Omega Owners Forum
Chat Area => General Discussion Area => Topic started by: doog on 22 February 2011, 10:23:53
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Can anyone on here offer me any advice
i was watching the tv and it went "click,hiss" then no picture
There is now a crack along the bottom right of the screen on the INSIDE nothing on the outside protective glass It has not been hit by anything and is 20 days out of guarentee.
I done a bit of googling and its happened to other people too anyone know if there is anything i can do or will LG just laugh at me if i phone them ?
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No harm in trying it... My old man got panasonic to pay for the parts to repair his TV when it went wrong 2 months out of warranty. :y :y
Also, was that a 12 month warranty? If so, ISTR there is some course for regress through the European Courts :-/ :-/
Worst that can happen is they say no... But I'd be fighting it ;)
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No harm in trying it... My old man got panasonic to pay for the parts to repair his TV when it went wrong 2 months out of warranty. :y :y
Also, was that a 12 month warranty? If so, ISTR there is some course for regress through the European Courts :-/ :-/
Worst that can happen is they say no... But I'd be fighting it ;)
One good thing is that all electrical goods by law in Spain have a two year guarantee. That is the good news, the bad news is the receipts are printed on special paper where the ink dissapears after 23 months!
Two years seems to me reasonable and one area where the EU works for the consumer. Of course less opportunity for rip off 2nd year etc paid for warranties
http://www.answerbag.com/q_view/1599693 Gives the words I would use politely at the shop.
It is worth asking if it was only 12 months
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yes it was a year
purchased Jan 2010
to say i am dissapointed this has happened is an understatement
Thats actually a point why is it that LG provide a 2 year guarenteeon their products in mainland Europe and only one year in the UK?
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if they still make it, buy a brand new one and in 3 weeks take the old one back with the new packaging and new receipt and say "this is absolutely disgusting, i want my money back!"
i've never done this though... not with a tv anyway ;)
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if they still make it, buy a brand new one and in 3 weeks take the old one back with the new packaging and new receipt and say "this is absolutely disgusting, i want my money back!"
i've never done this though... not with a tv anyway ;)
Serial number might be an issue, though. ::)
I would try it on with the shop you bought it from. You never know. It's a reasonable expectation for a TV to last longer than a year and 20 days so I would argue that it wasn't of merchantable quality and threaten a small claims court action if they don't budge. If they fob you off onto the manufacturer, do the same to them. Then start making noises about publicising it as a disgrace, etc. You might well find they cave in.
Isn't it typical that all the sh1te that comes out of europe we have to be "brought into line" with, yet the one piece of legislation that would benefit the public doesn't make it over here. >:(
Kevin
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I would say the first port of call would be the retailer from whom you bought the set Doog.
I imagine they will try to knock you back citing the expired warranty - although you never know if you adopt the right approach.
Should you experience trouble with the retailer I would contact LG.
As always, a civil approach and copies of all correspondence, notes of all verbal utterances from anyone you speak to about this is important - should the matter have to be taken further.
Have a read here:
http://whatconsumer.co.uk/eu-directive-sale-of-goods/
http://www.thisismoney.co.uk/bargains-and-rip-offs/article.html?in_article_id=487304&in_page_id=5
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if they still make it, buy a brand new one and in 3 weeks take the old one back with the new packaging and new receipt and say "this is absolutely disgusting, i want my money back!"
i've never done this though... not with a tv anyway ;)
Serial number might be an issue, though. ::)
Kevin
As well the issue of fraud. :y
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right a quick update ...
I phoned LG They appologised asked me to send them photographs of the broken screen and the front and side of case (to prove no impact damage) and said they will sort it out free of charge
They told me they have a 3 month "grace" period on out of guarentee items that go faulty
so far so good I will keep you all up to date.
Doug
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Expected "lifespan" is an average 100,000 hours
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Expected "lifespan" is an average 100,000 hours
Or, ~11 years if you left it on 24/7..
[edit] Which makes it very hard for me to justify upgrading the 50" LG to the 65" Panasonic when I've only had the former for two years.. ;D
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right a quick update ...
I phoned LG They appologised asked me to send them photographs of the broken screen and the front and side of case (to prove no impact damage) and said they will sort it out free of charge
They told me they have a 3 month "grace" period on out of guarentee items that go faulty
so far so good I will keep you all up to date.
Doug
Sounds to be a possible result Doog. 8-) :y :y
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right a quick update ...
I phoned LG They appologised asked me to send them photographs of the broken screen and the front and side of case (to prove no impact damage) and said they will sort it out free of charge
They told me they have a 3 month "grace" period on out of guarentee items that go faulty
so far so good I will keep you all up to date.
Doug
Excellent. Sounds to me like it might be a known problem. ::)
Kevin
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Indeed.. speaking of, doog, which model is your TV?
Y'know, just in case I need to keep an eye on mine in case it goes 'crack,hiss' and stops working!
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Sounds like they also understand Customer Service :y :y
Good result :y
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Just to add to this, electrical items sold in the UK have a 2 year warrantee by law, regardless of what it says on the box. That European law extends to the UK as well. Additionally it is the responsibility of the retailer not the manufacturer to sort it out. If they hark on about 1 year only, mention trading standards and listen to them change their tune rapidly.
Additionally there is something about the guarrantee on repairs too but I cant recall what that was.
I learnt all this on a recent Radio 4 programme that was very informative on the matter :y
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if they still make it, buy a brand new one and in 3 weeks take the old one back with the new packaging and new receipt and say "this is absolutely disgusting, i want my money back!"
i've never done this though... not with a tv anyway ;)
Serial number might be an issue, though. ::)
Kevin
As well the issue of fraud. :y
in all honesty I did it once with a pair of sony in-ear headphones many many years ago, they'd cost me £18 which is alot for earphones but they were very good until they broke a few days after guarantee
Argos were still selling them so i bought them and took the old ones back a few weeks later and they refunded no questions asked
i do feel slightly bad for it :-[ but some companies have stuff that goes faulty so soon after the guarantee they they'll honour a refund because its morally right anyway
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If you ever get static (pun) from a retailer regarding the return of a faulty electrical item, or they try and say you need to contact the manufacturer or 'you need to phone our help line' then just tell them you know your right as stated in 'the sale of goods act 1979 as amended'
This states that the contract is between the purchaser (you) and the retailer (them) not the manufacturer.
Also the 12month or even 2 year guarantee means squat, items are expected to last a 'reasonable time' but each item does have a time scale set out. TV’s 2 years. Computer 18 months, washing machine/dishwasher 6 years.
Hope this helps
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Just to add to this, electrical items sold in the UK have a 2 year warrantee by law,
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Not quite, see above, as computers are electrical items but are only reasonably expected to last 18 months (12 for a laptop due to harsher life).
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Extend the warranty to 5 years if you can once you get it fixed. Because it almost certainly will break again.
We bought a 50" LG 5 years ago and took out a 5 year warranty/guarantee. It required fixes 4/5 times in that period of time and paid the value of the warranty MANY times over. Finally last year it broke beyond repair and we were could choose a TV of similar value, we now have a 60" LG with another 5 year warranty which we've already made use of once!
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Most companies have a 13/14 month repair policy,if no joy just quote the old saying not fit for purpose, :y
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Extend the warranty to 5 years if you can once you get it fixed. Because it almost certainly will break again.
We bought a 50" LG 5 years ago and took out a 5 year warranty/guarantee. It required fixes 4/5 times in that period of time and paid the value of the warranty MANY times over. Finally last year it broke beyond repair and we were could choose a TV of similar value, we now have a 60" LG with another 5 year warranty which we've already made use of once!
*goes to touch some wood* So far, 2 and a bit years in and no repairs required to my LG..
(I fully expect it to burst into flames the next time I turn it on, now I've said that!)
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extened warrantees are a rip off. well they are if you take one out when you buy anything, look up first how long you can expect your item to last, because if ti breaks in that time you can expect the retailer to replace or repair it. then if you really feel the need, take out a warrantee privately after that, not with the retailer or manufacturer. extened warrantees from the retailer are one of the biggest rip offs, most of the time you dont even need them, you are covered by your statutary rights its just money making.
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Indeed.. speaking of, doog, which model is your TV?
Y'know, just in case I need to keep an eye on mine in case it goes 'crack,hiss' and stops working!
mine is a LG 50PQ2000
from what ive seen its happened to other people too
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quick update on my tv issue
LG sent an engineer to my house today and uplifted the tv.
They will attempt to get a replacement panel for the tv or LG will replace it.
Awesome service given its outwith its year guarantee :y
Doug
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quick update on my tv issue
LG sent an engineer to my house today and uplifted the tv.
They will attempt to get a replacement panel for the tv or LG will replace it.
Awesome service given its outwith its year guarantee :y
Doug
Great news Doog - well done. 8-) :y
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must be a known fault, fair play to LG tho for sorting it :y
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Our 42" LG Plasma went wrong inside the 5 year warranty a number of times. We got it from John Lewis.
The final fix required a new panel which was more than the cost of a new TV as prices had fallen.
Worked out a compromise with JL which saw them giving us a 46" LED TV with a fresh 5 year warranty. That's what I call a result.
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Our 42" LG Plasma went wrong inside the 5 year warranty a number of times. We got it from John Lewis.
The final fix required a new panel which was more than the cost of a new TV as prices had fallen.
Worked out a compromise with JL which saw them giving us a 46" LED TV with a fresh 5 year warranty. That's what I call a result.
Looks like my Next TV will be purchased through John Lewis and may well be an LG version.
Will be going for an LED/LCD this time, as many of you know I boght a 46" Plasma (Panasonic Vierra) last Jan with a 5 Year warranty on it. 80% use as a PC for OOFing and Gaming and the odd youtube vid
( http://www.youtube.com/watch?v=HkrmVhGq6vg&feature=player_embedded#at=20 ) looks well on full screen mode.
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I managed to get a free £200 stand, a free 5 year warrantee and a couple of decent HDMI cables when I bought our KDL46W4500.
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like others have said what ever crap that retailer comes oput with
its still covered under europien law
but the sales of goods act gos one better
and a tv would be expected to last in the regen of 4-5years if it dont it want of merchandisable quility
and you can do a county court claim against the retailer