Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[TheBoy]

Of all the ISP's Zen is the one I thought the most highly of in all areas, hopefully they aren't going to become the same as all the other shite ones (About 99% of them) out there.

Their good reputation has been dropping of late, probably over last 3 or 4 years...

On a different note, do you know much about the KC12 Assure survey and adoption of ducts if I send you a message? 

Too long out of that game I'm afraid.  And most of my mates who would know have all taken packages to leave the sinking ship

[TheBoy]

Finally got a response from Zen, clearly they don't understand the issue. But I can carry on with what they currently provide, albeit new IP addresses, for an extra £28.20 a month.

Yeah, right. They can opps off.


So a few things have to give, tincluding OOF.

[Darth Loo-knee]

STHOMO. He was rather insulting today. Funny really how I'd forgotten how much i didn't like him.

[STEMO]

STHOMO. He was rather insulting today. Funny really how I'd forgotten how much i didn't like him.

Of course you like me, a bit more than like, I'd say. But rejection after rejection made you realise that you weren't going to get anywhere. So, like the tart you are, you started pretending you weren't interested. Sad, really.

[STEMO]

I won't bother upsetting the rest of the members by posting the pics you sent me. Gimp mask and tinky winky hanging out. Yuk 

[Darth Loo-knee]

I won't bother upsetting the rest of the members by posting the pics you sent me. Gimp mask and tinky winky hanging out. Yuk 

You have never bothered about upsetting folk... come on let's see the pictures... as I remember you could get in to some wonderful positions... i bet you leave those pics out eh

[STEMO]

I won't bother upsetting the rest of the members by posting the pics you sent me. Gimp mask and tinky winky hanging out. Yuk 

You have never bothered about upsetting folk... come on let's see the pictures... as I remember you could get in to some wonderful positions... i bet you leave those pics out eh

I feel sick 

[Migv6 le Frog Fan]

I was about to have a bit of dinner. 

[Jimbob]

Finally got a response from Zen, clearly they don't understand the issue. But I can carry on with what they currently provide, albeit new IP addresses, for an extra £28.20 a month.

Yeah, right. They can opps off.


So a few things have to give, tincluding OOF.

It sounds like they may be backing down a bit if you push...
https://forums.thinkbroadband.com/zen/f/4788294-ip-changing-block-of-6-lost.html?fpart=all

[TheBoy]

Finally got a response from Zen, clearly they don't understand the issue. But I can carry on with what they currently provide, albeit new IP addresses, for an extra £28.20 a month.

Yeah, right. They can opps off.


So a few things have to give, tincluding OOF.

It sounds like they may be backing down a bit if you push...
https://forums.thinkbroadband.com/zen/f/4788294-ip-changing-block-of-6-lost.html?fpart=all

Yes, they have.

[Jimbob]

Finally got a response from Zen, clearly they don't understand the issue. But I can carry on with what they currently provide, albeit new IP addresses, for an extra £28.20 a month.

Yeah, right. They can opps off.


So a few things have to give, tincluding OOF.

It sounds like they may be backing down a bit if you push...
https://forums.thinkbroadband.com/zen/f/4788294-ip-changing-block-of-6-lost.html?fpart=all

Yes, they have.

Cool, for you?  are you on that thread?

[Kevin Wood]

I too have been with Zen for years. Fortunately a /32 is all I've actually used but it used to be the case that if you called them you got through to someone who knew their @rse from their elbow straight away, and that's very much not the case today.

They recently made a complete mess of my 82 year old mum's fibre / VOIP migration (didn't even tell her about any changes until her phone stopped working and then shrugged their shoulders when I told her they'd left a vulnerable person living alone outside cell coverage without any means of communication).

It was a challenging enough time for her living alone for the first time in her life, with my dad having had to go into a care home.

Multiple calls pointing this out to Zen got no traction whatsoever and eventually a letter pointing out that both of us had been with them for 20+ years and would be pulling the plug if this didn't get a timely response got them off their @rse but not until her comms had been completely cut off for 2 weeks.

Fortunately, she was back online by the time the call we'd been dreading arrived but I shudder to think what might have happened if she'd had a fall while they were dicking about.

They still haven't sorted out the FTTP upgrade 3 months later. They've just been sending muppets from Kelly communications around, which will never achieve anything. "Oh, that's the wrong type of telephone pole. I'm not allowed to touch that".

[TheBoy]

They've just been sending muppets from Kelly communications around, which will never achieve anything. "Oh, that's the wrong type of telephone pole. I'm not allowed to touch that".

That's probably the shitshow that is called Openreach.

OFCOM, in their wisdom, decided that any day to day operation between a service provider and Openreach must be via an automated system.  Which mostly works for bog standard stuff when it doesn't go wrong.  But there are times when a service provider needs to actually talk to Openreach to explain the situation, but that is explicitly banned.

And then when it reaches Openreach, because they are shedding staff like nobody's business, it invariably goes to one of the more useless contractors - Kelly, MJ Quinn, etc - who still get paid whether they do the job or find a feeble excuse not to.