Omega Owners Forum
Omega Help Area => Omega General Help => Topic started by: vista on 07 April 2008, 20:21:47
-
i would be gratfull for your comments here regarding a problem i have with rac windscreens :( last week they replaced my nearside front door glass and allso the rear, when the car went in it was fine there was no problems with regard to the air bag system. :) on getting the car back the bose system was in safe mode and the airbag warning light was on, the great one ::) "the boy" did the tech 2 on my gearbox but could not reset the airbag system becouse it seems the rac made a cock up possibly with regard to a senser or wireing in the door. having taken the car back to them the manager came out to look at it for him self :-X "yes well sir this car has 6 airbags, 2 in the doors, 2 in the front seats, and 2 front ones" :-/ :-/ :-/ i did not believe i was hearing this, "no mate it has 4 bags 2 front and 2 in the front seats, sensors and wireing for the side bags in the doors" i said..... na..na..na he said well the short of it is that he would not have it no way, im sure im right and hes wrong so in the morning its going back for them to prove me wrong, so lads am i right the omega elites only have 4 airbags as iv described, i cant wait to see his face when they take of the door panel and there is no bag in there........ :y
-
Yup, no bags in the doors mate
-
I always thought there were bags in the Elite doors, or was it an option?
-
Yup, no bags in the doors mate
Quite a fan of the RAC aren't you Jon? ::) ::) :y :y
-
I always thought there were bags in the Elite doors, or was it an option?
At least I'm not on my own. I'd always assumed as you did, but the big ally sheet is only a means to activate the pressure switch which tell the air bag to go off.
-
Yes you are correct.The Elite has 4 air bags in total.1 in each front seat on the outer side.1 in front of passenger seat in the curved dashboard panel..1 in the steering wheel to protect driver.RAC are wrong .
-
No bags in the doors but there are sensors in the doors, which is probably what they've bu66ered. >:( Did Jaime manage to get a fault code out of the airbag system?
It is vital that they keep the polythene covering behind the door card intact as this is part of the side impact detection. I'm sure they know that - they're "professionals". :-X
Kevin
-
Maybe I will change my door speakers now, lol, I was always worried about the air bag, as there is none I don't mind pulling the door card off
-
Showing passenger door sensor communitcation issue. Since the passenger glass was replaced by our friends at the RAC.
My guess is they unplugged it or damaged the door loom.
-
And Vista, one bag in steering wheel, one bag just above glovebox, and one in each front seat backrest. All can be located by the word AIRBAG.
There are no airbags in the doors, just the sensors.
-
yep jamie told him that and pointed this out to him.....but he aint havin it ;D ;D ;D all i hope is that they are capable of putting this matter right :-/ :-/ :-/
-
or send the boys round lol :y
-
Id go with TB's theory......I reckoned they've unplugged it and forgotten to reconnect it.......Ive had both drivers side and passenger side windows replaced.....and both times Ive taken it to RAC windscreens and both times they drilled the rivets out to remove the airbag sensor......so its either not possible to replace the window without doing so or makes life a lot easier by doing so.
-
i had to have a new passangers window off insurance and i went to auto glass they seemed quite professional and i didnt have any hastle
my work use RAC and they are being fleeced by em for windscreens that arent damaged etc
-
My personal experience of RAC windscreens is that they are a bunch of corner cutting, lack of attention to detail cowboys!
If they had done a proper job they would have noticed the airbag light but, have chosen to ignore it!
Anyway, here is a quote from TIS highlighting that they will have had to have buggered with the door sensor in order to get the glass out.
Sash Window – Front Door, Remove and Install
Remove
Front door inner panelling – see operation "Front door inner panelling – Remove and Install". Water vapour barrier.
For side airbag: Remove side airbag sensor bracket – see operation "Sensor Bracket – Side Airbag, Remove and Install".
Outside rear view mirror – see operation "Outside Rear View Mirror, Replace" in group "R". Detach channel seal-inside front door, channel seal-outside front door, guide rail (1). Front door window winder – see operation "Front Door Window Winder, Remove and Install". Loosen window frame weatherstrip, upper front door weatherstrip, pull out sash window in upward direction.
Install
Insert guide rail, insert sash window into front door and guide rail. Fasten window winder and guide rail, install front door weatherstrip, window frame weatherstrip, front door inner channel seal, front door outer channel seal.
And a drawing of the setup:
(http://i23.photobucket.com/albums/b394/Marks_DTM_Calib/SideAirbag.jpg)
where:
1) Side airbag mounted in side of the front seat
2) Pressure sensitive airbag sensor mounted on aluminium plate riveted to lower half of the door.
3) Airbag control unit under the centre console.
Give them hell!
-
:y many thanks to you all who have given me you opinion on this problem with the rac. i only took the car there becouse my insurance company told me thats where it had to go. :( im on my way back there now to see what exactly they are going to do about it but, i have a gut feeling that they will be doing a very good job of bulls***in me off, if that happens and i get no joy with these people then il let the insurance company deal with this one. i dont intend to be footing a bill that is not of my making il let you all know what they say when i get back :y
-
My RAC breakdown cover is up for renewal. Should I or shouldn't I? :-/...
Kevin
-
RAC Windscreens are franchised i forgot to mention this!
complain to RAC's Direct PR Dept and tell them im sure they will send u in the direction of a vx dealer n foot the bill!!!!
-
just a thought Neil if they give you grief send ere indoors in
to sought them out :y
-
RAC Windscreens are franchised i forgot to mention this!
complain to RAC's Direct PR Dept and tell them im sure they will send u in the direction of a vx dealer n foot the bill!!!!
This is a good point. They are "qualified" to change windows and little more. I would point out that they are now working with a safety system of the car without the necessary training. Point out that they haven't even accurately located all the airbags yet they promise to repair the system. That should get head office squirming.
Kevin
-
My RAC breakdown cover is up for renewal. Should I or shouldn't I? :-/...
Kevin
Kevin,
I used to live in Basingstoke and worked for a garage who worked for various breakdown agencies. I wouldn't use the RAC in that area because of the number of times I got called out to be greeted by an irate customer who has been waiting for a considerable time... Once it was a young couple, with an infant, who had been waiting over 3 hours on the hard shoulder on a winter's night! Luckily they knew that the RAC had only passed the job to me 15 minutes beforehand!
I'm not saying they aren't good in other areas, and I know one of their patrol drivers in that area, and he is a fantastic bloke but the company let him down!
FWIW we were the main Green Flag agent for that area and had an average turn out time of 17mins and a roadside repair rate of 92%! :o :o :y :y
However, that was 4 or 5 years ago so the situation may have changed. Besides, I don't work there anymore! ;) ;) ;) ;D ;D ;D
-
My RAC breakdown cover is up for renewal. Should I or shouldn't I? :-/...
Kevin
Kevin,
I used to live in Basingstoke and worked for a garage who worked for various breakdown agencies. I wouldn't use the RAC in that area because of the number of times I got called out to be greeted by an irate customer who has been waiting for a considerable time... Once it was a young couple, with an infant, who had been waiting over 3 hours on the hard shoulder on a winter's night! Luckily they knew that the RAC had only passed the job to me 15 minutes beforehand!
I'm not saying they aren't good in other areas, and I know one of their patrol drivers in that area, and he is a fantastic bloke but the company let him down!
FWIW we were the main Green Flag agent for that area and had an average turn out time of 17mins and a roadside repair rate of 92%! :o :o :y :y
However, that was 4 or 5 years ago so the situation may have changed. Besides, I don't work there anymore! ;) ;) ;) ;D ;D ;D
I have just cancelled my Green Flag membership having had a flat battery in an airport car park last year, with a two year old child and a baby at 3.30am and being told I was not a priority and that it would cost me 140 quid as I only had recovery.
I said that I only wanted recovery......they told me they would be able to fix it so I would be charged.
-
My RAC breakdown cover is up for renewal. Should I or shouldn't I? :-/...
Kevin
Kevin,
I used to live in Basingstoke and worked for a garage who worked for various breakdown agencies. I wouldn't use the RAC in that area because of the number of times I got called out to be greeted by an irate customer who has been waiting for a considerable time... Once it was a young couple, with an infant, who had been waiting over 3 hours on the hard shoulder on a winter's night! Luckily they knew that the RAC had only passed the job to me 15 minutes beforehand!
I'm not saying they aren't good in other areas, and I know one of their patrol drivers in that area, and he is a fantastic bloke but the company let him down!
FWIW we were the main Green Flag agent for that area and had an average turn out time of 17mins and a roadside repair rate of 92%! :o :o :y :y
However, that was 4 or 5 years ago so the situation may have changed. Besides, I don't work there anymore! ;) ;) ;) ;D ;D ;D
I have just cancelled my Green Flag membership having had a flat battery in an airport car park last year, with a two year old child and a baby at 3.30am and being told I was not a priority and that it would cost me 140 quid as I only had recovery.
I said that I only wanted recovery......they told me they would be able to fix it so I would be charged.
That's dreadful! I suppose all the companies must have good and bad areas! I called the AA once for recovery, told them i had a broken engine mount and as it was very late at night i'd need recovery. Waited just under 3 hours for a roadside bloke in a van to turn up and say... 'You're right mate... Can't do anything with that. I'll get a recovery usual to come out!' Took another hour and a bit!
£140 is just greedy though... Jump starts are bread and butter for breakdown agencies... Sounds to me like he didn't want to get out of bed! I'd have charged no more than £40 if you'd had no breakdown cover at all! :o :o :o
-
A mate of mine with a kit car had a rather terminal engine failure in Marlow high street of all places. Not sure how he managed it but it was proper knackered.
Phoned AA :
Mate: I need a recovery truck....
Call centre worker: I'll send a patrol van...
Mate: Waste of time. I definately need a recovery truck.
Call centre worker: But did you know, sir, 99.8% of breakdowns can be fixed at the roadside..
Mate: Not this one, it can't. I need a recovery truck....
Call centre worker: But 99.8% of break...
Mate: I'm currently standing in a 5 litre pool of oil, and in it I can see bits of con rod, bits of bearing, bits of sump,...
Call centre worker: But did you know, sir, 99.8% of breakdowns can be fixed at the roadside..
Mate: You don't know much about cars, do you?
Call centre worker: Nope.
Mate: Does your manager?
Call centre worker: A little.
Mate: Well, go and tell him what I found under my car...
<pause>
Call centre worker: Recovery truck is on its' way.
;D
Kevin
-
;D ;D ;D ;D ;D ;D ;D
Very good... I'm surprised he even managed to get the call centre worker to understand him though! I thought the AA call centre was in a very easterly direction!
-
well half a day later im back home and still no further forward with the rac....the bloke took of the door panal concerned grabbed a bunch of wires (which could have been anything) and looked at me like man who wished he was some where else,after fumbling about he proclaimed everything was "ok" and nothing was loose or damaged. having put all the door panal back he restarted the car then turned it off :-? :-? "yep its ok the lights gone of" he shrieked, "feekin hell mate just give me my car back" "of course the lights out" i said
THE BLEEDIN IGNITION IS OFF....... :-? :-? :-?
NOW IM BACK HOME AND THIS AINT GONNER REST IM GONNER BASH THE RAC PR DEPT..... AND IF MY INSURANCE COMPANY DONT MOVE OVER THIS IM CANCELLING MY POLICY....ENUF SAID >:(
-
It is an insurance company problem ultimately. Insurance exists to put you back into the position you were in before whatever happened. RAC are the insurance company agent.
They've fixed the window and caused another problem so the insurance company must fix it. Phone them and then follow up immediately with a letter repeating the call and what they have agreed or not to do. Demand they reimburse the cost of a visit to the VX dealer to sort the problem out.
threaten things like:
Letter to insurance ombudsman
Letter to head of customer complaints as insurance company
Letter to Watchdog (tell them that you've got frends with similar experiences at RAC windscreens)
Letter to Honest John
Small claims court because their agent damanged your car
-
I needed recovery in the summer of 95 when I was in Green Flag. I now can not stand the song Rescue Me!! :o :o ;D :y
-
well half a day later im back home and still no further forward with the rac....the bloke took of the door panal concerned grabbed a bunch of wires (which could have been anything) and looked at me like man who wished he was some where else,after fumbling about he proclaimed everything was "ok" and nothing was loose or damaged. having put all the door panal back he restarted the car then turned it off :-? :-? "yep its ok the lights gone of" he shrieked, "feekin hell mate just give me my car back" "of course the lights out" i said
THE BLEEDIN IGNITION IS OFF....... :-? :-? :-?
NOW IM BACK HOME AND THIS AINT GONNER REST IM GONNER BASH THE RAC PR DEPT..... AND IF MY INSURANCE COMPANY DONT MOVE OVER THIS IM CANCELLING MY POLICY....ENUF SAID >:(
I assume the light is back on coz it requires Tech 2 to turn it off. It wont clear when the fault is fixed like te ECU one does!
-
I assume the light is back on coz it requires Tech 2 to turn it off. It wont clear when the fault is fixed like te ECU one does!
Yep. Not good enough just to plug the wire back in. They should know it'll need a reset. Time to lay it on thick with the insurance company about how they've dabbled with a safety system on the car and insist it gets sorted by someone competent (if a stealer can be called that - at least they'll have a Tech 2).
Kevin
-
Don't just lay it on thick... Lay it on with a trowel... I can sense some for of compensation due from your insurance company, perhaps a free months insurance? :-? :-? :-? :-? :-? :-? :y :y :y :y :y :y :y
-
Don't just lay it on thick... Lay it on with a trowel... I can sense some for of compensation due from your insurance company, perhaps a free months insurance? :-? :-? :-? :-? :-? :-? :y :y :y :y :y :y :y
Absolutely, you are currently driving a car in which the airbag safety system will not function (hence why the light is on).
You want at least your excess refunding.
-
Hi.
VERY DIFFICULT I KNOW !!
But you need to keep a cool head on this.
I know it's your car, BUT It's the insurance company problem, and it just may prove very expensive to fix. Keep record of who you speak to, what department, what time it was, and what they said.
Stress that their suggested repairer (RAC) whilst maybe OK replacing glass, seems incompetant to deal with elecronics fault they have caused, are not trained to repair air bag faults, and do not even have the equipment to do the job. As Marks DTM says, it needs Tech 2 to clear fault light, and they didn't even know that. Even the manager didn't know the whereabouts of the airbags !!
Point out this is a safety related problem and do they have any repairer on their list for this sort of problem. You need to be sure this airbag will operate under impact conditions
You must, (or at least be seen to) give them the opportunity to get it fixed.
Getting it fixed, and then sending them the bill is not the way at this stage. You need them to suggest to take it to VX to get fixed.
Remember, they don't know anything about your problem yet.
See what they say first, before the heavy threats.
Roger
-
Definitely.
IIRCC they will be under no legal obligation to refund any payments you make in correcting the fault if you don't give them the opportunity to correct it themselves. By this I mean the insurers. Just make it clear to whoever you speak to at the insurance company that you wish the car to be seen by an approved repairer, not a glass company!
-
Hi Vista.
I have read your post with interest as a similar situation happened to me several years ago,won,t bore you with all details but from what you have said your complaint is with your insurance company as your legal contract is with them.
a) you have purchased a service /product from them ie insurance with various benefits.
b)they have advised you to use their approved company for the repairs which you notified them of.
c)the repairs intotal have not been carried out by a qualified or competant person,therefore they are not corrected in full.
d)your insurance company by their actions have left you with a car that is not technically roadworthy,and as such they are now quite within their rights to reject any motor claim you may now have as your car is not in the same condition of saftey as it was when you took out your insurance cover.
I would contact your insurance company first thing in the morning and advise them that you require a hire car at their expense until your own vehicle is repaired of the faults that their agents have caused,by a suitable qualified mechanic,again at their cost,failing this you will be in contact with the insurance ombusdman and you will hold them resposible for all your costs.
I fully expect to read in the next few days that it is all resolved and back to normal,
Best of luck,but don,t forget you are the customer of the insurance company,not their agents.
-
Yup, no bags in the doors mate
Quite a fan of the RAC aren't you Jon? ::) ::) :y :y
I wont have a bad word said about them... no point in repeting my self :)
-
Just go back and explain that as a critical safety feature, the airbag system needs resetting and checking at a vauxhall dealer!?!
Get them to organise it over the phone whilst you are there and see it through, on the day if you can.
It's a fact that cars can't be run for free and these companies are there to exploit that fact. It's a pain in the arse but you gotta just deal with it, or get the bus. :-?
-
I have been a member of the RAC for over 15 years and I must state that there breakdown and recovery service,when I have required it ,has been second to none.In my opinion the RAC is a very good service,it is their agents that let the side down.
The point I am making is that they are responsible as they instructed you to use their appointed agents for the repair,which has not been carried out with full care and attention.
-
I have been a member of the RAC for over 15 years and I must state that there breakdown and recovery service,when I have required it ,has been second to none.In my opinion the RAC is a very good service,it is their agents that let the side down.
The point I am making is that they are responsible as they instructed you to use their appointed agents for the repair,which has not been carried out with full care and attention.
Agreed, I just seemed to get looked after by a line of plebs till I to some one who truly knew what they where doing
-
While looking for reflective windscreens for an Omega I found this ::)
http://www.cyclops-uk.com/faq_external_antennae.asp
-
THE CONCLUSION...
after weeks of wriggling and doing their best to get out of this one, the rac have agreed to pay for the cockup they made to my airbag system while fitting new glass in the front door of my elite. i have allso insisted that vauxhall complete the repair. so my thanks to you all for your advice on this one certainly, it pays to push on and not give up, its just a shame that the rac have taken so long to admit libility and do the right thing, becouse i had to bash top brass at the rac head office before anything was done...
-
Great result though! :y
I bet you are a happy chap now :D
-
Nice one .. pays to persevere :)
-
next week go back to the same garage (play school) and ask them to do the other side , just 4 a laugh , dare you, ;D
-
Glad you are getting it sorted out.Trust you are claiming for time and inconvenience aswell ?
-
Nice one .. pays to persevere :)
It ceryainly does.
Well done. :y :y
-
Well now i know it was to good to be true :-/ as you will all be aware my insurance company sent me to playschool ;D ;D otherwise known as rac windscreens to get broken glass replaced in my front passenger door, in the process of this they buggerd my airbag loom or sensor in the door. >:( >:( >:( after much time spent on the phone and many letters later they agreed to pay for the damage pending a report from vauxhall and estimate. happy was i that the matter was settled untill the phone rung and i was told that the rac would not pay for the damage becouse...... :-?
vauxhall say that the bill could be as much as £600 to complete and no final figure could be put on the job so playschool has shut and run away, from me that is, i now have it in mind to hire a tractor and a muckspreader and see how they like being left in da chit >:( >:( >:( seems the next action will be the courts cos im not letting this drop and il keep you all in the picture
-
So they said they would pay (i.e. admitted it was their fault) then when they found out the cost decided it was not their fault.
start raising the stakes now: formal complaint to your insurance company, motoring press and small claims court against I believe your insurance company whose contractor failed to carry work out satisfactorily
-
So they said they would pay (i.e. admitted it was their fault) then when they found out the cost decided it was not their fault.
start raising the stakes now: formal complaint to your insurance company, motoring press and small claims court against I believe your insurance company whose contractor failed to carry work out satisfactorily
Definitely... They have admitted liability by sending you to Vauxhall to get an estimate. Start ramping it up. Perhaps you should put it in the hands of your insurance company... Tell them that it was their responsibility to ensure that all agents are qualified for the job and that you will be taking legal action against them.
That's my 2p anyway... Sorry to hear that it's all starting again!! ::) ::) ::)
-
Agreed. Go back to the insurance company and explain to them what RAC windscreens have said - agreeing to pay for the repairs and then refusing when they found out.
Then point out that you are driving round in a car with a defective airbag system, which was caused by their appointed agents. Should you have an accident, you could sustain serious injuries if the airbag system does not activate properly. Therefore the insurance company and RAC Windscreens would be found culpable for their negligence to ensure that the work was carried out satisfactorily.
Tell them that if you do not get confirmation within 15 working days that the errors will be rectified by a "qualified" technician then you will have no alternative but to raise this issue with the insurance ombudsman and then the media.
I'd write to Watchdog for good measure, they love a good story like this.
Best of luck, make sure you drive safely and keep us posted.
-
You have a very clear claim under the Supply of Goods and Services Act 1982 "The Supply of Goods and Services Act 1982 requires a supplier of a service acting in the course of business in England, Wales and Northern Ireland to carry out that service with reasonable care and skill and, unless agreed to the contrary, within a reasonable time and make no more than a reasonable charge."
Give these folks a ring ... exceedingly helpful ... :)
http://www.consumerdirect.gov.uk
-
taking the advice of you lads here we, have once again gone to war with the rac and my insurance company over what we rightly believe is the fault of the rac in that they, coused a problem with my airbag system while fitting new glass to my front passenger door on my elite. all along this sorry state of affairs my insurance company did not want to get involved. after long and repeated conversations with the rac at their head office they agreed that we could take the car to vauxhall main dealers for them to find and rectify the problem, that is untill vauxhall phoned us and stated that the rac were not prepared to pay the bill or to pay for further investigations of the problem to be carried out by vauxhall. their only contribution was to pay for the tech2. so i got on to the insurance companys head office and got hold of a senior manager there and asked him what he was going to do about it. he contacted the rac and phoned me back later in ther day telling me that....
in order that they identify the fault they need to check out the whole loom from the door to the airbag control unit for that it will cost the rac £85 per hour plus vat.
they will not pay for this becouse
1. i have failed to have the airbags serviced as the car is 10 years old.
2 they are not responsible for the loom once it passes out of the door
3 it could be a co-incidence that this has just happened while they have the car in their care.
4 there is no firm evidence that they coused the problem only my word.
in other words mate "get lost" i have pointed out to my insurance that this is a safety issue, and i allso asked them what happens in the event of a accident where the bag fails and my passenger is injured would if affect my claim, he really didnt know what to say it is quite clear to me im a problem they want gone, and so today he allso stated that becouse i had failed to have the airbags serviced neither they nor the rac would look at my claim any further. but with the help of a couple of great lads on here we are going to simply "change the door" as a cheaper way of solving the problem iv got grey hair over this and guess il have to sort this one out my self i would just end by thankin you all for your imput and for gods sake please be very wary if a certain windscreen company gets hold of your car
-
airbag service - what a load of rubbish. This is another smokescreen to put you off. Stick to the facts. He is trying to shift the burden of proof onto you when in fact it should be on him.
If I recall correctly, you have evidence that when you arrived at the RAC the airbags worked and when you left there was a fault. Irrespective of servicing and everything else the problem arose in their care. Your accusation is that it is their fault and THEY need to prove to you that it is not.
Having said all that at least if the lads on here fix your problem for you, you'll know that it has been done properly by someone who understands and cares about what they are doing.
Who is your insurance company btw? worth staying away from
-
My sister in law had an experience With Norwich Union.
Basically the underside of the car caught fire which they claim was due to a mechanical fault. Because she called the fire brigade and they arrived within minutes they extinguished the fire before any visible damage occured.
After 3 months of arguements they refused to pay out, even after admitting that they would have paid if she'd let it burn! Now it's sat on my drive because the insurance company still haven't produced the evidence that it was a mechanical fault that caused the fire!
They claim to have spent over £500 diagnosing the fault, most of which must have been on transportation because they didn't like the result from the garages, but are unable to find the report that the decision was based upon!
The reason they wanted to wriggle out of it... The car is a VW Passat V6 4motion with the full christmas tree spec. In other words, rare and expensive! This has now dragged on for a year so we've finally given up and decided to get it fixed ourselves. Luckily it looks like the looms are all ok!
Sorry to hijack the thread and rant but I thought it was relevant!
-
OK. Where in the manufacturer's service schedule does it say the air bag system needs to be "serviced" every 10 years?
Secondly, don't take the whole door off. If you end up having to sort this out yourself get it Tech2'ed by Jaime or Mark, or get a 30 quid cheapo Tech 2 and read the airbag system. Chances are it'll point you straight to the fault, which is bound to be the door sensor or a loose connector thereon.
Kevin
-
My sister in law had an experience With Norwich Union.
Basically the underside of the car caught fire which they claim was due to a mechanical fault. Because she called the fire brigade and they arrived within minutes they extinguished the fire before any visible damage occured.
After 3 months of arguements they refused to pay out, even after admitting that they would have paid if she'd let it burn! Now it's sat on my drive because the insurance company still haven't produced the evidence that it was a mechanical fault that caused the fire!
They claim to have spent over £500 diagnosing the fault, most of which must have been on transportation because they didn't like the result from the garages, but are unable to find the report that the decision was based upon!
The reason they wanted to wriggle out of it... The car is a VW Passat V6 4motion with the full christmas tree spec. In other words, rare and expensive! This has now dragged on for a year so we've finally given up and decided to get it fixed ourselves. Luckily it looks like the looms are all ok!
Sorry to hijack the thread and rant but I thought it was relevant!
this is absolutely shocking and needs to be taken up with the insurance ombudsman/courts. I'm really starting to think that if we have 4 or 5 cases gathered together then BBC Watchdog may be interested.
-
im insured with endsleigh, they are the agents but my policy shows that axa are providing cover, for this i pay them a handsome £1.500 a year for comprehensive cover :-?
-
Coincedently in the local rag there's an article about airbags, their positioning & deployment & even the journalist mentions that 'they require no driver maintenance'
-
im insured with endsleigh, they are the agents but my policy shows that axa are providing cover, for this i pay them a handsome £1.500 a year for comprehensive cover :-?
wow - for that money I'd expect gold plated service. Insurance is a minefield because you'll have a broker, insurer and possibly a reinsurer kicking around (although you'll never know about the latter)
It is a bit difficult from what you say to know whether the buck stops with endsleigh or AXA. If you want to take it up with them, you must put everything in writing. If you need help with this, pm me and I'll give you a hand with the matter as much as I can.
-
Ring consumer direct .. link about 6 posts up .... THEY CAN HELP .. rather than all us amateurs ... they are professionals.
They will tell you how to write the letters you need, where you stand, and how to get the situation resolved.
What have you to lose ???