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Author Topic: Nat west suck  (Read 1484 times)

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omegod

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Nat west suck
« on: 04 January 2014, 13:53:15 »

Been with them for a while and all ok, just tried to transfer the deposit to our wedding photographer and apparently I need a card reader gadget like a pin and chip device to do this, FFS I have heard nothing more ridiculous in my life. Online banking is meant to be easy.............anyway they are sending me one >:(

Lost for words!!
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Field Marshal Dr. Opti

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Re: Nat west suck
« Reply #1 on: 04 January 2014, 14:03:10 »

Been with them for a while and all ok, just tried to transfer the deposit to our wedding photographer and apparentlyreade I need a card r gadget like a pin and chip device to do this, FFS I have heard nothing more ridiculous in my life. Online banking is meant to be easy.............anyway they are sending me one >:(

Lost for words!!


We also have one with Nationwide online banking.

However, if you have a set of personal data.....e.g memorable date/place /time, the system can be bypassed.
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zirk

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Re: Nat west suck
« Reply #2 on: 04 January 2014, 14:20:44 »

Yep, although its a normal card reader (any Bank one will do) for id and access you still need a special Red Card to make online Transaction to pay people.

Try ringing the 24hr Telephone Banking People, if you have on-line access the passwords etc should be the same. there number is 01159 500526 and get through to the Operator if you cannot sign in on the phone.

They will probably try and palm you off by saying you need to pop in to your NatWest Bank on Monday to arrange things like this. Just tell them your overseas and things normally get done straight away.
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ted_one

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Re: Nat west suck
« Reply #3 on: 04 January 2014, 14:21:29 »

Also with Nat West,and have a card reader,I've only it used twice to transfer money and the second time it got thrown against the wall because it's one of those things if you don't use it on a regular basis then you have to follow the instructions and I am SO impatient I'd rather go to the bank and do it in person ???
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RobG

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Re: Nat west suck
« Reply #4 on: 04 January 2014, 14:36:16 »

Yep, although its a normal card reader (any Bank one will do) for id and access you still need a special Red Card to make online Transaction to pay people.

Try ringing the 24hr Telephone Banking People, if you have on-line access the passwords etc should be the same. there number is 01159 500526 and get through to the Operator if you cannot sign in on the phone.

They will probably try and palm you off by saying you need to pop in to your NatWest Bank on Monday to arrange things like this. Just tell them your overseas and things normally get done straight away.
I`m with NatWest and just use my ordinary debit card in the machine ???
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MR MISTER

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Re: Nat west suck
« Reply #5 on: 04 January 2014, 14:41:03 »

I'm with barclays and have a 'pin sentry'. Had it about 4/5 years.
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zirk

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Re: Nat west suck
« Reply #6 on: 04 January 2014, 14:46:39 »

Yep, although its a normal card reader (any Bank one will do) for id and access you still need a special Red Card to make online Transaction to pay people.

Try ringing the 24hr Telephone Banking People, if you have on-line access the passwords etc should be the same. there number is 01159 500526 and get through to the Operator if you cannot sign in on the phone.

They will probably try and palm you off by saying you need to pop in to your NatWest Bank on Monday to arrange things like this. Just tell them your overseas and things normally get done straight away.
I`m with NatWest and just use my ordinary debit card in the machine ???

Yea, used to do the same Rob, and worked for small amounts, then one day when I tried to pay a large amount it all stopped working, after a lot of fuffing around, outcome was I needed the new Red Card which they sent me.

And it took about 14 days to arrive  :(
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Rods2

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Re: Nat west suck
« Reply #7 on: 04 January 2014, 16:22:44 »

HSBC have a small calculator type of device, you enter a pin and it generates a code that you enter with your password. Easy, convenient and to date it has worked flawlessly with the minimum of hassle.  :y :y :y :y
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Lizzie_Zoom

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Re: Nat west suck
« Reply #8 on: 04 January 2014, 16:40:16 »

With Santander on-line banking it couldn't be easier.

Just log on, enter transfer details and send, which with amounts you will receive a separate text on your mobile with a code number to enter on the transfer details.  All done within minutes. :y :y :y :y
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Jusme

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Re: Nat west suck
« Reply #9 on: 04 January 2014, 16:51:41 »

+1.. HSBC have a small calculator type of device, you enter a pin and it generates a code that you enter with your password. Easy, convenient and to date it has worked flawlessly with the minimum of hassle. :y :y
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Re: Nat west suck
« Reply #10 on: 05 January 2014, 00:49:37 »

Halifax and TSB accounts here, Phone, Internet and Mobile Phone App Access been happy with it for years, Also have a account with someone have have one of those card reader things and the account has stayed dorment since it arrived, been with the Halifax now for 39 years and never had a security issue with them.
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chrisgixer

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Re: Nat west suck
« Reply #11 on: 05 January 2014, 01:02:54 »

Been with them for a while and all ok, just tried to transfer the deposit to our wedding photographer and apparently I need a card reader gadget like a pin and chip device to do this, FFS I have heard nothing more ridiculous in my life. Online banking is meant to be easy.............anyway they are sending me one >:(

Lost for words!!

They all do that these days. Added security against online fraud. Sounds like you've slipped through the net, they really should have sent you one some time ago. Nat west are indeed shite ime.
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