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Author Topic: 1st class customer service  (Read 1118 times)

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venom

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1st class customer service
« on: 05 March 2012, 17:42:36 »

I have had a nightmare with my current insurance company since I change the cars over they charged me £100  :o :o :o :o :o :o admin fee for doing so >:( >:( >:( >:( >:( now bearing in mind they are both 2.5v6, both 1998, both the same bloody colour the only difference is the old one is a CDX & the new one is an Elite so no change in premium & so I contacted them & got no where so asked how much to cancel my policy & was told £174, I wasn't best pleased.

In Abingdon there is an insurance broker called A-Plan & it has people in the office that you can see & speak to  :) so I thought I'd see what they could offer me & it just shows you what happens if you can speak to someone face to face & they offered sorted me out a Fully comp policy for £44 (£10 a month cheaper) & only a £100 excess (my old one was £400) £60 glass excess (£15 cheaper than my old one) & courtesy car, but the bit that gob smacked me was the manager will pay half my cancellation fee & gave me a cheque on the spot (after I showed him the email stating the cancellation fee off of my phone) now I think that is service :y :y
« Last Edit: 05 March 2012, 17:59:09 by venom »
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Ken

Elite_L0ver

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Re: 1st class customer service
« Reply #1 on: 05 March 2012, 17:45:24 »

I have had a nightmare with my current insurance company since I change the cars over they charged me £100  :o :o :o :o :o :o admin fee for doing so >:( >:( >:( >:( >:( now bearing in mind they are both 2.5v6, both 1998, both the same bloody colour the only difference is the old one is a CDX & the new one is an Elite so no change in premium & so I contacted them & got no where so asked how much to cancel my policy & was told £174, I wasn't best pleased.

In Abingdon there is an insurance broker called A-Plan & it has people in the office that you can see & speak to  :) so I thought I'd see what they could offer me & it just shows you what happens if you can speak to someone face to face & they offered sorted me out a Fully comp policy for £44 (£10 a month cheaper) & only a £100 excess (my old one was £400) £60 glass excess (£15 cheaper than my old one) & courtesy car, but the bit that gob smacked me was the manager will pay half my cancellation fee & gave me a cheque on the spot (after I showed him the email stating the cancellation fee of my phone) now I think that is service :y :y

 ;D :y :y :y :y :y :y :y :y :y :y :y :y BRUCIE BONUS  :y :y :y :y :y :y :y :y :y :y :y
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ninjapirate

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Re: 1st class customer service
« Reply #2 on: 05 March 2012, 18:09:34 »

good show old bean  :y  very very very very very very rare these days
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GastronomicKleptomaniac

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Re: 1st class customer service
« Reply #3 on: 05 March 2012, 18:19:11 »

A-plan have always been highly recommended in the circles I mix in - brilliant to hear of good service :y
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D

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Re: 1st class customer service
« Reply #4 on: 05 March 2012, 19:30:11 »

I have heard good things about them. Good result.
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Taxi_Driver

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Re: 1st class customer service
« Reply #5 on: 05 March 2012, 19:38:24 »

Yes, ive always had good prices from Aplan.....even when i had 4 cars all on taxi insurance....

Altho once they did need a push in the right direction....i had 3 cars at approx £800 each ....they tried to charge me £1200 to renew my omega.....i had to suggest they would loose all the cars if they couldnt do better for my omega......suddenly my omega was £800  :y ;D
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Del Boy

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Re: 1st class customer service
« Reply #6 on: 05 March 2012, 20:02:19 »

Excellent stuff  :y :y
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