Omega Owners Forum
Chat Area => General Discussion Area => Topic started by: TheBoy on 21 December 2007, 17:45:32
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Amazon
Order stuff ages ago for Christmas, all in stock. As they couldn't be bothered to deal with it until last minute, so use a courier. Now they assured me it would arrive today. Obviously it didn't. When I called at 3pm, and again at 17:10, still guaranteed before 6pm. Now the scumabgs haave absolutely no idea when it will turn up. Apparently the best they can do is get the courier to call me 'within the next 24hrs'. Tossers.
Play
They deliver on time, but the wrong stuff. Little chance of getting that sorted before Christmas now.
beyondtelevision.co.uk
Absolutley unwilling to lift a finger to help get my TV that I bought from them fixed.
Samsung
Unable to even begin to let me know when (ie, possibly this year?) they can call me to arrange a time for an engineer to look at my poorly TV.
What a shit day >:( >:( >:(
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yep..once troubles start, they continue..
2KV UPS , LG DVD player now is waiting for repair curious when they'll bring.
only sorted receiver with new antennas
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Amazon
Order stuff ages ago for Christmas, all in stock. As they couldn't be bothered to deal with it until last minute, so use a courier. Now they assured me it would arrive today. Obviously it didn't. When I called at 3pm, and again at 17:10, still guaranteed before 6pm. Now the scumabgs haave absolutely no idea when it will turn up. Apparently the best they can do is get the courier to call me 'within the next 24hrs'. Tossers.
Play
They deliver on time, but the wrong stuff. Little chance of getting that sorted before Christmas now.
beyondtelevision.co.uk
Absolutley unwilling to lift a finger to help get my TV that I bought from them fixed.
Samsung
Unable to even begin to let me know when (ie, possibly this year?) they can call me to arrange a time for an engineer to look at my poorly TV.
What a shit day >:( >:( >:(
WARNING!! misuse of terminology :( ask Mark
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Never had a problem with Amazon(yet)
Dabs.com are pretty good though :y
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Amazon
Order stuff ages ago for Christmas, all in stock. As they couldn't be bothered to deal with it until last minute, so use a courier. Now they assured me it would arrive today. Obviously it didn't. When I called at 3pm, and again at 17:10, still guaranteed before 6pm. Now the scumabgs haave absolutely no idea when it will turn up. Apparently the best they can do is get the courier to call me 'within the next 24hrs'. Tossers.
Play
They deliver on time, but the wrong stuff. Little chance of getting that sorted before Christmas now.
beyondtelevision.co.uk
Absolutley unwilling to lift a finger to help get my TV that I bought from them fixed.
Samsung
Unable to even begin to let me know when (ie, possibly this year?) they can call me to arrange a time for an engineer to look at my poorly TV.
What a shit day >:( >:( >:(
WARNING!! misuse of terminology :( ask Mark
He he. If they would send an engineer it would be fixed in no time. As it is, they'll send a muppet like I had to sort out my PC at work that was intermittently failing to work. Removed case and it worked (I said it was intermittent). Diagnosis? Case must be at fault since it worked without it >:(
Kevin
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Do you know who's delivering it Jaime?
If its HDNL I might be able to get you the depot number, they should be able to give you a more useful response.
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Amazon
Order stuff ages ago for Christmas, all in stock. As they couldn't be bothered to deal with it until last minute, so use a courier. Now they assured me it would arrive today. Obviously it didn't. When I called at 3pm, and again at 17:10, still guaranteed before 6pm. Now the scumabgs haave absolutely no idea when it will turn up. Apparently the best they can do is get the courier to call me 'within the next 24hrs'. Tossers.
Play
They deliver on time, but the wrong stuff. Little chance of getting that sorted before Christmas now.
beyondtelevision.co.uk
Absolutley unwilling to lift a finger to help get my TV that I bought from them fixed.
Samsung
Unable to even begin to let me know when (ie, possibly this year?) they can call me to arrange a time for an engineer to look at my poorly TV.
What a shit day >:( >:( >:(
WARNING!! misuse of terminology :( ask Mark
He he. If they would send an engineer it would be fixed in no time. As it is, they'll send a muppet like I had to sort out my PC at work that was intermittently failing to work. Removed case and it worked (I said it was intermittent). Diagnosis? Case must be at fault since it worked without it >:(
Kevin
I had a TV engineer here once.
Updated the software, swapped over the audio L-R R-L and a few other hardware mods.
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I got a new Sky+ box recently but the fan was really noisy so asked for a replacement unit. The original installer came from Glasgow.
New man comes arrives, speaks poor English, turns out he has travelled up from London after flying in from Poland and he was a Romanian coming to replace my faulty unit at 9.00 am as promised. Wow :o
I only paid £49 for the thing in the first place. :)
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Do you know who's delivering it Jaime?
If its HDNL I might be able to get you the depot number, they should be able to give you a more useful response.
It is HDNL, and I was guaranteed a call from them this evening. I told the stupid bint at Amazon that I didn't believe they would. Some poor thicko at Amazon is going to get very upset tomorrow morning - they really are a shower of shits >:(
TV - The actual 3rd party repair 'engineers' sound pretty good - I have spoken to them on the phone, and they seem curteous, understanding, and caring. Which is more than I can say for Samsung. And the kindest thing I can say about the head honchos at beyondtelevision.co.uk is that painful torture is too kind >:(
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Do you know who's delivering it Jaime?
If its HDNL I might be able to get you the depot number, they should be able to give you a more useful response.
It is HDNL, and I was guaranteed a call from them this evening. I told the stupid bint at Amazon that I didn't believe they would. Some poor thicko at Amazon is going to get very upset tomorrow morning - they really are a shower of shits >:(
TV - The actual 3rd party repair 'engineers' sound pretty good - I have spoken to them on the phone, and they seem curteous, understanding, and caring. Which is more than I can say for Samsung. And the kindest thing I can say about the head honchos at beyondtelevision.co.uk is that painful torture is too kind >:(
Do you know which depot delivers to you mate? Looking at the map your between Leamington Spa 01926 311517 and Hitchin 01462 421336.
Assuming Amazon have supplied you with a tracking number the depot will be able to tell you wherabouts track & trace thinks your parcel is. Our depot is working Saturday, Sunday and Monday and I would assume your local depot will be the same so there's a good chance of it being delivered prior to the festivities. Any probs let me know and I'll see what I can do.
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Do you know who's delivering it Jaime?
If its HDNL I might be able to get you the depot number, they should be able to give you a more useful response.
It is HDNL, and I was guaranteed a call from them this evening. I told the stupid bint at Amazon that I didn't believe they would. Some poor thicko at Amazon is going to get very upset tomorrow morning - they really are a shower of shits >:(
TV - The actual 3rd party repair 'engineers' sound pretty good - I have spoken to them on the phone, and they seem curteous, understanding, and caring. Which is more than I can say for Samsung. And the kindest thing I can say about the head honchos at beyondtelevision.co.uk is that painful torture is too kind >:(
Do you know which depot delivers to you mate? Looking at the map your between Leamington Spa 01926 311517 and Hitchin 01462 421336.
Assuming Amazon have supplied you with a tracking number the depot will be able to tell you wherabouts track & trace thinks your parcel is. Our depot is working Saturday, Sunday and Monday and I would assume your local depot will be the same so there's a good chance of it being delivered prior to the festivities. Any probs let me know and I'll see what I can do.
Thanks for the offer - mine looks like Daventry. Thing is, as they have already missed the promised date, who knows when it will arrive. And I really need to go in to office of Monday, and really need to pop out today. So staying in on the offchance that they may deliver is not really possible. If someone can give me a definate yes or no, that would be a start.
We have real trouble with couriers around this way. One particular outfit, Amtrak, has a 100% failure record for delivering to me on the promised day. And we're not just talking about one or 2 failures here either. Most courier companies use same excuse - van broke down, accident etc. Amtrak once told me the truth - ran out of time in the day.
It may be a bit rural round here, but its not exactly the back of beyond >:(
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Do you know who's delivering it Jaime?
If its HDNL I might be able to get you the depot number, they should be able to give you a more useful response.
It is HDNL, and I was guaranteed a call from them this evening. I told the stupid bint at Amazon that I didn't believe they would. Some poor thicko at Amazon is going to get very upset tomorrow morning - they really are a shower of shits >:(
TV - The actual 3rd party repair 'engineers' sound pretty good - I have spoken to them on the phone, and they seem curteous, understanding, and caring. Which is more than I can say for Samsung. And the kindest thing I can say about the head honchos at beyondtelevision.co.uk is that painful torture is too kind >:(
Do you know which depot delivers to you mate? Looking at the map your between Leamington Spa 01926 311517 and Hitchin 01462 421336.
Assuming Amazon have supplied you with a tracking number the depot will be able to tell you wherabouts track & trace thinks your parcel is. Our depot is working Saturday, Sunday and Monday and I would assume your local depot will be the same so there's a good chance of it being delivered prior to the festivities. Any probs let me know and I'll see what I can do.
Thanks for the offer - mine looks like Daventry. Thing is, as they have already missed the promised date, who knows when it will arrive. And I really need to go in to office of Monday, and really need to pop out today. So staying in on the offchance that they may deliver is not really possible. If someone can give me a definate yes or no, that would be a start.
We have real trouble with couriers around this way. One particular outfit, Amtrak, has a 100% failure record for delivering to me on the promised day. And we're not just talking about one or 2 failures here either. Most courier companies use same excuse - van broke down, accident etc. Amtrak once told me the truth - ran out of time in the day.
It may be a bit rural round here, but its not exactly the back of beyond >:(
Home Delivery Network
Riley Close, Daventry, Northamptonshire NN11 8LL
Tel: 01327 703821
Give the depot a ring, if your gonna be out tell em to leave with your neighbours (specify a number who will be in). As I say our depot are working Sat Sun and Mon so theres still a good chance it will appear.
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Do you know who's delivering it Jaime?
If its HDNL I might be able to get you the depot number, they should be able to give you a more useful response.
It is HDNL, and I was guaranteed a call from them this evening. I told the stupid bint at Amazon that I didn't believe they would. Some poor thicko at Amazon is going to get very upset tomorrow morning - they really are a shower of shits >:(
TV - The actual 3rd party repair 'engineers' sound pretty good - I have spoken to them on the phone, and they seem curteous, understanding, and caring. Which is more than I can say for Samsung. And the kindest thing I can say about the head honchos at beyondtelevision.co.uk is that painful torture is too kind >:(
Do you know which depot delivers to you mate? Looking at the map your between Leamington Spa 01926 311517 and Hitchin 01462 421336.
Assuming Amazon have supplied you with a tracking number the depot will be able to tell you wherabouts track & trace thinks your parcel is. Our depot is working Saturday, Sunday and Monday and I would assume your local depot will be the same so there's a good chance of it being delivered prior to the festivities. Any probs let me know and I'll see what I can do.
Thanks for the offer - mine looks like Daventry. Thing is, as they have already missed the promised date, who knows when it will arrive. And I really need to go in to office of Monday, and really need to pop out today. So staying in on the offchance that they may deliver is not really possible. If someone can give me a definate yes or no, that would be a start.
We have real trouble with couriers around this way. One particular outfit, Amtrak, has a 100% failure record for delivering to me on the promised day. And we're not just talking about one or 2 failures here either. Most courier companies use same excuse - van broke down, accident etc. Amtrak once told me the truth - ran out of time in the day.
It may be a bit rural round here, but its not exactly the back of beyond >:(
Home Delivery Network
Riley Close, Daventry, Northamptonshire NN11 8LL
Tel: 01327 703821
Give the depot a ring, if your gonna be out tell em to leave with your neighbours (specify a number who will be in). As I say our depot are working Sat Sun and Mon so theres still a good chance it will appear.
Said parcel now turned up :y
Unlike the promised callback before 10:30am from Amazon. I knew the supervisor had no intention of calling me back, as when I asked her to quote back the number to call me on, she couldn't, and I had to repeat it again.
Useless bitch. Useless company. If she had been UK based (think they are based in France?), I would have driven over to Ridgemont and educated the bitch.
As you may notice, the milk of human kindness over this 'season of goodwill' is not flowing much >:(
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Do you know who's delivering it Jaime?
If its HDNL I might be able to get you the depot number, they should be able to give you a more useful response.
It is HDNL, and I was guaranteed a call from them this evening. I told the stupid bint at Amazon that I didn't believe they would. Some poor thicko at Amazon is going to get very upset tomorrow morning - they really are a shower of shits >:(
TV - The actual 3rd party repair 'engineers' sound pretty good - I have spoken to them on the phone, and they seem curteous, understanding, and caring. Which is more than I can say for Samsung. And the kindest thing I can say about the head honchos at beyondtelevision.co.uk is that painful torture is too kind >:(
Do you know which depot delivers to you mate? Looking at the map your between Leamington Spa 01926 311517 and Hitchin 01462 421336.
Assuming Amazon have supplied you with a tracking number the depot will be able to tell you wherabouts track & trace thinks your parcel is. Our depot is working Saturday, Sunday and Monday and I would assume your local depot will be the same so there's a good chance of it being delivered prior to the festivities. Any probs let me know and I'll see what I can do.
Thanks for the offer - mine looks like Daventry. Thing is, as they have already missed the promised date, who knows when it will arrive. And I really need to go in to office of Monday, and really need to pop out today. So staying in on the offchance that they may deliver is not really possible. If someone can give me a definate yes or no, that would be a start.
We have real trouble with couriers around this way. One particular outfit, Amtrak, has a 100% failure record for delivering to me on the promised day. And we're not just talking about one or 2 failures here either. Most courier companies use same excuse - van broke down, accident etc. Amtrak once told me the truth - ran out of time in the day.
It may be a bit rural round here, but its not exactly the back of beyond >:(
Home Delivery Network
Riley Close, Daventry, Northamptonshire NN11 8LL
Tel: 01327 703821
Give the depot a ring, if your gonna be out tell em to leave with your neighbours (specify a number who will be in). As I say our depot are working Sat Sun and Mon so theres still a good chance it will appear.
Said parcel now turned up :y
Unlike the promised callback before 10:30am from Amazon. I knew the supervisor had no intention of calling me back, as when I asked her to quote back the number to call me on, she couldn't, and I had to repeat it again.
Useless bitch. Useless company. If she had been UK based (think they are based in France?), I would have driven over to Ridgemont and educated the bitch.
As you may notice, the milk of human kindness over this 'season of goodwill' is not flowing much >:(
Yes there are loads of complaints about Amazon customer services promising the earth then not delivering, mind you I hear our customer services line isn't much better. Best bet is ringing the depot they should know what's going on with the delivery and give a more accurate delivery schedule.
Don't know about Amazon cs but the parcels come from their warehouse near Glasgow, got a mate up there who trunks em down to Shaw sort centre every night.
Least you've got your stuff now so I soppose we've beat Amtrak :).
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Last time I ordered any Christmas stuff from Amazon they delivered it to my previous address (despite me entering my correct address when placing the order). Had to go round and get it... >:(
I decided to brave the shops this year, and I must have picked a quiet day because it wasn't too bad.
Kevin
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Least you've got your stuff now so I soppose we've beat Amtrak :).
I have my stuff. Obviously the courier cocked up yesterday. My beef is with Amazon who have now lied to me 4 times in less than 2 days.
Anyone beats Amtrak. OK, NHDL also now how a 100% failure to deliver when promised, but that is only once. Amtrak's is 100% failure rate over several attempts....
....hence I usually do not order goods from companies that use Amtrak. I frequently ring up companies, get all the way through the order process, find out its Amtrak, then cancel. Much to the annoyance of the comapnies in question...
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I also don't like how Amazon operate.If you order a product online and it states instock you do expect to receive it fairly quickly.But..Amazon don't always have everything in their warehouses to dispatch.They rely on other companies to send them stock and then they dispatch to the customer or the companies themselves dispatch the order.I have ordered from Amazon and ended up waiting for ages only to be told that themselves or any other companies they use did not have what I had ordered and they couldn't give me a date when it would be in stock this is after they had stated that it WAS IN STOCK.I ended up cancelling the order and getting a refund on my card >:(
Mind you I have had the same experience recently with Kays catalogue.I needed something fairly urgent for a night out.I ordered it on a Wed and was told it was in stock I then paid £2.95 extra for a guaranteed delivery on the Friday. By 4pm on Friday nothing had been delivered so I rang customer services and the guy on the phone told me that it was down to be delivered that day and the couriers worked up until 6pm. ;D
Well 6pm came and went and still no delivery :( I rang again and spoke to a girl this time she had a look on the system and told me that the guy shouldnt have told me it was going to be delivered for that day because it wasnt even on the van yet!!!
I said I had paid extra for guranteed delivery and she said that the guy who I spoke to previousy had deleted that from the system >:( She explained that even though I had been told it was in stock and paid for guaranteed delivery Kays only guestimate that they are going to have it in stock in time!!!!!!
I told her that was a terrible way to run a business and I now no longer have an account with them >:(
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I also don't like how Amazon operate.If you order a product online and it states instock you do expect to receive it fairly quickly.But..Amazon don't always have everything in their warehouses to dispatch.They rely on other companies to send them stock and then they dispatch to the customer or the companies themselves dispatch the order.I have ordered from Amazon and ended up waiting for ages only to be told that themselves or any other companies they use did not have what I had ordered and they couldn't give me a date when it would be in stock this is after they had stated that it WAS IN STOCK.I ended up cancelling the order and getting a refund on my card >:(
Mind you I have had the same experience recently with Kays catalogue.I needed something fairly urgent for a night out.I ordered it on a Wed and was told it was in stock I then paid £2.95 extra for a guaranteed delivery on the Friday. By 4pm on Friday nothing had been delivered so I rang customer services and the guy on the phone told me that it was down to be delivered that day and the couriers worked up until 6pm. ;D
Well 6pm came and went and still no delivery :( I rang again and spoke to a girl this time she had a look on the system and told me that the guy shouldnt have told me it was going to be delivered for that day because it wasnt even on the van yet!!!
I said I had paid extra for guranteed delivery and she said that the guy who I spoke to previousy had deleted that from the system >:( She explained that even though I had been told it was in stock and paid for guaranteed delivery Kays only guestimate that they are going to have it in stock in time!!!!!!
I told her that was a terrible way to run a business and I now no longer have an account with them >:(
It seems we share similar experiences.
It seems that most companies, when things work, are fine. Its when things go wrong that shows what companies are really like.
I have a little website where I have a list of companies that I deal with where things have gone wrong, and how they deal with it. I seperate them into the good guys and those who deserve to go tits up. The only good guys currently are svp.co.uk, a blank media supplier. They do everything that the law says they should in my experience. All the others hide behind random T&Cs, most of which are not lawful.
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I also don't like how Amazon operate.If you order a product online and it states instock you do expect to receive it fairly quickly.But..Amazon don't always have everything in their warehouses to dispatch.They rely on other companies to send them stock and then they dispatch to the customer or the companies themselves dispatch the order.I have ordered from Amazon and ended up waiting for ages only to be told that themselves or any other companies they use did not have what I had ordered and they couldn't give me a date when it would be in stock this is after they had stated that it WAS IN STOCK.I ended up cancelling the order and getting a refund on my card >:(
Mind you I have had the same experience recently with Kays catalogue.I needed something fairly urgent for a night out.I ordered it on a Wed and was told it was in stock I then paid £2.95 extra for a guaranteed delivery on the Friday. By 4pm on Friday nothing had been delivered so I rang customer services and the guy on the phone told me that it was down to be delivered that day and the couriers worked up until 6pm. ;D
Well 6pm came and went and still no delivery :( I rang again and spoke to a girl this time she had a look on the system and told me that the guy shouldnt have told me it was going to be delivered for that day because it wasnt even on the van yet!!!
I said I had paid extra for guranteed delivery and she said that the guy who I spoke to previousy had deleted that from the system >:( She explained that even though I had been told it was in stock and paid for guaranteed delivery Kays only guestimate that they are going to have it in stock in time!!!!!!
I told her that was a terrible way to run a business and I now no longer have an account with them >:(
It seems we share similar experiences.
It seems that most companies, when things work, are fine. Its when things go wrong that shows what companies are really like.
I have a little website where I have a list of companies that I deal with where things have gone wrong, and how they deal with it. I seperate them into the good guys and those who deserve to go tits up. The only good guys currently are svp.co.uk, a blank media supplier. They do everything that the law says they should in my experience. All the others hide behind random T&Cs, most of which are not lawful.
I think a lot of this is caused by call centre staff being inexperienced/poorly trained then shoved in at the deep end with a target number of calls per hour to answer, leading to the "say anything to clear the call" type statements.
If you ever go around a call centre they are packed in like battery hens and monitored that closely the manager can even tell how long the op has spent in the toilet in a day.
Then you add in the over reliance on IT systems which are often "optimistic" on delivery schedules and your set to disappoint your customers.
Many times I've been stood on the doorstep with a parcel fresh off the trailer that morning to be told that the operator promised delivery some days previously. Believe me it annoys us as much as the customer, if you know its coming you can wait in for delivery if you don't we end up running around trying to find someone to take it/somewhere safe to leave it and when they mess up we're the only face you see and the ones to get the complaints for someone else's negligence even though we're blameless and unable to do anything but apologise on someone elses behalf.
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I also don't like how Amazon operate.If you order a product online and it states instock you do expect to receive it fairly quickly.But..Amazon don't always have everything in their warehouses to dispatch.They rely on other companies to send them stock and then they dispatch to the customer or the companies themselves dispatch the order.I have ordered from Amazon and ended up waiting for ages only to be told that themselves or any other companies they use did not have what I had ordered and they couldn't give me a date when it would be in stock this is after they had stated that it WAS IN STOCK.I ended up cancelling the order and getting a refund on my card >:(
Mind you I have had the same experience recently with Kays catalogue.I needed something fairly urgent for a night out.I ordered it on a Wed and was told it was in stock I then paid £2.95 extra for a guaranteed delivery on the Friday. By 4pm on Friday nothing had been delivered so I rang customer services and the guy on the phone told me that it was down to be delivered that day and the couriers worked up until 6pm. ;D
Well 6pm came and went and still no delivery :( I rang again and spoke to a girl this time she had a look on the system and told me that the guy shouldnt have told me it was going to be delivered for that day because it wasnt even on the van yet!!!
I said I had paid extra for guranteed delivery and she said that the guy who I spoke to previousy had deleted that from the system >:( She explained that even though I had been told it was in stock and paid for guaranteed delivery Kays only guestimate that they are going to have it in stock in time!!!!!!
I told her that was a terrible way to run a business and I now no longer have an account with them >:(
It seems we share similar experiences.
It seems that most companies, when things work, are fine. Its when things go wrong that shows what companies are really like.
I have a little website where I have a list of companies that I deal with where things have gone wrong, and how they deal with it. I seperate them into the good guys and those who deserve to go tits up. The only good guys currently are svp.co.uk, a blank media supplier. They do everything that the law says they should in my experience. All the others hide behind random T&Cs, most of which are not lawful.
I think a lot of this is caused by call centre staff being inexperienced/poorly trained then shoved in at the deep end with a target number of calls per hour to answer, leading to the "say anything to clear the call" type statements.
If you ever go around a call centre they are packed in like battery hens and monitored that closely the manager can even tell how long the op has spent in the toilet in a day.
Then you add in the over reliance on IT systems which are often "optimistic" on delivery schedules and your set to disappoint your customers.
Many times I've been stood on the doorstep with a parcel fresh off the trailer that morning to be told that the operator promised delivery some days previously. Believe me it annoys us as much as the customer, if you know its coming you can wait in for delivery if you don't we end up running around trying to find someone to take it/somewhere safe to leave it and when they mess up we're the only face you see and the ones to get the complaints for someone else's negligence even though we're blameless and unable to do anything but apologise on someone elses behalf.
I never moan at the courier, unless its their fault, as if they deliver within their stated time, they are not to blame. Trouble is, many of these liars say stuff is dispatched long before the courier picks it up...