quote
Know where your Home Gateway is?  If its Brum, I'm in that room on Friday, I could give it a good kicking if that helps (it won't, but would make me feel better!)


I know it is the Fernhill Heath exchange - where I live is badly sorted for BB, that is why I was ISDN for so long.

Anyway give it a good kick anyway - can't do any harm. Currently 1472D and 64U with loss of BB every couple of hours.

Rebooting the BTHH does nothing now >:( >:(
It was the HG I was after, not the exchange...
Title: Re: BT Broadband issue
Post by: Martin_1962 on 05 January 2010, 20:37:42
Quote
Quote
Quote
please elucidate
Most ISPs shape their traffic to give artificially high speedtests, which don't match reality.

Plusnet are rumoured to be particularly bad for this.


So all speedtests via the ISP are meaningless.
This is what I used
www.mybroadbandspeed.co.uk


(http://www.mybroadbandspeed.co.uk/results/9367451.png)
Title: Re: BT Broadband issue
Post by: Martin_1962 on 05 January 2010, 20:39:39
Quote
Quote
Quote
Know where your Home Gateway is?  If its Brum, I'm in that room on Friday, I could give it a good kicking if that helps (it won't, but would make me feel better!)


I know it is the Fernhill Heath exchange - where I live is badly sorted for BB, that is why I was ISDN for so long.

Anyway give it a good kick anyway - can't do any harm. Currently 1472D and 64U with loss of BB every couple of hours.

Rebooting the BTHH does nothing now >:( >:(
It was the HG I was after, not the exchange...


How would I tell?

I used to know where my ISDN came out
Title: Re: BT Broadband issue
Post by: TheBoy on 05 January 2010, 20:40:13
Quote
Quote
Quote
Quote
please elucidate
Most ISPs shape their traffic to give artificially high speedtests, which don't match reality.

Plusnet are rumoured to be particularly bad for this.


So all speedtests via the ISP are meaningless.
This is what I used
www.mybroadbandspeed.co.uk


(http://www.mybroadbandspeed.co.uk/results/9367451.png)
Usual shite - disconnect all extns, hub in main socket with a filter, see what happens
Title: Re: BT Broadband issue
Post by: Martin_1962 on 05 January 2010, 20:42:59
Quote
Quote
Quote
Quote
Quote
please elucidate
Most ISPs shape their traffic to give artificially high speedtests, which don't match reality.

Plusnet are rumoured to be particularly bad for this.


So all speedtests via the ISP are meaningless.
This is what I used
www.mybroadbandspeed.co.uk


(http://www.mybroadbandspeed.co.uk/results/9367451.png)
Usual shite - disconnect all extns, hub in main socket with a filter, see what happens


Did that with the Indian people - no difference
Title: Re: BT Broadband issue
Post by: TheBoy on 05 January 2010, 20:49:02
Quote
Quote
Quote
Quote
Quote
Quote
please elucidate
Most ISPs shape their traffic to give artificially high speedtests, which don't match reality.

Plusnet are rumoured to be particularly bad for this.


So all speedtests via the ISP are meaningless.
This is what I used
www.mybroadbandspeed.co.uk


(http://www.mybroadbandspeed.co.uk/results/9367451.png)
Usual shite - disconnect all extns, hub in main socket with a filter, see what happens


Did that with the Indian people - no difference
Did you try different filters whilst in that condition?  Any noise on the pstn line?
Title: Re: BT Broadband issue
Post by: Martin_1962 on 05 January 2010, 21:23:29
Only got the one from router ADSL filter and also the line seems OK on the phone.

Tempted to look for another filter at Maplins
Title: Re: BT Broadband issue
Post by: KillerWatt on 05 January 2010, 23:21:50
Quote
I think he lost a load of face when XP was launched over raw sockets. I guess he thought he was more important than he really was...
He lost completely when he got buttf**ked by a 13 year old and couldn't work out how it had been done  ;D
Title: Re: BT Broadband issue
Post by: dbug on 06 January 2010, 00:22:09
(http://www.mybroadbandspeed.co.uk/results/09405291.png) (http://www.mybroadbandspeed.co.uk)

(http://www.speedtest.net/result/673190627.png) (http://www.speedtest.net)
Title: Re: BT Broadband issue
Post by: TheBoy on 06 January 2010, 08:11:43
Quote
Quote
I think he lost a load of face when XP was launched over raw sockets. I guess he thought he was more important than he really was...
He lost completely when he got buttf**ked by a 13 year old and couldn't work out how it had been done  ;D
Yeah, showed how little he did really understand IP. A fairly simple attack, and fairly common (even then).
Title: Re: BT Broadband issue
Post by: Martin_1962 on 06 January 2010, 08:22:40
Even slower now :o :o :o :o

Will try to obtain another microfilter but it is now sub ISDN !!!!

This is like using a modem!!!!
Title: Re: BT Broadband issue
Post by: TheBoy on 06 January 2010, 08:23:44
Quote
Even slower now :o :o :o :o

Will try to obtain another microfilter but it is now sub ISDN !!!!

This is like using a modem!!!!
Tried the wholesale speed tester, the one that bypasses the ISP?
Title: Re: BT Broadband issue
Post by: TheBoy on 06 January 2010, 08:24:35
Quote
Quote
Even slower now :o :o :o :o

Will try to obtain another microfilter but it is now sub ISDN !!!!

This is like using a modem!!!!
Tried the wholesale speed tester, the one that bypasses the ISP?
Actually, ignore that - you may still be on Central Plus platform (do you have to provide an internet username and password so router can log on to isp?)
Title: Re: BT Broadband issue
Post by: Martin_1962 on 06 January 2010, 09:21:55
Quote
Quote
Quote
Even slower now :o :o :o :o

Will try to obtain another microfilter but it is now sub ISDN !!!!

This is like using a modem!!!!
Tried the wholesale speed tester, the one that bypasses the ISP?
Actually, ignore that - you may still be on Central Plus platform (do you have to provide an internet username and password so router can log on to isp?)

I don't have to but the router has a username of        bthomehub@btbroadband.com but no password

Connectivity to Gateway (217.47.86.250)


Troubleshooting      

Information for Helpdesk agents      
Product Name      BT Home Hub
Firmware Version      6.2.6.E
Board Version      V10
ADSL Uptime      0 days, 0:47:27
Bandwidth      64 / 864
Broadband Username      bthomehub@btbroadband.com
Wireless Security      WEP-64
Wireless Channel      7
Firewall      Standard
VPI/VCI      0 / 38
Line Profile      Interleaved
Wi-Fi Community      No
Title: Re: BT Broadband issue
Post by: Marks DTM Calib on 06 January 2010, 09:26:26
What are the ADSL stats e.g. Noise margin and attenuation?
Title: Re: BT Broadband issue
Post by: Martin_1962 on 06 January 2010, 09:29:57
Quote
What are the ADSL stats e.g. Noise margin and attenuation?


Nothing on the menus
Title: Re: BT Broadband issue
Post by: TheBoy on 06 January 2010, 10:24:49
Quote
What are the ADSL stats e.g. Noise margin and attenuation?
Off a BT Homehub??? ;D

You're having a Bobby Moore, ain't you!!!
Title: Re: BT Broadband issue
Post by: TheBoy on 06 January 2010, 10:26:05
Martin - fix that bloody wireless as well!!! Won't be your current issue (unless they have knobbled you bad for someone doing too much p2p), but try and use something remotely secure. Or disable it.
Title: Re: BT Broadband issue
Post by: TheBoy on 06 January 2010, 10:27:41
Quote
Connectivity to Gateway (217.47.86.250)
Looks like you off one of the Birmingham Home Gateways, as I suspected.
Title: Re: BT Broadband issue
Post by: Radiomarko on 06 January 2010, 10:31:34
Top recomendations for easy things to do to improve synch speed:
-use a quality faceplate with filter inside (easy to fit if you have a modern master socket). Install your router/adsl modem directly into it.
- if you have any extension cabling, remove the ring wire.

Info on how to do:
http://www.kitz.co.uk/adsl/socket.htm

Good luck  :y
Title: Re: BT Broadband issue
Post by: Martin_1962 on 06 January 2010, 10:38:19
Quote
Martin - fix that bloody wireless as well!!! Won't be your current issue (unless they have knobbled you bad for someone doing too much p2p), but try and use something remotely secure. Or disable it.


Wireless is OK. Can't use anymore encryption due to DSs >:(, PS3 can!

I use ethernet to the BTHH
Title: Re: BT Broadband issue
Post by: Marks DTM Calib on 06 January 2010, 10:41:03
Quote
Quote
What are the ADSL stats e.g. Noise margin and attenuation?
Off a BT Homehub??? ;D

You're having a Bobby Moore, ain't you!!!

I seem to recall being able to get the details by runnning Hub Manager
Select Advanced/Status/ADSL Line/Details.

Title: Re: BT Broadband issue
Post by: Martin_1962 on 06 January 2010, 10:45:38
DSL Connection      

Link Information
                  
Uptime:      0 days, 2:13:37
Modulation:      G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]:      64 / 864
Data Transferred (Sent/Received) [MB/MB]:      7.51 / 32.37
Output Power (Up/Down) [dBm]:      10.5 / 16.0
Line Attenuation (Up/Down) [dB]:      31.5 / 62.0
SN Margin (Up/Down) [dB]:      2.0 / 12.0
Vendor ID (Local/Remote):      TMMB / TSTC
Loss of Framing (Local/Remote):      0 / 0
Loss of Signal (Local/Remote):      3 / 0
Loss of Power (Local/Remote):      0 / 0
Loss of Link (Remote):      0
Error Seconds (Local/Remote):      3 / 0
FEC Errors (Up/Down):      0 / 67
CRC Errors (Up/Down):      0 / 1
HEC Errors (Up/Down):      0 / 1
Line Profile:      Interleaved
Title: Re: BT Broadband issue
Post by: Martin_1962 on 06 January 2010, 10:49:05
Just lost connection to office but the line is still up!
Title: Re: BT Broadband issue
Post by: Marks DTM Calib on 06 January 2010, 10:50:15
Your up SN is pretty low which will be limiting the up bandwidth....down looks fine though
Title: Re: BT Broadband issue
Post by: Martin_1962 on 06 January 2010, 10:54:39
Quote
Your up SN is pretty low which will be limiting the up bandwidth....down looks fine though


So how do I fix it?

Thanks
Title: Re: BT Broadband issue
Post by: TheBoy on 06 January 2010, 10:59:38
Quote
Quote
Your up SN is pretty low which will be limiting the up bandwidth....down looks fine though


So how do I fix it?

Thanks
If you have eliminated all your stuff (wiring, filters, hub, extns, phones), then its for your ISP to get BT to fix it
Title: Re: BT Broadband issue
Post by: TheBoy on 06 January 2010, 11:00:40
Quote
Quote
Quote
What are the ADSL stats e.g. Noise margin and attenuation?
Off a BT Homehub??? ;D

You're having a Bobby Moore, ain't you!!!

I seem to recall being able to get the details by runnning Hub Manager
Select Advanced/Status/ADSL Line/Details.

Can also easily get it if you put alcatel's f/w back on
Title: Re: BT Broadband issue
Post by: KillerWatt on 06 January 2010, 11:00:56
Quote
I don't have to but the router has a username of        bthomehub@btbroadband.com but no password

Connectivity to Gateway (217.47.86.250)


Troubleshooting      

Information for Helpdesk agents      
Product Name      BT Home Hub
Firmware Version      6.2.6.E
Board Version      V10
ADSL Uptime      0 days, 0:47:27
Bandwidth      64 / 864
Broadband Username      bthomehub@btbroadband.com
Wireless Security      WEP-64
Wireless Channel      7
Firewall      Standard
VPI/VCI      0 / 38
Line Profile      Interleaved
Wi-Fi Community      No
I'd move up to WPA at the very least, and WPA2 if your hardware can manage it.
WEP can be broken in under a minute with ease, and the only knowledge required to do it is to look on YouTube.
Title: Re: BT Broadband issue
Post by: Martin_1962 on 06 January 2010, 11:02:51
Quote
Quote
I don't have to but the router has a username of        bthomehub@btbroadband.com but no password

Connectivity to Gateway (217.47.86.250)


Troubleshooting      

Information for Helpdesk agents      
Product Name      BT Home Hub
Firmware Version      6.2.6.E
Board Version      V10
ADSL Uptime      0 days, 0:47:27
Bandwidth      64 / 864
Broadband Username      bthomehub@btbroadband.com
Wireless Security      WEP-64
Wireless Channel      7
Firewall      Standard
VPI/VCI      0 / 38
Line Profile      Interleaved
Wi-Fi Community      No
I'd move up to WPA at the very least, and WPA2 if your hardware can manage it.
WEP can be broken in under a minute with ease, and the only knowledge required to do it is to look on YouTube.

Too many non WPA devices >:( >:(
Title: Re: BT Broadband issue
Post by: TheBoy on 06 January 2010, 11:03:17
Quote
Quote
I don't have to but the router has a username of        bthomehub@btbroadband.com but no password

Connectivity to Gateway (217.47.86.250)


Troubleshooting      

Information for Helpdesk agents      
Product Name      BT Home Hub
Firmware Version      6.2.6.E
Board Version      V10
ADSL Uptime      0 days, 0:47:27
Bandwidth      64 / 864
Broadband Username      bthomehub@btbroadband.com
Wireless Security      WEP-64
Wireless Channel      7
Firewall      Standard
VPI/VCI      0 / 38
Line Profile      Interleaved
Wi-Fi Community      No
I'd move up to WPA at the very least, and WPA2 if your hardware can manage it.
WEP can be broken in under a minute with ease, and the only knowledge required to do it is to look on YouTube.
He has already said his crap hardware only supports WEP. Don't know enough about the DS to comment - Mrs TB's DS never connects to wifi.

Personally, I would kick the DS's off the network and WPA/WPA2 it. If necessary, just shove in an AP not connected to router just for DS to DS (assuming the DS can't do ad-hoc)
Title: Re: BT Broadband issue
Post by: Martin_1962 on 06 January 2010, 11:03:52
Quote
Quote
Quote
Your up SN is pretty low which will be limiting the up bandwidth....down looks fine though


So how do I fix it?

Thanks
If you have eliminated all your stuff (wiring, filters, hub, extns, phones), then its for your ISP to get BT to fix it


PC->ethernet->HH->ADSL Filter->Socket

My ISP is BT
Title: Re: BT Broadband issue
Post by: Marks DTM Calib on 06 January 2010, 11:04:12
Yep, if it still as bad plugged directly into the master socket then and you have eliminated micro filters (although you can do a test on the master without one) and any possible new noise sources then its a call to the isp to investigate
Title: Re: BT Broadband issue
Post by: Marks DTM Calib on 06 January 2010, 11:05:04
Quote
Quote
Quote
Quote
What are the ADSL stats e.g. Noise margin and attenuation?
Off a BT Homehub??? ;D

You're having a Bobby Moore, ain't you!!!

I seem to recall being able to get the details by runnning Hub Manager
Select Advanced/Status/ADSL Line/Details.

Can also easily get it if you put alcatel's f/w back on

Indeed, but you dont need to in order to get the info
Title: Re: BT Broadband issue
Post by: Martin_1962 on 06 January 2010, 11:06:23
Well with wireless - 2 DSs they can ****** off, or I can break into someone elses wifi (joke)

PS3, and Wiiiii

I may cable the PS3 but I know it can do WPA, don't know about the Wiiiii
Title: Re: BT Broadband issue
Post by: Marks DTM Calib on 06 January 2010, 11:07:37
Quote
Well with wireless - 2 DSs they can ****** off, or I can break into someone elses wifi (joke)

PS3, and Wiiiii

I may cable the PS3 but I know it can do WPA, don't know about the Wiiiii

My wii uses WPA
Title: Re: BT Broadband issue
Post by: Martin_1962 on 06 January 2010, 11:07:57
Quote
Yep, if it still as bad plugged directly into the master socket then and you have eliminated micro filters (although you can do a test on the master without one) and any possible new noise sources then its a call to the isp to investigate

All kit is in my reach, PC. hub, filter, socket.
Title: Re: BT Broadband issue
Post by: Martin_1962 on 06 January 2010, 11:10:13
Will move to WPA at the weekend then, but that is not my issue here
Title: Re: BT Broadband issue
Post by: KillerWatt on 06 January 2010, 11:12:39
Quote
Well with wireless - 2 DSs they can ****** off, or I can break into someone elses wifi (joke)

PS3, and Wiiiii

I may cable the PS3 but I know it can do WPA, don't know about the Wiiiii
The Wii does WPA2
Title: Re: BT Broadband issue
Post by: Marks DTM Calib on 06 January 2010, 11:13:37
Quote
Will move to WPA at the weekend then, but that is not my issue here

Have you tried direct to the master socket with no microfilter (although the phones wont work)
Title: Re: BT Broadband issue
Post by: TheBoy on 06 January 2010, 11:15:28
Quote
Quote
Quote
Quote
Your up SN is pretty low which will be limiting the up bandwidth....down looks fine though


So how do I fix it?

Thanks
If you have eliminated all your stuff (wiring, filters, hub, extns, phones), then its for your ISP to get BT to fix it


PC->ethernet->HH->ADSL Filter->Socket

My ISP is BT
Have you disconnected ALL you phone extns at the master socket, and plugged the router into master socket.  IMPORTANT!
Title: Re: BT Broadband issue
Post by: Martin_1962 on 06 January 2010, 11:25:28
Router filter master socket a bit quicker

1568 down
256 up

So what does removing the cover actually do?

Still a lot down from 2800/448
Title: Re: BT Broadband issue
Post by: Marks DTM Calib on 06 January 2010, 11:28:01
Take the cover off and plug straight in without a filter....
Title: Re: BT Broadband issue
Post by: Martin_1962 on 06 January 2010, 11:28:02
DSL Connection      

Link Information
                  
Uptime:      0 days, 0:04:28
Modulation:      G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]:      256 / 1,568
Data Transferred (Sent/Received) [KB/KB]:      193.00 / 947.00
Output Power (Up/Down) [dBm]:      12.0 / 17.0
Line Attenuation (Up/Down) [dB]:      31.5 / 62.0
SN Margin (Up/Down) [dB]:      6.0 / 11.5
Vendor ID (Local/Remote):      TMMB / TSTC
Loss of Framing (Local/Remote):      0 / 0
Loss of Signal (Local/Remote):      1 / 0
Loss of Power (Local/Remote):      0 / 0
Loss of Link (Remote):      0
Error Seconds (Local/Remote):      1 / 0
FEC Errors (Up/Down):      0 / 33
CRC Errors (Up/Down):      0 / 1
HEC Errors (Up/Down):      0 / 1
Line Profile:      Interleaved
Title: Re: BT Broadband issue
Post by: Martin_1962 on 06 January 2010, 11:29:58
Quote
Take the cover off and plug straight in without a filter....


It won't fit - the router doesn't use a phone jack
Title: Re: BT Broadband issue
Post by: TheBoy on 06 January 2010, 11:50:34
Quote
Quote
Take the cover off and plug straight in without a filter....


It won't fit - the router doesn't use a phone jack
Use a lead from a phone ;)
Title: Re: BT Broadband issue
Post by: TheBoy on 06 January 2010, 11:51:09
Quote
Router filter master socket a bit quicker

1568 down
256 up

So what does removing the cover actually do?

Still a lot down from 2800/448
potentiall removes some/all of your internal extension wiring
Title: Re: BT Broadband issue
Post by: TheBoy on 06 January 2010, 11:52:31
Wondering if that may creep up now, as the profile has slowly been dragging it down for stability.

That said, neither of the SNRs look that great.
Title: Re: BT Broadband issue
Post by: Martin_1962 on 06 January 2010, 11:58:09
Quote
Quote
Router filter master socket a bit quicker

1568 down
256 up

So what does removing the cover actually do?

Still a lot down from 2800/448
potentiall removes some/all of your internal extension wiring


All installed by BT as well - should I rewire the extension?
Title: Re: BT Broadband issue
Post by: TheBoy on 06 January 2010, 12:07:18
Quote
Quote
Quote
Router filter master socket a bit quicker

1568 down
256 up

So what does removing the cover actually do?

Still a lot down from 2800/448
potentiall removes some/all of your internal extension wiring


All installed by BT as well - should I rewire the extension?
No, play a wait and see game for about 2-4hrs, see if the speed retrains upwards.

Once we know if thats the root cause, then we can look at fixes :)

Also, whether you put the old extn back, or rewire, leave the ringer (pin 3, usually orange) off, unless you have old phones that really need it. It acts as an antenna, and lowers SNR.  Most people get a good jump in SNR (with a resultant speed hike on adaptive products) with the ringer disconnected.  In effect, this is pretty much all the i-plate does.
Title: Re: BT Broadband issue
Post by: TheBoy on 06 January 2010, 12:10:56
As an aside, but related to one of Martin Imber's comments, BT supplied and fitted extension phone sockets are guaranteed for 1yr, then become the responsibility of the subscriber.

(This is only for premises fitted with NTE5A or NTE5B termination points - older style master/secondaries don't have a defined network termination, so BT cover all)
Title: Re: BT Broadband issue
Post by: Martin_1962 on 06 January 2010, 12:13:40
Quote
As an aside, but related to one of Martin Imber's comments, BT supplied and fitted extension phone sockets are guaranteed for 1yr, then become the responsibility of the subscriber.

(This is only for premises fitted with NTE5A or NTE5B termination points - older style master/secondaries don't have a defined network termination, so BT cover all)


Only 2 wires for the extension, what should or could I test with a multimeter?
Title: Re: BT Broadband issue
Post by: TheBoy on 06 January 2010, 12:17:14
Quote
Quote
As an aside, but related to one of Martin Imber's comments, BT supplied and fitted extension phone sockets are guaranteed for 1yr, then become the responsibility of the subscriber.

(This is only for premises fitted with NTE5A or NTE5B termination points - older style master/secondaries don't have a defined network termination, so BT cover all)


Only 2 wires for the extension, what should or could I test with a multimeter?
Those 2 wires should not touch each other or anything else.  Good place to start if it is proven the extn is at fault is the socket itself - look for signs of dampness (particularly if in window (always seem to have lots of sockets fitted in window), or other damp places - kitchen etc). The sockets cannot be dried.
Title: Re: BT Broadband issue
Post by: TheBoy on 06 January 2010, 12:20:00
Quote
Quote
As an aside, but related to one of Martin Imber's comments, BT supplied and fitted extension phone sockets are guaranteed for 1yr, then become the responsibility of the subscriber.

(This is only for premises fitted with NTE5A or NTE5B termination points - older style master/secondaries don't have a defined network termination, so BT cover all)


Only 2 wires for the extension, what should or could I test with a multimeter?
Sure its not a problem in your house, but when I used to fix phones, people overrun with pets, you could guarantee the dog/cat/rabbit had pissed up the socket, causing a fault.  Could normally tell which socket as soon as you knelt down - if your knee was wet, you weren't far off!

Old people had similar issues.


You may think thats not normal, but believe me, it was surprisingly common  :'(
Title: Re: BT Broadband issue
Post by: Martin_1962 on 06 January 2010, 12:44:12
Orange wires off the plate on the master socket and blue wires on the extension :-? :-?
Title: Re: BT Broadband issue
Post by: Martin_1962 on 06 January 2010, 12:48:56
Blue pair go into the back of the master socket and orange pair off the front plate. Phone on extension is dead, green pair unconnected
Title: Re: BT Broadband issue
Post by: Marks DTM Calib on 06 January 2010, 12:54:23
And the figures are now?
Title: Re: BT Broadband issue
Post by: Martin_1962 on 06 January 2010, 12:58:04
Dark cable from master goes along side of house and reenters the house at a BT labelled cover, the other socket uses a light grey cable.

So there are some joins under there am I allowed to have a look?
Title: Re: BT Broadband issue
Post by: Martin_1962 on 06 January 2010, 12:58:54
No change from last time
Title: Re: BT Broadband issue
Post by: TheBoy on 06 January 2010, 13:41:01
Quote
Blue pair go into the back of the master socket and orange pair off the front plate. Phone on extension is dead, green pair unconnected
hmmm, that sounds a bit bodged. Ho hum.
Title: Re: BT Broadband issue
Post by: TheBoy on 06 January 2010, 13:42:47
Quote
Dark cable from master goes along side of house and reenters the house at a BT labelled cover, the other socket uses a light grey cable.

So there are some joins under there am I allowed to have a look?
If you had a poor connection, you would hear a crackle on the line.  Also, line would tend to drop if you picked up phone.

On that basis, assuming your filter and hub are OK, I'd suggest line fault.
Title: Re: BT Broadband issue
Post by: Martin_1962 on 06 January 2010, 13:46:58
Had a look

Orange pair in dark insulation are joined ti the light insulation blue pair, a dark insulation blue pair are joined to some other wires.

Dry but full of dust & dirt

sealed plastic joiners.

THis would be part of the external line and therefore BT responsible wouldn't it?
Title: Re: BT Broadband issue
Post by: Martin_1962 on 06 January 2010, 13:48:02
Quote
Quote
Dark cable from master goes along side of house and reenters the house at a BT labelled cover, the other socket uses a light grey cable.

So there are some joins under there am I allowed to have a look?
If you had a poor connection, you would hear a crackle on the line.  Also, line would tend to drop if you picked up phone.

On that basis, assuming your filter and hub are OK, I'd suggest line fault.


No crackles

I have a spre home hub - if the line comes back clear I will try that - and spend ages reconfiguring everything
Title: Re: BT Broadband issue
Post by: TheBoy on 06 January 2010, 13:50:08
Quote
Quote
Quote
Dark cable from master goes along side of house and reenters the house at a BT labelled cover, the other socket uses a light grey cable.

So there are some joins under there am I allowed to have a look?
If you had a poor connection, you would hear a crackle on the line.  Also, line would tend to drop if you picked up phone.

On that basis, assuming your filter and hub are OK, I'd suggest line fault.


No crackles

I have a spre home hub - if the line comes back clear I will try that - and spend ages reconfiguring everything
for testing, no real config - as you are central plus, just plug it in :)
Title: Re: BT Broadband issue
Post by: TheBoy on 06 January 2010, 13:51:40
Quote
Had a look

Orange pair in dark insulation are joined ti the light insulation blue pair, a dark insulation blue pair are joined to some other wires.

Dry but full of dust & dirt

sealed plastic joiners.

THis would be part of the external line and therefore BT responsible wouldn't it?
BT are repsonsible up to the test socket behind the lower plate on the NTE5. This is assuming you have not illicitally connected stuff before this point (which is a criminal act)
Title: Re: BT Broadband issue
Post by: Martin_1962 on 06 January 2010, 13:52:21
Quote
Quote
Quote
Quote
Dark cable from master goes along side of house and reenters the house at a BT labelled cover, the other socket uses a light grey cable.

So there are some joins under there am I allowed to have a look?
If you had a poor connection, you would hear a crackle on the line.  Also, line would tend to drop if you picked up phone.

On that basis, assuming your filter and hub are OK, I'd suggest line fault.


No crackles

I have a spre home hub - if the line comes back clear I will try that - and spend ages reconfiguring everything
for testing, no real config - as you are central plus, just plug it in :)


Will get from loft later

I actually wanted the hub phone - but they sent me another hub instead
Title: Re: BT Broadband issue
Post by: TheBoy on 06 January 2010, 13:54:30
Quote
Quote
Quote
Quote
Quote
Dark cable from master goes along side of house and reenters the house at a BT labelled cover, the other socket uses a light grey cable.

So there are some joins under there am I allowed to have a look?
If you had a poor connection, you would hear a crackle on the line.  Also, line would tend to drop if you picked up phone.

On that basis, assuming your filter and hub are OK, I'd suggest line fault.


No crackles

I have a spre home hub - if the line comes back clear I will try that - and spend ages reconfiguring everything
for testing, no real config - as you are central plus, just plug it in :)


Will get from loft later

I actually wanted the hub phone - but they sent me another hub instead
I need to get my hands on a hub to do some further testing - had to give the last one back  :'(

Wondering if it uses the standard Thomson firmware, and if so, if it can deal with multiple subnets.
Title: Re: BT Broadband issue
Post by: Martin_1962 on 06 January 2010, 14:49:00
Quote
Quote
Quote
Quote
Quote
Quote
Dark cable from master goes along side of house and reenters the house at a BT labelled cover, the other socket uses a light grey cable.

So there are some joins under there am I allowed to have a look?
If you had a poor connection, you would hear a crackle on the line.  Also, line would tend to drop if you picked up phone.

On that basis, assuming your filter and hub are OK, I'd suggest line fault.


No crackles

I have a spre home hub - if the line comes back clear I will try that - and spend ages reconfiguring everything
for testing, no real config - as you are central plus, just plug it in :)


Will get from loft later

I actually wanted the hub phone - but they sent me another hub instead
I need to get my hands on a hub to do some further testing - had to give the last one back  :'(

Wondering if it uses the standard Thomson firmware, and if so, if it can deal with multiple subnets.


Are you hinting?
Title: Re: BT Broadband issue
Post by: Martin_1962 on 06 January 2010, 14:55:38
Oh the last connected telephone is now pretty noisy
Title: Re: BT Broadband issue
Post by: Radiomarko on 06 January 2010, 15:07:28
Quote
Quote
Quote
Quote
Quote
Quote
Dark cable from master goes along side of house and reenters the house at a BT labelled cover, the other socket uses a light grey cable.

So there are some joins under there am I allowed to have a look?
If you had a poor connection, you would hear a crackle on the line.  Also, line would tend to drop if you picked up phone.

On that basis, assuming your filter and hub are OK, I'd suggest line fault.


No crackles

I have a spre home hub - if the line comes back clear I will try that - and spend ages reconfiguring everything
for testing, no real config - as you are central plus, just plug it in :)


Will get from loft later

I actually wanted the hub phone - but they sent me another hub instead
I need to get my hands on a hub to do some further testing - had to give the last one back  :'(

Wondering if it uses the standard Thomson firmware, and if so, if it can deal with multiple subnets.

Unfortunately not as BT use their own crippled firmware. Can't even telnet in. Several preconfigured subnets are locked into firmware for use by BT proprietary services. Early hubs can be reflashed with thomson stuff, but recent ones are a bugger.    >:(