Omega Owners Forum
Chat Area => General Discussion Area => Topic started by: Nickbat on 25 June 2010, 12:18:21
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A week or two back I was saying that I was happy with TV rental as I upgraded my old Philips 32inch to a Samsung 37-inch.
Now, when the guy came to pick up the old screen he noticed a hairline scratch on the screen. It was so difficult to see that I hadn't noticed it until he pointed it out. He asked me to just sign a note to say there was a scratch, "to cover him".
I thought no more about it.
Today I received a bill for £170.39. All it says is: Chargeable items: PH32F5522
Description: Colour TV
Value: £170.39
I am pretty livid about this as I cannot see how a tiny scratch can warrant a £170 bill. I phoned them up and they said I will have to write in to dispute the claim.
Grrrr. Think I might go out, buy a new telly and scrap the contract. >:( >:(
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£170....that must be the value of a 2nd hand telly anyway! robbing gits
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Yep, I'd be asking them to come and get their telly and shove it......
They've no doubt had the value of the telly off you already in rental, and a bit of wear and tear is to be expected.
Kevin
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look on e bay to see how much they go for then point it out to them if its cheaper than they want. if they dont accept it let them take you to court, they wont want the publicity or the hassle
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had same problem with dixsons years ago told them that i would go to carn't remember name IDT or somthing was long time ago, thay gave me the money that they wanted of me so came off better :y give them a blast on the phone.
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Frustrating without doubt Nick :( With the competitive pricing now seen in this market does it make sense to continue renting?
I would certainly dispute the bill and at the same time ask them to remove the replacement.
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A week or two back I was saying that I was happy with TV rental as I upgraded my old Philips 32inch to a Samsung 37-inch.
Now, when the guy came to pick up the old screen he noticed a hairline scratch on the screen. It was so difficult to see that I hadn't noticed it until he pointed it out. He asked me to just sign a note to say there was a scratch, "to cover him".
I thought no more about it.
Today I received a bill for £170.39. All it says is: Chargeable items: PH32F5522
Description: Colour TV
Value: £170.39
I am pretty livid about this as I cannot see how a tiny scratch can warrant a £170 bill. I phoned them up and they said I will have to write in to dispute the claim.
Grrrr. Think I might go out, buy a new telly and scrap the contract. >:( >:(
The fly b*****d getting you to sign and accept responsability for it >:(
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The fly b*****d getting you to sign and accept responsability for it >:(
Does make you wonder if that TV's now sitting in his living room. >:(
Kevin
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So, if you pay this £170 are they replacing any parts to make it mint - NO
Will they re-rent out the TV - NO
What do they do with Ex rental TV's - Either use them for spares or out them in auctions etc to make space
Did you sign a form saying you accepted it in mint condition - Could it have been there from day one and so small you never saw it. ::)
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Now, when the guy came to pick up the old screen he noticed a hairline scratch on the screen. It was so difficult to see that I hadn't noticed it until he pointed it out. He asked me to just sign a note to say there was a scratch, "to cover him".
Wonder if the collection guy did it knowing how to work the system.
Google the company and put complaints on the end of the search, if there are plenty of similar complaints then print them out and send them to the company and offer to see them in court telling them that that is approx 5% of evidence againt them.
Also offer to polish the scratch out (Dont know if thats possible - but worth a try)
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Just how old was the Philips TV?
If it was more than 3 years old, I doubt if they can rent it out again, even from a "bargain" department, so their claim is unreasonable. And anyway, if it was more than 2 years old, and it really was a barely visible scratch, it should be "fair wear and tear", I would have thought.
If it was less than 2 years old, you didn't need a new television. ;)
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Just how old was the Philips TV?
If it was more than 3 years old, I doubt if they can rent it out again, even from a "bargain" department, so their claim is unreasonable. And anyway, if it was more than 2 years old, and it really was a barely visible scratch, it should be "fair wear and tear", I would have thought.
If it was less than 2 years old, you didn't need a new television. ;)
Installed 12 April 2007.
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I have written to them with the following list of demands to be received by return mail:
1. A full engineer’s report on the scratch
2. An estimate of the cost of scratch repair
3. Confirmation that the TV functions correctly and that the hairline scratch does not affect the display in any way.
4. The company's write-off value of the television
5. An independent assessment of the equipment’s market value
6. Confirmation that I may view the television in person to confirm that it is currently in the same condition as when it left my property
I'm a tad cross about this. ;) >:( >:(
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Easy to answer
1. A full engineer’s report on the scratch
You wont get one as they only have service technicians, not engineers
2. An estimate of the cost of scratch repair
New panel, the anti reflective coating means they cant be polished out and very few have a replaceable glare filter.
3. Confirmation that the TV functions correctly and that the hairline scratch does not affect the display in any way.
Will be interested to see what they say on this one.
4. The company's write-off value of the television
As its a capital assett it would have been writted off after 3 years so the answer should be zero.
5. An independent assessment of the equipment’s market value
Lol....
6. Confirmation that I may view the television in person to confirm that it is currently in the same condition as when it left my property
Good idea.
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Easy to answer
1. A full engineer’s report on the scratch
You wont get one as they only have service technicians, not engineers
2. An estimate of the cost of scratch repair
New panel, the anti reflective coating means they cant be polished out and very few have a replaceable glare filter.
3. Confirmation that the TV functions correctly and that the hairline scratch does not affect the display in any way.
Will be interested to see what they say on this one.
4. The company's write-off value of the television
As its a capital assett it would have been writted off after 3 years so the answer should be zero.
5. An independent assessment of the equipment’s market value
Lol....
6. Confirmation that I may view the television in person to confirm that it is currently in the same condition as when it left my property
Good idea.
as a qualified engineer with a proper degree and everything, it gets on my goat how every tom, dick and harry with a screwdriver gets to be called an engineer.......why not Doctor or Professor? ;D :y
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Easy to answer
1. A full engineer’s report on the scratch
You wont get one as they only have service technicians, not engineers
2. An estimate of the cost of scratch repair
New panel, the anti reflective coating means they cant be polished out and very few have a replaceable glare filter.
3. Confirmation that the TV functions correctly and that the hairline scratch does not affect the display in any way.
Will be interested to see what they say on this one.
4. The company's write-off value of the television
As its a capital assett it would have been writted off after 3 years so the answer should be zero.
5. An independent assessment of the equipment’s market value
Lol....
6. Confirmation that I may view the television in person to confirm that it is currently in the same condition as when it left my property
Good idea.
as a qualified engineer with a proper degree and everything, it gets on my goat how every tom, dick and harry with a screwdriver gets to be called an engineer.......why not Doctor or Professor? ;D :y
You want to try 'Consultant'. You don't even need a degree!
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Easy to answer
1. A full engineer’s report on the scratch
You wont get one as they only have service technicians, not engineers
2. An estimate of the cost of scratch repair
New panel, the anti reflective coating means they cant be polished out and very few have a replaceable glare filter.
3. Confirmation that the TV functions correctly and that the hairline scratch does not affect the display in any way.
Will be interested to see what they say on this one.
4. The company's write-off value of the television
As its a capital assett it would have been writted off after 3 years so the answer should be zero.
5. An independent assessment of the equipment’s market value
Lol....
6. Confirmation that I may view the television in person to confirm that it is currently in the same condition as when it left my property
Good idea.
I take on board all your comments, Mark. At the end of the day, though, I promise you that the scratch was shallow and invisible when the TV was on. Only in when switched off from a certain angle could it be made out. The main thrust of my argument in the letter was why they should consider a cosmetic defect worthy of writing the thing off (which is obviously what they are doing, though there is still residual value in it as it worked perfectly well).
I've paid this outfit a fortune over the years (I've rented from them since 1984).
I'm ready for a battle. ;)
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Letter received today...
"We had to repair it..cost £170 blah, blah..."
However
"...due to your long standing custom and as a gesture of goodwill, your claim has been withdrawn..."
SUCCESS! :y :) :) :) :)
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they were just trying it on,some people would just pay up and be done.Good on you for standing firm :y
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result :y
and Im sure it will make them more than £170 in the long run
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Splendid news indeed Nick - just shows the power of words and of a determined author :y :y
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.....as a qualified engineer with a proper degree and everything, it gets on my goat how every tom, dick and harry with a screwdriver gets to be called an engineer.......why not Doctor or Professor? ;D :y
::) Ignorance?!?!....Hah!, I don`t even know the meaning of the word! ;D
:P Indeed, with all this "dumbing-down"; yesterday I couldn`t even spell 'Doctor' and today I are one! ;D
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Letter received today...
"We had to repair it..cost £170 blah, blah..."
However
"...due to your long standing custom and as a gesture of goodwill, your claim has been withdrawn..."
SUCCESS! :y :) :) :) :)
Why did they have to repair it, I bet they didnt , but if you asked to see it it will mysteriuosly disapear - so rather than get caoght out, they squished the bill. Nice result Nick, Shame people dont tackle these companies more often, :y :y
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On a similar topic, we had a disaster last year when the telly, cooker, washing machine and video all went pop during one week !!!! All rented except the cooker. We also had a Tumble dryer and Fridge on rental.
So I decided to do away with rental and go for buying new.
Contacted Box-Clever, who evidently took over from Radio Rentals and told them to come and collect the Washing Machine which was leaking at the back, and down the front and going rusty, and now had finally packed up. >:(
Now...we had rented that machine for 11years, and to be fair nothing ever went wrong during that time. Rental costs were £2,200 over that time. :(
Could not believe it when we had a phone message stating that we could buy the Machine outright for....£100 :o :o :o They said they did not really want to come and collect it !!!!!
My normally passive misses was on the blower, and did she have a go....Where she told them to stick it will not be repeated here. :o
Then to cap it all we had another message saying the offer to buy would expire in 48hrs. >:( >:(
We waited for two months for them to collect it after many phone calls...when two old codgers looking like those two old guys in the Muppets turned up in a beat up old Transit Box van. Had it not had a tail lift, there was no way they could have lifted it. Had to lend them my sackbarrow for them to get it to the van.
Box-Clever....total plonkers ;D ;D ;D ;D ;D