I had a silly one today (again)
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<<Name of large casino chain>> <<Northern City>>
Unable to gain comms to roulette wheels
Please advise - URGENT
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So far quite a fair request, but its come from a team that deal with pubs...
So after a little checking up I reply...
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We don't provide field engineers from your divison for this site, please forward your request to <<Casino Name>> own IT team, they will contact directy with the right party
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I get the same e-mail, some times with my own reply still attached sent to me 7 times...
So I though sod it, I'll check my self why it's down, advise all that have mailed me and the casino's own IT.
true, there where no comms to the site, so I rang them to confirm IP's etc, no anwser, so I rang the head office ...
The site closed down 3 months ago...