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Author Topic: 4OD download playback lock ups, sound only etc.  (Read 1117 times)

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Varche

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4OD download playback lock ups, sound only etc.
« on: 10 December 2016, 00:03:36 »
I am being driven mad by problems with All4 (channel 4 )playback. We download to an ipad and then playback at our convenience. Some but not all programmes fail. E.g. Wont play at all, play till end of first ads then the second the programme starts it fails. Sometimes the ads play fine then the programme itself plays just the sound. We watched an 8 part thriller. first 7 episodes played fine. I have lost count of number of times we have downloaded the 8 episode which just fails to play at all. Doesnt change if I use Airplay or the apple direct hdmi connector.

Havent got the bandwidth to stream.

We have just been talking about just who you would go to to resolve the problem. Just yet another example of time spent working for computers.

Anyone know what the problem is?
« Last Edit: 10 December 2016, 00:10:42 by Varche »
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tunnie

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Re: 4OD download playback lock ups, sound only etc.
« Reply #1 on: 10 December 2016, 11:24:05 »
How up to date is the iOS version running on the iPad?
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Varche

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Re: 4OD download playback lock ups, sound only etc.
« Reply #2 on: 10 December 2016, 11:27:09 »
Very latest Ios.
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tunnie

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Re: 4OD download playback lock ups, sound only etc.
« Reply #3 on: 10 December 2016, 21:17:22 »
Sounds like bug on 4OD side, the downloads will be encrypted. Failing to play sounds like it cannot download the key  :-\

Similarly at adverts, they won't be encrypted but the content will. So failing once it starts again....

Do you have a good internet connection? But sounds like 4OD problem really, worth leaving a review.
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Varche

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Re: 4OD download playback lock ups, sound only etc.
« Reply #4 on: 10 December 2016, 23:14:31 »
We do have a good internet connection but limited to 20gb a month. It is unlimited at night. So we download programmes during night to watch next day.

I agree that it is some sort of marker end of ads/start of programme. We never ever have a problem with iplayer.

Have sent a trouble form off to all4. We will see what it produces.
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STEMO

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Re: 4OD download playback lock ups, sound only etc.
« Reply #5 on: 11 December 2016, 14:39:04 »
If you told them you could see the ads okay, then they'll be happy.
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