Omega Owners Forum
Chat Area => General Discussion Area => Topic started by: JamesV6CDX on 13 June 2007, 12:55:02
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Posted a cruise control kit I sold on ebay, for £59, via recorded delivery.
Thought no more of it, until paypal dispute was opened.
They now want tracking info / reciepts etc faxed over, which I shall do now.
Just checked status with royal mail - they have lost my parcel, and it's only insured up to £34 - that'll teach me :( :(
Wonder if I can still blag the case in my favour with Paypal with these reciepts though ::)
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Posted a cruise control kit I sold on ebay, for £59, via recorded delivery.
Thought no more of it, until paypal dispute was opened.
They now want tracking info / reciepts etc faxed over, which I shall do now.
Just checked status with royal mail - they have lost my parcel, and it's only insured up to £34 - that'll teach me :( :(
Wonder if I can still blag the case in my favour with Paypal with these reciepts though ::)
After postage AFAIK it is the responsability of the buyer - was there a registered option?
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In the ebay listing, did you state that postage would be first class recorded? If so the buyer could have asked you to upgrade that to special delivery if they paid. They didn't so in contract terms they accepted the method of posting. All you have to do is give paypal the royal mail tracking number, which confirms postage.
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How many weeks since you posted the parcel, and have you checked with the delivery office yourself or taken the recipient's word for it being lost?
Mick
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In the ebay listing, did you state that postage would be first class recorded? If so the buyer could have asked you to upgrade that to special delivery if they paid. They didn't so in contract terms they accepted the method of posting. All you have to do is give paypal the royal mail tracking number, which confirms postage.
Hi Fin,
The postage option was listed at "Sellers Standard Rate". Good or bad?
Royal mail confirmed it's lost...
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Lost by royal mail how many time have we all heard this why dont they just tell the truth "Stolen by royal mail sorting person who is a temp"
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as far as royal mail in general is concerned... :-X
as far as ebay/paypal, i believe the buyer will end up being refunded, and the seller should claim through royal mail for the missing parcel
i always send by special delivery... always!
i bought a phone from ebay that never arrived, the lady gave me a refund, i never heard about her outcome since
i've heard also of a woman recieving a package 20 years (yes you read me right) after it was originally sent!
why did the buyer open a paypal dispute without contacting you to ask why they hadn't recieved the item?
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No, they should not get a refund as the contract ended when you posted the goods by the method accepted by the buyer. Forward details to PayPal.
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No, they should not get a refund as the contract ended when you posted the goods by the method accepted by the buyer. Forward details to PayPal.
I have forwarded them copies of all the requested reciepts and proof of postage mate. On this basis, do you think they'll recognise it's in my favour, or may I have to fight??
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Paypal offers some insurance to the buyer doesn't it? I don't know what they might then do to the seller though..
If you don't refund him you've got to expect he will leave some pretty bad feedback comment for you which will cost you in the long term if you sell regularly. If the Paypal scheme doesn't help maybe a compromise 'split the difference' with him might be the best bet.
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Paypal offers some insurance to the buyer doesn't it? I don't know what they might then do to the seller though..
If you don't refund him you've got to expect he will leave some pretty bad feedback comment for you which will cost you in the long term if you sell regularly. If the Paypal scheme doesn't help maybe a compromise 'split the difference' with him might be the best bet.
Checked the listing - the product itself sold for £49.99
So - if Paypal don't refund him, I was going to claim on royal mail, and give him the £34 compensation as a godwill gesture....
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i'm pretty sure paypal will credit in favour of the buyer, leaving the seller to claim through royal mail, as the seller has the proof of postage
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i'm pretty sure paypal will credit in favour of the buyer, leaving the seller to claim through royal mail, as the seller has the proof of postage
Not if, as Fin says - responsibility ends at proof of postage....
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I can't knock the Royal Mail, a couple of weeks ago I sold my van, posted off the V5 with no stamp on the envelope :-[, DVLA received it ok though ;D
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DVLA would have recieved a card explaining that they're holding it until the postage difference (or in this case all the postage) is paid
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DVLA would have recieved a card explaining that they're holding it until the postage difference (or in this case all the postage) is paid
My daughter got one of those instead of a birthday card last Friday ie you owe us £1.06 due to lack of postage (6p under pluss £1 handling). I went to collect it and it was just an ordinary birthday card with a 1st class stamp on it. I asked at the sorting office why it could have been under stamped but as it fitted through their test card they suggested it might have been over weight. Not knowing at the time what the max weight was I didn't then question them. When I got home I went on line to find out that ordinary 1st class allows you to post 100g - my daughter's b'day card was 26g, no where near. When I phoned Royal Mail to complain she immediately belived me & said that they would send satmps to the value of the over charge.
When I got home from work today I had a book of 6 1st calss stamps waiting for me.
RESULT! :)
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it's a joke how they waste your time in situations like that tho
a woman approached me in the same predicament, having recieved a card saying she owed the same amount for a birthday card, the staff at the post office where she posted from had told the sender the postage amount was fine yet the lady recieved a card through last saturday, i now suspect its the receiving office making the mistakes
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Got letter from DVLA this morn confirming change of owner, no mention of extra charge, perhaps they will charge new owner ;D Lifes a beach ain't it & for me a 10 minute walk 8-)
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It is really annoying since they introduced the new pricing scheme connected to size as well as weight. I have to take everything to get it weighed and measured.
I haven't a clue what is acceptable to have a 1st class stamp, except a standard letter of course. I bet they are making a fortune in their handling fees for underpaid items >:(
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It is really annoying since they introduced the new pricing scheme connected to size as well as weight. I have to take everything to get it weighed and measured.
I haven't a clue what is acceptable to have a 1st class stamp, except a standard letter of course. I bet they are making a fortune in their handling fees for underpaid items >:(
The pricing leaflet is freely available from POs, and is also on the web. No excuse really.