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[GastronomicKleptomaniac]

Having done the maths and decided to go with BT, MrsGK rang to cancel our Virgin account. Having gone through their usual rigmarole of "no, I'm probably the woman listed on the account, not MrGK", she explained precisely what BT were going to give us for £31/ month. This didn't really square with the woman on the other end, the conversation went something like -  "Well, we can give you slightly less services for just £42/month" "Well that's not less, is it" "Yes, but, but, er, we have nice red walls in the office and Richard Branson does a lot for chairty" "Just set it to cancel, you imbecile".

Is it any wonder they lose customers when they can't get within 50% of the deal BT are offering? Most of which is permanent and not a new customer 6-month swizz like VM are fond of?

[tunnie]

All down to numbers that month really i guess, do they need to keep that subscription going or not. Did the call agent really mention RichardB's charity work? 

I find that very odd, as Richard Brandson has nothing to do with Virgin Media anymore, since he sold it to Liberty Global and pocketed a serious amount of cash!

[tigers_gonads]

All down to numbers that month really i guess, do they need to keep that subscription going or not. Did the call agent really mention RichardB's charity work? 

I find that very odd, as Richard Brandson has nothing to do with Virgin Media anymore, since he sold it to Liberty Global and pocketed a serious amount of cash!

I think that bit was tongue in cheek tunnie 

[zirk]

I dont understand Virgin, they are the only ISP that offer (or did) a Broadband Service that doesn't require a Telephone Rental Land Line subscription, so take away that cost and provide a simple IS they should be able to clean up over BT. 

Did the Virgin Girl (doubt if she really is) not mention the amount of Charity work Beardy does to sweeten the deal.     

[zirk]

GastronomicKleptomaniac, I trust you did the BT thing through TopCashBack / New Customer theres about 100 quid back on that at the moment.

[GastronomicKleptomaniac]

She didnt really mention RB, but there was definitel that level of straw clutching. Its why MrsGK rang and not me, as I tend to get a little intolerant and start shouting at them.

And yep, going to go through Quidco for the extra cash, ta Z!