I have some guide notes I could possibly scan in for you.
Key thing is that you write a core CV.
Then for every job you tailer the CV to the job advert and keep a copy of hat tailored CV clearly marked (idealy stapled to) the job details so if you get called for interview then you have the reference CV
I.e.
Here is an advert at my local council.
Job Vacancies: Customer Services Centre
Position 1: Receptionists £11,962 to £15,717 (pro rata)
Position 2: Customer Service Advisors £16,038 to £17,223.
Closing date: 21 November 2008.
Rushcliffe Borough Council is an excellent council, one of a handful of boroughs judged by the Audit Commission to be performing at this top level. Our residents also think we are excellent, voting us top for resident satisfaction in the last national survey. This exciting role is key to maintaining our status as an excellent provider of essential services to residents in Rushcliffe.
We are looking for enthusiastic, committed and customer focused individuals to be part of a dynamic customer service team, delivering a high quality services in person, over the telephone and electronically. With previous experience of front line service delivery within the public or private sector, you will have an excellent understanding of the principles of customer service excellence, and a willingness to learn new skills.
We are holding two open events at the Customer Services Centre, Rushcliffe Borough Council, Civic Centre, Pavilion Road, West Bridgford, Nottingham NG2 5FE. This is your opportunity to meet staff, ask questions and find out more about these exciting opportunities:
Tuesday 11 November 2008 between 2.00pm and 6.00pm and
Wednesday 12 November 2008 between 10.00am and 2.00pm
So, reading through the above (only quickly as part of this example), they are looking for a number of key attributes:
They are looking for the following behaviours and buzz words:
- enthusiastic, committed and customer focused individuals
- able to deliver high quality services in person, over the telephone and electronically
- willingness to learn new skills
And the following must haves:
- previous experience of front line service delivery within the public or private sector
- understanding of the principles of customer service excellence
So, for your tailored CV, you need to be mentioning the behaviours (listed as key attributes) and also giving examples of the must haves in past employment/qualifications.
Remember that the CV will be examined by an agency/HR and possibly even a computer before it even arrives at the person selecting for interview!