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[David the Plumber]

Had an email account with sky for a while but not used it recently. Now they have worried me.
Firstly they have misspelled my security question with obvious consequece of my having to spend hours on the phone trying to reach someone with a brain. Took two hours but supposedly sorted,  until I find that they have given someone else my userid. I have recieved details of various accounts this person holds, and an email from sky authorising him to use my userid.  
As you can guess SKY say this is impossible, even though I have the proof.
I have spent over 4 hours on the phone so far all I get is that hopefully a manager will call me sometime.
Iff I were so inclined I could have hacked this guys identity, but they dont seen concerned in the slightest about the data protection issues.
In conjunction with their "tech experts" I have gone through 4 different passwords, and now find myself unable to access email through their system

BE WARNED