Omega Owners Forum
Chat Area => General Discussion Area => Topic started by: I_want_an_Omega on 21 April 2010, 03:37:01
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Just wanted to pass it on about excellent service received from John Lewis.
About 3 years ago we bought a 42" Plasma TV from them. A couple of weeks ago it went wrong - so they carted it away and I waited for the repair under the 5 year warranty.
I got a phone call yesterday saying they would be happy to repair it - but wanted to offer me the option of a replacement set instead of the repair as it needed a new screen panel! Yes please I said.
So, new model chosen - they initially said that it would be a like for like replacement, but I somehow managed to blag a 46" LED model and also a new 5 year warranty on the new one.
Just awaiting delivery now :y
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Excellent news, bet you are chuffed to bits. :y
Well done John Lewis :y
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nice one :y
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My new Hoover washing machine came with a 12 month parts and labour warranty. It also has a free 5 year parts guarantee. Only problem is this actually costs a minium of £179 for labour charges and call out. Not worth the paper it is written on. :-/ :-/ :-/ :-*
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I reckon praise where due, shame where warranted is the only way these days.
Well done John lewis!!.
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It's nice to hear of satisfied customers these days. I believe John Lewis often give good service although I haven't used them.
I hope the different tv is an improvement.
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I reckon praise where due, shame where warranted is the only way these days.
Well done John lewis!!.
anything you buy from John Lewis is guaranteed for 5yrs, no extra cost as far as i know - we bought our last tv and laptop there for that reason :y
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..and they price match other shops (eg Richer Sounds)
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Always nice to hear good news, well done you & well done John Lewis! ;D :y
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I am pleased that I bought my 40" from them a couple of years ago - seems like I made a good choice!
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Our lass used to get all sorts from John Lewis when we lived in Norfolk (used to be Bonds of Norwich), always excellent service and always put the customer first.
Absolutely right about price comparison too, they'll beat anybody on price and customer service.
Not seen one up here, but I guess there'll be one in Leeds.