I was expecting a bit of kit from a customer a couple of weeks ago. What turned up was not what I was expecting, and the paperwork suggested it was supposed to be going to Vilnius, not Hampshire.
Courier had swapped the labels on the 2 boxes. Guess where my box was?
Courier returned to collect package, which was on a pallet, exactly as it had been delivered. "Can't accept that. It's not securely packaged".

Go mad with the packing tape and try again next day... Have I got a customs declaration? er.. Nope. Nothing to do with me. So told them to return it to customer in the UK. Finally get shot of the rather thing.
A week later, the package I'm supposed to receive arrives from Vilnius - with £560 to pay!

Reject it saying customer was responsible for shipping it to us and it's between them and the courier as to who's responsible. Package turns up a couple of days later and is dropped off.
Fast forward another week and a bill for £560 arrives. Courier gets told in no uncertain terms into which orifice he can ram that.

Kevin