Had national Windscreens out today to replace my front screen which had 2 cracks from winter motorway driving.
Pleasant enough guy who seemed to understand how things worked so left him to get on with it .Explained that the last time screen was replaced several years ago the outer trim hadnt been fitted correctly and parted company with the car on the M4 ." Dont worry sir I have fitted loads of the screens over the years and never had a problem " !!
Fatal last words.
Knock on the door some 2 hours later saying all done and was difficult getting old screen out so had to call another fitter to help,but its all done now and will you sign my paperwork that the job is done and pay the excess.
When I looked at it the upright outer rubber trim was about 10mm away from the body work and creased and wrinkled along the edges...Thats not correct I said and Im not happy with that and will not be paying excess of £95 until its corrected.He then told me that it would settle in the heat from the sun and within 24/48 hours it would be flush with the body work.
I questioned him as to what they do when they fit them in the winter as no heat from the sun and was advised they use a heat gun to get it flush,so I sent him away with another ear bashing on poor workmanship and waited for the call from his office.Less that 20 minutes after he had gone got the Manager ringing asking why I hadnt paid the excess and that his fitter had done a proper job .
When I told him I wasnt paying for poor workmanship and parts he then told me he would contact his accounts dept who would persue me for non payment .Needless to say I welcomed any action they wished to bring my way and told him I would be raising my complaint with my Insurance Company who in fairness called me straight back to discuss things fully.
Bottom line is we need to give it the weekend to see if this trim has magically shrunk back to the body work and if not a new screen trim would be ordered and refitted again.
Why dont they just do the job right !!!
Mr very angry from Kent
