Omega Owners Forum

Chat Area => General Discussion Area => Topic started by: tunnie on 30 August 2011, 14:24:51

Title: Great Customer Service
Post by: tunnie on 30 August 2011, 14:24:51
I have one of these in my flat:

http://www.orbitsound.com/product.asp?id=3

Its provides a great sound during films, much better than TV speakers. Works nicely when kicking ass in Call of Duty  :D

The remote stopped working, I think it got stepped on, but no damage could be seen. Circuit board appeared intact when removed, new battery also no good.

I rings up:

Me -"Yeah my remote to my T12 soundbar is broken, can I buy a new one?"

CustomerService - "Sure, I'll send you one at no cost Sir, whats your address?"

Me - Gives Address

CustomerService - "That will be going First Class post today"


Can't knock that!  :y :y



Title: Re: Great Customer Service
Post by: STMO123 on 30 August 2011, 14:55:20
I've had this happen a couple of times, must admit I was quite taken aback. Gives you a warm feeling, a bit like when I wet myself.
Title: Re: Great Customer Service
Post by: Richie London on 30 August 2011, 14:58:45
that looks nice master tunnie. ive been looking for something decent but everything seems to have the poxy gayplayer or gayphone slot in them.
Title: Re: Great Customer Service
Post by: tunnie on 30 August 2011, 15:03:03
Quote
I've had this happen a couple of times, must admit I was quite taken aback. Gives you a warm feeling, a bit like when I wet myself.

I know, I had my Visa card at the ready :o

Quote
that looks nice master tunnie. ive been looking for something decent but everything seems to have the poxy gayplayer or gayphone slot in them.

Given the amount of iPods/iPhones sold manufactures would be crazy to limit their market by not including one.

You can of course not use it richie, its not obvious it has one. I connect it Optically to my TV, it picks up which ever source I have that on. TV/Xbox/Media Centre/iPhone/Aux  :)

It gives a decent surround sound attempt, its clearly not as good as one with speakers which actually sit behind you. But I wanted a clean setup without wires going everywhere  :y
Title: Re: Great Customer Service
Post by: Field Marshal Dr. Opti on 30 August 2011, 15:57:46
Quote
I have one of these in my flat:

http://www.orbitsound.com/product.asp?id=3

Its provides a great sound during films, much better than TV speakers. Works nicely when kicking ass in Call of Duty  :D

The remote stopped working, I think it got stepped on, but no damage could be seen. Circuit board appeared intact when removed, new battery also no good.

I rings up:

Me -"Yeah my remote to my T12 soundbar is broken, can I buy a new one?"

CustomerService - "Sure, I'll send you one at no cost Sir, whats your address?"

Me - Gives Address

CustomerService - "That will be going First Class post today"


Can't knock that!  :y :y






.......they could have sent you £1000 for your inconvenience ,too. ::) ::) ::) :)