Omega Owners Forum
Chat Area => General Car Chat => Topic started by: pscocoa on 19 September 2011, 19:21:40
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I posted about a year ago regarding my son's Audi A3 S-line 2.0 diesel auto and the Audi people dragging their feet over his jerky gearbox fix. After weeks of them attempting software mods and ecu changes (during which time they gave him an A5 as a loner) - they finally fitted a new DSG gearbox.
Several months on they have now decided that the engine performance problems are due to requiring a new cylinder head - now waiting for Audi to approve (it is still under extended warranty). He now has A4 3.0 diesel as a loner. The reported cost of the cylinder head repair (for account of Audi) is £2500 and the gearbox would have been around £4k I think.
This is 2007 car with 40000 miles on - has he just been unlucky I wonder??
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I posted about a year ago regarding my son's Audi A3 S-line 2.0 diesel auto and the Audi people dragging their feet over his jerky gearbox fix. After weeks of them attempting software mods and ecu changes (during which time they gave him an A5 as a loner) - they finally fitted a new DSG gearbox.
Several months on they have now decided that the engine performance problems are due to requiring a new cylinder head - now waiting for Audi to approve (it is still under extended warranty). He now has A4 3.0 diesel as a loner. The reported cost of the cylinder head repair (for account of Audi) is £2500 and the gearbox would have been around £4k I think.
This is 2007 car with 40000 miles on - has he just been unlucky I wonder??
Problems with the jerky changes are well documented on the VAG forums but I would say that he was unlucky with the cylinder head problem.
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Not uncommon on the 2.0 diesel which is proving to be no where near as good or reliable as the previous 1.9 PD.
This VAG reliabilty is a bit of a myth these days (or good marketing!)
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I posted about a year ago regarding my son's Audi A3 S-line 2.0 diesel auto and the Audi people dragging their feet over his jerky gearbox fix. After weeks of them attempting software mods and ecu changes (during which time they gave him an A5 as a loner) - they finally fitted a new DSG gearbox.
Several months on they have now decided that the engine performance problems are due to requiring a new cylinder head - now waiting for Audi to approve (it is still under extended warranty). He now has A4 3.0 diesel as a loner. The reported cost of the cylinder head repair (for account of Audi) is £2500 and the gearbox would have been around £4k I think.
This is 2007 car with 40000 miles on - has he just been unlucky I wonder??
Problems with the jerky changes are well documented on the VAG forums but I would say that he was unlucky with the cylinder head problem.
lol!!! ;D ;D ;D
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I hear problems with Audi suspension joints as well. Something of a nightmare even...?
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Q: Whats the difference between an A3 and a Golf??
A: About £3,000
Boom boom
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I posted about a year ago regarding my son's Audi A3 S-line 2.0 diesel auto and the Audi people dragging their feet over his jerky gearbox fix. After weeks of them attempting software mods and ecu changes (during which time they gave him an A5 as a loner) - they finally fitted a new DSG gearbox.
Several months on they have now decided that the engine performance problems are due to requiring a new cylinder head - now waiting for Audi to approve (it is still under extended warranty). He now has A4 3.0 diesel as a loner. The reported cost of the cylinder head repair (for account of Audi) is £2500 and the gearbox would have been around £4k I think.
This is 2007 car with 40000 miles on - has he just been unlucky I wonder??
Problems with the jerky changes are well documented on the VAG forums but I would say that he was unlucky with the cylinder head problem.
lol!!! ;D ;D ;D
you got a dirty mind Webby :D ;D ;D
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I posted about a year ago regarding my son's Audi A3 S-line 2.0 diesel auto and the Audi people dragging their feet over his jerky gearbox fix. After weeks of them attempting software mods and ecu changes (during which time they gave him an A5 as a loner) - they finally fitted a new DSG gearbox.
Several months on they have now decided that the engine performance problems are due to requiring a new cylinder head - now waiting for Audi to approve (it is still under extended warranty). He now has A4 3.0 diesel as a loner. The reported cost of the cylinder head repair (for account of Audi) is £2500 and the gearbox would have been around £4k I think.
This is 2007 car with 40000 miles on - has he just been unlucky I wonder??
Problems with the jerky changes are well documented on the VAG forums but I would say that he was unlucky with the cylinder head problem.
lol!!! ;D ;D ;D
you got a dirty mind Webby :D ;D ;D
i do try my best mate ;D ;D ;D ;D
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Not uncommon on the 2.0 diesel which is proving to be no where near as good or reliable as the previous 1.9 PD.
This VAG reliabilty is a bit of a myth these days (or good marketing!)
i think it as been a myth for a while i am going back 5 years ago a 1.9 diesel octiva with 10.000 miles on the clock (9 months old) needing a brand new gear box not same money as audi but same manual box :y
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I had a 53 plate A4 in last week,298000 miles and running really well on original engine,gearbox and clutch so they aren't all bad :y
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I had a 53 plate A4 in last week,298000 miles and running really well on original engine,gearbox and clutch so they aren't all bad :y
Yours might have a good serviced life!! which made the difference..
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It would have been the 1.9 and not the 2.0 as well!
The front suspension bushes would have been shot to shite though (or on its third or fourth set!)
Here's one that always makes me laugh:
Omega ABS repair: around £100 to repair
Audi ABS repair: around £230 to repair
There the same unit! ;D
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It would have been the 1.9 and not the 2.0 as well!
The front suspension bushes would have been shot to shite though (or on its third or fourth set!)
Here's one that always makes me laugh:
Omega ABS repair: around £100 to repair
Audi ABS repair: around £230 to repair
There the same unit! ;D
That was why I had it in ;D ;D
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I had a 53 plate A4 in last week,298000 miles and running really well on original engine,gearbox and clutch so they aren't all bad :y
Yours might have a good serviced life!! which made the difference..
Yes, it has been well serviced,I have looked after it since 150k and the owner agreed to dump the long life servicing and do it every 10k instead which I am sure has helped
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I had a 53 plate A4 in last week,298000 miles and running really well on original engine,gearbox and clutch so they aren't all bad :y
Yours might have a good serviced life!! which made the difference..
Yes, it has been well serviced,I have looked after it since 150k and the owner agreed to dump the long life servicing and do it every 10k instead which I am sure has helped
thats what it is definitely :y! You would rarely see audi drivers take that route, their wallet is already half empty just because theyre driving a AUDI!! ;D ;D :y
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the missus has a A3 1.6tdi
stop/start it has had a egr and oil feed and return pipes changed under warranty ,its only 1 year old :o
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My mate is an independant mechanic, and he recons he has more problems with newish VAG cars than anything else! :-/
IIRC Merc went the same way a few years ago. Someone high up decided they were over-engineering their cars, so did a bit of cost saving and the reliability went south in a big way!! ::)
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have you noticed how the A3 looks quite like an N reg Astra ?. OK the audi is not as streamlined at the front, but ......
Ken
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This issue with my son's car (A3) continues - they have given him a loner of an 11 plate A4 3.0 diesel - new cylinder head fitted now but they will not release the car as it is sluggish and not starting well. Looking to give him an extra year's warranty or swap out but price offered is crap. It has been in Audi for weeks now tthis year as well as weeks last year re gearbox problem.
I bet turbo boost has failed
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A3 Still at Audi - he still has A4 V6 - now in 7th week of this spell in dealership - now it won't start well from cold so they are messing with glo plugs. Unbelievable but he is putting 800 miles per week (some weeks) on their loaner so that is a small result I suppose.
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Get Tb down there with vag com, he'll sort it. ;D
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Get Tb down there with vag com, he'll sort it. ;D
Sod VAGCOM, I'll take Sammy - win-win ;)
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A3 is still at Audi - he was given A4 loan car with 5300 miles on clock it is now 9300.
They phoned today to say they think it is the EGR valve and will fit a new one - hope to have it ready for weekend.
How can an EGR fault take so long to be detected?
This is madness.
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How can an EGR fault take so long to be detected?
This is madness.
They are stupid, thus rely on what computer says. Suspect the computer say nothing, thus in a replace and hope mindset...
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They(dealers) don't usually use diagnostic computer ime, even though its sat there doing nout, as they know everything already. Oh, yes new gear box, ah, cylinder head then, er change ecu, no...? hmm, where's the diagnostic computer. (sigh)
Then after all that you've got to get passed "interpreting" the computer info.
Gone are the days of the skilled mechanic. Although there are a few about still. :)
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vorsprung sloppyfit technik
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The frightening stories of VAG DSG auto boxes continue then. 'trouble is that almost all makes are heading to that sort of over-complex automatic as they pursue better CO2 figures. And the alternative is a SIX-speed manual now; you'd get less exercise walking! >:(
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Update - they fitted EGR valve last friday and rang to say it started (hip hip hooray).
They were to try it Monday morning and report back but all has gone quiet since.
Son still has the loan A4 and even the service light has now come on on this.
I do not know what to say - how can you operate a business like this? The Audi UK margins must be huge.
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I know why Audi drivers drive like they do now. They are either trying to get the most out of it before it breaks again - or it's someone else's car. ;)
Does sound like a total farce, though. How long has this be going on? Must be a year by now?
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Gear box fiasco last year was about 3 months off road and he had the A5 as a loan car.
Various issues again about 3 months this year continuously off road - may be more - have lost track.
Next week he will need a replacement car for the replacement car as service light is on the A4 now.
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Gear box fiasco last year was about 3 months off road and he had the A5 as a loan car.
Various issues again about 3 months this year continuously off road - may be more - have lost track.
Next week he will need a replacement car for the replacement car as service light is on the A4 now.
...time to bang the desk.
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Well, on the bright side.. If they do manage to fix it, when he decides to sell it it'll have a nice low mileage. :y
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Gear box fiasco last year was about 3 months off road and he had the A5 as a loan car.
Various issues again about 3 months this year continuously off road - may be more - have lost track.
Next week he will need a replacement car for the replacement car as service light is on the A4 now.
...time to bang the desk.
Told him to keep his powder dry on banging the desk front. He has use of a great car - A4 3.0L, he is whacking quite a few miles on it, it is up to Audi to come back to him so use the replacement car for as long as possible in my view. If and when he gets A3 back, then the fun can start on extended warranties etc. Whether he wll ever trust the car again is doubtful and Audi need to recognise this.
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Another week on and no change. They apparently have called Audi technicians in from somewhere else but they cannot cure poor starting from cold.
On Vectras there was a long running thread on a software fault on an ecu which effectively gave the parameters for cold start - there was a field remedy whch read as follows:
"Field Remedy: 1579
Subject:Engine - Bad cold start behaviour Models:Engines:Option:Vectra-C 2002...2003Y20DTHNoneComplaint:Bad cold start behaviour especially between +5 and +9°C coolant temperature.Cause:Problem caused by Software deviation.Production:Production implementation pending, details will be communicated upon availability.
Remedy:
In case of customer complaint reprogram with new software (decrease of cold start injection amount and modified preheat phase timing).Available with TIS-CD 40, April 2003.Functional Group:J - Engine Complaint Group:13 - No/Poor Function Trouble Code:None "
God knows what Audi are doing - they have told him to keep driving the loan car (A4 V6)
with the service light on. He has now done 6000 miles in the loaner.
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You really wouldn't have thought it'd be rocket science getting a car to start in the mornings these days. ::)
We managed it easily enough with mechanical injection, carbs, bits of rag moistened with fuel in the intake manifold, etc. ;D.
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As we go into the holiday break - Audi have not been in touch at all and so A3 is still with them (as far as we know)- Audi A4 loaner still in use by my son and I just said to him - say nothing and put the miles on their car. As said before - this is totally bizarre.
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You really wouldn't have thought it'd be rocket science getting a car to start in the mornings these days. ::)
We managed it easily enough with mechanical injection, carbs, bits of rag moistened with fuel in the intake manifold, etc. ;D.
My sister-in-law used to have a Golf TD, that developed a cold start issue, ie if the temp was 5C or colder it wouldnt start. The VW dealer they took it to couldnt find out what was wrong with it, so they sold it ::)
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As we go into the holiday break - Audi have not been in touch at all and so A3 is still with them (as far as we know)- Audi A4 loaner still in use by my son and I just said to him - say nothing and put the miles on their car. As said before - this is totally bizarre.
I'd be surprised if Audi are still 'playing' with it after all this time......they've more than likely taken it to a diesel specialist....to tell them whats wrong with it :-\
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Update on the situation re son's A3 - Audi phoned today for first time in several weeks to say they can still not cure the problem with the A3 - every technical resource in UK has been exhausted and the matter has now been referred to Germany - engine compression seems to be the problem and only thing they can think of at present is a new engine to be fitted.
They are taking back the A4 loan car as it needs servicing and the offset driving position is proving uncomfortable and probably replacing with A6.
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Sometimes the simplest terms convey the most meaning and, with that in mind, the only thing I can say at the moment is - Far Canal! :(
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Who's to say the replacement engine doesn't develope the same fault as the original? Bit disconcerting when even audi can't diagnose the fault and resort to 'ah sod it lets put a new engine in'. Vorsprung durch fail imo
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Its difficult to understand why an engine which has had a measured low compression has not been changed before......
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Apparently Audi Germany has sent new engine ecu software to our UK dealer yesterday and dealer here phoned to say it seems to have solved the poor starting problem. They will keep car until Monday night to test properly.
I just cannot believe the whole process that has taken place on this - clearly the whole testing/[problem analysis regime is defective in this country - does this mean that there is some sort of fix for this problematic 2 litre diesel engine which is not common knowledge in UK. Doesn't add up.
Amyway see what next week brings
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Apparently Audi Germany has sent new engine ecu software to our UK dealer yesterday and dealer here phoned to say it seems to have solved the poor starting problem. They will keep car until Monday night to test properly.
I just cannot believe the whole process that has taken place on this - clearly the whole testing/[problem analysis regime is defective in this country - does this mean that there is some sort of fix for this problematic 2 litre diesel engine which is not common knowledge in UK. Doesn't add up.
Amyway see what next week brings
clearly the whole testing/[problem analysis regime is defective in this country
Along with many other things PS - but I certainly agree on this point.
The ability for people to investigate a problem, think of potential solutions and extrapolate their findings into a workable fix for it seems to have been relegated to a very distant point on the league table of practical good sense.
Of course it doesn’t help (in this case) as there seem to be few true mechanics remaining at large in that murky world now that the majority of the wildlife in car workshops seem to be little more than fitters possessing the skill to change parts like for like but bereft of any nous to actually repair anything than can be fixed rather than replaced.
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Apparently Audi Germany has sent new engine ecu software to our UK dealer yesterday and dealer here phoned to say it seems to have solved the poor starting problem. They will keep car until Monday night to test properly.
The fact that they are alternating between "engine has no compression" and "needs a firmware update" doesn't instil a lot of confidence. Regardless of whether they understand the electronic systems, the engine compression is either OK or it's not. What sort of mechanic can't test it and decide once and for all? ::)
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Apparently Audi Germany has sent new engine ecu software to our UK dealer yesterday and dealer here phoned to say it seems to have solved the poor starting problem. They will keep car until Monday night to test properly.
The fact that they are alternating between "engine has no compression" and "needs a firmware update" doesn't instil a lot of confidence. Regardless of whether they understand the electronic systems, the engine compression is either OK or it's not. What sort of mechanic can't test it and decide once and for all? ::)
True enough,after all it aint rocket science to take readings off a gauge is it ???
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Along with many other things PS - but I certainly agree on this point.
The ability for people to investigate a problem, think of potential solutions and extrapolate their findings into a workable fix for it seems to have been relegated to a very distant point on the league table of practical good sense.
Of course it doesn’t help (in this case) as there seem to be few true mechanics remaining at large in that murky world now that the majority of the wildlife in car workshops seem to be little more than fitters possessing the skill to change parts like for like but bereft of any nous to actually repair anything than can be fixed rather than replaced.
It's down to how people are trained and the backup they receive too, IMHO. In the company I work for (another German high-tech company, as it happens) we have a group of technicians who, 10-15 years ago, were working on complex electronic systems at component level. They were able to diagnose a problem down to this level, get the soldering iron out, replace the defective component, and make the customer happy.
The literature they were given was a service manual containing a schematic of every module inside the device with a brief description of how it works and how to test / calibrate it. The rest was down to them.
Nowadays, for various reasons, many faults can't be repaired at that level any more, so swapping larger modules is the best way to effect most repairs.
They now get a manual stating that they run a piece of software, which tells them which module is breaked. It includes big colour pictures of the module and precisely how to remove a couple of screws and lift it out of the instrument so they don't get confused. It reminds them to wash their hands after going for a pee, not to eat yellow snow, etc.
As soon as there's a problem that the guy who wrote the service manual / software didn't anticipate, swapping modules at random is the only solution whereas, if there was still detailed information available, a decent technician could work through the problem and resolve it, even if it amounted to swapping a module at the end of the day.
The point I'm making is that, if you treat service technicians as idiots, that is exactly what they will eventually become, unfortunately.
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It's down to how people are trained and the backup they receive too, IMHO. In the company I work for (another German high-tech company, as it happens) we have a group of technicians who, 10-15 years ago, were working on complex electronic systems at component level. They were able to diagnose a problem down to this level, get the soldering iron out, replace the defective component, and make the customer happy//.......
.....//The point I'm making is that, if you treat service technicians as idiots, that is exactly what they will eventually become, unfortunately.
Yes, I think it's fair to say that things now have a habit of being arse about faced in this technologically advanced world we inhabit. :(
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You also have to recognise the reality of the capability of the mechanics in the first place.
The basics of the internal combustion engine have not changed and using the basics of operation, most faults can be understood, diagnosed and fixed effectively.
The belief that a mechanic can be somebody with no qualifiications sadly does not cut it anymore as you need to be pretty computer literate and have a good grasp of maths.
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Hmmm, clearly there is a failing we are all aware of at Dealers and elsewhere. Qualifications may help initially, but I'm sure we have also encountered incompetence from the highly qualified, and conversely the opposite from fully competent individuals with no exams worthy of the name.
As Kevin suggests, adding no support to the unqualified AND incompetent gives a mix of distane and miss trust throughout the business, which is all the customer will experience, as we know.
Economics in larger company's leave no room for profit these days either. Bottom line staff, top level hourly rates in a dealer sales network planet wide, and they STILL can't make any money. >:( (referring to G.M's bail out not so long ago)
Seems to me anyway....
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Never mind waiting for next week - Audi advised just now it is still not starting properly.
I have just been down to see the car - whilst the problem is apparently much improved they are not happy with the starting from cold - I doubt if I had not known their concerns I would have attached any importance to the fact it turns over a few times before it starts - but they seem adamant it is not right.
The focus is on fuel pressure - it has had new lift pump, injectors, ECR valve, glo plugs, cylinder head, and they are now looking at temperature sensors again. All fuel services, lines have been checked and cleaned - dealer wants to change engine ECU but Audi will not approve.
I wonder if it a factor that they are not driving car more than 2 or 3 miles when testing given it has been there since September.
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Never mind waiting for next week - Audi advised just now it is still not starting properly.
I have just been down to see the car - whilst the problem is apparently much improved they are not happy with the starting from cold - I doubt if I had not known their concerns I would have attached any importance to the fact it turns over a few times before it starts - but they seem adamant it is not right.
The focus is on fuel pressure - it has had new lift pump, injectors, ECR valve, glo plugs, cylinder head, and they are now looking at temperature sensors again. All fuel services, lines have been checked and cleaned - dealer wants to change engine ECU but Audi will not approve.
I wonder if it a factor that they are not driving car more than 2 or 3 miles when testing given it has been there since September.
IMHO it would certainly benefit from a good spanking ::)
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As would the so called mechanics who have been working on it. ::) ;D
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Under US law this car would now be classed as a 'lemon' and you'd have the right to get your money back/have an entire new car :y
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Under US law this car would now be classed as a 'lemon' and you'd have the right to get your money back/have an entire new car :y
If Audi had any grace/good manners they would be doing the same.
A couple of years ago my father bought a Seat Altea as an ex-Demo, 9 month old car. It was actually the Area Manager's car and was very well specced. Unfortunately it had to visit the dealer on a weekly basis for the first 8 weeks of his ownership for a recurring fault so he told them (and the HP company) that it was unfit for purpose and that he would return the vehicle for a full refund. Within 24 hours of him informing them of this the area sales manager called and offered him a brand new replacement at no extra charge... Strangely enough he accepted after discussions with me ::) I pointed out that they were basically offering him a Brand new vehicle at the price of a 2nd hand one, taking the biggest hit of depreciation :y
Basically I think Audi should be looking at the same deal, replacing it with a new one, but I doubt that'll happen ::)
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Under US law this car would now be classed as a 'lemon' and you'd have the right to get your money back/have an entire new car :y
If Audi had any grace/good manners they would be doing the same.
A couple of years ago my father bought a Seat Altea as an ex-Demo, 9 month old car. It was actually the Area Manager's car and was very well specced. Unfortunately it had to visit the dealer on a weekly basis for the first 8 weeks of his ownership for a recurring fault so he told them (and the HP company) that it was unfit for purpose and that he would return the vehicle for a full refund. Within 24 hours of him informing them of this the area sales manager called and offered him a brand new replacement at no extra charge... Strangely enough he accepted after discussions with me ::) I pointed out that they were basically offering him a Brand new vehicle at the price of a 2nd hand one, taking the biggest hit of depreciation :y
Basically I think Audi should be looking at the same deal, replacing it with a new one, but I doubt that'll happen ::)
I think this has to be the strategy - thanks.
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Under US law this car would now be classed as a 'lemon' and you'd have the right to get your money back/have an entire new car :y
If Audi had any grace/good manners they would be doing the same.
A couple of years ago my father bought a Seat Altea as an ex-Demo, 9 month old car. It was actually the Area Manager's car and was very well specced. Unfortunately it had to visit the dealer on a weekly basis for the first 8 weeks of his ownership for a recurring fault so he told them (and the HP company) that it was unfit for purpose and that he would return the vehicle for a full refund. Within 24 hours of him informing them of this the area sales manager called and offered him a brand new replacement at no extra charge... Strangely enough he accepted after discussions with me ::) I pointed out that they were basically offering him a Brand new vehicle at the price of a 2nd hand one, taking the biggest hit of depreciation :y
Basically I think Audi should be looking at the same deal, replacing it with a new one, but I doubt that'll happen ::)
I think this has to be the strategy - thanks.
If bought on finance then he should contact them and let them get involved
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Today's saga -
Audi - "we need to service loan car (A4) please bring it in and we will give you A6".
Pitches up this morning at 8am on way to golf - so he is short of time which Audi knew about in advance.
Issue 1 - electronic bollards frozen at Audi so cannot get cars in or out - waits for boiling water treatment - pushed for time now
Issue 2 - bollards cleared - next problem - someone has left a Q7 with a bust starter motor in entrance to garage - they cannot move - A6 trapped in behind it as well as everything else - he is out of time so has to leave it until Monday and goes off to golf.
They are going to put some miles on A3 this weekend as it has been stood for best part of 4 months - new sensors now fitted and they will test starting next week now.
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Looks like all dealers are universally crap!
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You go in there and they are well meaning and spend time explaining why they cannot deal with the fault and it was only when I suggested they run the A3 for quite a few miles that the penny dropped that actually not having been used for this length of time might have a bearing on it.
We have raised the fitness for purpose issue as suggested by Lazydocker and Guffers and so will get onto this again next week.
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Today's saga -
Audi - "we need to service loan car (A4) please bring it in and we will give you A6".
Pitches up this morning at 8am on way to golf - so he is short of time which Audi knew about in advance.
Issue 1 - electronic bollards frozen at Audi so cannot get cars in or out - waits for boiling water treatment - pushed for time now
Issue 2 - bollards cleared - next problem - someone has left a Q7 with a bust starter motor in entrance to garage - they cannot move - A6 trapped in behind it as well as everything else - he is out of time so has to leave it until Monday and goes off to golf.
They are going to put some miles on A3 this weekend as it has been stood for best part of 4 months - new sensors now fitted and they will test starting next week now.
??? ??? that would be definitely the end of my patience and I would talk to a lawyer >:(
this case even made me angry >:( >:(
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Looks like all dealers are universally crap!
irresponsible, incompetent, money grabbing **************** >:(
still I remember I solved my problems myself , spending a fortune..
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Looks like all dealers are universally crap!
well, having read the latest round on this, they do at least seem to be accepting the fault, which is a start, and continuing to accept that the car should not be returned until the car is spot on. Ordinarily, i'd expect the dealer to fiddle, return the car, customer return saying no change, dealer fiddles, returns the car etc etc which is no good to anyone.
the issue is the time taken to resolve. Which does seem rather excessive... to say the least.
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Looks like all dealers are universally crap!
well, having read the latest round on this, they do at least seem to be accepting the fault, which is a start, and continuing to accept that the car should not be returned until the car is spot on. Ordinarily, i'd expect the dealer to fiddle, return the car, customer return saying no change, dealer fiddles, returns the car etc etc which is no good to anyone.
the issue is the time taken to resolve. Which does seem rather excessive... to say the least.
correction. ordinarily i'd expecy an enormous row to get them to accept the fault in the first place.
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Good point, can't fault them in that respect.
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spot on Chrisgixer.
In a separate issue with my VX dealer this week I needed to change a CID display to go back to Germany under guarantee and so a swap with my spare CID was needed.
I said to them that as last time they messed me around as they did not know what they were doing with the programming side of CID on Tech 2 they should do this swap for free.
They did the swap for nothing and programmed it correctly first time while I waited - about an hour. I must say that mine is probably the only Omega going to this large VX dealer (I have not seen any others in years there) and so all the training they have had must be on mine!!
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Yeah see. Any work I do on a car outside of Oof I can't really charge full wack if I'm learning on the customers car. Not that I do a great deal anyway. And I don't expect to have po pay to train mechanics to fix mine either.
If I know the job I'll be in and out quick, as anyone would. Therefor can charge the going rate.
But to charge the going rate, AND train on the job taking three times as long, that's just taking the pess.
Tech two owners on here take about two minutes to program a CID. In fact it took me longer to find the pic of my car pass on my phone than it did for Kev to do the job from start to finish.
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I must say that mine is probably the only Omega going to this large VX dealer (I have not seen any others in years there) and so all the training they have had must be on mine!!
Out of interest, which Vx dealer do you go to?
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I must say that mine is probably the only Omega going to this large VX dealer (I have not seen any others in years there) and so all the training they have had must be on mine!!
Out of interest, which Vx dealer do you go to?
Drive Aldershot
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So which magical sensor is it that affects the engine compression?
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Its one of these you silly man. ::) :D ;D
http://www.alibaba.com/showroom/compression-sensor.html
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So which magical sensor is it that affects the engine compression?
We have now moved on to the temperature sensor which tells how much fuel to deliver depending on temperaure outside.
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Son went to dealer this morning and picked up the A6 loan car. The A3 is still not fixed and they proposed to try something else. So made an appointment to see General Manager of dealer and just arrived back now.
1. We told them that the repair situation is now beyond any measure of acceptability and a line must be drawn under this situation and a replacement car found.
2.Made point that on any objective assessment the car is not fit for purpose.
3. Dealer squirmed a little on this one and repeated that the best solution is for son to keep A6 on loan, for them to keep on trying to fix and when fixed come to some arrangement on replacement.
4. Pointed out that private purchase of this A3 is now totally compromised and we would have issues on resale if history of car requested by purchaser.
5. We insisted and dealer agreed that issue be escalated within Audi and I said Audi HQ should have the decency to comment on the situation.
6. It turns out that part of the delays in this matter is due to waiting clearance for repair work from Mondiale who insure the VAG warranty system (and BMW).
7. Dealer has never exerienced anything like this situation before so we said all the more reason to get Audi HQ to review.
8. I did not threaten media or anything as this probasbly would not help at this stage. If we get a derisory solution then it may be.
Dealer will revert.
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Audi - "everything we have tried has not worked. Specialist engineers not available until 23rd Feb. Please stick with A6 and we will come back to you."
What can you say? Suits my son to have the A6 as he has some long trips to do but how bizarre is this already and where will it end up?
I asked VX dealer what he would do in similar and he thinks a minimum of a lifetime warranty on the A3 would be a fair recognition of the problems which I suppose means 100000 miles in VX terms. In terms of similar issues the VX dealer has been struggling for nearly 3 months with an Astra with a rattle they thought was dmf but is not and whatever they do rattle will not disappear - even after visits by HQ engineers. The vehicle has now been taken to Luton on a trailer for action.
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Audi - "everything we have tried has not worked. Specialist engineers not available until 23rd Feb. Please stick with A6 and we will come back to you."
What can you say? Suits my son to have the A6 as he has some long trips to do but how bizarre is this already and where will it end up?
I asked VX dealer what he would do in similar and he thinks a minimum of a lifetime warranty on the A3 would be a fair recognition of the problems which I suppose means 100000 miles in VX terms. In terms of similar issues the VX dealer has been struggling for nearly 3 months with an Astra with a rattle they thought was dmf but is not and whatever they do rattle will not disappear - even after visits by HQ engineers. The vehicle has now been taken to Luton on a trailer for action.
my senses at that point tells me Audi is trying to get extra time.. dont know the laws there.. but there may be a time limit that you can demand a change with an equivalent.. in my opinion you must apply to a lawyer without loosing time (of course wont be cheap) :-\
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I suppose you would have to put yourselves in their shoes and question what you would have done in their position.
In our case the owner is only inconvenienced in terms of ringing up now and then plus the occasional meeting to see what the hell is happening.
In reality 000s of miles are going on loan vehicles and not on your own car and the car you have is newer but thirstier.
At the end of the day the dealer somehow needs to fix the car and not be left with it. When and if that day comes they then have something to work with and to agree something with the customer. If that is not acceptable then legal route must be considered.
However if we get another round of "we will try this now" on 23rd Feb and there is nothing else on table then we have to get stronger. They are supposed to be advising Audi of the situation as per meeting on Monday in any case.
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You could ask for a copy of the message sent to Audi. This shows they are actually doing what they say.
It also kind of proves there is a problem, and it has taken them a long while to fix it, so would be useful written evidence in any case for "not fit for purpose".
Ken
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23rd Feb is here - so is engineer from Audi UK - new starter motor fitted. Now on test for a few days with Audi - if problem not sorted then I am told A3 goes back to Audi UK in Milton Keynes. And then what you may ask???
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Sale of Goods act section 14 would apply to this... http://www.legislation.gov.uk/ukpga/1979/54 (http://www.legislation.gov.uk/ukpga/1979/54)
14 Implied terms about quality or fitness.
(1)Except as provided by this section and section 15 below and subject to any other enactment, there is no implied [F11term] about the quality or fitness for any particular purpose of goods supplied under a contract of sale.
[F12(2)Where the seller sells goods in the course of a business, there is an implied term that the goods supplied under the contract are of satisfactory quality.
(2A)For the purposes of this Act, goods are of satisfactory quality if they meet the standard that a reasonable person would regard as satisfactory, taking account of any description of the goods, the price (if relevant) and all the other relevant circumstances.
(2B)For the purposes of this Act, the quality of goods includes their state and condition and the following (among others) are in appropriate cases aspects of the quality of goods—
(a)fitness for all the purposes for which goods of the kind in question are commonly supplied,
(b)appearance and finish,
(c)freedom from minor defects,
(d)safety, and
(e)durability.
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Thanks Psychoca - we have opened up this deebate with Audi already - work in progress
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Not quite the same but hit the nationals in 1972/3?
A friend of my parents bought a Capri 1600GT had so much trouble with it that in the end Ford gave him a new 3000GT in it's place............I remember the car myself..... :) :) The car of my dreams a couple of years later when I was 17 /18 but insurance was an issue, nothing change really..... :D :D
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Audi just phoned to say that following starter motor change the A3 now appears to be ok? You would have thought they would have covered this one early doors before all the other stuff they have been messing with for nearly 5 months or so.
They will keep it to test until tomorrow. Next step is what to try and negotiate for.
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Most odd. How on earth can a starter motor cause such grief. IME they either tend to:
1) Work as they should
2) Dont work when they should
3) Give a pretty good indication that they are poorly and need replacing
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Apparently the motor was showing no fault - but the new motor is turning over the engine at the higher rate required - I hope it is not just the warmer weather having a bearing on this
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Maybe I'm a little late with response on this subject but I've seen same audi cars here with same problems.
2.0TDI engines seem to be sh..
Saw recently one in my friends garage (who is a mechanic) and he said that the guy spent a fortune on car maintenance.
Engine problems, gearbox problems, turbine...
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yes the Audi 2.0 TdI 2005-2006 are a poo engine they are known for the oil pump packing up taking out the engine if you dont stop in time this is first hand knowledge i own one :( and yes its parked up with a blown engine
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My last post was 28th Feb - here we are on 30th March and car is not back. There were 2 weeks when the Audi dealer head honcho was away and my son was then away - the rest of the time has been taken up in waiting for an Audi proposal and when it eventually came 2 weeks ago is was derisory. Today is crunch day allegedly - basic offer is to do a service, fit new discs and pads and my son to pay £400 towards an extended warranty for one year.
We proved yesterday that despite what had been said by dealer - Audi UK had not been involved until later in the process and we do not think they have been told the full facts contrary to what we were told. So we are trying to xclarify whether this is really an Audi UK/ Audi dealer offer or not. We have offered to take car back without prejudice to continuing issue with Audi UK but dealer is trying to get closure.
Watch this space.
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Whatever happens I would definitely involve Audi UK. They have the power to influence dealer decisions and also add more incentives to hopefully placate a customer who in your son's case has received very poor service.
Keep at them and please keep us updated.
I hope it is all sorted our soon.
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Seems to now be settled in line with my son's discussion with Audi UK today:
Son to pay nothing.
I year's Audi full warranty from 1st April 2012 on the 2007 A3.
Audi dealer to service car and replace discs and pads foc and do full valet.
Car to be returned to Audi dealer in 6 weeks for inspection.
So car should now be back next week.
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That sounds like a result.
I sincerely hope this is the end of your son's problems :y
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This is almost over now but messy and the dealer has squirmed around on cost of warranty and excesses on the warranty. Now agreed at no excess and fully comp warranty and all brakes and discs changed.
The bummer is - and a warning to all - the windscreen on the loan car cracked 2 weeks ago and the Audi policy is no separate windscreen excess - just a £500 general excess.
Now down the road at VW where I take the Phaeton they have the same £500 excess but offer you a damage /collison waiver for £10 which means no comebacks on you for anything in normal circumstances.
Audi windscreen is £450 or so. Still he would have had to pay that in any event irrespective of outcome on A3 as screen cracked when in son's custody.
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Is it worth paying one of the many windscreens shops to replace the screen and bypass the dealer ?
Just a thought, and sorry if I have it wrong.
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Audi will insist on a genuine Audi screen - we have already had a go at this one thanks. The independnet said it would cost £400 plus for the audi screen.
VX dealer excess is £75 for windscreens in courtesy cars
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Tell them your pay for it in exactly the same amount days as they've had your car!!!!! :P
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The Audi A3 was picked up today - seems ok and was valeted. So it is a 2007 with 40000 miles on. My son put 20000 miles on their loan cars. 1 year Audi/Modiale warranty provided which takes effect in 30 days time with dealer covering the period up to then. New discs and pads all round and service completed. Apparently any new parts fitted carry 2 year Audi warranty.
He had to pay £320 for the windscreen but that is just unfortunate and a lesson for future - check the small print.
Over 6 months to fix a starter motor!! They reckon it has cost them £7000 with all new things put on.
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I think I'd be flogging it now before it has chance to break again!
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I think I'd be flogging it now before it has chance to break again!
+1
It's cost them significantly more than that. Many OOF members will remember this when asked for buying advice/comments in the future.
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......
Over 6 months to fix a starter motor!! They reckon it has cost them £7000 with all new things put on.
If they trained their technicians properly instead of just showing them how to plug a diagnostic gizmo in, they'd have sorted it much sooner without the added cost. ;) ;)