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[omega3000]

Ah that was it . If you tell them your recording them they dont like it  But nothing they can do about it . Well its been an hour an they haven't rang back , wonder if the chap who originally gave us the deal is still working for them  Mind you its not as if Virgin cant afford to lose 1 or 2 customer's but the point is we were told they would give us a like for like deal to match talk talk 

[TheBoy]

Or record the conversation on your phone and save it to laptop for future reference,surprising how many companies dont like you doing it more so the csa lol

It certainly used to be the case that was against the telecommunications act, 1984, unless you informed them right at the start of the conversation.

Been a long time since I was in that game, so things may have changed.

[TheBoy]

Actually, I think it came under a criminal offence related to phone tapping...

[05omegav6]

Shall have a rummage in my copy of Police Law to see what, if anything is said

[Gaffers]

http://www.ofcom.org.uk/static/archive/oftel/consumer/advice/faqs/prvfaq3.htm

[TheBoy]

http://www.ofcom.org.uk/static/archive/oftel/consumer/advice/faqs/prvfaq3.htm

So you cannot use it as evidence in a dispute? As you'd have to play/transcript to a 3rd party (ie, someone else in the company)?

Clear as mud

[Gaffers]

http://www.ofcom.org.uk/static/archive/oftel/consumer/advice/faqs/prvfaq3.htm

So you cannot use it as evidence in a dispute? As you'd have to play/transcript to a 3rd party (ie, someone else in the company)?

Clear as mud

Like I said, you can submit a transcript of the conversation to the court but if the other side disagrees they are in effect accusing you of contempt of court.  THEN the audio recording becomes admissible as evidence (dont ask me why it wasn't before, I am not that clever).  It's a palava but fully legal, as long as it is YOUR conversation on your phone and you are not intercepting someone else's conversation which is a serious breach of privacy laws

[05omegav6]

http://www.ofcom.org.uk/static/archive/oftel/consumer/advice/faqs/prvfaq3.htm

So you cannot use it as evidence in a dispute? As you'd have to play/transcript to a 3rd party (ie, someone else in the company)?

Clear as mud

Like I said, you can submit a transcript of the conversation to the court but if the other side disagrees they are in effect accusing you of contempt of court.  THEN the audio recording becomes admissible as evidence (dont ask me why it wasn't before, I am not that clever).  It's a palava but fully legal, as long as it is YOUR conversation on your phone and you are not intercepting someone else's conversation which is a serious breach of privacy laws

The logic behind it is pretty straightforward As hopefully Messrs. English and Card explain eloquently below...

"Documentary evidence.

Documentary evidence consists of information obtained by the production of a document (or a copy of it, authenticated in a way approved by the court) as evidence of a matter contained in it. A 'document' includes, in addition to a document in writing, a map or drawing; a photograph; a disc, tape or the like; and any film or the like. Where a police officer offers in evidence the confession of an accused which is recorded in a written statement, it is the contents of the statement which are offered in evidence and the evidence is therefore documentary evidence."

If that helps...