Hope you have better luck than i did.Signed up to Sky about four months ago. Had date fixed for connection to the fibre cables installed on my estate by a company called City Fibre. Got a text from Sky postponing the connection until they had completed a "feasibility study". Week later got a phone call from City Fibre (who it seems are owned by Sky) saying that there were issues with the cables laid under the pavements on my road, which were defective and they had no plans to rectify them, as the uptake of customers was minimal. I then had to crawl back to BT, now EE to be reconnected.
Not surprised really as the first gang of contractors were a real bunch of cowboys. Which meant that another gang had to come out to rectify the work. Not very well it seems.