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Total Members Voted: 13

[symes]

I've been selling stuff on ebay recently and have used Hermes who seem really good!   

You can drop parcels off at participating local corner shops some of which are open till 10pm and they're much cheaper than the Post Office. 

Although I've got a bit of an issue with a buyer at the moment as he's never in and the parcel needs to be signed for.    I think he's going to try to pin the blame on me for the non delivery! 

Only just found that out the other day , great idea and saves queuing in the post office  Not sure they would be pleased at dropping off a gearbox to post though 

only if you drain oil out

[TheBoy]

I have, without fail, found Amazon to be very good at delivering in amazing time scales; like you order in the afternoon and next morning it is delivered!

Even products from sub-suppliers, under the Amazon banner, have delivered to me product from different parts of the world in very satisfactory times.

In my experience Amazon can even get the Royal Mail to deliver on time!

I am with lizzie on this one...been using amazon for a while now and have never had a problem with them or their delivery

Have either of you ever had to ring them? That's where their otherwise slick operation falls down. They simply are unable to help more than what you can see on the website as a customer.

[Lizzie_Zoom]

I have, without fail, found Amazon to be very good at delivering in amazing time scales; like you order in the afternoon and next morning it is delivered!

Even products from sub-suppliers, under the Amazon banner, have delivered to me product from different parts of the world in very satisfactory times.

In my experience Amazon can even get the Royal Mail to deliver on time!

I am with lizzie on this one...been using amazon for a while now and have never had a problem with them or their delivery

Have either of you ever had to ring them? That's where their otherwise slick operation falls down. They simply are unable to help more than what you can see on the website as a customer.

I have not because when I needed to report an item delivered damaged it was, on both occasions, as Amazon request, done on line through the Amazon web site to the supplier. Immediately that supplier reacted and I had the replacement item within two days, with me keeping the faulty product.

Amazon, as I state, expect you to do everything on line through their web site so they can monitor supplier reactions/actions. They do NOT want you to communicate by phone as it is not monitored to the extent online communications are.  Amazon state they will resolve all issues, and the few times I have had to communicate with a sub supplier action has been taken and the matter quickly resolved with replacements sent.  With Amazon own product it is always delivered on time and complete, so had no need to communicate in any way with them.

In future TB I suggest you always communicate with them online then you should receive the service we all expect

[TheBoy]

In future TB I suggest you always communicate with them online then you should receive the service we all expect

But in scenarios when there isn't an online option - such as this one, the courier claimed they had delivered, but hadn't.

Clearly not Amazon's fault per se, but if they won't tell me who the courier is (beyond it being "Amazon Logistics", but that's a generic cover name for the local, cheapest couriers going, to whom they subcontract), or chase it on my behalf, what can I do? Sit around and accept that my £250 item may or may not ever turn up?


I had no joy from Amazon - not even a guarantee that it would ever be delivered when I asked, nor would they give me the 3rd digit of the courier's phone number (or the 6th - and I gave them a multiple choice option of 4 digits), I genuinely do not believe they wanted/able to help, as it was off-script.

I've had similar trying to resolve Kindle troubles, if its not a simple query (that could be done online), they make every effort to make it difficult, probably not on purpose.


In this case, I guessed the courier (there are a fair few in Milton Keynes (Amazon's tracking said it was delivered from MK depot)), rang them (their number is clearly published on their website), explained the situation (after they said I really should talk to Amazon), and the item turned up about 90 mins later, and has now been fitted.


Reading between the lines, I suspect the courier claimed delivery on the promised day in order to meet stats/KPIs.  I know Yodel are a bugger for this.  Yet Brackley is hardly the arse end of nowhere, its a small market town with around 8-10,000 residences...

[The Sheriff]

The problem here is.......when amazon used the post office, hermes, etc., it was easy for them to jump on the carrier, tell them to buck up or else, refund the customer and penalise the carrier.

Now......amazon is the carrier. If it starts admitting that its own carrier is at fault, then any refunds will be bourne by themselves and their customer- centric reputation will take a knock.


Seemples really.

[Lizzie_Zoom]

In future TB I suggest you always communicate with them online then you should receive the service we all expect

But in scenarios when there isn't an online option - such as this one, the courier claimed they had delivered, but hadn't.

Clearly not Amazon's fault per se, but if they won't tell me who the courier is (beyond it being "Amazon Logistics", but that's a generic cover name for the local, cheapest couriers going, to whom they subcontract), or chase it on my behalf, what can I do? Sit around and accept that my £250 item may or may not ever turn up?

No TB, start by using the following process through Amazon direct as per their instructions (which you can also find on the record of your orders page online):

"Contact Marketplace Sellers

You can contact a Marketplace Seller both before and after placing an order.

To contact a Marketplace Seller before placing an order:

On the Product Detail page click on the name of the Seller.
On the next page, at the bottom right under Further Information, click Contact the seller.
Note: occasionally, the same product will be sold by different Sellers. In these cases, clickNew and Usedin the product listing page to see the list of available Sellers. Then click the rating of the Seller you want to contact to access the Seller´s At a glance page. Then click Contact the seller under Further Information.

Fill out the contact form. Your message will be routed to the Seller via the Seller Communication Centre. They'll respond to you by e-mail within 3 business days.
To contact a Seller after placing an order with them:
Go to Your Orders.
Click the Contact seller button next to the relevant order.
Fill out the contact form. Your message will be routed to the Seller via the Seller Communication Centre. They'll respond to you by e-mail within 3 business days."

That way Amazon will monitor the sellers response and no doubt give a full refund if your goods fail to arrive.
 

[The Sheriff]

Am I getting confused here? So.....amazon logistics is not amazon at all?

Oh well.......it's my age. 

[Lizzie_Zoom]

Am I getting confused here? So.....amazon logistics is not amazon at all?

Oh well.......it's my age. 

That raises an interesting question for TB Steve

TB are you using the PRIME delivery offer?  If you are take a look at these comments about Amazon Logistics!!!!

http://www.amazon.co.uk/forum/amazon?_encoding=UTF8&cdForum=Fx20NG9OQFCP0QF&cdThread=Tx21J8C0QW4MWV8

Not good!!  Now I have never used that offer, instead always using the standard delivery package which usually means delivery by the Royal Mail or another delivery service (no "Amazon Logistics" on any labels) which has never failed me after untold deliveries over the last two years.

Is that the problem TB? You are going via the PRIME delivery route and getting the worst service possible according to those other customers comments?

[TheBoy]

Am I getting confused here? So.....amazon logistics is not amazon at all?

Oh well.......it's my age. 

That raises an interesting question for TB Steve

TB are you using the PRIME delivery offer?  If you are take a look at these comments about Amazon Logistics!!!!

http://www.amazon.co.uk/forum/amazon?_encoding=UTF8&cdForum=Fx20NG9OQFCP0QF&cdThread=Tx21J8C0QW4MWV8

Not good!!  Now I have never used that offer, instead always using the standard delivery package which usually means delivery by the Royal Mail or another delivery service (no "Amazon Logistics" on any labels) which has never failed me after untold deliveries over the last two years.

Is that the problem TB? You are going via the PRIME delivery route and getting the worst service possible according to those other customers comments?

Nope, Amshambles usual freebie delivery. It wasn't a Marketplace seller, it was sold and dispatched by Amazon themselves.  As said, if things go wrong, Amazon really are a shower of shits.