Omega Owners Forum
Chat Area => General Discussion Area => Topic started by: JamesV6CDX on 06 February 2008, 15:44:42
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Although the claim has been decided in my favour, I called with a couple of quick queries today, and the manner in which I was spoken to is totally unacceptable! They are rude, brash, and VERY unhelpful, despite me being cheerful and courteous.
I have just submitted a formal complaint about their standard of customer service >:(
When this policy ends, I'm shopping around >:(
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It would have been so much easier just to let the 3rd party pay for my repairs (which she was willing to do) :'(
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Didn't you say the other party was with direct line as well? Even though they're your insurer, they are still paying out, so are treating you as a claimant rather than a customer.
Still a bad show though, they certainly make enough money.
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Must agree i had nothing but trouble with them lot when SWMBO had a shunt in hers... >:(
With Morethan now, hope they will be better ::)
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Gave them the old heave oh last year when they upped my premium by £60......Asked them why do loyal customers have to pay for discounts for new customers, they had no answers to that.
Most insurance co give new customers better deals nowadays.
I'm now with Liverpool Victoria (Frizzell) in another life, and they have given me a good deal so far.
Mick
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I'm with eCar now....
basically they allow me to have up to 4 vehicles on one policy, and swap around the "active" vehicle at no cost.... it can be done online and takes minutes... notice required is about 1/2 an hour on a practical basis... I also get breakdown cover/homestart/relay type thing included in the price, and can have modifications provided they're reported and , if necessary, checked by an engineer....
it includes having the wife on my Policy, (she's a learner) and comes in at £48 a month on a 3.0 Auto Elite Estate.... (with Sintra 3.0V6 & Pug 206 also on policy) .
AND i only need give them short notice to cancel...
it's a bit more than Direct line, but SOO much more convenient, and it means I don;t have to deal with the Muppets at Direct Line.... been there, done that, bought the tee shirt, own the movie rights....
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I'm with eCar now....
basically they allow me to have up to 4 vehicles on one policy, and swap around the "active" vehicle at no cost.... it can be done online and takes minutes... notice required is about 1/2 an hour on a practical basis... I also get breakdown cover/homestart/relay type thing included in the price, and can have modifications provided they're reported and , if necessary, checked by an engineer....
it includes having the wife on my Policy, (she's a learner) and comes in at £48 a month on a 3.0 Auto Elite Estate.... (with Sintra 3.0V6 & Pug 206 also on policy) .
AND i only need give them short notice to cancel...
it's a bit more than Direct line, but SOO much more convenient, and it means I don;t have to deal with the Muppets at Direct Line.... been there, done that, bought the tee shirt, own the movie rights....
i am sick £125 a month
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I'm with eCar now....
basically they allow me to have up to 4 vehicles on one policy, and swap around the "active" vehicle at no cost.... it can be done online and takes minutes... notice required is about 1/2 an hour on a practical basis... I also get breakdown cover/homestart/relay type thing included in the price, and can have modifications provided they're reported and , if necessary, checked by an engineer....
it includes having the wife on my Policy, (she's a learner) and comes in at £48 a month on a 3.0 Auto Elite Estate.... (with Sintra 3.0V6 & Pug 206 also on policy) .
AND i only need give them short notice to cancel...
it's a bit more than Direct line, but SOO much more convenient, and it means I don;t have to deal with the Muppets at Direct Line.... been there, done that, bought the tee shirt, own the movie rights....
i am sick £125 a month
:o :o :o
What did you do? Write off the insurance company chairman's Bentley??? ;D
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I'm with eCar now....
basically they allow me to have up to 4 vehicles on one policy, and swap around the "active" vehicle at no cost.... it can be done online and takes minutes... notice required is about 1/2 an hour on a practical basis... I also get breakdown cover/homestart/relay type thing included in the price, and can have modifications provided they're reported and , if necessary, checked by an engineer....
it includes having the wife on my Policy, (she's a learner) and comes in at £48 a month on a 3.0 Auto Elite Estate.... (with Sintra 3.0V6 & Pug 206 also on policy) .
AND i only need give them short notice to cancel...
it's a bit more than Direct line, but SOO much more convenient, and it means I don;t have to deal with the Muppets at Direct Line.... been there, done that, bought the tee shirt, own the movie rights....
i am sick £125 a month
:o :o :o
What did you do? Write off the insurance company chairman's Bentley??? ;D
wife has type 1 diabetes iam registered disabled
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I'm with eCar now....
basically they allow me to have up to 4 vehicles on one policy, and swap around the "active" vehicle at no cost.... it can be done online and takes minutes... notice required is about 1/2 an hour on a practical basis... I also get breakdown cover/homestart/relay type thing included in the price, and can have modifications provided they're reported and , if necessary, checked by an engineer....
it includes having the wife on my Policy, (she's a learner) and comes in at £48 a month on a 3.0 Auto Elite Estate.... (with Sintra 3.0V6 & Pug 206 also on policy) .
AND i only need give them short notice to cancel...
it's a bit more than Direct line, but SOO much more convenient, and it means I don;t have to deal with the Muppets at Direct Line.... been there, done that, bought the tee shirt, own the movie rights....
i am sick £125 a month
:o :o :o
What did you do? Write off the insurance company chairman's Bentley??? ;D
wife has type 1 diabetes iam registered disabled
Oh, a typical 'boy racer' then. ;)
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I'm with eCar now....
basically they allow me to have up to 4 vehicles on one policy, and swap around the "active" vehicle at no cost.... it can be done online and takes minutes... notice required is about 1/2 an hour on a practical basis... I also get breakdown cover/homestart/relay type thing included in the price, and can have modifications provided they're reported and , if necessary, checked by an engineer....
it includes having the wife on my Policy, (she's a learner) and comes in at £48 a month on a 3.0 Auto Elite Estate.... (with Sintra 3.0V6 & Pug 206 also on policy) .
AND i only need give them short notice to cancel...
it's a bit more than Direct line, but SOO much more convenient, and it means I don;t have to deal with the Muppets at Direct Line.... been there, done that, bought the tee shirt, own the movie rights....
i am sick £125 a month
:o :o :o
What did you do? Write off the insurance company chairman's Bentley??? ;D
wife has type 1 diabetes iam registered disabled
Oh, a typical 'boy racer' then. ;)
yep that's me go faster stripes and everything ;D ;D
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I'm with churchill the company that say's 'Ooooohhhhhh Yes' and I pay £40 a month fully comp on a 3.0ltr elite. Also if you haven't claimed on your insurance for three years (must be like for like policy) they will match it or beat. I have not had any problems with churchill since I have been with them and thats for 8 eight years!!! The good thing about them is when my policy is up for renewal I wait for the renewal to come through then I check on line and its cheaper (you have to save the quote first so they can look at it), so with that I ring them up and tell them the quote and I get it for the online price. Job's a gooden!!! :y
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here's the rub tho we aren't supposed to be loaded because its discrimination ( try proving it tho)
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here's the rub tho we aren't supposed to be loaded because its discrimination ( try proving it tho)
Why not apply for a quote and then disclose your conditions before you take out the policy. If the price goes up then you've got them banged to rights. :y
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here's the rub tho we aren't supposed to be loaded because its discrimination ( try proving it tho)
Why not apply for a quote and then disclose your conditions before you take out the policy. If the price goes up then you've got them banged to rights. :y
ive tried that in the past and they say i don't meet broker A's criteria any more or the post code is high risk they always find a way to bump the price up
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I went off direct line years ago.......when i phoned them for a quote.......they quoted me.....i said i would get back to them (obviously i wanted to check other companies) and got told....oh no you carnt do that.....the price quoted is if you 'sign up' now.
What rubbish! Told em not to bother then......and they wernt the cheapest i found out!!
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Dumped Direct line last year I had a no fault accident, they lost two lots of important paperwork witness statements etc, and then took six months to sort out the claim. Its cost them though they have lost another two car policies, my home contents policy, and another six car policies of friends and relatives. I have always held in distain claim management companies but if I ever have cause to claim again I would certainly consider using there services after the way I was treated by Direct line >:(
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i pay £28 a month with privilige...
now i know they are direct line, but they are 20% cheaper and have the same benefits....madness
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direct line are the reason i am now with zurich
direct bunch of idiots more like
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i pay £28 a month with privilige...
now i know they are direct line, but they are 20% cheaper and have the same benefits....madness
Churchill, Direct Line, Privelidge, NatWest, RBS and others are all owned by the RBS Group. Moving between sister companies gets you the same cover, with minor tweeks, and an introductory discount.
On the down side I have no courtesy car with DL on my policy but they inist on £16 legal cover - this proved invaluable when a Porsche Cayenne hit me and they took out a private law suit against the company car driver cos the firm wouldn't pay up - £200 per hour costs recovered too.
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Been with elephant for years with 2 of our cars, till today. Reduced cover to TPFT £230.00 but when realised no windscreen cover started having a look around. £222.28 with M&S fully comp, hire car, windscreen etc. Now with M&S.
TPFT With more than £168
gocompare.com, got to be worth a look
Oh and in case you think this is for a diesel Astra it's for SWMBO with me as a driver, Mitsubishi Galant 2.5 24v Auto :y