Omega Owners Forum

Chat Area => General Car Chat => Topic started by: car-nut on 08 August 2011, 18:08:14

Title: Really not impressed with a particular breakers.
Post by: car-nut on 08 August 2011, 18:08:14
Johnsons Vauxhall Spares have let me down!

I paid £69 for a bootlid that was described by email as no marks at all and complete, they wrapped the actual bootlid with tape, there are scratches all over it, the carpet is missing, there is rust by a light, there is a chunk of metal out of it (Only tiny) but annoying. So have emailed them with photo's to see what they intend to do about it.

I can bring the lid back up to a good enough standard but it's not on how it has arrived. And the problems aren't down to the courier lol.

I have included all the photo's I took of it.

(http://i1135.photobucket.com/albums/m624/crowej1/Omega/08-08-2011008.jpg)
(http://i1135.photobucket.com/albums/m624/crowej1/Omega/08-08-2011027.jpg)
(http://i1135.photobucket.com/albums/m624/crowej1/Omega/08-08-2011026.jpg)
(http://i1135.photobucket.com/albums/m624/crowej1/Omega/08-08-2011025.jpg)
(http://i1135.photobucket.com/albums/m624/crowej1/Omega/08-08-2011024.jpg)
(http://i1135.photobucket.com/albums/m624/crowej1/Omega/08-08-2011023.jpg)
(http://i1135.photobucket.com/albums/m624/crowej1/Omega/08-08-2011022.jpg)
(http://i1135.photobucket.com/albums/m624/crowej1/Omega/08-08-2011021.jpg)
(http://i1135.photobucket.com/albums/m624/crowej1/Omega/08-08-2011020.jpg)
(http://i1135.photobucket.com/albums/m624/crowej1/Omega/08-08-2011019.jpg)
(http://i1135.photobucket.com/albums/m624/crowej1/Omega/08-08-2011018.jpg)
(http://i1135.photobucket.com/albums/m624/crowej1/Omega/08-08-2011016.jpg)
(http://i1135.photobucket.com/albums/m624/crowej1/Omega/08-08-2011014.jpg)
(http://i1135.photobucket.com/albums/m624/crowej1/Omega/08-08-2011013.jpg)
(http://i1135.photobucket.com/albums/m624/crowej1/Omega/08-08-2011012.jpg)
(http://i1135.photobucket.com/albums/m624/crowej1/Omega/08-08-2011011.jpg)
(http://i1135.photobucket.com/albums/m624/crowej1/Omega/08-08-2011010-1.jpg)
(http://i1135.photobucket.com/albums/m624/crowej1/Omega/08-08-2011009-1.jpg)
(http://i1135.photobucket.com/albums/m624/crowej1/Omega/08-08-2011010.jpg)
(http://i1135.photobucket.com/albums/m624/crowej1/Omega/08-08-2011009.jpg)
Title: Re: Really not impressed with a particular breakers.
Post by: jonnycool on 08 August 2011, 18:13:21
Poor - very, very poor  :(
Title: Re: Really not impressed with a particular breakers.
Post by: Jimbob on 08 August 2011, 18:27:23
Not good at all

(on a related note, why centre your posts?  it makes they very 'unreadable' compared to normal  :y  Human brain works best reading left to right, not trying to get a jumble in the middle)
Title: Re: Really not impressed with a particular breakers.
Post by: dazzerM on 08 August 2011, 19:40:07
Wow someone likes to use brown tape  :-X
Title: Re: Really not impressed with a particular breakers.
Post by: the alarming man on 08 August 2011, 19:42:26
i would be sending that back quick smart   :y
Title: Re: Really not impressed with a particular breakers.
Post by: twiglet on 08 August 2011, 21:33:39
Please tell me your car isn't Z157 Star Silver??? You could of bought a bootlid complete with elite/MV6 pro-drive spoiler off me for less than you paid for that rubbish!!  :'(
Title: Re: Really not impressed with a particular breakers.
Post by: car-nut on 08 August 2011, 22:17:00
Quote
Please tell me your car isn't Z157 Star Silver??? You could of bought a bootlid complete with elite/MV6 pro-drive spoiler off me for less than you paid for that rubbish!!  :'(

Unlucky for me no my car isn't Z157 it is Z147 lol. And I have just bought an Elite lip spoiler for £16 including delivery from ebay in Z147 Colour. I love a bargain lol.

The boot lid in the pictures is going to be cleaned up as I have had a few people give me some suggestions on how to undo what the breakers did when packaging it.

I have sent an email asking what they propose to do about this. And my friend who used there credit card to buy it for me is going to use the credit card protection scheme where they will give him a full refund and then chase the breakers for the money owed if a reasonable solution is not offered. But I am very upset about this.

I will update this listing on any updates. But very disappointed and wont be using them again.
Title: Re: Really not impressed with a particular breakers.
Post by: cem_devecioglu on 08 August 2011, 23:02:26
some soft grade polish with cotton can clear those traces quickly.. :y
Title: Re: Really not impressed with a particular breakers.
Post by: millwall on 08 August 2011, 23:51:55
Quote
i would be sending that back quick smart   :y
agreed :y
Title: Re: Really not impressed with a particular breakers.
Post by: Stallion on 09 August 2011, 03:24:55
Quote
Quote
Please tell me your car isn't Z157 Star Silver??? You could of bought a bootlid complete with elite/MV6 pro-drive spoiler off me for less than you paid for that rubbish!!  :'(

Unlucky for me no my car isn't Z157 it is Z147 lol. And I have just bought an Elite lip spoiler for £16 including delivery from ebay in Z147 Colour. I love a bargain lol.

The boot lid in the pictures is going to be cleaned up as I have had a few people give me some suggestions on how to undo what the breakers did when packaging it.

I have sent an email asking what they propose to do about this. And my friend who used there credit card to buy it for me is going to use the credit card protection scheme where they will give him a full refund and then chase the breakers for the money owed if a reasonable solution is not offered. But I am very upset about this.

I will update this listing on any updates. But very disappointed and wont be using them again.

Its a still headache you coudve done without if they sent it out with a bit more CARE!!  >:(
Title: Re: Really not impressed with a particular breakers.
Post by: dad1uk on 09 August 2011, 07:41:17
I think I would be asking for a refund, and returning the boot - Surely there must be another one about?
Title: Re: Really not impressed with a particular breakers.
Post by: car-nut on 09 August 2011, 11:00:21
I am really not Happy, I have had to put to of the pictures into to my paint programme to put red circles over the obvious damage, Jason at Johnsons Vauxhall Spares is refusing to do anything about it at the moment. And I have spent the morning fighting with the sticky crap all over the bootlid that is going to take me several days to get rid of. Once my friend is back from the day out with his kids I will be telling him to phone his credit card company and do a charge back to get a full refund.  I have bought things from other breakers in the past that haven't been as described and as soon as I have sent a photo to show what was wrong with the item they have always said, return it for a full refund at their expense or offered me a partial refund.

For me to return the bootlid it will cost me £60 by courier plus the packaging as the breakers are over 150 miles away from me and the boot lid cost £69. I would be happy to take 50% discount and sort the lid out myself but am disgusted at the way this is being handled. I was even very very nice about the problems with the bootlid and feel like they don't give a damn as they have already got the money!  :o :o >:( >:( >:(

Now I have to go and repair my next door neighbours Corsa.  :( Although the repair means easy money for me!  :) But I am still charging more than 50% less than the cheapest quote he got for his clutch fault.
Title: Re: Really not impressed with a particular breakers.
Post by: Osprey on 09 August 2011, 16:37:02
Google
de solv it sticky stuff remover
 - as used by London Underground to get sticky labels off their precious adverts.  Under a fiver and removes all sorts of stuff really quickly.  Citrus oil based so won't harm the paint. 
 :y

That's if you decide to keep the boot lid. 

Title: Re: Really not impressed with a particular breakers.
Post by: cem_devecioglu on 09 August 2011, 18:10:27
Quote
Google
de solv it sticky stuff remover
 - as used by London Underground to get sticky labels off their precious adverts.  Under a fiver and removes all sorts of stuff really quickly.  Citrus oil based so won't harm the paint. 
 :y

That's if you decide to keep the boot lid. 


or water added G3..
Title: Re: Really not impressed with a particular breakers.
Post by: car-nut on 09 August 2011, 19:06:52
Thank you for all the suggestions. I am keeping the bootlid, but hows this for unprofessional behaviour, they are denying it is damaged and simply said that a bit of petrol would take the sticky off. So I added red circles to point out the obvious damage, scratches and rust and now they are ignoring me completely! I am very very angry.  >:(

And to top it off this flaimin corsa clutch is really peeing me off as no where today that I went to in the 59 miles I drove have M7 Nuts!!! GRRRRRRRRRRRRRRRRRRRRRRRRR

So I am going to try the bike shops tomorrow.
Title: Re: Really not impressed with a particular breakers.
Post by: sotmh on 09 August 2011, 21:28:30
I am also not impressed with a scrap yard near by the North Circular in NE London. I originally went to get a head to replace my origianal qhich was damaged after overheating.  It was not ready as not all the work was done, however I gave them £50 deposit and my telephone number to contact me once work was done.  I did not receive a call after some time.  JI contacted them to cancel after deciding to get my own head sorted bhut informed them i would need a radiator and fan to replace ones on the car a nd said I still had receipt for head and if I can use it which I was told I could if I still had it.

When it came time for me to get rad and fan, although quite some time later I was told by owner they were not going to accept it because of time lapse and when I tried to explain, I was not beleived and all sorts of reasons were given why they will not accept it :(.  When i countered with points of my own he insinuated he would throw me out and also became abusive demanded I buy the head he said he still had and decided to call the police. >:( >:( >:( >:(

Needless to say I really felt like bringing a such a s*** storm to his door whereby he will never do that to anyone again as it transpired other customers have experienced the same thing from him. >:( >:( >:( >:(

The things people would do to customers who could also recommend them. 
Title: Re: Really not impressed with a particular breakers.
Post by: car-nut on 09 August 2011, 21:47:30
Quote
I am also not impressed with a scrap yard near by the North Circular in NE London. I originally went to get a head to replace my origianal qhich was damaged after overheating.  It was not ready as not all the work was done, however I gave them £50 deposit and my telephone number to contact me once work was done.  I did not receive a call after some time.  JI contacted them to cancel after deciding to get my own head sorted bhut informed them i would need a radiator and fan to replace ones on the car a nd said I still had receipt for head and if I can use it which I was told I could if I still had it.

When it came time for me to get rad and fan, although quite some time later I was told by owner they were not going to accept it because of time lapse and when I tried to explain, I was not beleived and all sorts of reasons were given why they will not accept it :(.  When i countered with points of my own he insinuated he would throw me out and also became abusive demanded I buy the head he said he still had and decided to call the police. >:( >:( >:( >:(

Needless to say I really felt like bringing a such a s*** storm to his door whereby he will never do that to anyone again as it transpired other customers have experienced the same thing from him. >:( >:( >:( >:(

The things people would do to customers who could also recommend them. 

What's the name of the company?

If you paid by credit card you can do a charge back. You need to phone your credit card company to do this.
Title: Re: Really not impressed with a particular breakers.
Post by: sotmh on 09 August 2011, 22:14:31
I unfortunalely paid cash. 

I wondered if it was ok to name company (name and shame), but not sure about forum policy and any legal implicationst , but if ok I will do so
Title: Re: Really not impressed with a particular breakers.
Post by: car-nut on 10 August 2011, 12:26:17
I named the breakers I used and am still in a dispute with.
Title: Re: Really not impressed with a particular breakers.
Post by: cam2502 on 10 August 2011, 19:22:22
What a F.....g mess!!!!
 i'd be furious if they'd sent me that. noted the breakers yard on the tape, WONT be using them for anything!
Title: Re: Really not impressed with a particular breakers.
Post by: car-nut on 10 August 2011, 21:50:38
I didn't order it through breakeryard tho lol

After getting 60% of the sticky stuff of using Autoglym Glass Polish I found 1 light has 2 cracks in it that was covered up by the tape and found paint damage where it looks like someone took a bit of sandpaper to where it appears that some sort of sticker was.

This boot lid is proving to be extremely hard work. But it will end up being a FREEBIE. After my mate does a charge back through his credit card company. So it is going to Johnsons Vauxhall Spares at a loss and me at a gain as the lid will be brought back up to scratch.

I will add photo's of the hard work I have done to get the lid cleaned up. Will Definitely have it finished tomorrow.
Title: Re: Really not impressed with a particular breakers.
Post by: sotmh on 10 August 2011, 22:52:14
I named the breakers I used and am still in a dispute with

Lee valley Motors
Title: Re: Really not impressed with a particular breakers.
Post by: car-nut on 10 August 2011, 23:54:58
Another one to add to the list and avoid lol.  Thanks for making everyone aware.  I will upload a copy of the Chargeback law information as it turns out I didn't realize it doesn't only cover credit cards but it also covers debit cards for purchases upto 120 days after you have the product in your hand!
Title: Re: Really not impressed with a particular breakers.
Post by: car-nut on 10 August 2011, 23:58:42
I finished cleaning the bootlid up! I am rather proud of myself too lol And have also included more pictures of damage I found aswell.

(http://i1135.photobucket.com/albums/m624/crowej1/Omega/10-08-2011011-1.jpg)
(http://i1135.photobucket.com/albums/m624/crowej1/Omega/10-08-2011012-1.jpg)
(http://i1135.photobucket.com/albums/m624/crowej1/Omega/10-08-2011010-1.jpg)
(http://i1135.photobucket.com/albums/m624/crowej1/Omega/10-08-2011009-1.jpg)
(http://i1135.photobucket.com/albums/m624/crowej1/Omega/10-08-2011008.jpg)
(http://i1135.photobucket.com/albums/m624/crowej1/Omega/10-08-2011007.jpg)

Luckily some of the paintwork damage on the edge of the boot where the MV6 spoiler goes will be covered up as I have got an MV6 Spoiler in the right colour due any day. Bought through Ebay not a dismantler so hopefully no issues with it lol
Title: Re: Really not impressed with a particular breakers.
Post by: Oh on 11 August 2011, 04:51:31
Wow. I would've been beyond angry with that shit, you did a hell of a job getting rid of all that left over adhesive. Good luck hopefully things turn around for you with all the bad luck you've been having.
Title: Re: Really not impressed with a particular breakers.
Post by: sotmh on 11 August 2011, 10:28:17
Excellent bit of work there :y
Title: Re: Really not impressed with a particular breakers.
Post by: car-nut on 11 August 2011, 13:28:17
Spoiler arrived, DAMAGED! I am probably going to have to repsray it to make it good. Atleast it was cheap, and it is a prodrive spoiler.
Title: Re: Really not impressed with a particular breakers.
Post by: car-nut on 11 August 2011, 18:24:39
I went back to the bootlid today and saw in a different light more sticky stuff that was hard to see. SonI got my colour specific polish out and did the job properly.

Even my dogs can see themselves in it now  ;D ;D ;D

(http://i1135.photobucket.com/albums/m624/crowej1/Omega/11-08-2011035.jpg)
(http://[img]http://i1135.photobucket.com/albums/m624/crowej1/Omega/11-08-2011014.jpg)[/img]
(http://i1135.photobucket.com/albums/m624/crowej1/Omega/11-08-2011013.jpg)
(http://i1135.photobucket.com/albums/m624/crowej1/Omega/11-08-2011012.jpg)
(http://i1135.photobucket.com/albums/m624/crowej1/Omega/11-08-2011011.jpg)
(http://i1135.photobucket.com/albums/m624/crowej1/Omega/11-08-2011010.jpg)
(http://i1135.photobucket.com/albums/m624/crowej1/Omega/11-08-2011009.jpg)
(http://i1135.photobucket.com/albums/m624/crowej1/Omega/11-08-2011008.jpg)
(http://i1135.photobucket.com/albums/m624/crowej1/Omega/11-08-2011007.jpg)
(http://i1135.photobucket.com/albums/m624/crowej1/Omega/11-08-2011006.jpg)
(http://i1135.photobucket.com/albums/m624/crowej1/Omega/11-08-2011005.jpg)
(http://i1135.photobucket.com/albums/m624/crowej1/Omega/11-08-2011002.jpg)
(http://i1135.photobucket.com/albums/m624/crowej1/Omega/11-08-2011001.jpg)
(http://i1135.photobucket.com/albums/m624/crowej1/Omega/11-08-2011003.jpg)

I have lots more pictures to add bit getting bored adding them  ;D ;D ;D ;D ;D ;D
Title: Re: Really not impressed with a particular breakers.
Post by: TheBoy on 11 August 2011, 19:48:18
Hmmm, if trying to persue under the CCA,

a) I think it only covers new goods.
b) I would have left the item as-is, as there might be a requirement to send an inspector out.


Most CC company helpdesks don't really understand chargebacks, so don't assume because the helpdesk has suggested that, that it will happen. They jut raise the case, and another (faceless, uncontactable) department will take over.



The CCA fits in well with SoGA, in that the goods need to be reasonably fit for purpose, and reasonably as described.  You need, as a minimum, written proof that the item was described as perfect and unblemished, as its not unreasonable to assume a 10yr old, 2nd hand car part might  have degraded finish.


The CCA only covers goods/services bought with credit. There are other (generally lesser) protections in place for other scenarios.
Title: Re: Really not impressed with a particular breakers.
Post by: car-nut on 11 August 2011, 20:38:10
Quote
Hmmm, if trying to persue under the CCA,

a) I think it only covers new goods.
b) I would have left the item as-is, as there might be a requirement to send an inspector out.


Most CC company helpdesks don't really understand chargebacks, so don't assume because the helpdesk has suggested that, that it will happen. They jut raise the case, and another (faceless, uncontactable) department will take over.



The CCA fits in well with SoGA, in that the goods need to be reasonably fit for purpose, and reasonably as described.  You need, as a minimum, written proof that the item was described as perfect and unblemished, as its not unreasonable to assume a 10yr old, 2nd hand car part might  have degraded finish.


The CCA only covers goods/services bought with credit. There are other (generally lesser) protections in place for other scenarios.

Chargeback is an option that all Debit and Credit Card companies have the choice of opting into and covers all purchases made by credit or debit card, weather the item is new or used. But they will only use this option if you have tried to resolve the problem ammicably for items under £100.

This is not law. But what you are describing is Credit Consumer Act section 75 which is not chargeback but for purchases over £100 makes your Debit or Credit Card provider fully liable for both new and used products which is the law side.

I am having to use chargeback which the credit card company used for this transaction openly offers.

I don't know if they will send an inspector out or not but I have taken plenty of photo's and if needed can prove that the bootlid I bought isn't one off my car due to the different damage being one big long dent that I have a photo of that I took the day I got the car lol. And I have kept all emails sent and received showing I tried to resolve the issue.
Title: Re: Really not impressed with a particular breakers.
Post by: TheBoy on 12 August 2011, 14:38:58
Quote
Quote
Hmmm, if trying to persue under the CCA,

a) I think it only covers new goods.
b) I would have left the item as-is, as there might be a requirement to send an inspector out.


Most CC company helpdesks don't really understand chargebacks, so don't assume because the helpdesk has suggested that, that it will happen. They jut raise the case, and another (faceless, uncontactable) department will take over.



The CCA fits in well with SoGA, in that the goods need to be reasonably fit for purpose, and reasonably as described.  You need, as a minimum, written proof that the item was described as perfect and unblemished, as its not unreasonable to assume a 10yr old, 2nd hand car part might  have degraded finish.


The CCA only covers goods/services bought with credit. There are other (generally lesser) protections in place for other scenarios.

Chargeback is an option that all Debit and Credit Card companies have the choice of opting into and covers all purchases made by credit or debit card, weather the item is new or used. But they will only use this option if you have tried to resolve the problem ammicably for items under £100.

This is not law. But what you are describing is Credit Consumer Act section 75 which is not chargeback but for purchases over £100 makes your Debit or Credit Card provider fully liable for both new and used products which is the law side.

I am having to use chargeback which the credit card company used for this transaction openly offers.

I don't know if they will send an inspector out or not but I have taken plenty of photo's and if needed can prove that the bootlid I bought isn't one off my car due to the different damage being one big long dent that I have a photo of that I took the day I got the car lol. And I have kept all emails sent and received showing I tried to resolve the issue.
Chargeback covers a multitude of sins that the clearing houses can use to resolve issues.  However, CCA is the only one that legally gives you the protection should the need arise.  Most banks offer an insurance scheme for other payment options, but this is not covered by CCA.

The fact that the boot is now in fit-for-purpose with just a bit of cleaning does make me fear this could easily go against you. To be honest, unless it is a cut and dry case, decissions tend to fall in the favour of the retailer, due to the shear number of customers trying it on.
Title: Re: Really not impressed with a particular breakers.
Post by: car-nut on 12 August 2011, 15:15:10
The bootlid is still not as described, I have it in writing from the seller when I was looking to buy the product that there is NO MARKS but there are tons of scratches and 2 lots of rust which will have to be treated and the light has a big V shape crack in it. So fingers crossed. As I am still going to have to buy another light and do something else with the paintwork even though I spent 2 days and evenings scrubbing this bootlid at a cost of £16 with the products I had to use to get the sticky stuff off.
Title: Re: Really not impressed with a particular breakers.
Post by: car-nut on 28 August 2011, 21:05:42
Update on the whole situation, been arguing with the breakers again to give them a 4th chance to rectify the situation and they have chosen the hard way, so I did some digging legally and found that Johnsons Vauxhall Spares LTD are NOT a registered company on the Companies House database, which mean they are trading ILLEGALLY so do not trade with them in any way. And the credit card company are now investigating the Chargeback Claim and will be getting a kick up the backside on Tuesday for the claim.
Title: Re: Really not impressed with a particular breakers.
Post by: RobG on 28 August 2011, 21:10:21
Should have bought my perfect one complete with spoiler & lights for the price offered to you. You kept trying to beat the price down now you`re in a worse situation. Hey ho, live & learn :y
Title: Re: Really not impressed with a particular breakers.
Post by: car-nut on 28 August 2011, 21:13:16
Quote
Should have bought my perfect one complete with spoiler & lights for the price offered to you. You kept trying to beat the price down now you`re in a worse situation. Hey ho, live & learn :y

I know, I learn't a very harsh lesson, although did try to buy it off you before I bought this one and found out it was too late as you had fitted it to yours  :'(

I am happy with my new lid and spoiler but not happy about how much effort it took to get it to the condition it is in now.

Good thing I am handy with paint tho lol
Title: Re: Really not impressed with a particular breakers.
Post by: VXL V6 on 28 August 2011, 21:15:38
Johnsons spares & Salvage are a limited company as are Johnsons.

I think you may find they are operating an umberella company.
Title: Re: Really not impressed with a particular breakers.
Post by: car-nut on 28 August 2011, 21:18:05
I have sent an enquiry to Companies House as I have tried all different variations and have checked all the addresses for ALL companies registered with the name Johnsons in which took me flipping ages. And none even come close to the address or near the location of this breakers.